Dear Craig,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had a great experience with our service and that your iPhone 13 is just like new.
Your recommendation means the world to us, and we’re committed to maintaining the high standards that have earned your trust. If you ever have any questions or need assistance in the future, we're here to help!
Best regards,
The Smart Cellular Team
“They had my phone over a month for me then to get paid less than originally quoted for a brand new iPhone 16 pro max. A lovely ladie from the company did contact me named Katie helped me with getting the most from the company and got me paid straight away not long after our phonecall she was lovely, as for the company themselves the time I had to wait was absolutely shocking and because they had it so long I let the device go for less because I was getting Torchered with emails with stupid bids from them. Over all I have been paid now but I don’t think I would sell again just from the experience I had with the wait and being quoted and paid less then originally was quoted. But thanks to the lovely Katie for all your help in assisting me and getting me paid once we spoke on the phone thank you.”
“I have checked many sites to buy a phone before finding smart cellular site. I was pleased with the phone i bought. Affordable prices for many good phones on this site.
I will continue to patronise the site yo buy my phones in the future.
Fast delivery for free. I was indeed happy with the service”
Dear Reviewer,
Thank you for your outstanding 5-star review! We're thrilled to hear that you found our site to be the right choice for purchasing your phone and that you're pleased with your order.
We take pride in offering affordable prices and a variety of quality phones, and it's great to know that our fast, free delivery met your expectations. We appreciate your support and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“I am very pleased with the quality of the iPhone that I purchased, I couldn’t fault that as it’s in perfect condition. I needed to return the iPhone due to a fault and the only thing that I was disappointed with is the speed of the communication as it took me several attempts to contact them to arrange the return of the faulty iPhone and the lack of communication once the phone was returned. The replacement iPhone that I received is also in perfect condition which I am pleased with.”
“No complaint about my purchase but after giving a 5 star review in May and sending screenshots of my review to claim my free ear pods I have been emailing about not receiving them with responses and reasons for the delays finally 2 weeks agoThey said that they were delivered I replied saying that they had not been received and 2 days later I got another email suggesting that I give a 5 star review to claim free ear pods I do not think I will bother too much bother”
Dear Alex,
Thank you for your glowing 5-star review! We're thrilled to hear that you enjoyed the fast delivery and found the product exactly as described.
Your recommendation means a lot to us and reinforces our commitment to excellent service. If you ever need assistance or have any questions, feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you so much for your exceptional 5-star review! We’re thrilled to hear that you had a smooth checkout experience and that your delivery was swift.
Your kind words about our customer service truly motivate us to continue providing top-notch support and seamless transactions. If you ever need assistance or have questions in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Terrible company.
No communication until wanted to cancel offered a set of EarPods as compensation but never sent them. Phone took well over a week to come and wasn’t in the greatest of condition. Be very cautious as they advertise an address on the web site but when you receive your order it comes from a very different location. Also don’t waste your time calling as you won’t even get a reply.
One of the worst companies I have ever dealt with.”
Dear Nicola,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’re pleased with your purchase and found our service to be great.
It’s always our goal to provide honest descriptions and exceptional service, and your feedback reassures us that we’re on the right track.
If you ever have any questions or need support in the future, please feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“I can’t deny being nervous about buying a refurbished phone, but I needn’t be. My iPhone 12 Pro (pristine) came within the delivery window and looked perfect.
Really happy with it, thank you 👍”
Dear Deb,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your experience with purchasing a refurbished iPhone 12 Pro went so smoothly and exceeded your expectations.
Your satisfaction is our top priority, and it’s fantastic to know that the phone arrived in pristine condition and within the delivery window. We appreciate you putting your trust in us!
If you ever have any questions or need assistance in the future, please feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you so much for your stellar 5-star review! We’re delighted to hear that your experience with us was marked by good communication and that your phone arrived in perfect condition.
We strive to ensure a seamless process for all our customers, and your feedback reassures us that we’re achieving that goal. If you need any assistance or have questions in the future, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Steve,
Thank you for your thoughtful 4-star review! We’re glad to hear that you’re enjoying the product and appreciate your understanding regarding the delivery timing.
We always aim for prompt deliveries, and we’ll certainly take your feedback into account to improve our services. If you have any questions or need further assistance, feel free to reach out. We’re here for you!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found your phone both cheap and nice.
Your satisfaction is incredibly important to us, and we're glad we could meet your expectations. If you need any assistance or have questions in the future, feel free to reach out!
Best regards,
The Smart Cellular Team
“Offer dropped by two thirds
I was expecting Smart Cellular to ultimately offer less than initially quoted - this is just how these businesses work once you have sent in your device. But dropping it by two thirds, when the handset is in very good conditions? It's a very dishonest practice and I will not be recommending them to others.
I contacted them to complain, and their offer for the phone went down rather than up...”
“They provided tutorials that ranged from basic setup to advanced features, perfect for all skill levels. It felt like they genuinely wanted to help me get the most out of my purchase, no matter my experience level”
“Phones look ok but as they are Christmas presents, not used them yet! Delivery information was good & arrived on time. Customer service is the only let down!”
Dear Customer,
Thank you for your 3-star review! We're glad to hear that the phones look okay and that you appreciated our timely delivery information.
We apologize that our customer service didn’t meet your expectations, as we strive to provide the best support possible. Your feedback is invaluable to us, and we will use it to enhance our service in the future.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
“Ordered a red iPhone XR received a black one, when I emailed they were very apologetic amd j got a partial refund.
Condition of phone was as good as they described.”
Dear Louise,
Thank you for your review! We’re glad to hear that you found our team apologetic and that we were able to provide a partial refund. Your understanding means a lot to us.
We strive to accurately describe the condition of our phones, and we're pleased that the device met your expectations. Should you need any assistance in the future or have any questions, please don’t hesitate to reach out. We're here for you!
Best regards,
The Smart Cellular Team
