“I had a really difficult time with smart cellular but I did receive a good phone so it’s a mixed review.
The phone was ordered and I received an email the next day saying it was being posted and would be here in a few days. No phone arrived, but I was advised via Royal Mail tracking it had been delivered - not to my house - I called customer services and after a few attempts spoke to someone who was lovely, apologised and said it wasnt my phone there had been a glitch on system and my phone would be on its way and with me by end of week. End of week and still no phone, called again and was told that there was a delay on shipping but would be with me by end of next week - end of week still no phone - called up and given the option of cancelling for full refund or waiting for the phone. I chose a full refund, they then said I had to email them asking for full refund - I did that immediately and received no confirmation that they would pay or by when, I chased and received no reply. The phone then arrived 4 weeks late. I kept the phone for one of my other children and the phone itself was exactly as described and is in very good condition hence why the score is higher than a 1, also the staff I spoke were always super polite and tried to be helpful, but the reality is I had to chase all the time, there was no communication from the company and it was quite stressful when it didn’t need to be.”
“Order placement and delivery was all fine. Phone in very good condition, apart from small chip on one side, which is now hidden by the case. Good battery condition and good price.”
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're glad to hear that your order went smoothly and that the phone was in very good condition upon arrival. It's great to know the small chip was easily covered by your case and that you're satisfied with the battery condition and price.
Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
Dear Eddie,
Thank you for your amazing 5-star review! We're thrilled to hear that your product was delivered in good condition and is working well. Your recommendation means a lot to us!
If you ever have questions or need assistance, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Purchasing a new phone was easy as the website allows to search for ‘pristine’. Chose one and received within the week, as described and happy with it. Got much better offer for my old phone off my local trading shop so glad I went with that.”
Dear Valued Customer,
Thank you for your fantastic 4-star review! We're thrilled to hear that you found purchasing your new phone easy and that it arrived as described. It's always great to know our 'pristine' category meets expectations!
We're glad you got a great offer for your old phone too! If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Given that they have failed to provide my refund 13 working days after discussing it and telling me it would take up to 10 working days, and given that they rarely answer emails and don’t answer their phones, I can only assume this is a con outfit that should be avoided at all costs. Either that or they’re incompetent at running a company. AVOID!”
Dear Customer,
We apologize for the frustration you've experienced regarding your refund process. We understand how distressing delays can be, especially when communication feels lacking.
Your concerns are important to us, and we’re committed to ensuring that our customers receive the service they deserve. We are currently reviewing our systems to improve our response time and overall customer support.
Please reach out to our customer service so we can personally assist you with your refund request and address any issues you’ve faced. Thank you for your patience and for giving us the chance to rectify this situation.
Best regards,
The Smart Cellular Team
“ABSOLUTELY SHOCKING COMPANY!! They refuse to talk over the phone and will only settle for emails back and forth until it comes down to payment then they’ll call you. This whole experience has been so long winded, the staff are incompetent and do not care about their customers at all. I sent up one of the newer phones IPhone 13 Pro, I even spent £140 to get the camera and lense fixed GENUINE. They offered me £125 all because it has a couple scratches on the screen. It’s classed as “poor” which is absolutely false! ‘Fast and instant cash’ what a joke, a week later and I’m still waiting for money from my phone. If you want to waste a week of your life chasing a company, go ahead. But otherwise run for the hills!!!”
“This is my second purchase from Smart cellular first one three years ago good service then good service now a reasonable price and delivered within a couple of days so I’d be more than happy to recommend this company. This one I bought for my wife..”
Dear Gary,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you received great service on your second purchase, just as you did three years ago. It's wonderful to know that you found a reasonable price and swift delivery for the phone you bought for your wife.
We truly appreciate your recommendation and your trust in us. If you need any assistance or have questions in the future, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“I have just bought two reconditioned iPhone 13 from smart cellular one for me and one for my wife. My wife is to replace the one that she bought three years ago had absolutely no problems with the One bought three years ago hence why I’ve been ordering a game from them Would have no hesitation in recommending them. I couldn’t find a cheaper price anywhere else and the delivery was Wendy stated a couple of days later a lady from customer services phoned me and asked me if everything was okay. I obviously answer was yes everything’s fine so once again yes I would recommend this company.”
Dear Gary,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you've chosen Smart Cellular for your reconditioned iPhone 13 purchases and that your wife's previous experience was so positive. It's wonderful to know that our pricing and delivery met your expectations, and we take pride in our customer service approach.
Your recommendation means a lot to us, and we're here for any future needs you may have. If you need assistance or have any questions, please feel free to reach out. We look forward to serving you and your wife again soon!
Best regards,
The Smart Cellular Team
Dear Sukhbir,
Thank you for your honest 3-star review! We're glad to hear that your order arrived in excellent condition and was as described. We understand that the delivery time took longer than expected, and we appreciate your patience during this process.
Your feedback is valuable to us, and we're always looking for ways to improve our service. If you have any further comments or need assistance, please don't hesitate to reach out. We hope to have the opportunity to serve you better in the future!
Best regards,
The Smart Cellular Team
Dear Andrew,
Thank you for your fantastic 4-star review! We're thrilled to hear you enjoyed our service and are pleased with your refurbished phone. We appreciate your patience regarding the delivery time and are glad to know it was worth the wait.
Your feedback is invaluable to us, and we always strive to improve our processes. If there’s anything more we can do for you or if you have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Had a excellent experience with smart cellular so easy and straight forward to place an order i ordered excellent condition just below new and came without a mark super fast delivery. Highly recommend 👌”
Dear Carly,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had an excellent experience with Smart Cellular and found the ordering process easy and straightforward. It's wonderful to know that your order arrived in pristine condition and that the delivery was super fast!
Your recommendation means the world to us, and we truly appreciate your positive feedback. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to having the opportunity to serve you again!
Best regards,
The Smart Cellular Team
Dear Henry,
Thank you for your fantastic 5-star review! We’re thrilled to hear that your phone is in great condition and that you received it quickly. Your happiness truly means the world to us!
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 3-star review! We're glad to hear that you had a very good delivery experience and that you're enjoying your new phone. Your feedback is important to us, and we appreciate your honest thoughts.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to help and hope to have the opportunity to serve you better in the future!
Best regards,
The Smart Cellular Team
Dear Diane,
Thank you for your fantastic 5-star review! We’re so pleased to hear you're enjoying your iPhone 11 and that it arrived quickly. It's great to know that you find it easy to use!
Your satisfaction is our utmost priority, and we truly appreciate your positive feedback. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“My daughter wanted a pink colour phone. They called to tell me it was not in stock but they will get it the next day. They did and it arrived in time for her bday. Happy daughter!!”
Dear Yassin,
Thank you for your amazing 5-star review! We're thrilled to hear that we could get the pink phone just in time for your daughter's birthday. It’s wonderful to know that our communication and swift service helped make her day special.
Your satisfaction means a lot to us, and we appreciate your kind words. If you need any assistance in the future or have more requests, feel free to reach out.
Best regards,
The Smart Cellular Team
“Great phone in excellent condition, better than expected, and excellent battery. However, it took over 2 weeks to arrive and communication around this was very poor.”
Dear Alistair,
Thank you for your thoughtful 4-star review! We're glad to hear that you’re enjoying your phone and that it exceeded your expectations in terms of condition and battery life.
We sincerely apologize for the delay in delivery and the lack of communication during that time. Your feedback is invaluable, and we will work on enhancing our communication to ensure a smoother experience in the future.
If you need any further assistance, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
