Thank you so much for giving Smart Cellular a 5-star rating! We really appreciate your positive feedback and are thrilled to hear that you had a great experience with our service.
We take pride in ensuring speedy delivery and excellent communication throughout the purchasing process. It's fantastic to know that your phone arrived exactly as described. We strive to offer great products and top-notch service to all our valued customers like you.
Once again, we are grateful for your support and for choosing Smart Cellular. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us.
Warm regards
Smart Cellular Team
“I had a really bad experience with smart cellular, the condition of the phone battery wasn’t as described and when sent for replacement took them ages and I’ve got a older model in fair condition (I’ve paid for iPhone 11 Pro 256gb excellent condition and the replacement was iPhone 7 64GB fair condition) .
They barely answer the phone and kept repeating the same questions when replying on email, the refund process took over a month .
Maybe it was bad luck , maybe Christmas shopping overload, not sure.”
Dear Al,Thank you so much for taking the time to share your experience with Smart Cellular. We sincerely appreciate your feedback and apologize for the disappointment you faced.
We are truly sorry that the condition of the phone battery did not match the description, and we understand how frustrating it must have been to receive an older model in fair condition instead of the iPhone 11 Pro 256GB in excellent condition that you had paid for. Additionally, we apologize for the delays in the replacement process and the extended refund process that you had to go through.
We understand your frustration with getting responses from our customer service team, and we apologize for the inconvenience caused by the repetitive questions you experienced through email. This is certainly not the level of service we strive to provide.
At Smart Cellular, we consider every customer's feedback vital as it helps us improve our services. We acknowledge that there may have been factors like Christmas shopping overload that contributed to your negative experience, but we are committed to rectifying such issues.
In order to make things better and prevent such incidents from happening again, we would greatly appreciate it if you could provide us with more specific details about your experience and suggestions for improvement. Your input will be invaluable to us in identifying areas of improvement and ensuring that other customers do not have to face similar issues.
Once again, we genuinely apologize for the inconvenience caused, and we are determined to learn from this experience to provide you and our future customers with a positive and hassle-free experience.
Thank you for your patience and understanding. We look forward to hearing from you.
Warm regards,
Customer Support Team
Smart Cellular
“Phone was not in the excellent condition it was described to be in. Arranging the return and refund involved many emails and being passed between departments but got there eventually.”
Thank you so much for taking the time to share your feedback about your recent experience with Smart Cellular. We truly appreciate your honesty and value your opinion.
Firstly, we sincerely apologize for any inconvenience caused due to the condition of the phone not meeting your expectations. We understand how frustrating it can be when an item falls short of its description. Your feedback has been shared with our quality control team, and we will ensure that such oversights are addressed to prevent future occurrences.
We are also sorry to hear that arranging the return and refund for the phone involved multiple emails and being passed between departments. This is not the level of service we strive to provide. Rest assured that we have reviewed our internal processes to streamline our customer support channels and prevent similar issues from happening again.
To further improve our services, we would greatly appreciate it if you could provide us with more details about your experience. Is there anything specific we could do to better assist you during the return and refund process or any other aspect of our service that you believe needs improvement?
Once again, we apologize for any inconvenience caused, and we thank you for bringing these matters to our attention. Your feedback is vital in helping us enhance our customer experience. We look forward to your response
Thank you so much for awarding us a phenomenal 5-star rating! We sincerely appreciate your feedback and are thrilled to hear that you had a fantastic experience with Smart Cellular.
It's fantastic to know that our delivery service was very efficient, and that our communication was up to your expectations. Providing a stellar customer experience is of utmost importance to us, so we're thrilled that we could meet your needs.
We're also delighted to hear that you love the product! We put a lot of effort into ensuring that our products are of the highest quality and meet our customers' expectations.
Once again, thank you for taking the time to share your positive review. Should you require any further assistance, please do not hesitate to reach out. We look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Dear valued customer,Thank you so much for taking the time to give us a fantastic 5-star rating! We greatly appreciate your kind words and support for Smart Cellular.
We are thrilled to hear that you were really impressed by our service, security, and the prompt delivery of your replacement iPhone XR. At Smart Cellular, we strive to provide top-notch customer service and ensure that our customers have a hassle-free experience.
Your satisfaction is our utmost priority, and we couldn't be happier to know that we met your expectations. Thank you once again for your trust and patronage. We genuinely appreciate your positive feedback and look forward to serving you in the future.
