Dear Valued Customer,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you're enjoying your new phone and that you were satisfied with our service.
Your positive feedback truly inspires us to keep delivering quality products and support. If you ever need anything in the future, don't hesitate to reach out!
Best regards,
The Smart Cellular Team
“Absolutely awful customer service! The phone did not arrive for 3 weeks. I chased after 2 and was told there was a delay and they would do what they could but it still took another 8 days. Then when it finally arrived it did not come with the advertised free USB and Sim pin or the original apple cable that I paid extra for. Apparently they do not have to send the USB or pin as they are free and subject to availability (they have not been available for a month), they told me trading standard are aware and as its free its fine. When you call it just rings out continually, took me about 10-15 attempts both times to get through. Emails are not responded to. And when I finally spoke to the girl today she was very unhelpful and suggested I return my phone (when all I want is the charger that I paid for). In order to ensure my review is balanced what I will say is that the phone was in great/perfect condition.”
“The phone is great; overall I am happy. It took an extra couple of days to arrive than what I was told which made me think I might have been scammed but this was not the case.”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We're glad to hear that you're happy with the phone overall. We apologize for the delay in delivery and understand how that might have caused some concerns.
Your feedback is invaluable to us as we work to improve our services. If you need any assistance or have further questions, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Have purchased from Smart Cellular on 2 occasions now-and would purchase again. Item as described, arrived quickly and for a good price. Zero complaints.”
Dear D,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you've had such a positive experience with us on multiple occasions. It's fantastic that your item arrived quickly and was as described!
We appreciate your continued support and look forward to serving you again in the future. If you have any questions or need further assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Bought my second phone from Smart Cellular and again a first class service. It was in absolutely perfect condition, no scratches or marks, works perfectly and delivered promptly.
All this at a very competitive price.”
Dear Martin,
Thank you for your fantastic 5-star review! We're thrilled to hear that you've had such a positive experience with your second phone purchase. It's great to know that it arrived in perfect condition and met your expectations!
We truly appreciate your kind words about our service and competitive pricing. Your satisfaction is our top priority, and we're here for you whenever you need us.
Looking forward to assisting you again in the future!
Best regards,
The Smart Cellular Team
Dear Ray,
Thank you so much for your wonderful 5-star review! We're delighted to hear that your iPhone arrived in great condition and just in time for Christmas. It’s always our goal to offer the best prices and quality products, so your feedback truly brightens our day!
If you have any questions or need further assistance, please don’t hesitate to reach out. Enjoy your new phone!
Best regards,
The Smart Cellular Team
“Great service when buying a reconditioned phone. was in
prestine condition as described. arrived in a timely, secure way.
highly recommend smart cellular”
Dear Bev,
Thank you for your wonderful 5-star review! We’re so glad to hear that you had a great experience buying a reconditioned phone from us and that it arrived in pristine condition as promised.
Your recommendation means the world to us, and we look forward to serving you again in the future. If you have any questions or need assistance, feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that your phone arrived in great condition and just in time for Christmas. It means a lot to us to make your holiday season a bit brighter!
If you have any questions or need assistance in the future, feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that you’re enjoying your new phone and that it arrived in such great condition. Your satisfaction is our top priority, and it’s fantastic to know that our service met your expectations.
If you have any questions or need assistance in the future, please feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
“Phone is perfect - was expecting delivery next working day so ordered when I would be at home the following day. However it took nearly 3 weeks. Would not have been an issue if advised.”
Dear James,
Thank you for your 4-star review! We're delighted to hear that you love your new phone. We sincerely apologize for the unexpected delay in delivery; we understand how important timely service is. Your feedback is crucial in helping us enhance our communication about shipping times.
If there's anything else we can assist you with or if you have further questions, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that your phone arrived exactly as described and at a great price. It's fantastic that we could keep you informed with regular delivery updates.
Your satisfaction is our priority, and we truly appreciate your feedback. If you have any questions or need further assistance, feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Salim,
Thank you for your wonderful 5-star review! We're delighted to hear that you found your iPhone in great condition. We always strive to provide our customers with the best possible service, and we're glad that the upgrade met your needs when the original color wasn't available.
Your satisfaction means the world to us, and we're here to assist you whenever you need. We appreciate your support and hope to serve you again soon!
Best regards,
The Smart Cellular Team
Dear Adnan,
Thank you for taking the time to share your feedback with us! We're glad we could offer a solution regarding your order. We strive to ensure our customers are satisfied, even when things don’t go as planned.
If there's anything else we can do for you or if you have any further questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
“Do not use this company
Took money, sent phone out nearly 3 weeks later that was wrong model. Tried telling me it was correct model then back pedalled and said I could have the money difference back and keep phone. Finally accepted phone back to now ignore all emails, won't answer the phone and I am the cost of the phone down and nothing to show for it.”
“Ordered a pristine iPhone 12 in purple and when it arrived, it was impressive, looked brand new. Very happy with the condition of the phone but the delivery was not as stated. This is something you really need to focus on, I have purchased refurbished phones for years through a couple of companies and if it wasn’t for the delayed despatch you could have been my number 1.”
Dear Ian,
Thank you for your valuable 4-star review! We're delighted to hear that you're impressed with the condition of your iPhone 12—it’s always our goal to provide high-quality products.
We sincerely apologize for the delay in delivery, and we appreciate your feedback on this matter. It helps us to prioritize improvements in our processing times.
If there's anything else we can do for you or if you have further questions, please don’t hesitate to reach out. We hope to have the opportunity to serve you better in the future!
Best regards,
The Smart Cellular Team
“I order a refurbished phoned for my son not really knowing what I was doing. After ordering I read the review which at that time was not great however I am very pleased with the service I received. The phone came in time stated 3 days and before Christmas just like they promised phone in excellent condition and was the best price by far would totally recommend”
Dear Mrs.,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were pleased with the service and that the phone arrived in excellent condition, just in time for Christmas. It's our goal to provide the best quality at the most competitive prices, and we're thrilled to have met your expectations.
Your recommendation means the world to us! Should you need any assistance in the future, please don't hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Dave,
Thank you so much for your glowing 5-star review! We're delighted to hear that you're satisfied with the product being exactly as described. It's wonderful to know that your experience with our customer service was handled efficiently as well.
Your feedback means a lot to us and we're here to support you anytime you need assistance. Looking forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“iPhone 12 bought for my son for Christmas. Handset in brilliant condition, plenty of battery life and generally very pleased with Smart Cellular. Thank you and happy New year!!!”
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We're delighted to hear that the iPhone 12 is in brilliant condition and that you are pleased with your experience at Smart Cellular. We take pride in providing quality products and excellent service.
Wishing you and your son a fantastic New Year! If you need anything else, feel free to reach out anytime.
Best regards,
The Smart Cellular Team
“I ordered my daughters phone on the 25th of November next day delivery and didn't get the phone until the 18th of December 10 days after her birthday she was extremely upset and the customer did not work, emails where unanswered, eventually I got another number and spoke to a very nice girl (frankie) who told me the phone was coming the following week it took 2 more weeks to arrive”
Dear Alan,
Thank you for your wonderful 5-star review! We're so glad to hear that you're enjoying your like-new phone. It’s always our goal to provide high-quality products that meet our customers' expectations.
If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
