“Ordered refurbished i phone. Delivery on website states within 2-3 working days but will be despatched in 24 hours. Email then received with ‘updated’ current delivery timescales for their store as being 3-5 working days but have not been changed on the website so totally misleading. Maximum of 5 working days would be tomorrow but no indication item been despatched. No-one answers the phone, says in a queue then that no-one available, no response to emails. V poor and disappointing. Have requested refund, though only way to do so is by email and now will have to await someone to respond! Have had much better experience buying refurbished phones smoothly and efficiently from elsewhere.”
Hi,
We sincerely apologize for the delays and miscommunication regarding your order. We understand how frustrating it can be when delivery times don’t align with expectations, and we're sorry for the inconvenience caused. Our team is actively working to improve response times and update delivery information on the website. Rest assured, we’ll prioritize your refund request and get back to you as soon as possible.
Best regards,
The Smart Cellular Team
“Shockingly poor service. Offering £450 for a sale on iPhone which is immaculate - then saying it’s not good and offering £300! Totally unprofessional.
Demanding phone return and no one is never available. Avoid This company”
Hi John,
Thank you for your review. We’re sorry that you had a frustrating experience with our service and that the offer for your iPhone didn’t meet your expectations. We are actively working to improve our processes and communication. Your feedback is valuable, and we’ll ensure your request for the device's return is addressed promptly.
Best regards,
The Smart Cellular Team
“Price very good, and whilst we had a problem, Smart Cellular was very willing to replace it. Customer services responded. New phone seems fine. Would recommend”
Thank you, John, for taking the time to share your experience with us! We’re glad to hear that you found our prices competitive and that you ultimately received a phone you're happy with. We always aim to provide quality devices at great value, so it’s fantastic to know we met your expectations in that regard.
We understand that encountering any issue with a purchase can be frustrating, but we're grateful for your patience and cooperation. It’s reassuring to know that our customer service team was able to address the problem efficiently and that we were able to replace the phone for you. Ensuring customer satisfaction is a top priority, and we’re committed to resolving any concerns as quickly as possible.
It’s also great to hear that your new phone is performing well and meeting your needs. We’re confident in the quality of our refurbished devices, and we work hard to ensure they arrive in excellent working order. Your feedback is a great reminder of the importance of providing consistent and reliable service.
Thank you for recommending Smart Cellular. We truly appreciate your support, and we're thrilled that your overall experience was positive despite the initial hiccup. If you ever need assistance in the future or have any further feedback to share, please don’t hesitate to get in touch with us. We’re always here to help.
Best regards,
The Smart Cellular Team
“I bought an iPhone 13 Pro off this website and it’s very good! I’d recommend buying excellent/ pristine condition. Does take a bit of time to come but it’s worth the time and I’d say to order a phone box along with it”
Hello,
Thank you for sharing your experience with us! We're delighted to hear that you're enjoying your iPhone 13 Pro and that it has met your expectations. We take great care in offering a variety of refurbished devices, and it's fantastic to know that you found the "excellent/pristine" condition to be up to your standards.
While we always aim to have devices delivered as quickly as possible, we appreciate your understanding that sometimes delivery may take a bit longer. We're glad you felt the wait was worth it, and we’ll continue striving to ensure that all future orders arrive in a timely manner.
Your recommendation to purchase a phone box alongside the device is a helpful tip for future customers, and we appreciate you sharing that advice. It's those extra little details that can enhance the overall experience for others, and we thank you for highlighting it.
If you have any more feedback or need any assistance in the future, please don't hesitate to reach out to our customer service team. We’re here to help with any queries or support you may need.
Thank you once again for choosing Smart Cellular, and we hope to continue providing you with excellent service in the future!
Best regards,
The Smart Cellular Team
“I recently sold my iPhone 15Pro to smart cellular as there online valuation was £795.
My phone was in excellent condition as confirmed by the company on its receipt. However they have since offered a mere £320 claiming that it has scratches, which it certainly didn’t have before.
DO NOT TRUST THIS COMPANY!”
Hello,
We’re sorry to hear about your experience, Peter. We aim for transparency in our evaluations, and we apologize if this wasn’t reflected in your case. If you’ve requested the return of your device, we’ll ensure this is handled promptly. Please contact our support team directly if you need further assistance.
Best regards,
The Smart Cellular Team
Dear Gary,
Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your kind words and support.
We are thrilled to hear that you were satisfied with our service. As you mentioned, our team always strives for excellent customer experience, and we are delighted to have met your expectations.
