“Great phone in pristine condition. Good communication when item could not be sourced and eventually arrived 2 weeks later than promised. Would purchase from Smart Cellular UK again as great value for money and 18 month guarantee a real bonus.”
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this CHRISTMAS for the whole month.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code XMAS15 to get an extra £15 off and enjoy CHRISTMAS HOT DEALS SALE shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this CHRISTMAS for the whole month.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code XMAS15 to get an extra £15 off and enjoy CHRISTMAS HOT DEALS SALE shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
“What went wrong..that's a joke right
Paid for an order, I still haven't received.
Ignoring my emails, keep telling me you've dispatched it, then saying, you're having trouble getting it. You're nothing but a bunch of scammers.”
Dear Jayne,Thank you so much for taking the time to share your experience with Smart Cellular. We truly appreciate your feedback and apologize for the inconvenience you've faced regarding your order. We understand how frustrating it can be to not receive an order and the lack of communication only adds to the frustration.
We sincerely apologize for the delay in responding to your emails and for providing conflicting information regarding the dispatch status of your order. This is not the level of service we strive to deliver, and we take your concerns seriously.
We genuinely value your opinion and would like to make things right for you. Could you please let us know how we can improve and rectify the situation? Your insights will help us enhance our processes and ensure a better experience for all our customers.
Once again, thank you for bringing this matter to our attention. We apologize for any inconvenience caused and look forward to finding a resolution that satisfies you.
Best regards,
Customer Support Team
Smart Cellular
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this CHRISTMAS for the whole month.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code XMAS15 to get an extra £15 off and enjoy CHRISTMAS HOT DEALS SALE shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
“Super fast delivery, I ordered late Thursday night and was here Saturday morning!! Phone was an amazing price, came with charge and was in fabulous condition!! Will be the first place I go when I need another phone!! Definitely recommend”
Thank you for your wonderful 5 star rating and feedback! We are delighted to hear that our super fast delivery provided you with a phone in amazing condition and at a great price! We are thrilled to know that this experience has made us your first choice for your next phone purchase. We truly appreciate your recommendation!
Dear Disappointed,Thank you so much for taking the time to share your feedback with us about your experience with Smart Cellular. We genuinely appreciate customers like you who provide us with valuable insights.
First and foremost, please accept our sincere apologies for the inconvenience you faced regarding your order, which was due on the 24th of November. We understand how frustrating it can be when things don't go as planned.
We are truly sorry for the difficulty you faced in trying to reach us via phone or email. This is certainly not the level of service we strive to provide to our valued customers. We understand the importance of prompt communication and we regret any inconvenience caused to you.
Your feedback is of utmost importance to us, and we would like to make things right. We take your concerns seriously and would genuinely appreciate if you could provide us with more details about your experience and how we can improve. We want to ensure that such issues are addressed promptly and effectively.
Please let us know how we can make it up to you and restore your faith in our services. We value your satisfaction and want to ensure that you have a positive experience with Smart Cellular.
Once again, thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize
Thanks for the 5 star rating, Jane! We're delighted you've had a great experience with Smart Cellular. It's always nerve-wracking beginning a new venture and it's great to hear you're feeling more confident and happy. Thanks for your support!
“I would strongly advise against using this company. Thankfully the phone was in fantastic condition and I would give a 10 even though it was the wrong colour but the website is awful and the Black Friday gift did not arrive with the phone or on the 24,25th as stated. Customer service is appalling and all you will get is an automated email telling you someone will be in contact in two days but no-one ever will. The telephone number doesn't appear to work either. Great phone arrived but if you have a problem like me you will never get to the bottom of that problem. There are 100s of people who sell reconditioned phones on the web my advice would be to use one of them.”
Dear Neil,Thank you so much for taking the time to provide us with your feedback on your experience with Smart Cellular. We truly appreciate your honesty and apologize for the inconveniences you faced.
We are glad to hear that the phone you received was in fantastic condition, despite the wrong color. Your rating of 10 is highly valued and we thank you for acknowledging our product quality.
However, we understand your frustrations with our website and the delay in receiving your Black Friday gift. We sincerely apologize for any confusion caused and the inconvenience this may have caused you. Rest assured, we are actively working to resolve these issues and improve our website and delivery services.
We are truly sorry for the poor customer service experience you had. We understand that receiving an automated email without any actual contact can be frustrating, and we are taking immediate action to address this matter and ensure that our customers receive timely and satisfactory responses.
We value your feedback and would love to hear your suggestions on how we can make things better. Our aim is to provide an exceptional customer experience, and your input will help us achieve that goal.
Once again, we thank you for bringing these issues to our attention. Your feedback is extremely valuable to us, and we assure you that we will make every effort to improve the areas that you have highlighted.
Upon reviewing our records, we have found no trace of an order or any notes included with a parcel that matches your description. Additionally, we have not received any emails from you regarding this matter. It is essential for us to have this information to track and process any transactions accurately.
We understand the frustration that can arise from a lack of response, but please note that lack of note and no order on our system makes a difference when processing any item.
