Thank you for your wonderful 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience with our product and service. It's customers like you that make our efforts worth it. Thank you once again for your support, and we look forward to serving you in the future.
“The phone was as described but unfortunately it seemed like they had forgot to send my order but as soon as I emailed they sent it out. The website advertised a free wireless item which I am yet to receive.”
Thank you so much for taking the time to share your feedback about Smart Cellular. We truly appreciate your kind words and the valuable insights you have provided.
We are delighted to hear that you had a positive experience with our service. It is our utmost priority to ensure customer satisfaction, and we are thrilled to know that we are succeeding in making our customers happy.
At Smart Cellular, we strive to offer a top-notch customer experience by providing reliable products and exceptional service. Your acknowledgment of our efforts is truly heartwarming, and it motivates us to keep delivering the best experience possible.
Should you ever require any assistance, please do not hesitate to reach out to us. Our dedicated support team is always ready to lend a helping hand and address any concerns or queries you may have.
Once again, thank you for choosing Smart Cellular and for your wonderful review. We are grateful for your support and look forward to serving you in the future.
Warmest regards,
Jeff S
Smart Cellular Team
“I can not really complain about the initial process... I ordered the phone... it was delivered. So far all good. The problem lies in the fact the phone was sent out faulty and bearing in mind I bought a phone so called in "pristine" condition, I find that a little problematic. However, my real issue lies with the company's approach to customer service. To explain further. Although, I have to accept that the T&C's clearly state that for any refunds/exchanges, there is a 14 day window, I now find myself with a phone which has a faulty inner speaker, which unfortunately, did not come to my attention within that 14 days window. On raising this problem with this company, I was referred back to the T&C's... simply put - there would be no exchange or refund for me only the cost of a repair for (let me remind you), a faulty item which should never have been sent to me in the first place... as it was faulty. So there you have it... make of this what you will. In my opinion - and in my industry - there would have been no such quibbling over clearly what should be a simple..."No problem sir, we will exchange that faulty item as clearly, it was our fault for sending it to you in the first place" - I think that is what you call good customer service, and unfortunately, this company does not seem to adhere to that practice. So take my advice... BE AWARE! Happy Christmas 🤷🏽♂️😖😳”
Thank you so much for taking the time to provide your feedback on your experience with Smart Cellular. We truly appreciate your honesty and for bringing the issues you encountered to our attention.
Firstly, we would like to apologize for the inconvenience caused by the faulty phone you received, especially considering it was advertised as being in "pristine" condition. We understand how frustrating this must have been, and we take full responsibility for the mistake.
We would also like to apologize for any dissatisfaction you experienced with our customer service approach. We understand that referring you back to our terms and conditions may have come across as dismissive, and for that, we are truly sorry.
Your suggestion about our response not adhering to good customer service practices is something we take to heart. We always strive to provide excellent customer service, and we deeply regret that we fell short on this occasion.
We genuinely value your feedback, as it helps us to continuously improve our services. In light of your experience, we would really appreciate it if you could provide us with some suggestions on how we can make things better. Your insights would be incredibly valuable to us.
Once again, we apologize for any frustration or inconvenience caused, and we hope to have the opportunity to make it right for you. If there is anything else we can assist you with, please do not hesitate to let us know.
Wishing you a happy Christmas and hoping for a chance to restore your faith in our company.
“They Recieved my phone on Saturday, contacted them Monday as I hadn't heard from them. They said they didn't have any deliveries over the weekend despite dpd confirming it had been delivered.
Tuesday comes and I finally recieve a response despite 2 emails and 3 phone calls (which didn't answer). Email response was "we get over 300 emails a day and our phone lines are all outbound and not inbound" despite their website showing 2 phone numbers to call for customer service.
The same person confirms the package went to their London office instead of their main office in Coventry, not my problem since they are the ones arranging the dpd collection and that in a few days it will be with them and they can check it over and pay me out. I revised that their website says "paid out on same day of receiving your device" (blatant lie)
Asked to open a complain on Tuesday and a manager to respond to me within 48 hours. No response, no notifications oh but I did get an email from their sales team asking to send the device still!
Shambles, I've used alot of selling companies, avoid this one at all cost. Still to this day, no update, no payment, no phone and £500 out of pocket.”
Dear Mark,
Upon investigation, it appears that there was a misunderstanding regarding your order. Our records do not show an order placed under your details, and unfortunately, the parcel arrived without any accompanying note or identifier. This led to your device being placed in quarantine as we could not ascertain its ownership.
We acknowledge that the package was inadvertently sent to our London office instead of the main office in Coventry. We understand that this is not your concern, and we take full responsibility for the internal misrouting. We have since taken measures to ensure that such an error does not recur.
Regarding the payout for your device, our policy is to process payments on the same day we receive the device. However, due to the aforementioned issues, there was a delay in identifying and processing your device. We apologize for any miscommunication that may have occurred and for the email from our sales team, which was sent in error.
We have now returned the device as per your request.
Warm regards
Thank you so much for your fantastic 5-star rating and review of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a positive experience. It's wonderful to know that you found our customer service to be top-notch. We strive to provide excellent support, and your satisfaction means a lot to us. We hope that your Christmas present brings enormous joy to its recipient.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
“I wasn't impressed with the time it took to arrive also the poor customer service 😕 however the phone has arrived eventually and I am very impressed 😎 thanks 👍”
Dear Paul,Thank you so much for taking the time to rate Smart Cellular with four stars. We appreciate your feedback and are delighted to hear that you are impressed with your new phone!
We apologize for any inconvenience caused regarding the delay in delivery and the poor customer service you experienced. We value your feedback and will take this into consideration to improve our services in the future.
Nevertheless, we are thrilled that your phone eventually arrived and that it has exceeded your expectations. If you have any further questions or need assistance, please do not hesitate to reach out to us.
Once again, thank you for your review and for choosing Smart Cellular!
Best regards,
Jeff S
“Phone was a little delayed in being posted due to demand - but we were kept informed regarding the later delivery date.
The phone that we purchased was in pristine condition and I would definitely order from Smart Cellular again.”
Dear valued customer,Thank you for taking the time to rate our services with 4 stars. We truly appreciate your feedback and continuous support of Smart Cellular.
We apologize for the slight delay in posting your phone, as it was due to the high demand we experienced. However, we made sure to keep you informed throughout the process, ensuring you were aware of the later delivery date.
We are delighted to hear that the phone you purchased arrived in pristine condition. It is always our goal to deliver products of the highest quality to our customers. Your satisfaction means a lot to us.
Once again, we extend our gratitude for your positive review. Should you have any future needs, we would be more than happy to assist you. We look forward to serving you again.
Warm regards,
The Smart Cellular Team
Dear Ellen,Thank you so much for leaving us a fantastic 5-star rating for Smart Cellular! We truly appreciate your kind words and support. It's wonderful to hear that you found our product to be of great value and that it was delivered promptly and exactly as described. Your recommendation means a lot to us, and we're thrilled to know that you would consider buying from our company again. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Thank you once again for your trust and for being a valued customer!
Best regards,
Jeff S
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
“I ordered a “pristine” Samsung S22 with original box. The price was great, even negotiated a discount. The delivery was quick. The phone arrived as described. All good, but I’ve never received the box (which is a shame as it’s a present) and I have paid extra for it.”
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
“I was looking for a nearly new Samsung S22+ and tracked one down on this website. Haven’t used the phone very much yet but it is just as described and seems very good.”
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