"Very quick delivery and a very good price" is indeed what we aim to offer our valued customers. Your feedback encourages us to keep up the good work and continue providing quality products and efficient service at competitive prices.
Once again, thank you for your outstanding review. We look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
“I have received my order on time , the iphone 11 pro max which looks good in excellent condition and working well , i would recommend others to buy from Smart Cellular, its a nice experience so far. Thanks”
Dear Sharma,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and recommendation.
We are thrilled to hear that you received your order, the iPhone 11 Pro Max, on time and in excellent condition. It's great to know that it is working well for you. We take great pride in providing high-quality products and ensuring our customers have a pleasant experience.
We are grateful for your kind words and are delighted to have served you. If you need any assistance in the future or have any questions, please don't hesitate to reach out. Once again, thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Absolutely shocking company. I ordered two phones and only received one. No-one answers the phones, the live chat people are useless and say everything is out of their scope. The one phone we did receive is SIM locked therefore we can't use it. I emailed nearly two weeks ago, got an email back saying it takes 2 days to reply and I still haven't heard anything.
I will never use this company again and highly recommend no-one else to either.
They have stolen our money and we will be taking further action.”
Hello, we would like to apologize for the inconvenience you faced when you received only one phone instead of two and for the difficulties you encountered in reaching our customer service team.
To ensure we address your concerns appropriately, we kindly request for more information. We genuinely value your feedback and hope to have an opportunity to make things right.
Kind regards,
The Smart Cellular Team
“A reasonable easy to use website with a good selection of all major mobile phone brands. There is a choice of different qualities at very competitive prices, enhanced by the 'BIG SALE' promotion.
It takes a few days for delivery, but I have had no issues with the mobile operation or condition of those that I have purchased.”
Thank you so much, André, for your brilliant 5-star rating of Smart Cellular!
We appreciate your feedback and are thrilled to hear that you found our website reasonable and easy to use, with a wide variety of major mobile phone brands to choose from.
Our competitive prices, combined with the exciting 'BIG SALE' promotion, aim to provide you with the best value for your money. We apologize for any slight delay in delivery; however, we are delighted that you have had no problems with the mobile operation or condition of your purchases.
We value your support and look forward to serving you again in the future.
Regards,
The Smart Cellular Team
“Excellent phone in as new condition, best price I could find on the Internet, delivery was a little slow nearly 10days but apart from that everything else was positive 😀”
Dear Russ,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We're glad to know that you found an excellent phone in as-new condition and at the best price available on the internet. While we apologize for the slight delay in delivery, we're delighted that everything else met your expectations.
Your satisfaction is our top priority, and we're committed to continuously improving our services. Should you require any further assistance or have any questions, please don't hesitate to reach out.
Thanks again for choosing Smart Cellular, and we hope to serve you again in the future!
Warm regards,
The Smart Cellular Team
“the phone I ordered was described on the web site as exellent, the phone I recieved was anything but excellent, even to describe it as fair would be an exaggeration, it took nearly a month for it to be delivered after I had constantly contacted customer services for a delivery date, I returned the phone almost immediatly explaining it was not as advertised, I have subsequently had a full refund.”
Dear Andrew,
Firstly, we sincerely apologize for the inconvenience and disappointment you experienced with your recent phone order. We understand that the phone you received did not meet your expectations and was far from the excellent condition as described on our website.
We hope you will give us another opportunity to serve you better in the future.
Regards,
The Smart Cellular team
“I purchased an iPhone which was described as being in pristine condition, however the phone that was sent had scratches over the screen. So obviously I was not happy, as it was meant to be a present. In fairness to Smart Cellular they replaced the phone with a pristine one.”
Hello,
Thank you for sharing your feedback. We're sorry to hear that your initial experience with the phone you received did not meet your expectations, especially since it was meant to be a gift. We understand how important it is for the product to arrive in the exact condition described, particularly when it's for a special occasion.
That being said, we're glad to hear that our team was able to promptly resolve the issue by replacing the phone with one in pristine condition, as it should have been from the start. We strive to provide high-quality products and service, and your satisfaction is our top priority.
It’s important to us that when issues arise, we handle them efficiently and professionally to ensure our customers leave happy. We appreciate your understanding and patience throughout this process.
Thank you again for giving us the opportunity to correct the situation. We hope the replacement phone meets your expectations and makes a great gift. If you have any further questions or need assistance, don’t hesitate to reach out to our team.
Best regards,
The Smart Cellular Team
Hi, thank you for bringing this to our attention. We apologize for the shipping error and the delay in receiving your refund for the return postage. We are currently reviewing your case and will ensure the refund is processed as soon as possible.
