“it is a brilliant phone, it said condition good but the condition was excellent,
i was kept up to date through email on when my phone would be arriving.
the phone was very competively priced compared to other companies
it was delivered promptly well packaged and came with a returns bag should i have wished to use it ( which i didn't) and also had an 18mth guarantee.”
Dear HILARY, Thank you so much for your glowing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.
We are delighted that you found the phone to be in excellent condition, even better than expected. Our team takes great care to accurately describe the condition of our devices, and we are glad that we met and exceeded your expectations.
We understand the importance of keeping our customers informed, so it's wonderful to hear that you appreciated our email updates regarding the arrival of your phone. We believe in transparency and want to ensure that you have all the necessary information throughout the entire process.
Competitive pricing is one of our priorities, and we are pleased that you found our prices to be better compared to other companies. We strive to offer the best value for our customers without compromising on quality.
We take pride in our quick and efficient delivery service. It's fantastic to know that your phone arrived promptly and was well-packaged. Additionally, providing a returns bag and offering an 18-month guarantee is part of our commitment to customer satisfaction. We want to ensure that you have peace of mind and options should you need them.
Once again, we appreciate your feedback and thank you for choosing Smart Cellular. If there's anything else we can assist you with in the future, please don't hesitate to reach out to
Dear Dan,Thank you so much for giving Smart Cellular a fantastic 5-star rating! We greatly appreciate your kind words and feedback. We are thrilled to hear that you found our prices reasonable, enjoyed having the option to negotiate a price, and experienced excellent communication after your purchase.
Our team strives to provide top-notch customer service and deliver unbeatable value to our valued customers like you. Your support and satisfaction mean the world to us.
Please don't hesitate to reach out if there is anything else we can assist you with. We look forward to serving you again soon!
Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you found our phone to be great and in excellent condition. We are also delighted to know that you have chosen Smart Cellular three times in the past and have had very good experiences with our service.
Your satisfaction is our top priority, and we are always committed to delivering the best products and services to our valued customers. We look forward to serving you for many more years to come!
Thank you again for your kind words and for choosing Smart Cellular.
Thank you so much for giving Smart Cellular a 5-star rating, Mel! We truly appreciate your kind words and recommendation. Fast delivery and great communication are at the core of our services, and we're thrilled to hear that you had a positive experience with us. If there's anything else we can assist you with in the future, please don't hesitate to let us know.
“I paid for my order on the 26th of January I still have not received it.
Communication is horrendous. The contact number on the website is not manned or ever answered. The warehouse number is not valid. I have emailed payments on numerous occasions it is an automated reply.
I have left my number but got no response.”
Dear Sharon,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Smart Cellular. We sincerely appreciate your valuable input.
We are truly sorry to hear about the issues you encountered, especially the delay in receiving your order and the poor communication. This is not the level of service we strive to provide our customers, and we deeply apologize for any inconvenience caused.
To assist us in rectifying this situation, we would like to know how we can make things better for you. We want to ensure that your concerns are addressed promptly and that we can regain your trust in our company. Please let us know any specific actions you would like us to take to resolve this matter.
Once again, we are grateful for your feedback, and we look forward to serving you better in the future.
Thank you for taking the time to rate Smart Cellular with 4 stars! We appreciate your positive feedback and are thrilled to hear that you had a great experience with our customer service and found our prices to be excellent for the quality of the phone.
We are also glad that our delivery was prompt, ensuring that you were up and running in no time. At Smart Cellular, we strive to provide the best products and services to our valued customers, and your satisfaction means a lot to us.
Thank you once again for your kind words and for choosing Smart Cellular. We look forward to serving you in the future.
Thank you so much, Timothy, for giving us a fantastic 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with Smart Cellular. We take pride in our commitment to provide great communication, competitive prices, top-notch phones, and a wide range of options to choose from. Our fast delivery service ensures that you receive your order promptly. We are delighted to know that you found our service excellent!
Your satisfaction is paramount to us, and we are grateful for your support. If you ever need any assistance or have any further inquiries, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular and for taking the time to share your feedback. We hope to serve you again in the future!
Thank you so much for your amazing 5-star rating of Smart Cellular! We are thrilled to hear that you had a great experience with us and that the phone you purchased was in pristine condition and perfect for your needs.
Our team at Smart Cellular takes great pride in delivering top-notch products and providing excellent customer service, so your positive feedback truly means a lot to us. We appreciate your recommendation and look forward to serving you again in the future.
Thank you once again for choosing Smart Cellular!
“Purchased an IPhone11 in good condition, it arrived promptly and exactly as described, I would have no problem using Smart Cellular again, well pleased”
Dear valued customer,Thank you so much for your fantastic 5-star rating and for taking the time to share your positive experience with Smart Cellular. We are truly delighted to hear that you purchased an iPhone 11 in good condition, and it arrived promptly and exactly as described.
