“got a emial from saying if i give them a review, that i would get some free airpods, so though why not, i did them a one stare as they fauild to deliver and also messed me about giving my money back, had to make a paypal claim, as they was clearly not giving it back, kept leaving me on read also, anyways after leaving a one stare and emial them as it said i needed to do that in the email to get the airpods, well they came back saying as i did not give them a five stare i will not be getting the airpods, what a joke of a company, to be honest i was not exspecting them to send me them, and really would say to anyone readying this DO NOT BUY from them as they clearly do not care”
Dear Andrew,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate your honesty and for bringing these issues to our attention.
We apologize for the inconvenience and frustration that you faced with regard to the offer for free Airpods. We understand how disappointing it must have been to not receive the promised item and to have difficulties getting your money back. It is not the level of service we strive to provide to our valued customers.
We are truly sorry if there was any miscommunication or confusion regarding the review process and the reward. We understand that our response stating that a five-star review was necessary for the Airpods came across as unfair and misleading. This does not align with our company values and we apologize for any frustration it may have caused.
We genuinely value your opinion and we want to make things right. We would like to personally discuss your concerns and find a way to rectify the situation. Could you please let us know how we can reach you? We are committed to addressing these issues promptly and ensuring that our customers' trust and satisfaction are restored.
Once again, thank you for bringing these matters to light. We greatly appreciate your feedback and your willingness to share your experience. We will do everything in our power to improve and provide a better customer experience in the future.
Kind regards,
Smart Cellular Customer Support
Dear Floree,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. "Great service and super quick delivery. Recommend!" Your feedback means the world to us, and we can't thank you enough for taking the time to share your satisfaction. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help!
Dear Chris,Thank you so much for your glowing 5-star review of Smart Cellular! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our services.
"Very good offer, competitively priced and delivered on time." - This short text perfectly captures the essence of what we strive to offer our customers. We are committed to providing excellent deals at competitive prices, while ensuring prompt and on-time delivery of our products.
Once again, thank you for your generous rating and kind feedback. It was a pleasure serving you, and we hope to continue providing you with top-notch service in the future.
Dear Mike,Thank you so much for taking the time to give us a 4 star rating for Smart Cellular! We truly appreciate your feedback and are glad to hear that you had a positive experience with us.
Additionally, we would like to extend our gratitude for your understanding regarding the issue with the wrong color. We apologize for any inconvenience caused and it's great to know that we were able to rectify the situation by knocking £10 off.
We are committed to providing excellent service, and your kind words serve as encouragements for us to continue delivering exceptional products and experiences.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future!
“Easily the worst service I've ever experienced since online shopping began.
I've now been waiting 17 days for my phone to arrive. Correction I've been waiting 17 days for it to even be dispatched. Almost impossible to speak to anyone in this disaster of a company. Only way I got a response was to open a PayPal dispute, which is still on going.
They won't refund me. They just expect me to keep waiting and waiting and waiting.
Avoid them like the plague”
Dear,Thank you for taking the time to provide your feedback on your experience with Smart Cellular. We sincerely appreciate your honesty and apologize for the inconvenience you have faced.
We understand that waiting for your phone to arrive for 17 days without it even being dispatched is unacceptable. We apologize for the delay and for any difficulty you encountered when trying to reach out to us. This is not the level of service we strive to provide.
We are truly sorry to hear about your ongoing PayPal dispute and the frustration you have been experiencing. We assure you that we are actively working towards resolving this issue as quickly as possible.
Your feedback is valuable to us, and we genuinely want to make things right. We would be grateful if you could share with us any suggestions or specific steps we can take to improve our service and prevent similar situations from occurring in the future.
Once again, we apologize for the inconvenience you have faced, and we appreciate your understanding. We are committed to rectifying this situation and ensuring a better customer experience.
Thank you for bringing these concerns to our attention.
