Thank you so much, Kathryn, for giving Smart Cellular a 5-star rating! We truly appreciate your kind feedback. We're pleased to hear that you received an excellent product and that you're happy with your purchase. We apologize for any delays in delivery, but we're thrilled to know that it didn't affect your satisfaction. We would be more than happy to serve you again in the future. Thank you for choosing Smart Cellular and for your ongoing support!
“I was able to choose from a large variety of phones and specifications. I wanted to buy refurbished rather than new and Smart Cellular made this a smooth process. I was very pleased with my phone and will use them again in the future.”
Dear Andrew,Thank you for your incredible 5-star rating for Smart Cellular! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us.
We are glad that you found our wide selection of phones and specifications satisfactory. Our aim is to provide our customers with a diverse range of options to choose from. We understand the preference for refurbished phones, and we are delighted that we were able to make the process seamless for you.
It's wonderful to hear that you are pleased with your purchase. We always strive to deliver products of the highest quality to ensure our customers' satisfaction. We are overjoyed that we were able to meet your expectations.
We genuinely appreciate your support and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular.
Thank you so much, Michimush, for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your support. We are thrilled to hear that your phone arrived in good time, well packaged, and in pristine condition, just as our website promised. It's fantastic to know that your daughter is delighted with her new device.
We sincerely value your business and hope to serve you again in the future. If you have any further questions or require any assistance, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
Dear Sue,Thank you for taking the time to rate Smart Cellular with five stars! We truly appreciate your positive feedback. We're thrilled to hear that you're very pleased with your new phone.
If you have any questions or need further assistance, please don't hesitate to reach out to us. We are always here to help.
Once again, thank you for choosing Smart Cellular. We value your satisfaction and look forward to serving you in the future.
“Fantastic purchase. Price was very good, condition of the phone was better than expected, postage was rapid and great communication throughout. Could not be a happier customer”
Dear Ian,Thank you so much for your fantastic 5-star rating of Smart Cellular. We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.
Your satisfaction is our top priority, and we are delighted to know that the price of the phone exceeded your expectations and that it arrived in better condition than you anticipated. We pride ourselves on providing rapid postage and excellent communication to ensure a seamless purchasing process.
We are grateful for your support and cannot express how happy it makes us to know that you are a satisfied customer. If you have any further questions or require any assistance, please do not hesitate to reach out to us.
Thank you once again for choosing Smart Cellular.
Thank you so much, Thi, for giving Smart Cellular a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you received the phone exactly as described. It's wonderful to know that your dad is pleased with the gift. We take pride in offering a wide range of options on smart cellular devices to ensure customer satisfaction. Thank you again for choosing Smart Cellular!
Thank you so much for taking the time to rate Smart Cellular with five stars! We truly appreciate your kind feedback and are thrilled to hear that you had a brilliant service experience with us.
At Smart Cellular, delivering exceptional service is at the core of what we do, and your satisfaction is our priority. We're glad we were able to meet your expectations and provide you with the level of service you deserve.
Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future!
Best regards,
Smart Cellular Team
Dear reviewer,Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you are satisfied with our product and service.
Good product, great service. We are dedicated to providing top-notch customer experience along with high-quality cellular solutions. Your positive feedback encourages us to continue delivering excellence in all aspects. We greatly appreciate your support.
If you ever need any assistance or have any further feedback, please don't hesitate to reach out to us. We value your continued trust in Smart Cellular.
Thank you once again for your kind words and for choosing Smart Cellular!
Thank you so much for taking the time to leave a 4-star rating for Smart Cellular. We greatly appreciate your support and are thrilled to hear that you had a positive experience with our service.
We would also like to express our gratitude for your kind words, "Excellent service and delivery speed. Would use again." Customer satisfaction is our top priority, and knowing that we were able to meet your expectations brings us joy.
Once again, thank you for your valuable feedback. We look forward to serving you again in the future.
“Ordered a white iPhone 12 which at the time of ordering was apparently in stock but a day later I was offered a ‘Midnight’ one. Apple don’t do an iPhone 12 in Midnight so i assumed it would be black which it was when it arrived. It is supposed to be in ‘pristine’ condition, I would say it was ‘good’ , it did have a few scratches around the camera bezels, other than that it is fine. It did arrive very quickly and overall I’m pleased with purchase.”
Dear reviewer,Thank you for taking the time to leave us a 4-star rating for Smart Cellular. We appreciate your feedback and are glad to hear that you were overall pleased with your purchase. We apologize for any confusion regarding the availability of the white iPhone 12 and the offer of a "Midnight" one, which turned out to be black. We understand your expectation for a pristine condition, and we apologize for the presence of a few scratches around the camera bezels. Nevertheless, we are glad that the item arrived quickly and that you are satisfied with your purchase. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your business and hope to serve you again in the future.
Thank you for your 4-star rating of Smart Cellular! We truly appreciate your feedback. We're delighted to hear that you found our phone in good condition and that our service was pretty good too. Your satisfaction is our top priority and we're always striving to provide the best experience for our customers. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you once again for choosing Smart Cellular!
“Appalling customer service. Ordered a brand new phone on the 16th of July and each week I am informed it will be with me at the end of the week. Each week I have to chase for an update to which I am responded to with a generic email informing me there is a “slight” delay. Clearly the customer service agent has not read the long trail of emails and is copying and pasting her shoddy response.
I have on numerous occasions asked for an exact delivery date so I do not need to keep chasing.
Surprised that this company has had good reviews. Shocking.
3-5 working day delivery and still waiting 1 month later.”