Thanks a bunch!
Best regards,
The Smart Cellular Team
Dear Mo,Thank you so much for your wonderful 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We understand that there may have been some confusion regarding the delivery time frame, as you mentioned that it took around 3 weeks for your items to arrive. We apologize for any inconvenience this may have caused. Rest assured, we continuously strive to improve our services and ensure timely delivery.
Nonetheless, we are glad to hear that you found the item to be great and worth the wait. Your satisfaction is our utmost priority, and we are always here to assist you with any queries or concerns you may have.
Thank you again for choosing Smart Cellular. We look forward to serving you in the future!
“Great phone condition & Amazing price.
It came with a wireless charger, wireless headphones and cheeky little chocolates
Daughter was over the moon with her xmas present.
I would definitely shop here again”
Dear [Reviewer],Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your kind words and your support.
We are thrilled to hear that you were pleased with your purchase and that your daughter was over the moon with her Christmas present. It's wonderful to know that the phone was in great condition and came at an amazing price. We're also glad that the wireless charger, wireless headphones, and cheeky little chocolates added an extra touch of delight to the overall experience.
We're grateful for customers like you who recognize and value our efforts to provide excellent products and service. Your satisfaction means the world to us.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future. Don't hesitate to reach out if you need any assistance or have any further questions.
Best regards,
[Your Name]
Smart Cellular Team
Dear Redas,Thank you so much for your incredible 5-star rating and review of Smart Cellular! We truly appreciate your feedback and support. Your satisfaction means the world to us.
We completely agree with your statement, "Good gaged for good price." Smart Cellular aims to provide high-quality products and services at affordable prices, ensuring that our customers receive great value for their money. We are thrilled that you found our offerings to be a fantastic fit for your needs.
Once again, we appreciate your kind words and your time to share your experience. We look forward to serving you again in the future!
Best regards,
[Your Name]
Thank you for your 4-star rating of Smart Cellular! We truly appreciate your feedback and we're delighted to hear that you are satisfied with our services. We apologize for the slight delay in delivery, but we're glad to know that our consistent updates were helpful. Thank you for your patience and support. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your business and hope to serve you again in the future.
“Didn't receive the proper charger and after asking twice about it I still haven't received it. The person dealing with it was not helpful at all. Basically told me that if you didn't want to give a charger with the phones then you don't have too. I've bought a few phones here over the years but won't be buying any more.”
Thank you for taking the time to provide feedback on your recent experience with Smart Cellular. We truly appreciate customers like you who share their experiences with us, as it helps us identify areas where we can improve.
We apologize for the inconvenience caused by not receiving the proper charger and the lack of helpful assistance when you reached out. This is certainly not the level of service we strive to provide. Your frustration is understandable, and we genuinely apologize for any inconvenience caused.
We value your loyalty as a long-time customer, and it is disheartening to hear that you won't be purchasing from us in the future. We would love the opportunity to rectify this situation and regain your trust. Could you please let us know how we can make things better for you? Your input is essential, and we would greatly appreciate any suggestions you may have.
Once again, we apologize for the negative experience you had with us. Your feedback is highly valued, and we assure you that we will take the necessary steps to prevent such issues from reoccurring in the future. We truly hope to have the opportunity to serve you better in the future.
Thank you again for bringing this matter to our attention.
Kind regards,
Customer Support Team
Thank you so much for your fantastic 5-star rating and kind words about Smart Cellular! We genuinely appreciate your support and are thrilled to hear that you are satisfied with our good customer service, value, and the great condition of your refurbished phone. Your happiness is our top priority, and we thank you once again for choosing us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks a million!
Dear Gemma,Thank you so much for giving Smart Cellular a stellar 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a seamless experience with us.
We are delighted to know that your purchase was easy and that our delivery surpassed your expectations with its super-fast speed. It brings us joy to hear that the phone you received was exactly as described. At Smart Cellular, we strive to provide accurate product descriptions to ensure customer satisfaction.
Once again, thank you for your kind words and for considering us as your go-to choice for future purchases. We look forward to serving you again!
Best regards,
[Your Name]
Dear Martin,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are delighted to hear that you had such a positive experience with us. We're thrilled to know that your granddaughter is happy with her new phone. Our team works hard to ensure that every purchase is of the highest quality.
Thank you again for choosing Smart Cellular, and we look forward to serving you again in the future!
