Dear A,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Katie provided you with professional and clear service during your conversation. Ensuring our customers have a positive experience is our top priority, and your feedback truly brightens our day!
We appreciate your support and hope to serve you again in the future!
Warm regards,
Team Smart Cellular
“i’m very happy with my purchase. the phone i chose was well priced and just as described i was also happy with the voucher code that allowed a further £15 off.”
Dear Paul,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're happy with your purchase and that the phone met your expectations. We're also glad the voucher code added some extra savings to your experience!
Your satisfaction is our priority, and we appreciate your support for Smart Cellular. We can't wait to help you again in the future!
Best wishes,
Team Smart Cellular
“Very good price. Prompt response. Delivered in 3 days. Out of stock so quick email exchange and arrived the following day. Hassle free and everything you would want for service”
Dear Reviewer,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our prices reasonable and appreciated our prompt responses. It's great to know that despite the initial stock issue, we were able to make the process hassle-free for you. Your satisfaction is what we aim for!
We truly appreciate your kind words and look forward to serving you again in the future!
Best wishes,
Team Smart Cellular
Dear Lorrayne,
Thank you for your fantastic 5-star review! We're so pleased to hear that both you and your husband had a great experience with your phone purchases. It's wonderful to know that everything was dispatched quickly and arrived well packaged.
Your satisfaction is our top priority, and we appreciate your feedback! We look forward to serving you again in the future.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you’re enjoying your new phone and appreciated our delivery service. We always strive to provide our customers with great products and timely service, so your feedback truly makes our day!
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Dear John,
Thank you for your fantastic 5-star review! We're thrilled to hear that your phone arrived as described and in a timely manner. We aim to provide a seamless experience for all our customers, and your positive feedback reinforces our commitment.
We appreciate your support and look forward to serving you again in the future!
Best wishes,
Team Smart Cellular
“I GOT EXACTLY WHAT IT SAID ABOUT THE PHONE , PRESTINE CONDITION , PERFECT 💯 ! NEXT TIME I NEED ANOTHER PHONE I WILL BE CONTACTING SMART CELLULAR , THANK YOU VERY MUCH”
Dear Mick,
Thank you for your fantastic 5-star review! We’re so glad to hear that you received your phone in pristine condition and that it met your expectations. Your satisfaction is our top priority, and we’re thrilled to know we hit the mark!
We look forward to helping you again with your next phone purchase. Thank you for choosing Smart Cellular!
Best wishes,
Team Smart Cellular
Dear Ambie,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone arrived in great condition and that our delivery updates kept you informed along the way. Your recommendation means a lot to us, and we're so glad you're happy with your purchase!
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your fantastic 5-star review! We're so glad you found great value in our products and enjoyed the quick delivery. It's wonderful to hear that you appreciated the variety of color choices for Apple phones!
We truly appreciate your support and hope to see you again soon for your future needs!
Warm regards,
Team Smart Cellular
“I am convinced that this company doesn’t care anymore about it reputation, I bought a phone and later changed my mind and requested for a refund, firstly their chat robot isn’t great, customer service doesn’t reply to email and don’t take calls, I honestly don’t know what to do at this point as my funds is still with this company.”
“DONT NOT SEND YOUR PHONE TO THIS COMPANY
Avoid This Company – Extremely Disappointing Experience
I strongly advise against sending your phone to this company. I wish I had read the reviews beforehand. They initially offered £282 for my Samsung Galaxy Z Fold 3 5G (512GB, pristine condition). However, after receiving the device, they emailed me a few days later claiming it was only worth £2.
Naturally, I declined their offer and requested the return of my phone. My request was ignored until I mentioned that I would be contacting Trading Standards. Only then did they agree to return my phone, for which I had to pay the return postage myself.
When the phone was returned, it was no longer in the condition I sent it in. It had scratches all over it, and the internal screen had a large black line running through it, suggesting the device may have been bent or mishandled. As a result, the phone has been significantly devalued and is now unusable.
I will be reporting this company to Trading Standards. In my opinion, their practices are highly unprofessional and misleading.”
“Kim confirming the funds was very proactive.
However, the £416 I was quoted for the phone reduced initially to £150 when they received my phone! Apparently the side buttons showed wear and tear but you could have these sorted for about £50.
It got back up to £210 in the end but still way below my expectations.
You’re stuck as they have your phone…..
I’ve used them once but won’t be going back again…..”
“We as a family have always used Smartcellular for all of our handsets and found you to have an excellent customer service with regular updates as to any enquiries that we may have or when the handsets that we have ordered have been dispatched and an expected delivery dates to our homes.
The handsets that we have ordered have been as advertised or even better than we expected. Thank you”
Dear Gareth,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that your family has consistently chosen Smart Cellular for all your handset needs and that our customer service has made a positive impression on you. It’s wonderful to know that the handsets have met or exceeded your expectations!
We appreciate your kind words and are grateful for your continued support. If you ever have any further inquiries or need assistance, please don’t hesitate to reach out.
Warm regards,
Team Smart Cellular
“I've bought several phones from Smart Cellular. I have been satified with the quality of refurbished Iphones and quality of service with competitive prices.
Look forward to my next purchase.”
Dear Reviewer,
Thank you for your fantastic 5-star review! We're thrilled to hear that you've been satisfied with the quality of our refurbished iPhones and our service. It’s always our aim to provide competitive prices alongside great products.
We appreciate your loyalty and look forward to assisting you with your next purchase!
Warm regards,
Team Smart Cellular
Dear Alison,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your purchase went without any hitches. Providing a smooth and seamless experience for our customers is our top priority, and it’s wonderful to know we hit the mark for you!
We appreciate your support and can’t wait to assist you again in the future!
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your fantastic 5-star review! We're thrilled to hear that your phone arrived promptly and in great condition. Your satisfaction is our priority, and we’re glad we could meet your expectations.
We appreciate your support and look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“I bought a phone from this company ( smart cellular) in good faith, samsung s23 in supposedly pristine! condition, only to find all round the edges there a scratches. I have contacted customer services twice now to report this, and upto now have not! had a response from them.”
Dear Valued Customer,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you found our delivery efficient and that the phone met your expectations. Providing excellent service and ensuring our products match the descriptions is what we strive for, and your feedback truly validates our efforts.
We appreciate your support and look forward to assisting you with any future needs!
Best wishes,
Team Smart Cellular
“I made a purchase on the 24th May, received the iPhone 13 on the 29th May. I ordered pristine condition but when I opened the package, there was a deep scratch to the screen and a few scratches on the body. I have messaged on the chat about this and I have emailed and I have been ignored. I never get a straight answer about anything. If I send a message via the chat, they tell me to email, and then it takes days for a reply of one word answers or completely ignore what i have asked. My purchase was a gift for a birthday which has now passed and I'm still no further forward 2 weeks on from purchasing. This company has let me down. I am very disappointed with the service received so far.”