Dear Jodie,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We really appreciate customers like you who let us know about their experiences, as it helps us improve our services.
We would like to sincerely apologize for the inconvenience and frustration caused by the delays in delivering your brand new phone. We understand how important it is to receive your order in a timely manner, and we regret that we have not met your expectations in this regard.
We are truly sorry for the generic email responses you have received and the lack of personalized attention. We acknowledge that our customer service agent should have thoroughly read your emails and provided you with a more detailed and accurate update.
We want to assure you that we value your time and your patience, and we are committed to resolving this issue promptly. In order to provide you with a more accurate delivery date, could you please let us know your order details and any specific preferences you may have?
Once again, we sincerely apologize for any inconvenience caused, and we would like to thank you for bringing this matter to our attention. We are determined to make things right and provide you with a more positive experience.
Please let us know how we can improve and make this right for you.
Thank you,
Smart Cellular Customer Support Team
“I've bought 2 phone from Smartcellular. Both are Samsungs and both appear to be very good condition as specified on the website. The prices represented great value for money and both were delivered in a very timely manner.
The first came in a Samsung box, we've had it for 9months and very pleased with it. The second came in a brown generic box, the sim card metal pin was missing but we were able to use the earlier one. I would use Smartcellular again.”
Dear KM,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback.
We are delighted to hear that you have had a positive experience with us and that both of the Samsung phones you purchased from our website were in great condition, just as specified. It brings us joy knowing that our prices offered you great value for money and that our delivery service was efficient.
We apologize for any inconvenience caused by the missing sim card metal pin in the second package. We always strive to provide the best possible service and will take your feedback into consideration to further improve our process.
Once again, we are grateful for your support and look forward to serving you again in the future. If you have any further questions or need assistance, please do not hesitate to reach out to us.
Best regards,
Smart Cellular Customer Support
Dear Paul,Thank you so much for your amazing 5-star rating of Smart Cellular! We sincerely appreciate your support and kind words. We are absolutely thrilled to hear that you purchased the Samsung 24 Ultra and found it to be a great phone at a great price. Your satisfaction means the world to us.
Once again, thank you for taking the time to share your positive experience with us. We are here to assist you with anything you may need, so please don't hesitate to reach out if you have any further questions or require any assistance.
“Very easy to navigate site to look at all options and really competitively priced. I bought an i-phone 11 which was £30 cheaper than anywhere else I could find. Great service, delivered in 24 hours.”
Dear Tony,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience with us.
We're delighted to know that you found our website easy to navigate and that you were able to explore all the options effortlessly. Our goal is to provide a seamless and user-friendly experience for our customers, and your kind words truly affirm our efforts.
Moreover, we're thrilled that you found our prices to be highly competitive! Saving £30 on your purchase of the i-phone 11 must have been a great deal, and we're glad we could offer you such a value.
Lastly, we're proud to have delivered your order within 24 hours. We understand the importance of timely service, and we're delighted that we could meet your expectations in this regard.
Once again, thank you for choosing Smart Cellular. We truly value your support and hope to assist you with any future needs you may have.
Dear Tony,Thank you so much for your outstanding 5-star rating of Smart Cellular! We are thrilled to hear that you had a fantastic experience with us.
We appreciate your kind words regarding your recent order of an iPhone 11. It's wonderful to know that it arrived promptly the following day. We take pride in offering competitive prices and high-quality service, so it's delightful to hear that you found our pricing and service to be great.
Once again, thank you for choosing Smart Cellular. We truly value your support and are grateful for your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
“I was disappointed with the condition of the phone I had purchased. It was returned and a replacement in far better condition was sent to me. The only reason it’s not 5 stars is I found it hard to find a returns address.”
Dear Joan,Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular. We truly appreciate your support.
We are sorry to hear about the disappointment you experienced with the initial condition of the phone you purchased. However, we are thrilled to know that we were able to quickly resolve the issue for you by providing a replacement in much better condition.
We understand that finding a returns address can sometimes be challenging, and we apologize for any inconvenience caused. We will take note of your feedback and strive to improve our return process to make it easier for our valued customers like you.
Please don't hesitate to reach out if you have any further questions or concerns. We are always here to assist you.
Thank you once again for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“They offered a good range of phone types I was looking for and a competitive price. The phone was delivered promptly and well-packaged. Very positive experience”
Thank you, Allen, for your kind 4-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled that you had a positive experience with us. We are glad that our wide selection of phone types and competitive pricing met your needs. It's also great to hear that your phone was delivered promptly and in excellent packaging. We value your support and look forward to serving you again in the future.
“Refurbished iPhone 12 was extremely well priced at £240 for a pristine unit. Great communication With item delivered within 2 days. Very happy to recommend Smart Cellular.”
Dear Tim,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and recommendation.
We are thrilled to hear that you found our refurbished iPhone 12 to be extremely well priced at £240 for a pristine unit. It's always our goal to provide our customers with great value and high-quality products.
We are also pleased to know that our communication met your expectations and that your item was delivered within 2 days. We strive to offer fast and efficient service to ensure our customers' satisfaction.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive experience. Should you need any assistance in the future, please don't hesitate to reach out to us.
Dear [IR],Thank you so much for your 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are delighted to know that your phone arrived two days early and that the price was perfect for you. It brings us joy to have met your expectations and we are grateful for your kind words.
Rest assured, we'll continue to strive and provide you with top-notch service in the future. We look forward to serving you again and being your go-to destination for all your cellular needs.
Thank you once again for choosing Smart Cellular!