Best regards,
The Smart Cellular Team
Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and support. We are glad to hear that you found the phone good. We apologize for any delays you experienced with the delivery; we are constantly working on improving our shipping processes to ensure a faster and smoother experience for our customers. Your patience is greatly appreciated, and we assure you that your next order will reach you in a timely manner. Thank you again for your kind words and for choosing Smart Cellular.
Dear James, Thank you for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
We are delighted that you are satisfied with your recent purchase of the reconditioned iPhone. Our team always strives to provide top-notch products and services to our valued customers. It's great to know that your new iPhone is as good as new and met your expectations perfectly.
In addition, we take pride in our prompt delivery service, ensuring that you receive your order in a timely manner.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future and providing you with exceptional products and services.
Best regards,
[Your Name]
Dear [Reviewer],Thank you so much for granting us a fantastic 5-star rating! We are thrilled to hear about your positive experience with Smart Cellular. Your kind words mean a lot to us.
We are glad that you have been satisfied not just once, but twice with our service. Providing you with speedy and high-quality service is our utmost priority, and we are delighted that we were able to meet your expectations.
Your recommendation carries great value to us and we appreciate you sharing your satisfaction with others. It means a lot when our customers spread the word about their positive experiences.
If there is anything else we can assist you with in the future, please don't hesitate to reach out to us. Once again, we truly appreciate your support and recommendation.
Warm regards,
[Your Name]
Smart Cellular Team
“The phone arrived about a week later than expected. I rang the sales department and they were able to update me about its arrival and it did indeed arrive the day after I called them. The iPhone was in pristine condition as advertised and we’ve had no issues with it so far. A good experience.”
Dear valued customer,Thank you for taking the time to rate Smart Cellular with 4 stars! We sincerely appreciate your feedback and are thrilled to hear about your positive experience with us.
We apologize for the slight delay in the delivery of your phone. However, we are glad that our sales department was able to provide you with timely and accurate updates regarding its arrival. We understand the importance of prompt communication and are relieved that the iPhone reached you the day after you contacted us.
It brings us great joy to know that the iPhone you received was in impeccable condition, just as advertised. We take pride in ensuring that our products meet the highest standards of quality. Furthermore, we are delighted to learn that you have encountered no issues with the device thus far.
Thank you once again for choosing Smart Cellular as your trusted source for smartphones. Your satisfaction is our utmost priority, and we look forward to serving you with the same level of excellence in the future.
Best regards,
[Your Name]
“Sadly the phone I received was not as advertised I have returned it & have received a full refund. My order took nearly a month to be delivered after I kept emailing customer services to get a delivery date the constant reply was we are having delivery problems I have subsequently ordered & received my new phone within 7 days from a different supplier.”
Hello, thank you for your feedback, Andy. We apologize for the issues you experienced with your order and the delays in delivery. While we’re glad you received a full refund, we understand the frustration of waiting so long. Your comments will help us improve our services. We appreciate your patience and wish you the best with your new phone.
Best regards,
The Smart Cellular Team
“I had a super positive experience with Smart Cellular. Their prices were super competitive and I ended up buying 2 phones from them as they couldn't be beaten on price. The phones were in great condition and although refurbished I couldn't fault how good they looked and they work great. Their delivery was quick and their communication was really helpful. They had a great discount running when I purchased them which was a big incentive to buy from them. I would recommend them to friends and family looking to get a refurbished phone in the future..”
Hello,
Thank you, Steph Johnson, for sharing your wonderful experience with Smart Cellular! We are thrilled to hear that you had such a positive interaction with us. Your feedback truly brightens our day and reinforces our commitment to providing exceptional service and quality products.
It’s fantastic to know that you found our prices to be super competitive, which ultimately led you to purchase not just one, but two phones from us! We strive to offer the best deals on the market, and we’re delighted that we could meet your expectations. Your satisfaction with the condition of the refurbished phones is particularly gratifying, as we take great care in ensuring that our devices look great and function perfectly.
We are also glad to hear that you found our delivery to be quick and our communication helpful. Clear and prompt communication is essential for us, especially when it comes to keeping our customers informed throughout the purchasing process. Your appreciation for our efforts encourages us to keep improving and maintaining high standards.
Moreover, we’re pleased that the special discount we had running served as a significant incentive for your purchase. We believe that providing great value to our customers is key, and it’s wonderful to hear that you were able to take advantage of that.
Thank you for your recommendation to friends and family! Your trust in us means the world, and we look forward to serving you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