We greatly appreciate your feedback and kind words. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It warms our hearts to know that you would have no problem using Smart Cellular again.
Once again, thank you for choosing Smart Cellular. We truly value your business and look forward to serving you in the future. Should you ever need any assistance or have any questions, please do not hesitate to reach out to us.
Wishing you a wonderful day!
Best regards,
The Smart Cellular Team
“Had a phone a samsung when it came it had scratches which was supposed to be excellent, I sent it back but still had no refund, they don't answer emails and phone just a machine, I'm now taking it up with my visa card and also reported it to trade standards, look at true reviews on trust pilot, don't trust this company.”
Dear M,Thank you for taking the time to provide feedback about your experience with Smart Cellular. We truly appreciate customers like you who bring such matters to our attention.
We sincerely apologize for the inconveniences you faced, particularly concerning the scratches on the Samsung phone you received. We understand how frustrating it can be to receive a product that does not meet your expectations. Furthermore, we apologize for the lack of communication and delay in processing your refund. This is certainly not the level of service we strive to provide.
We value your feedback and will take immediate action to resolve these issues. As you have mentioned involving your Visa card and reporting the matter to trade standards, we want to assure you that we will cooperate fully to resolve any financial concerns you may have.
To further investigate and prevent such incidents, we kindly request that you provide us with more details about your purchase. Could you please share your order number, contact information, and any available references? This will greatly assist us in addressing your concerns promptly.
At Smart Cellular, our goal is to ensure complete customer satisfaction. We are committed to learning from our mistakes and improving our services. Your input is invaluable to us in making the necessary changes to prevent similar occurrences in the future.
Dear Therese,Thank you so much for giving Smart Cellular a 5-star rating! We're thrilled to hear that you purchased an iPhone 13 for your daughter at Christmas and that it met your expectations in terms of both price and quality. We're glad to know that she was over the moon with her new device! Your recommendation means a lot to us, and we truly appreciate it.
If you have any further questions or need assistance with anything, please don't hesitate to reach out. We're here to help!
Thank you once again for choosing Smart Cellular, and we hope to serve you again in the future.
Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly value the opinions of our customers and appreciate your honesty.
It's fantastic to hear that you had a positive experience with our customer service team. We pride ourselves on providing exceptional service and ensuring our customers' needs are met. Your kind words serve as a great motivation for our team.
Moreover, we are thrilled that you found our plans and pricing options to be competitive. We always strive to offer the best value for our customers, ensuring you get the most out of your mobile service.
In case you have any further questions or need assistance, please feel free to reach out. Our dedicated team is here to help and we're just a phone call away. Your satisfaction is our top priority, and we'd love to ensure you have the best experience with Smart Cellular.
Once again, thank you for choosing Smart Cellular. We appreciate your support and look forward to serving you in the future.
Wishing you a wonderful day!
Best regards,
Smart Cellular Customer Support Team
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support. We apologize for any inconvenience you may have experienced while trying to contact us regarding the delivery timeframe. We are constantly working on improving our customer service and ensuring that our customers can easily reach us. Your feedback is invaluable, and rest assured, we will take your comment into consideration to better serve you and others in the future.
Thank you again for choosing Smart Cellular. We're thrilled to have you as a satisfied customer, and we look forward to serving you even better in your future orders!
Dear Kris,Thank you so much for awarding Smart Cellular with a stunning 5-star rating! We really appreciate your positive feedback and we're thrilled to know that you had a great experience with us.
We are delighted to hear that the phone you received came undamaged, ensuring a smooth and hassle-free experience for you. Moreover, we're glad that you found our pricing to be great. Providing excellent value for our customers is always our top priority!
Once again, thank you for choosing Smart Cellular. We truly value your support and we hope to serve you again in the future.
“Wasn’t delivered within 3 working days as stated in advert so I rang to enquire if they’d been dispatched which they hadn’t been. The lady I spoke to said delivery will be within 5 days which I replied wasn’t good enough as I needed it for a birthday present the next day. The website still states 2-3 day delivery times so I feel I was being fobbed off.
The lady then said the phone I purchased online wasn’t available anymore but had other colours available. She then said she would check and call back to which I replied I’d need an answer within the hour to allow me to purchase elsewhere for next day delivery - she agreed to do so but I didn’t get an answer until 2.5 hours later which again is unacceptable.
I was offered a better condition phone but in a different colour to what I purchased - I agreed as I needed it next day and I was upgraded to next day delivery. The phone I received was as described but had to go through an ordeal to get it”
Thank you so much for taking the time to give us a 4-star rating for Smart Cellular. We really appreciate your feedback and your support.