Warm regards,
[Your Name]
“Very happy with my new phone. It was 'pristine' as advertised. The colour I'd wanted wasn't available so I had agreed to take a different colour. When the phone arrived, though, it was the original colour I'd ordered :-) Worth the little wait. Secure delivery, fully trackable. Highly recommend Smart Cellular.”
Dear Kate,
Thank you so much for giving Smart Cellular a 5-star rating! We're thrilled to hear that you are very happy with your new phone and it met your expectations as advertised. We apologize for the inconvenience caused by the unavailability of your desired color, but we're glad we could surprise you by delivering the original color you had ordered. Your patience was definitely worth it! We're also delighted that you found our delivery service secure and fully trackable.
Your words of recommendation mean a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
Best regards,
[Your Name]
Dear [Reviewer],Thank you so much for taking the time to share your feedback about Smart Cellular! We appreciate your kind words and we're thrilled to hear that you've had a great experience with our services.
At Smart Cellular, our primary aim is to provide exceptional customer satisfaction, and your review reaffirms the hard work we put into achieving that goal. We always strive to deliver top-notch products and services that meet our customers' needs and expectations.
If you ever encounter any issues or need further assistance, please don't hesitate to reach out to us. Our customer support team is always available to help you in any way we can.
Thank you again for your support, and we look forward to serving you in the future!
Warm regards,
[Your Name]
Customer Support Team
Smart Cellular
Dear Mel,Thank you so much for giving Smart Cellular a five-star rating! We truly appreciate your support and feedback. We are thrilled to hear that our service was to your satisfaction.
"Quick service, great communication highly recommend" - your kind words truly brightened our day! We strive to provide efficient and reliable service, while maintaining constant communication with our valued customers.
Once again, thank you for your review and for recommending us. If you need any assistance in the future, please do not hesitate to reach out to us. We are here to help!
Best regards,
[Your Name]
“Phone was faulty when it arrived.
Sent it back.
Took over a month and still didn't get back to me.
In the end I asked for money back and they kept the nice I phone box I sent it back in.”
Dear Kevin,Thank you so much for taking the time to share your valuable feedback about your experience with Smart Cellular. We sincerely appreciate your input and apologize for any inconvenience caused.
We are truly sorry to hear that your phone was faulty when it arrived and that sending it back took over a month without a resolution. This is certainly not the level of service we strive to provide, and we understand your frustration. Furthermore, we apologize for the unexpected situation where we inadvertently kept the iPhone box that you sent the phone back in.
We genuinely want to make things right, Kevin. Please let us know how we can improve your experience and make amends. Your satisfaction is extremely important to us, and we would like the opportunity to address the issues you encountered.
Once again, thank you for bringing this matter to our attention. We value your feedback and are committed to using it as a catalyst for improvement.
“The sale and delivery (once initiated) was very efficient and the product was exactly as advertised. There was a worrying stony silence for about 5 days after purchase and before the delivery shipped.”
Thank you so much for your 4-star rating and taking the time to share your experience with Smart Cellular! We appreciate your feedback. We are delighted to hear that you found the sale and delivery process to be efficient. It's great to know that the product you received was exactly as advertised. We apologize for the brief period of silence after your purchase, and we are constantly working to improve our communication to ensure a smoother overall experience for our valued customers like you. Thank you again for choosing Smart Cellular, and we hope to serve you even better in the future!
Thank you so much for your stellar 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we're delighted to know that the phone arrived on time and in excellent condition. Thank you for choosing Smart Cellular, and we look forward to serving you again in the future!
“This phone arrived in great condition, without a mark on it, much better than expected! The phone works great, it is as good as a new phone, battery life is great, screen and phone do not have any marks. I wouldn't hesitate to buy another device!”
Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that your phone arrived in impeccable condition, surpassing your expectations.
We take great pride in carefully inspecting each device before shipment to ensure our customers receive the best possible product. It's wonderful to know that your phone is functioning perfectly and feels just like new. We also prioritize the battery life and overall appearance of our phones, so it brings us great joy to hear that you didn't find a single mark on either the screen or the phone itself.
Your confidence in our products means a lot to us, and we're delighted to have met your expectations. If there's ever anything else we can assist you with or if you ever decide to purchase another device, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular. We hope you continue to enjoy your phone to the fullest!
Best regards,
Smart Cellular Team
