“Purchased a pristine iPhone 12 mini. Came in excellent condition and quickly. I have used smart cellular many times and always been happy with the product”
Thank you so much for your excellent review and for giving Smart Cellular a 5-star rating! We truly appreciate your continued trust and loyalty in our products. We're thrilled to hear that you're satisfied with your purchase of the pristine iPhone 12 mini, and that it arrived quickly and in excellent condition. Your satisfaction is our top priority, and we're delighted to have met your expectations once again. Thank you for being a valued customer, and we look forward to serving you in the future!
Thank you so much for your fantastic 4-star rating of Smart Cellular! We sincerely appreciate your time and effort in sharing your experience with us. We're absolutely thrilled to hear that you have purchased 3 phones from us and that you haven't encountered any issues so far. 🤞 Your support means the world to us, and we look forward to serving you again in the future. Should you have any questions or need further assistance, please don't hesitate to reach out. Thank you once again, and have a wonderful day!
Dear Joanne,Thank you for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback and support.
We're thrilled to hear that your phone arrived in good time. It's wonderful to know that it appears to be perfect, even though it hasn't been turned on and used yet since it was purchased as a gift. We hope it exceeds all expectations once it's activated.
If you have any further questions or need assistance, feel free to reach out to us. We're here to provide you with an excellent experience.
Thanks again for your trust in Smart Cellular.
Best regards,
Jeff S
“Terrible service. I returned a phone exactly as instructed within the 30 days on 29th November with all the information required inside. Despite promises to confirm receipt within 48 hours they still haven't done so even after I've chased several times and provided them with visual proof of delivery from the post office. I now have to waste even more time pursuing a claim through my credit card company - AVOID!”
Dear Kate,Thank you for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We sincerely apologize for the issues you encountered during the process.
We are truly sorry for the delay in confirming the receipt of your returned phone, despite the promises of a 48-hour confirmation. We understand how frustrating this must be for you, especially after providing visual proof of delivery from the post office. We assure you that we are actively investigating the matter and working towards a resolution.
In order to rectify the situation and make things better, we would greatly appreciate it if you could share any additional details or suggestions on how we can improve our processes. Your feedback is invaluable to us, as we continuously strive to enhance our service and ensure a smoother experience for all our customers.
Thank you once again for bringing this matter to our attention, Kate. We genuinely appreciate your feedback and apologize for any inconvenience caused. Should you have any further concerns or queries, please do not hesitate to reach out to us.
Best regards,
Smart Cellular Customer Support
Dear Dr,
Thank you so much for your outstanding 5-star rating of Smart Cellular! We are thrilled to hear that you had a great experience with us. It's customers like you that keep us motivated to deliver exceptional service.
We wanted to share a recent review from another satisfied customer who purchased a phone from us: "Great condition iPhone. I am extremely happy with my purchase from Smart Cellular. The iPhone I received was in perfect condition, just as described. Thank you!"
Once again, thank you for your kind rating and for choosing Smart Cellular. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Jeff S
“Item took nearly 3 weeks to arrive even though the estimated delivery date was only a couple of days after my order. Item arrived in good condition. Can’t comment on it yet because it’s a Christmas present.”
Thank you so much for taking the time to share your feedback about your experience with Smart Cellular! We truly appreciate your kind words and it means a lot to us.
We are thrilled to hear that we are doing something right to make our customers happy. Delivering excellent service and ensuring your satisfaction is always our top priority.
If there is anything else we can do to assist you further or if you have any questions or concerns, please do not hesitate to contact us directly. Our friendly customer support team is here to help you in any way we can.
Once again, thank you for your valuable feedback. We look forward to serving you and providing you with the best possible experience in the future.
Warm regards,
Jeff S
Smart Cellular Customer Support
“Whatever you do, do not fall into the trap of sending your phone to this company to sell. When you go online they will offer you an overinflated price for your phone. When you have posted it they will offer you upon inspection a very low price. When you decline their offer they wont send your phone back, they will offer you £10 more and delay responding/sending the phone back. you will need to keep emailing them because no one will ever answer the phone at customer service. You need to keep emailing them. They will charge you £8.15 to return your phone claiming you will be insured for up to £500 but only send it by Royal Mail 24 which only insures it up to £150. They are rogues and most of the dirty reviews which you see are what you will experience. I am seeking legal advise on how to persue this with trading standards and other regulatory bodies. Tim is a highly unreliable individual who you wish you never crossed paths with! Watch out, you will never be able to get hold of them on the phone! Get involved with this company and you will regret it for life, trust me!
