Dear IM,
Thank you for your wonderful 5-star review! We're delighted to hear that your iPad Pro 11” arrived quickly and in pristine condition.
Ensuring our customers receive their products promptly and in perfect shape is always our aim, and your positive feedback inspires us to maintain our high standards. If you have any questions or need further assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're glad to hear that we were able to resolve any confusion with your order and that you felt satisfied with the outcome.
Your feedback is incredibly important to us, as our goal is to provide clear communication and excellent service to all our customers. If you have any more questions or need further assistance, please don’t hesitate to reach out anytime!
Best regards,
The Smart Cellular Team
“A good range of phones available and nicely displayed online. Price better than the competitors I researched. Fast, secure delivery. Very happy with my purchase.”
Dear Will,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our range of phones appealing and that our prices were competitive compared to other options.
We're also glad to know that your delivery was fast and secure, as we strive to provide our customers with the best possible experience. If you ever have any questions or need further assistance, don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your excellent 5-star review! We're thrilled to hear that you experienced great service with us.
Your satisfaction is what drives us to continue delivering outstanding customer experiences. If you need any assistance in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Ana,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a great experience with our fast delivery and communication.
Your kind words motivate us to continue providing top-notch service and we truly appreciate your recommendation. If you ever need assistance or have questions in the future, please feel free to reach out.
Best regards,
The Smart Cellular Team
Dear Susan,
Thank you for your fantastic 5-star review! We’re so pleased to hear that you found our pricing great and appreciated the informative emails throughout your order and delivery process.
Your satisfaction is incredibly important to us, and your feedback motivates us to continue providing excellent service. If you ever have questions or need assistance in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Susan,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our prices great and appreciated the helpful emails throughout your order process.
Fast delivery is what we strive for, and your kind words encourage us to keep delivering top-notch service. If you have any questions or need assistance in the future, please feel free to reach out anytime!
Best regards,
The Smart Cellular Team
“Needing to upgrade but sticking to a budget, found Smart Cellular, easy to navigate around their website and settled on two iPhone 13's graded as excellent.
Both phones arrived in good time and well packaged, opened and both my daughter and I were really pleased with our purchase, a missing charging cable was flagged with their customer service team and resolved quickly.
An all round good online shopping experience ✅”
Dear B.Craig,
Thank you so much for your stellar 5-star review! We're delighted to hear that you found our website easy to navigate and that both you and your daughter are pleased with your iPhone 13s.
We always strive to package our products carefully and ensure timely delivery, so it's great to know that your experience reflected that. We're also glad to hear our customer service team promptly addressed the missing charging cable.
Your kind words and feedback motivate us to keep delivering the best shopping experiences possible. Should you have any questions or need further assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“DO NOT USE THIS COMPANY. If you do research before using this company you will find lots of people with the same experience as I have. I sent my mobile in and they received it on the 10th October, my iPhone was near perfect and was quoted a good amount on their website. I sent my phone in, I didn’t hear anything from them, so I had to email them and eventually they replied with a substantial lower offer which I did not accept. I asked for my phone back, so their reply was the same offer, again I asked for my phone back. They replied with the same offer. I have asked numerous times for my phone back and they are totally ignoring my request. They are not replying to my emails, I have now sent them a letter informing of legal action, which they haven’t responded to. This is a nightmare of a company, I have not ever had such a bad experience. It wasn’t until I started having problems that I found out a lot were also having similar issues. Save yourself the hassle. Total scammers”
“Ordered phone £105. Nearly 2 months ago. No phone and no refund. Automated response system. This is a scam company. Have been reported. Please avoid at all costs.”
“Avoid - won’t answer your calls. And will not return your phone. Offered me a ridiculous offer. Only send your phone as a last resort if you want to give it away for FREE.”
“Had my phone over a week and still no quote received. I’ve called, I’ve emailed, I’ve left messages and still no one had bothered to call me back. When I have spoken to someone every time they just say they are calling soon and every time I’ve been let down. Avoid this company at all costs.”
“Awful from start to finish. Brand new phone- offered £165 less than quoted; 2.5 weeks and 50 plus emails later- still no money. They don’t pay via PayPal as advertised; don’t pay the quoted amount and it costs you postage there and back if you don’t accept the offer too. They don’t answer phone calls; emails can take 2 days to reply and they’re rude on chat. Avoid this company. They’re rip off merchants”
“Awful service. Do not sell your phone with them. They lowered their original offer for my BRAND NEW AND SEALED iPhone stating ‘insurance is high’ if they just offered the correct amount in the first place they wouldn’t have such bad reviews. They hike their offers up so that people send their devices and then make you jump through hoops to get paid. Use another phone recycling business and avoid this one at all costs!!”
Dear Carolyn,
Thank you for your outstanding 5-star review! We’re thrilled to hear that Neil provided you with brilliant service while assisting with your refund.
Your kind words truly reflect our dedication to professional and quick customer support. If you need any further assistance or have more questions in the future, feel free to reach out!
Best regards,
The Smart Cellular Team
“Hello,
I would like to make you aware that smart cellular have been offering free gifts to there customers as incentives to leave 5 star review.
I was offered a free pair of ear pods to leave a review which I did.
They then informed me that I would not receive as it was not a five star review.
This is very misleading for customers who use reviews as a impartial means to use a company and a extremely unfair way of receiving fraudulent positive reviews.
Please let me know the out come.”
“I was expecting them to ultimately offer less than initially quoted - this is just how these businesses work once you have sent in your device. But dropping it by two thirds, when the handset is in very good conditions? It's a very dishonest practice and I will not be recommending them to others.
Go elsewhere, there are many others”
“I ordered an iPhone 12 in pristine condition and it certainly was without a mark on it. Data transfer from my iPad was straight forward and as far as I can tell it is working fine. A lot cheaper buying a "refurbished" model and much better than paying for monthly purchase. The delivery time was longer than expected but I was kept informed by email. I would purchase via Smart Cellular again.”
Dear John,
Thank you for your amazing 5-star review! We’re thrilled to hear that your iPhone 12 arrived in pristine condition and that the data transfer went smoothly.
It's fantastic to know you found our refurbished option both economical and satisfying. We always aim to offer our customers the best value without compromising on quality. Your understanding regarding the delivery time is greatly appreciated, and we're glad we could keep you informed.
We’d love to serve you again in the future! If you have any questions or need assistance, please feel free to get in touch.
Best regards,
The Smart Cellular Team
“A Complete Scam
Scam, scam, and scam! I ordered an iPhone 15 Pro Max 256 GB in pristine condition for £796 from Smart Cellular. They deducted the funds from my account immediately, but I never received the phone. For over a week, I have been continuously chasing them for updates, only to face unprofessional staff behavior and zero customer support. Despite repeated follow-ups, I still have not received either the phone or my refund. Order number: 000094729. Avoid this company at all costs!”