We are truly sorry to hear about your experience with the delivery and the inconvenience it caused you. We understand that the delay in delivery and the lack of communication must have been frustrating. Rest assured, we take your comments seriously and we will address these issues with our team to ensure that this does not happen again in the future.
We are glad that our representative was able to offer you an alternative solution by providing a better condition phone in a different color and upgrading the delivery to next day. We know it was not the exact phone you initially purchased, but we are pleased that it met your requirements and was as described.
We apologize for the ordeal you had to go through to receive your phone, and we truly appreciate your patience in this matter. Your feedback helps us to improve our services, and we will be using your comments to make the necessary changes to enhance our customer experience.
Thank you once again for choosing Smart Cellular, and we look forward to serving you better in the future.
Dear Yaw,Thank you so much for your 4-star rating of Smart Cellular! We genuinely appreciate your feedback and support.
We are thrilled to hear that you have had a positive experience with us. Your kind words about the prompt delivery and better-than-expected condition of the phones you purchased mean a lot to us. We take great pride in delivering high-quality products to our customers.
We are also grateful for your recommendation. It's fantastic to know that you have found our services trustworthy and worthy of spreading the word. We will continue to work hard to meet and exceed your expectations.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future.
Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your kind words and the time you took to share your positive feedback with us.
We are thrilled to know that you find the phone to be great in both appearance and performance. It's truly rewarding to hear that our efforts to deliver a remarkable user experience have resonated with you.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you with top-notch products and services in the future.
Best regards,
“Worst company ever!!! Don't use debit card pay with credit card if you are going to risk it.
Ordered phones 10 days letter heard nothing. Couldn't get through on phone. Took 2 days for web chat response from a real person. When asked for update they wouldn't give a response as to when we would receive phones. Finally after 30 days with no phones we got fed up and asked for refund. Guess what 11 business working no refund. Chased again no response. Had to make claim through credit card as we never received phones nor a refund. WORST COMPANY EVER....”
Dear NicoleK,Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We genuinely appreciate your honesty and willingness to share your thoughts.
We sincerely apologize for the inconvenience and frustration you encountered during your interaction with our company. We understand how crucial it is to receive timely updates and efficient customer service, and we regret that we fell short in delivering these to you. It is certainly not the level of service we strive to provide.
We have taken note of the issues you raised, such as the delayed delivery, difficulty in reaching our customer service, and the lack of response regarding the status of your order and refund. We are deeply sorry for any inconvenience caused throughout this process.
In order to rectify the situation and prevent similar incidents from occurring in the future, we would greatly appreciate any additional insights or suggestions you may have on how we can improve our services. Your feedback is extremely valuable to us, and we want to ensure that we address all the areas that need improvement.
Once again, we truly appreciate your feedback and apologize for the negative experience you had. We will do our best to learn from this and make the necessary changes to enhance our customer service going forward.
Thank you for bringing this to our attention.
Best regards,
Customer Service Team
Smart Cellular
“The iPhone purchased was in fair condition not immaculate/pristine as described on the website. Had to pay to have it returned. Customer services tone is not helpful.”
Dear reviewer,Thank you for taking the time to provide your feedback about your experience with Smart Cellular. We genuinely appreciate customers like you who share their thoughts, as it helps us improve our services and meet our customers' expectations.
We sincerely apologize for the inconvenience you faced in regards to the condition of the iPhone you purchased. It is our utmost priority to accurately describe the products on our website, and we regret that it was not in the pristine condition as advertised. We understand that this would have been disappointing for you.
We also apologize for the inconvenience caused in having to pay for the return. We strive to provide a hassle-free shopping experience for all our customers, and we understand that the return cost should not have been your responsibility.
Furthermore, we apologize if you found our customer service tone to be unhelpful. We aim to provide excellent customer service and support, and we regret if we fell short in your case. Your feedback has been noted, and we will take immediate steps to address this issue within our team.
We would greatly appreciate it if you could provide us with more information on how we can make things better for you. Your opinion is invaluable to us, and we would like to ensure that you are totally satisfied with our services. Please
“Purchased 2 separate phones, first phone was excellent as described, second phone arrived with scratches on screen not excellent as described, sent a total of 3 emails with no response to any email sent”
Dear Shaun,Thank you so much for taking the time to share your feedback about Smart Cellular. We truly appreciate your kind words and are thrilled to hear that you are happy with our service.
It's fantastic to hear that our team has been able to provide you with the assistance you needed. We strive to ensure that all our customers have a positive experience, and it's wonderful to know that we are succeeding in making you happy.
If there is anything else we can do to assist you or if you have any further inquiries, please don't hesitate to reach out to us. Our dedicated team is always here to help.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future.