Best regards,
Customer Service Team
Smart Cellular
“Great site, good options, cheap products quickly delivered and I love the bartering function. Shame about follow up customer service that don't answer phones, respond to emails, and woe betide you if you miss the 30 day return window - even if it's because they didn't answer your emails...”
Dear Paul,Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We truly appreciate your kind words and are thrilled to hear that our service has made you a happy customer!
At Smart Cellular, our primary goal is to provide the best possible customer experience. We are constantly working hard to improve our services and ensure that all our valued customers, like yourself, receive outstanding support and satisfaction.
If there's anything else we can assist you with or if you need any further guidance, please don't hesitate to reach out. Our dedicated team is always here to help!
Thank you once again for your valuable feedback, Paul. We truly appreciate your support.
“I am disgusted with this company. Ordered an iPhone 12 mini in blue . Got an email to say it was on its way . Next day I get a call saying they actually didn’t have a blue one and would I accept a white phone , made it clear NO. Couple of days later a white one turns up at my house , and not in pristine condition like I had ordered for the blue phone . Tried emailing and calling the company ( no one answers ) . Really fed up with the company and would never use them again.”
Dear Noel,
Thank you so much for taking the time to leave Smart Cellular a 5-star rating! We are thrilled to hear that you had a positive experience with us. Customer satisfaction is our top priority, and we are overjoyed to know that we met your expectations. Should you have any questions or require further assistance in the future, please don't hesitate to reach out. Thank you once again for your support, and we look forward to serving you again.
Dear Kelly,Thank you so much for your amazing 5-star rating of Smart Cellular! We are thrilled to hear that you are extremely happy with your purchase of the iPhone 11. Your kind recommendation means a lot to us, and we couldn't be happier to have provided you with an affordable phone that meets your needs.
If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We are always here to help and ensure you have the best experience with our products and services.
Thank you once again for choosing Smart Cellular and recommending us to others!
Best regards,
Smart Cellular Team
Thank you so much, Gaswarm, for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. It's great to know that you found our prices to be reasonable and were impressed by the quick delivery. We always strive to provide top-notch service and ensure that our customers receive products in excellent condition. Should you ever need any assistance in the future, please don't hesitate to reach out. Thanks again for choosing Smart Cellular!
Thank you so much for your fantastic 5-star rating and for taking the time to review Smart Cellular! We are thrilled to hear that you had a positive experience with us. Your kind words about our good and quick delivery, as well as the phone's great condition, mean a lot to us. We really appreciate your recommendation and are grateful for your support. If you need anything else in the future, please don't hesitate to reach out. Thank you again!
Thank you, Habib, for your amazing 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience with our delivery and customer service. Providing an unbelievably good service is what we constantly strive for. We value your support and look forward to serving you again in the future. Thanks again! 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽
Dear J,Thank you so much for your 5-star rating and for choosing Smart Cellular as your phone provider! We truly appreciate your kind words and support.
We are delighted to hear that you found our service exceptional and that you received your phone in excellent condition. Providing top-notch quality and ensuring customer satisfaction is always our utmost priority.
Once again, thank you for your wonderful feedback. We look forward to continuing to meet and exceed your expectations in the future.
“Happy with my new to me refurbished iPhone, so glad I found smart cellular delivery time was 2 days and the price was the best
Price from other phones id looked at, I would definitely recommend them”
Dear Cathy,Thank you so much for your 5-star rating and for taking the time to write such a wonderful review about your experience with Smart Cellular. We are thrilled to hear that you are happy with your new refurbished iPhone and that you found us to have the best price compared to other phones you had looked at.
We pride ourselves on providing excellent customer service, fast delivery times, and competitive prices, so your feedback is truly appreciated. Your recommendation means a lot to us, and we are grateful to have earned your trust.
Should you have any further needs or questions, please do not hesitate to reach out. We are always here to assist you.
Thank you once again for choosing Smart Cellular.
Dear Alex, Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your support and your kind words. It means a lot to us.
