Dear Calleja,Thank you so much for giving Smart Cellular a remarkable 5-star rating! We greatly appreciate your positive feedback and support. We are thrilled to hear that you found our service to be exceptional and that your phone is just like brand new. Providing high-quality products and services is our utmost priority, and we are delighted to know that we met your expectations.
Thank you once again for recommending us. Your satisfaction is very important to us, and we promise to continue delivering great service. If you ever have any further inquiries or need assistance, please feel free to reach out to us. We look forward to serving you again in the future!
Dear Jacob,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We're also delighted to know that your order came very quickly and that your phone is working great! Our team strives to provide prompt delivery and high-quality products to all our customers. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular. We look forward to serving you in the future!
“Sealed phone sent and they said wasn't in correct condition so offered me £200 rather than £335 quoted. It was new and sealed!
No reason has been given for the reduced price. The new price they've offered is below what they advertise as being for a "Good" phone on their site!
New and sealed - £335
Excellent - £235
Good - £208
Now they have written to me that they can only sell the phone for £200 and that I need to pay for them to return it to me, despite their site stating:
We promise to pay you 100% of the price quoted or we'll send your iPhone back free of charge!
And also on their site...
Once we receive your phone or device, if we find they do not meet our Terms & Conditions of Supply and the order value needs to be amended, we will email you a revised offer for your approval. If you are not completely satisfied with the revised offer, you can request to have the revised phone or device returned to you FREE of charge. Revised orders will be automatically processed for payment if you do not reply to our revised offer email within 14 days. Price promise does not apply to blocked (registered lost/stolen) phones or devices.”
We sincerely apologise for any confusion caused by our communication. We would like to clarify that our initial offer was based on the assumption that all necessary documents proving ownership would be provided, as is standard procedure for all transactions involving high-value and sealed items.
Please rest assured that our intention is to provide a fair and transparent service. We are committed to resolving this matter to your satisfaction and would appreciate the opportunity to review any additional documentation you can provide that verifies your ownership and the device's status.
Dear Serena,Thank you so much for your fantastic 4-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear about your positive experience with our method.
"I have been selling a phone for a number of years using Smart Cellular. The method is incredibly straightforward to follow and couldn't be easier."
We take pride in providing a straightforward and user-friendly experience for our customers, and your feedback reassures us that we are on the right track. Our team is committed to continuously improving and delivering the best possible service to you and all our valued customers.
Once again, thank you for choosing Smart Cellular, and we hope to serve you even better in the future. If you have any further suggestions or feedback, please don't hesitate to let us know.
Warm regards,
The Smart Cellular Team
“Ordered a Samsung Galaxy S22 in Pristine condition with original Samsung box and original Samsung charging cable. One day after ordering I received an email advising the chosen colour was unavailable. Waited a week before the phone was sent in the post.
It arrived in an envelope, no original Samsung box or charging cable and the phone was scuffed on all 4 sides.
Responses to my emails since have gone unanswered. The contact phone number listed on the website does not exist. Bad experience all round, don't fall for the cheap costs advertised.”
Thank you for taking the time to share your experience with Smart Cellular. We appreciate your feedback and apologize for the inconvenience you have faced.
We sincerely apologize for the issues you encountered with your order. We understand how important it is to receive the product in the condition and with the accessories you expected. We apologize for the mix-up with the chosen color and the delay in sending the phone. The packaging and condition of the phone upon arrival are also not up to our standards, and we deeply regret any frustration caused.
We are sorry to hear that your emails have gone unanswered and that the contact phone number listed on our website does not exist. This is certainly not the level of customer service we strive for. Rest assured, we are committed to resolving this matter and making things right for you.
To improve our service and prevent similar issues from happening in the future, we kindly request more details about your experience. Additionally, we would appreciate any suggestions on how we can make things better for you. Your feedback is highly valuable to us, and we are fully dedicated to addressing the concerns you have raised.
Once again, we apologize for the disappointment you have experienced. Please be assured that we take your feedback seriously and will do everything possible to rectify the situation.
Thank you for bringing this matter to our attention. We look forward to resolving it promptly and to regaining your trust in our services.
,Thank you so much for awarding Smart Cellular with a stellar 5-star rating! We truly appreciate your support and are thrilled to hear about your positive experience with our products.
It warms our hearts to see loyal customers like yourself returning for your third handset purchase. We are delighted to have met your expectations once again by delivering a high-quality product at an unbeatable price. Our team takes great pride in ensuring fast and efficient delivery, guaranteeing a seamless shopping experience for our customers.