It is likely the company will send a response stating how sorry they are and for me to contact them for assistance which I have been doing for two weeks but they wont actually do anything to resolve the issue. Just today Tim emailed me stating that if I took all my reviews off he would refund the postage which is threatening blackmail”
Dear Vinay,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate your honesty and the valuable insights you provided.
We would like to apologize for the difficulties and frustrations you have encountered throughout this process. We understand that our initial offer may have not aligned with your expectations, and we are truly sorry for any inconvenience caused. Rest assured, we take your concerns seriously and we are committed to addressing them promptly.
We apologize for any delays in responding to your inquiries and for the challenges you faced in reaching our customer service team. We understand the importance of effective communication and we are taking immediate measures to improve our responsiveness.
Regarding the issue with the return postage fee, we apologize for any confusion that may have arisen. We assure you that we are in compliance with the appropriate insurance regulations. However, we understand your dissatisfaction and we are willing to reevaluate the situation to find a fair resolution.
Vinay, we genuinely appreciate your patience and understanding during this process. We want to assure you that your satisfaction is of utmost importance to us. We truly value your business and the trust you have placed in us.
Please contact us directly at [customer service contact] as we would like to discuss your concerns further and work towards finding a satisfactory resolution. Your feedback is invaluable in helping us improve our services and ensure that incidents like these do not occur in the future.
Once again, thank you for sharing your experience with us. We are genuinely grateful for the opportunity to make things right and regain your trust.
Best regards,
Smart Cellular Customer Care Team
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support.
We are thrilled to hear that you had an amazing experience with our customer service. Providing top-notch service is one of our utmost priorities, and we are delighted that it shone through during your interaction with us.
If you have any questions or need further assistance, please don't hesitate to reach out. We are always here to help.
Thanks again for choosing Smart Cellular and for taking the time to share your positive feedback. We look forward to serving you in the future!
Best regards,
Jeff S
“The phone I received had a few minor scratches on the screen. Although I would have given a 5-star review, the order was not sent in a timely fashion. I had to contact customer support twice before the Samsung S20 Ultra was finally posted. The 24-hour delivery took 4 days in transit, which makes me hesitant to purchase from this company again in the future”
Dear Peter,Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We truly appreciate it!
We are thrilled to hear that you found our customer service to be friendly and helpful. Making our customers happy is our main priority, so your kind words mean a lot to us. We have worked hard to create a team that is dedicated to providing exceptional service, and it's great to know that we are succeeding in our mission.
If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We are here to help in any way we can.
Thank you once again, Peter, for being a valued customer and for your wonderful feedback.
Best regards,
Smart Cellular Customer Support
“I'm so pleased with my phone from Smart Cellular. The phone was in great condition, no screen scratches and just as described. There was a slight delay with postage which meant my order was despatched a bit late but they kept me updated and even sent a bar of chocolate with my order which was such a lovely touch! Would definitely recommend and would absolutely order again.”
Dear Nicola,Thank you so much for your outstanding 5-star rating of Smart Cellular. We truly appreciate your feedback and are delighted to hear that you are pleased with your phone. It's great to know that the condition of the phone surpassed your expectations, with no screen scratches and an accurate description.
We apologize for the slight delay in postage, but we're glad that you found our updates helpful throughout the process. Our team always aims to keep our valued customers informed every step of the way. And we're thrilled to hear that the unexpected bar of chocolate added a special touch to your order.
Thank you for your recommendation, it means a lot to us. We are absolutely looking forward to serving you again in the future. If you have any further inquiries or need any assistance, please don't hesitate to reach out.
Best regards,
“Confirmation of order was received for 4 days after order was placed but money was taken immediately. It was also difficult to get hold of some one to check on delivery. Phone was packaged well and is in good condition.”
Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We truly appreciate your effort in letting us know about your recent purchase.
Firstly, we would like to apologize for any inconvenience caused by the delay in receiving the confirmation of your order. We understand how frustrating this can be, especially when the money was taken immediately. Additionally, we sincerely apologize for any difficulties you encountered while attempting to get in touch with our team to inquire about the delivery status. This is not the level of service we strive to provide, and we apologize for any inconvenience or frustration this may have caused you.
On a positive note, we are delighted to hear that the phone you ordered was packaged well and arrived in good condition. Ensuring that our products reach our customers undamaged is a top priority for us.
To make things better and improve our service, we kindly request your assistance. Could you please share with us any specific suggestions or recommendations you may have? Your insights will be incredibly valuable as we continue to enhance our processes and customer experience.