Thank you so much for your 5 star rating, Oli76! We are delighted that you were pleased with the Smart Cellular's very good price, fast delivery, and nice phone; your son is so blessed! We appreciate your review and thank you for choosing Smart Cellular!
Public Reply
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Tea
“Awful company stay well clear i ordered a phone for my daughter on the 17th of november and still not received it and customer service are no help.i want a refund and still waiting on someone to contact me.phone number doesn't ring.”
Dear Natasha,Thank you so much for taking the time to provide us with your valuable feedback about your experience with Smart Cellular. We truly appreciate customers like you who share their experiences, as it allows us to continually improve our services.
We apologize for the inconvenience and frustration you have faced regarding your order. It is certainly not the level of service we strive to deliver. We understand your disappointment and frustration with the delay in receiving your daughter's phone and the lack of assistance from our customer service team. This is not the experience we want our customers to have.
We want to make things right for you, Natasha. Please let us know how we can resolve this issue and make the situation better for you. We will ensure that someone from our team contacts you promptly to address your concerns and assist you with a refund. We understand that timely communication is crucial, so we will work on improving our response time and phone service.
Once again, we are truly sorry for any inconvenience caused and appreciate your patience. Your feedback helps us in our ongoing efforts to provide exceptional service to all our customers.
Warm regards,
Customer Service Team at Smart Cellular
“Really chuffed with price offered for iPhone with Smart Cellular, best out of all other websites. I decided to keep my phone in the end, though, so reached out to the customer services team via email and cancelled my order with no trouble at all. Thanks!”
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
“This is a good service. The S21 I ordered was competatively priced and when it arrived was as stated in 'pristine' condition. The only reason it is not a 5 star is that they missed the delivery date and I had to send an email to establsih what the problem was. They answered promptly and I understood the reason why. I would definately use this company again.”
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
“Very bad company, quoted £465 for trade in of my phone, once they received it they revalued it at £265 saying the phone had dents in side, I declined and the same day I was offered £280, once again I declined then they offered me £330 and once again I declined simply because I have photos of the phone I sent and there wasn't a mark or scratch on it, always had case and screen saver on. My phone was returned to me and lo and behold there wasn't a mark on it. Not happy being ripped off which is what they were trying to do”
Dear Elaine,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and for bringing this matter to our attention.
Firstly, please accept our sincere apologies for the inconvenience and frustration you faced with the valuation of your phone. We understand how important it is for our customers to feel valued and treated fairly throughout the process.
We are genuinely sorry for any misunderstanding that may have occurred regarding the condition of your phone. It is certainly not our intention to deceive or mistreat our customers. We are committed to rectifying this situation and ensuring that it does not happen again in the future.
We would like to assure you that we highly value your trust and satisfaction as a customer. We are eager to make things right and would appreciate the opportunity to discuss this matter further with you. Could you kindly let us know how we can improve and address your concerns? Your suggestions and input are greatly appreciated.
Once again, thank you for bringing this issue to our attention, allowing us the chance to improve our services. We value your feedback and want to ensure that we provide the best possible experience for all our customers.
Looking forward to hearing from you soon.
Sincerely,
[Your Name]
Customer Service Team
Smart Cellular
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
“Ordered inphone12 pro max 3rd November delivery by 8th November. No handset arrived. Despite several email chasers(phone calls never answered) delivery date continuously delayed. Finally cancelled order and confirmation received on the 15th November that refund was processed but would take up to 10 days. Now 30th November still no refund, or correspondence and reclaiming payment from credit card company”
Dear Paul,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate customers like you who provide us with valuable information to improve our services.
Firstly, we would like to sincerely apologize for the inconvenience you faced regarding the delivery of your ordered iPhone 12 Pro Max. We understand how frustrating it can be to wait for a product that never arrives despite continuous delays and lack of communication. We deeply regret that this was your experience.
Furthermore, we would like to apologize for the delay in processing your refund. We understand that it was promised to be completed within 10 days of cancellation on the 15th of November, and we sincerely apologize for falling short of this timeline. It is not the level of service we strive to provide our valued customers like yourself.
We assure you that we are actively working on resolving this issue and ensuring that your refund is processed as soon as possible. We apologize for any inconvenience caused. In the meantime, we appreciate your patience and understanding.
We would also like to ask for your assistance in making things better. Could you please provide us with your order details and any other relevant information? This will enable us to investigate the matter further and take appropriate actions to prevent such situations from occurring in the future.
Once again, thank you for bringing this to our attention, Paul. Your feedback is invaluable to us, and we will do our best to rectify the situation promptly. If there is anything else we can do to assist you, please do
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
“Plan to deliver within 5 working days failed but once I contacted the company my phone was expedited and was only 1 day late. The person I dealt with was helpful.”
Thank you so much Jim for your 5 star rating of Smart Cellular! I'm sorry the plan to deliver within 5 working days failed, but I'm glad that the helpful person you dealt with allowed your phone to be expedited and was only 1 day late. Your opinion is greatly appreciated.
