“Absolutely appalling, I ordered my phone last Friday, 7th March, with an expected delivery date of Tuesday and Wednesday this week. I took time off and waited for delivery, which did not arrive. I called customer service and was informed that my order would be with me by Friday. I have emailed and had no confirmation and no one has got back to me. I have called again this morning to be told that it hasn't been despatched yet, but she can escalate it and it could arrive tomorrow. Multiple times I was told that I could request a refund, but all I want is my phone that was paid for in full on 7th March”
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that you were pleased with our service and that your phone arrived in pristine condition. Your recommendation means the world to us!
If you ever need anything in the future or have questions, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that you’re happy with your new phone and that the delivery was quick. Your satisfaction is our top priority, and it’s fantastic to know you had such a positive experience.
We look forward to serving you again in the future! If you need anything or have any questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
“I paid for my phone on 28th March 2024 while I was working in Africa, I added my billing address and delivery address (in UK) however your system picked up my location and atomically change the country to Senegal (with my UK address) I was a charged additional money for recorded delivery. I have copy of all of my emails and chat conformation. On your web site it states all delivery's have insurance, however I was informed in late July you had made a claim with Royal mail in May. Now close to 1 year, still no phone or refund. The worst customer service I have ever experienced.”
“Ordered the Iphone 11 Pro Max, easy online process and delivered on time. Phone is in great condition and follow up sales by Smart Cellular was good. I would use them again. Tha k you”
Dear DC,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the ordering process easy and that your iPhone 11 Pro Max arrived on time in great condition. It’s fantastic to know that our follow-up sales support met your expectations.
We truly appreciate your kind words and look forward to helping you again in the future. If you ever have any questions or need assistance, don't hesitate to reach out.
Best regards,
The Smart Cellular Team
“Avoid this company. The phone arrived still locked and with an old SIM card in it, so clearly, no quality checks were made before dispatch. Despite numerous emails, phone calls, and promises to call back 7 days later, the phone remains unusable. It's all very well offering an 18-month warranty, but if no one supports you or apparently cares, then this is worthless.”
“Shocking company. Cancelled my order after delivery not received and being given numerous excuses. Even though I cancelled my order and was told that no phone would be dispatched and I would receive a refund, but a phone was sent over a week after me cancelling my order. I rejected the delivery from Royal Mail as an unsolicited delivery, but am now being told that I will not get a refund until Smart Cellular receive the phone back. I am sure that contractually this is incorrect as I had cancelled the order prior to them dispatching. I would suggest avoiding this company.”
Dear Jean,
Thank you for your wonderful 5-star review! We're thrilled to hear that you got a great price on your phone and that it looks brand new. It's fantastic that you found our site easy to use and experienced quick delivery.
Your satisfaction means the world to us, and we can’t wait to serve you again in the future! If you have any questions or need assistance, feel free to reach out.
Best regards,
The Smart Cellular Team
“The price was right, delivery was fine it was the unacceptable delay in receiving the phone that caused an issue. The expectation for delivery should have been set more realistically. Correspondence with the service team needs to be sharper and not have built in delays,particularly on emails. Got there eventually and the product is excellent , as described.”
“I bought a refurbished iPhone 12 from Smart Cellular at a very competitive price which included a discount. Post sale communication was great and delivery was fast. The phone came in a iPhone box with a brand new charging cable. I went for a phone in 'good' condition, and other than a few tiny imperfections, the phone looks like new. I'm very happy with the service received from Smart Cellular.”
“Original phone purchased stopped working within a couple of weeks.
I returned the phone (which had completely died) and received confusing emails about not having deleted personal data (which I couldn’t because the phone had died). I then waited 2 months before any kind of response or solution. Trying to get hold of anyone was very difficult. Auto email responses promise a response within 2-working days. I did not receive a response for over one month. I thought you might be a scam company. I read further reviews for people online who also experienced poor service. During this time my mother was without a phone (I had purchased the phone for her as her old one was broken). I’m her 70s she was non contactable during the time of waiting for the replacement phone. Thankfully it’s resolved now but took far too long.”
“Communication was good and phone arrived quickly. Condition is as described and battery health is fine at 87%. Overall very pleased with my phone. Thank you.”