Once again, we are grateful for your feedback. We genuinely appreciate customers like you who help us identify areas where we can improve. Your satisfaction is of utmost
Thank you, Angus, for taking the time to give Smart Cellular a 4-star rating! We greatly appreciate it. We apologize for the slow delivery and the color mismatch in your order. However, we are delighted to hear that the iPhone you received is in excellent condition, almost as good as new. Furthermore, we are glad that our price was competitive. If there is anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you so much for taking the time to leave us a 5-star rating! We sincerely appreciate your support and are thrilled to hear that you had an excellent experience with Smart Cellular.
"Excellent service, excellent phone" perfectly captures our mission to provide outstanding products and top-notch customer service. We strive to deliver the best smartphones in the market coupled with exceptional service to enhance your overall experience.
Once again, we truly appreciate your positive feedback and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Jeff S
Smart Cellular
Thank you so much for your kind review and generous four-star rating of Smart Cellular! We sincerely appreciate your feedback and support.
We are thrilled to hear that you were very pleased with the condition of the iPhone you purchased from us. Providing our customers with high-quality products is our top priority, and your satisfaction means a lot to us.
Regarding the battery status, we understand that you may have some concerns at the moment. Rest assured, we always strive to ensure that our devices are in optimal condition before they are shipped out. However, if you encounter any issues with the battery or any other aspect of your purchase, please do not hesitate to reach out to our customer support team. We are here to assist you and address any concerns you may have.
Once again, thank you for taking the time to share your positive experience with us. We truly value your feedback and hope to continue serving you in the future.
Best regards,
Jeff S
Smart Cellular Team
Thank you so much, Ed, for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you have used our company three times and that you highly recommend us. We greatly appreciate your kind words regarding our fast delivery service. It means a lot to us to know that we have met your expectations, and we are delighted to have you as a loyal customer. We look forward to serving you again in the future. Thank you for choosing Smart Cellular!
Dear valued customer,Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We genuinely appreciate customers like you who share their experiences and help us improve our services.
We apologize for any inconvenience caused and deeply regret the negative experience you had with us. We understand that the reported fraud must have caused frustration and dissatisfaction. It is certainly not the kind of experience we aim to provide to our customers.
We want to assure you that we take your concerns very seriously. Our team is committed to investigating this matter thoroughly and taking appropriate actions. We would greatly appreciate it if you could provide us with more details regarding your specific situation. This will allow us to address the issue promptly and prevent such incidents in the future.
Your feedback is extremely valuable to us, as we constantly strive to enhance the quality of our services. We sincerely apologize for any disappointment caused and want to ensure that we make things right for you.
We would like to assure you that we are actively working on improvements to overcome the issues you mentioned. To achieve this, we would greatly appreciate any further suggestions or insights from you. Our goal is to provide you with the best possible experience, and your feedback plays a crucial role in achieving that.
Once again, we apologize
Thank you so much for your outstanding 5-star rating! We truly appreciate your feedback and support.
We're thrilled to hear that you were very happy with the prompt delivery of your refurbished phone. It brings us immense joy to know that our device arrived exactly as advertised and met your expectations.
Your satisfaction is our top priority, and we're grateful for the opportunity to deliver exceptional products and service. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
Smart Cellular
“Received my refurbished phone promptly and am very happy with it. When doing a price comparison with other suppliers Smart Cellular came out best and I am happy to recommend them.”
,Thank you so much for taking the time to leave us a fantastic 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you are extremely satisfied with your refurbished phone.
We're delighted that you found our service prompt and that our price stood out among other suppliers. Your recommendation means the world to us and we are incredibly grateful for your support and trust in Smart Cellular.
Once again, thank you for choosing us. We are always here to provide you with top-quality products and excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Best regards,
Smart Cellular Team
Dear Vedat, Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your support and the kind words you used to describe your experience with us. It's delightful to hear that you find our products amazing and our service behavior nice. We'll continue working hard to maintain this level of excellence and provide you with the best possible service. Once again, thank you for choosing Smart Cellular!
“Great customer service & really competitive price for iphone 11 pro max in pristine condition. Delivered item is immmaculate and cost only £20 more than other sellers wanted for same model with 50% less memory and visible damage to body and screen. Had to wait an extra 2 days to get the colour I ordered, but was informed immediately & choose this over alternative colour that was due for dispatch within hours.”
Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you are satisfied with our services.
We are glad to know that our customer service exceeded your expectations, and you found our prices competitive, specifically for the iPhone 11 Pro Max in pristine condition. Your satisfaction is our top priority, and we always strive to deliver the best quality products to our valued customers.
We apologize for the slight delay in getting the color you ordered, but we are delighted that we kept you informed throughout the process. Your decision to wait for your preferred color, even if it meant a short delay, is greatly appreciated.
We truly value your feedback and your business. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to serving you again in the future.
Best regards,
Smart Cellular Team