Your continued trust and satisfaction mean the world to us. If there is anything else we can assist you with or if you have any feedback or suggestions, please feel free to reach out to us. We are here to provide you with excellent products and exceptional service.
Thank you again for choosing Smart Cellular as your preferred mobile provider. We look forward to serving you in the future.
“I was a first-time customer at Smart Cellular. I was impressed by the quality of service and my phone, which was in excellent condition and matched the description perfectly. I'm extremely happy.”
Dear Krzysztof,Thank you so much for taking the time to give Smart Cellular a 4-star rating! We truly appreciate your feedback.
We are thrilled to hear that you were impressed by the quality of service during your first visit to Smart Cellular. It is always our aim to provide exceptional customer service and ensure that our customers are satisfied with their purchases.
We are also glad to know that your phone was in excellent condition and matched the description perfectly. It's great to hear that you are extremely happy with your purchase.
If you ever need any further assistance or have any questions, please don't hesitate to reach out. We will be more than happy to help.
Thank you once again for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future.
“We exchanged in our iPhone 12 Pro device for an iPhone 14 Pro Max. Both transactions proceeded without a hitch. The new phone arrived swiftly and in perfect shape, and Smart Cellular transferred the funds directly to the bank account after receiving and evaluating our old phone. Excellent service throughout.”
Dear Frank,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your kind words and your continued trust in our services. We're thrilled to hear that both transactions, from exchanging your iPhone 12 Pro for an iPhone 14 Pro Max to the transfer of funds, went smoothly without any issues.
It brings us great joy to know that the new phone arrived swiftly and in perfect condition, just as you expected. Our team at Smart Cellular takes pride in ensuring that our customers receive their devices promptly and in pristine shape. Moreover, we're delighted to hear that the funds were transferred directly to your bank account after the evaluation of your old phone. Customer satisfaction is our top priority, and we're glad to have provided you with such excellent service throughout the process.
Once again, thank you for choosing Smart Cellular as your trusted phone provider. We're grateful for your support, and please don't hesitate to reach out if there's anything else we can assist you with.
Best regards,
The Smart Cellular Team
Dear Ali,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are absolutely thrilled to hear about your positive experience with us.
It's wonderful to know that your order arrived quickly and in immaculate condition. We take great pride in providing top-notch service and ensuring our products are delivered in perfect shape.
Thank you again for choosing Smart Cellular and taking the time to share your satisfaction. We look forward to serving you again in the future!
Dear Karim,Thank you so much for your fantastic 5-star rating of Smart Cellular! We're thrilled to know that you had a great experience with us.
We appreciate your kind words and are delighted to hear that you found our prices very competitive. It's our aim to provide our customers with the best deals in the market.
We're also pleased to hear that your iPhone 12 arrived on time. Timely delivery is something we prioritize to ensure our customers' satisfaction.
Once again, thank you for being a happy customer. If you have any further inquiries or need assistance, please don't hesitate to reach out to us. We're here to help!
Dear PWL,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your support and are delighted to hear that you were satisfied with your recent purchase. We were thrilled to receive your feedback and happy to learn that the two phones you ordered arrived promptly, just as promised.
Your kind words about our customer service and the overall experience mean a lot to us. We strive to provide excellent service and a quick response to our valued customers like you. It's fantastic to know that we have met your expectations.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future if the need arises. If you have any questions or require any further assistance, please feel free to reach out to our dedicated customer support team.
Kind regards,
Smart Cellular Team
,Thank you so much for taking the time to provide us with your valuable feedback on your experience with Smart Cellular. We sincerely appreciate your efforts in informing us about the issues you encountered.
We apologize for any inconvenience caused by the missing charging cable and sim key in your iPhone delivery. This is certainly not the level of service we strive to provide to our customers. We understand how important these items are, and we deeply regret that they were not included in your package.
Furthermore, we are truly sorry for the lack of response when you contacted us regarding this matter. We understand how frustrating it can be to not receive a timely resolution to an issue, and we sincerely apologize for falling short in this aspect.
To ensure a better experience for our customers in the future, we would genuinely appreciate it if you could kindly share any suggestions or ideas on how we can improve our service. Your input is incredibly valuable to us, and we want to make sure we take the necessary steps to prevent such incidents from happening again.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your understanding and patience. We thank you for choosing Smart Cellular and hope to have the opportunity to make things right for you.
“The only reason I gave one star is zero was not an option.
Phone not received, calls not answered and no response from email despite company policy of answering in 2 days.
Terrible service.”
Dear Mick,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate customers like you who let us know about their encounters with our services.