We're thrilled that you find our products and services excellent, and we're delighted that you're satisfied with your purchase. Your feedback about the phone's performance and affordability ("Excellent phone good price") is truly valued.
If you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with the best possible experience.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future!
“Only giving 2 stars but could have been more as took over the 5 working days quoted to recieve handset however the complaints department dealt with issue and was delivered when they specified”
Dear,Thank you for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We greatly appreciate your input and apologize for any inconvenience caused.
We apologize for the delay in receiving your handset, as we understand that it took longer than the initially quoted 5 working days. However, we are glad to know that our complaints department was able to address your issue promptly and arrange for the delivery as specified.
At Smart Cellular, customer satisfaction is our top priority, and we are constantly working towards improving our services. We would love to hear more from you on how we can enhance your future experiences with us. Please feel free to share any suggestions or concerns you may have.
Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing you with the best possible service, and we hope to have the opportunity to serve you better in the future.
Warm regards,
[Your Name]
Smart Cellular Team
“Wasn’t expecting the ‘pristine’ grading to be perfect, expected at least a couple of flaws but the phone was in brand new condition, will deffo recommend and buy from again”
Dear Michael,Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your feedback and are thrilled that you had such a positive experience with us.
We are pleased to hear that your phone, which you described as being in "brand new condition," exceeded your expectations. At Smart Cellular, we take pride in providing our customers with top-notch products that meet their standards. Your kind words are a true testament to the quality and care we put into our offerings.
We are grateful for your recommendation and look forward to serving you again in the future. Should you need any further assistance or have any questions, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular!
“Excellent iPhone 12 Pro. Pristine condition plus the reassurance of an 18 month guarantee.
Hassle free transactions top rate service, absolutely delighted. Highly recommended.”
Dear, Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and recommendation.
We are thrilled to hear that you are delighted with your purchase of the Excellent iPhone 12 Pro in pristine condition. Moreover, we understand the reassurance that comes with an 18-month guarantee, providing you with peace of mind.
At Smart Cellular, we strive to ensure hassle-free transactions and provide top-rate service to our valued customers, just like yourself. Your satisfaction is our utmost priority, and we couldn't be happier that we were able to meet your expectations.
Thank you once again for your glowing review and for highly recommending us. Should you need any further assistance or have any queries, please don't hesitate to reach out. We are always here to help!
Best regards,
The Smart Cellular Team
“The phone is great.
The main issue I had was poor customer service. It took much longer to be delivered than expected, the number for customer service on emails was a dead line, chat just repeated itself, staff was rude when I telephoned. Was about to cancel order to get money back via pay plan and phone arrived.”
Dear Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words about Smart Cellular and the service we provide. It's incredibly rewarding to know that we are meeting our customers' expectations and making them happy.
We take great pride in delivering excellent customer service, and your review reaffirms the hard work we put in every day. Our team strives to provide a seamless and enjoyable experience for our customers, and it's wonderful to hear that we are succeeding in doing so.
If there's anything else we can assist you with or if you have any further queries, please don't hesitate to reach out to us. Our dedicated customer support team is always here to help you in any way possible.
Once again, thank you for your trust and for choosing Smart Cellular. We look forward to serving you in the future.
Best regards,
Smart Cellular
Thank you so much for sharing your wonderful 5-star review of Smart Cellular! We greatly appreciate your feedback and we're thrilled to hear that your experience with our company was excellent. We take pride in delivering items on time and in pristine condition, and it's delightful to know that we met your expectations. Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future!
Dear Joe,Thank you so much for your amazing 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you found our customer service to be excellent. We also take great pride in our awesome mobile devices and strive to provide rapid delivery to our valued customers like yourself. Moreover, the 12th month warranty is just an added bonus to ensure your satisfaction and peace of mind.
We truly value your support, and we're here to assist you whenever you need us. Thank you again for choosing Smart Cellular, and we look forward to serving you in the future!
