“So this is a mixed review, hence 3 stars. I have purchased 3 phones from Smart Celuar over the last month for myself and my children, and have had very different experiences.
The first phone I ordered came slightly later than stated, but only by a couple of days. We bought an as new phone and there was only one small dent in the metal casing which is covered by the phone case. Overall very happy with this purchase.
My phone, which took much longer to arrive although it was ordered over the Christmas period, has come in excellent condition but I have not been sent the colour I ordered. Not too bad communication to begin with via email regarding sending it back for a replacement, but as soon as I asked for them to pay the return postage costs as the error is theirs, I have stopped receiving replies. I will wait for 48 hours and then will be contacting trading standards.
The third phone is yet to be received, but I will be leaving a review once it arrives. It has again taken longer to be posted than stated, but I expected this with the current weather conditions.
I would very much appreciate it if someone could send me a postage label to send the phone I received back for an exchange, so I can leave a further positive review.”
Dear Valued Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that you're very happy with your purchase and that the battery life is meeting your expectations at such a great price.
Your satisfaction is our top priority, and we appreciate your support. If you have any questions or need assistance in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our site easy to use and that your refurbished phone arrived quickly and in excellent condition.
Your happiness means the world to us, and we’re here to help anytime you need assistance in the future. Enjoy your new phone!
Best regards,
The Smart Cellular Team
Dear Callum,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you’re very happy with our service and pricing, and that your iPhone 13 Pro arrived promptly in excellent condition.
Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any questions or need assistance, just let us know!
Best regards,
The Smart Cellular Team
“Spent extra to get two handsets delivered first thing Friday 3rd Jan, didn’t receive an offer until late on Tuesday 7th, and despite accepting immediately, and being told that I will be paid same day as the handsets were tested, I’m still waiting to be paid at Wednesday 8th at 6pm.
Pretty rubbish.”
“Bought 2 devices from this company in 'excellent' condition November 2024. One device arrived about a week later with deep scratches on the screen that you could fit your fingernail in, no sign of the other device!
Attempted contact on 6 separate occasions on live chat and email, only to be told 'We'll escalate' or 'it will be with you by the end of this week at the latest' (end of November).
As of Jan 7th 2025, still no 2nd device and after eventually getting through to the rude customer service on the phone, apparently we should be getting a refund for this device (we will see!)
We have no explanation as to why we've not received the device, but my best guess is that they are selling devices they do not have in stock and are hoping you will just wait until they have stock.”
“Took 12 days to deliver my sons 16th birthday gift, offered a free pair of earpods which have also never come, don't answer emails and lie on their chats. It's a shame as the mobile is good and he's happy with it but I'd never buy again from you or tell anyone else to either.”
Dear Mike,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you experienced great service and found fantastic pricing, especially during the busy holiday season.
It’s always rewarding to know we could deliver your order ahead of time. Your high recommendation means the world to us! If you have any questions or need assistance in the future, please don’t hesitate to get in touch.
Best regards,
The Smart Cellular Team
“Terrible service and communication can’t contact via phone. I write this whilst awaiting the return of my Apple IPad.
I was quoted approximately £115 plus 15% extra bonus. Eventually once they had received it contacted me offered £22 then an extra £3. £25 in total for a mint condition IPad which they stated had scratches on it not at all. As I was feeling generous with the quote provided I sent the IPad inside a good quality protective coat. I asked if they could send that back with the IPad as it would protect the iPad. No I can’t their terms. It will be interesting to see what condition my IPad comes back in. I had the foresight to take good quality pictures prior to posting. Update to follow !”
“It took a little while for my order to be dispatched, but this wasn’t helped with it being in the run up to Christmas. I contacted customer services for updates and they were always very helpful and friendly. When my order did arrive, it looked brand new and not refurbished. Very happy with the item purchased and especially the price.”
“Very happy with the iPhone SE 2020 that arrived this morning. Perfect packaging. Much better physical condition than I expected and 93% battery condition.”
“Great customer service, phoned to offer a similar item but dispatched earlier than my expected date - which was what I was originally looking for - nice!
Let me know of dispatch and delivery date in advance too which was 100% accurate”
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you experienced great customer service and that we could provide you with an earlier dispatch than expected. It's our aim to keep you informed every step of the way!
Your feedback means a lot to us, and we’re here to help if you need anything else in the future.
Best regards,
The Smart Cellular Team
“Phone works really well but I was a little disappointed about the condition. Unfortunately customer support did not respond to any of my emails. Lucky my wife is over the moon with the S23 so that’s all that matters”
“iPhone 16 pro was as described. No marks or scuffs at all. Battery looks like it has been replaced as still 100% effective. Slight delay with the shipping but after chasing it up item posted with tracking shortly after. The money saved compared to other sites and brand new price has been well worth it.”
“A terrible company. Firstly the phone came later than stated then they sent the wrong colour. Have tried to get this rectified but they do not respond to phone calls (goes straight to voicemail) and just send a standard message - leaving an upset child waiting for her Christmas present. Disgraceful customer service.”
“Arrived well packaged.
Arrived in time for Christmas - Dispatched earlier for me as we were going on holiday & it was a present - so thank you for doing that!
Phone is as described, in excellent condition”
Dear Claire,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your phone arrived well packaged and just in time for Christmas. It’s great to know we could accommodate your holiday plans, and we truly appreciate your kind words about the phone’s condition.
Your satisfaction means the world to us. If you have any questions or need assistance in the future, don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