We are truly sorry for the inconvenience caused regarding the phone not being received, calls remaining unanswered, and the lack of response to your email. We understand the frustration this has caused, especially considering our company policy states that all emails should be answered within two days. We apologize for not meeting your expectations in this regard.
We value your opinion and would like to make things right. Could you please kindly let us know how we can improve? We want to ensure that your future interactions with Smart Cellular are nothing short of exceptional.
Once again, we appreciate your feedback and apologize for any inconvenience caused. We are looking forward to hearing from you and working towards a better experience for you and all our valued customers.
“Fantastic product, excellent pricing, and speedy delivery 😀. I had some concerns, but now that I have my phone, I must say, Smart Cellular, you've done an excellent job!”
Dear Charleen,Thank you so much for your 4-star rating of Smart Cellular! We greatly appreciate your positive feedback and we're thrilled to hear that you are loving your new phone. Fantastic product, excellent pricing, and speedy delivery are the pillars of our service, and we're glad to hear that we have met your expectations.
Your kind words truly mean a lot to us, and we're delighted that you are satisfied with our services. If you ever have any concerns or need assistance in the future, please don't hesitate to reach out to us. We'll be more than happy to help.
Thank you once again for choosing Smart Cellular. Your support is greatly appreciated!
Dear Miss,Thank you so much for taking the time to leave us a 5-star rating for Smart Cellular! We truly appreciate your support and are delighted to know that you had an amazing experience with us.
It's fantastic to hear that SmartCellular struck the right balance of quality and affordability for you. We strive to offer top-notch products and services that are accessible to all. Your kind words motivate us to keep up the good work and continue providing exceptional experiences to our valued customers like you.
Once again, thank you for choosing Smart Cellular and for sharing your positive feedback. We look forward to serving you again in the future!
Dear,Thank you so much for taking the time to provide feedback on your recent experience with Smart Cellular. We genuinely appreciate hearing about our customers' experiences, whether positive or negative.
We apologize for the disappointing experience you have had with our company. We understand that your trust in our services has been compromised, and we deeply regret any inconvenience caused. Your feedback in highlighting the issues mentioned in your review from "Please avoid at all costs" to "Stop responding and now I’m going to have to take them to small claims" has shed light on areas where we need to improve and take immediate action.
We are dedicated to rectifying this situation and would greatly appreciate the opportunity to discuss the details of your experience further. Understanding how we can make things better and regain your trust is of utmost importance to us. Please provide us with any additional information, such as order details or specific issues faced, that would assist us in addressing your concerns more effectively.
Once again, thank you for sharing your experience with us. We value our customers' input, and your feedback provides invaluable guidance as we strive to enhance our services and ensure customer satisfaction.
We look forward to resolving this matter promptly and earning back your trust.
Kindest regards,
“Having read some of the other reviews I was a bit concerned. But so far phone arrived quickly and seems in excellent condition. I had a useful conversation using the chat bot. Hopefully my good impressions so far will not change once I get to use the phone more as currently waiting for phone case before using properly.”
Dear ,Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your kind words and are thrilled to hear that your phone arrived promptly and in excellent condition. We understand that concerns can arise from reading other reviews, but rest assured, we strive to provide top-notch service to all our customers.
We're glad to hear that our chat bot was helpful during your conversation. If you have any further questions or need assistance in the future, don't hesitate to reach out to us. We hope that your positive first impressions will continue as you start using the phone more.
Please note that the phone case you're waiting for will provide additional protection and enhance your overall experience. We're certain you'll enjoy using your new device to its fullest potential.
Thank you once again for your support and choosing Smart Cellular. We look forward to serving you in the future.
Dear R,Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your kind words about our service, fast delivery, and the pristine condition of the phone mean a lot to us. We strive to provide top-notch products and excellent customer service, so your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Smart Cellular Team
Dear Whitey,Thank you so much for your generous 4-star rating of Smart Cellular! We are thrilled to hear that you had a positive experience with us. Your satisfaction is of utmost importance to us and we are glad that we were able to provide you with great price, a great phone, and great service. We truly appreciate your kind words and hope to serve you even better in the future. Should you need any further assistance or have any more feedback, please feel free to reach out to us.
Thank you once again for choosing Smart Cellular!
Best regards,
Smart Cellular Team
Dear Linda,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a great purchase experience with us. We take pride in accurately describing our products and ensuring prompt delivery, so it's wonderful to know that we met your expectations.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to provide you with the best service possible.
Thank you once again for choosing Smart Cellular. We truly value your satisfaction and look forward to serving you in the future.
