“The phone was in really excellent condition with great battery health, my daughter is delighted.
It would be good if tracking was included in the order processing.
Otherwise all great and I might buy again.”
Dear Robert,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that the phone was in excellent condition and that your daughter is delighted with it. Your feedback is truly appreciated!
We also understand your suggestion regarding tracking for orders, and we will certainly consider it for the future. If you ever need assistance or decide to shop with us again, we’d be more than happy to help.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that your purchase experience was smooth and that you found our prices to be great. It's fantastic to know that the phone was in excellent condition upon arrival.
Your satisfaction is our top priority, and we truly appreciate your feedback. If there's anything more we can assist you with in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Jason,
Thank you for taking the time to leave us a fantastic 5-star review! We’re thrilled to hear that the iPhone 16 arrived on time and in mint condition for your special present. Your satisfaction is our priority, and we truly appreciate your trust in us.
We look forward to serving you again in the future! If you need any assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Happy customer, I bought the Google Pixel 7a - The condition was pristine and delivery was quick even with a couple of days to Christmas. Very well packaged and an excellent 18 month warranty comes with all their refurbished phones. Highly recommended.”
Dear Deborah,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you're a happy customer and that the Google Pixel 7a arrived in pristine condition. It's wonderful to know you appreciated our quick delivery, especially during the busy holiday season.
Your recommendation means everything to us! If you have any questions or need support in the future, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“"Some slight delays in delivery and communication about when to expect delivery were vague. However, they use Royal Mail, the best delivery service, which meant I could trust safe delivery. The quality of the phone was described as pristine, which it was. Overall, a very satisfactory purchase. "”
Dear Dave,
Thank you for your thoughtful 4-star review! We appreciate your patience regarding the delivery delays and are glad to hear that you trust Royal Mail for safe delivery. It’s fantastic to know you found the phone to be in pristine condition, just as we described.
Your feedback is invaluable to us, and we’re here to assist you with any questions or needs in the future.
Best regards,
The Smart Cellular Team
“Some slight delays in delivery and communication about when to expect delivery were vague. However, they use Royal Mail, the best delivery service, which meant I could trust safe delivery. The quality of the phone was described as pristine, which it was. Overall, a very satisfactory purchase.”
Dear Dave,
Thank you for your thoughtful 4-star review! We’re glad to hear that you found the quality of the phone to be pristine and appreciate your trust in our choice of Royal Mail for delivery. We apologize for the slight delays and vague communication you experienced; your feedback is invaluable to us as we strive to improve our services.
If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Initially sent incorrect phone, however this was rectified and correct order received. Phone was in excellent condition. There was quite a delay in receiving the correct order. Email communication was received.”
Dear Reviewer,
Thank you for taking the time to share your experience with us! We appreciate your understanding regarding the initial mix-up and are glad to hear that the correct phone arrived in excellent condition.
We sincerely apologize for the delay in receiving your order and are constantly working to improve our processes. Your feedback is invaluable to us, and we’re here to assist you with any future needs.
Best regards,
The Smart Cellular Team
Dear John,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you chose us for your second refurbished phone and that the upgrade was perfect.
Your continued trust in us means a lot, and we’re here to help if you ever need anything in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your amazing 5-star review! We’re thrilled to hear that you experienced great service and that your new phone arrived the very next day. It’s wonderful to know you’re satisfied, and we truly appreciate your intention to use us again in the future.
If you ever need assistance or have any questions, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“The website is clear and easy to understand. It provides options for the quality of phone wishing to purchase. Once purchased the phone was delivered quickly, it was well packaged and presented in a good condition. Can recommend.”
Dear Valued Customer,
Thank you for your amazing 5-star review! We’re thrilled to hear that you found our website clear and easy to navigate. It’s great to know that you appreciated the variety of phone quality options we offer.
We’re also glad to hear that your phone arrived quickly and in excellent condition. Your recommendation means a lot to us, and we're here to help with anything you need in the future!
Best regards,
The Smart Cellular Team
“First you emailed me saying it was dispatched the six days later you send me a 24hr tracking number then when it arrives I find that it's the wrong colour, luckily the phone was in good condition, will not be recommending you.”
Dear Valued Customer,
Thank you so much for your glowing 5-star review! We're thrilled to hear that you are happy with your iPhone 13 mini and that it exceeded your expectations. It's fantastic to know it looks brand new and that you felt kept in the loop throughout the ordering and delivery process.
Your satisfaction is our top priority, and we truly appreciate your kind feedback. If you have any questions or need assistance in the future, we're always here to help!
Best regards,
The Smart Cellular Team
“Everything worked out well eventually: price was competitive and the phone was probably slightly better than I expected for “good” condition.
One star deducted for the slightly vague emails and communication. For example, my “update” email about delivery read “your order status has now been upgraded to .” I had to call the customer helpline, who were also a bit vague: “give it a couple of days and check the website”.
But, as I say, everything worked out fine in the end…”
Dear Reviewer,
Thank you for taking the time to share your thoughts with us! We’re glad to hear that everything worked out well and that the phone exceeded your expectations in “good” condition. Your feedback on our communication is appreciated, and we apologize for any confusion caused by the update emails. We strive to provide clear and informative communication, and we’ll work on improving in this area.
If you need any assistance in the future, please don’t hesitate to reach out. We truly value your support!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re thrilled to hear that you enjoyed our service, quick delivery, and competitive pricing. Your satisfaction is our priority, and it’s encouraging to know we met your expectations.
If you need anything else or have any questions in the future, we’re here to help!
Best regards,
The Smart Cellular Team
“Phone arrived in good time and fully functional as promised. Only issue was it was wrong colour so in process of replacement. So far happy with communication and service.”
Dear Ian,
Thank you for your thoughtful 4-star review! We’re pleased to hear that your phone arrived on time and was fully functional as promised. We apologize for the color mix-up, and we appreciate your understanding as we work to resolve this.
Your satisfaction is important to us, and we’re glad to know you’re happy with our communication and service so far. If you need any further assistance, don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your outstanding 5-star review! We’re thrilled to hear that your phone arrived in like-new condition—it truly makes our day to know you’re satisfied with your purchase.
If you have any questions or need assistance in the future, we’re always here to help!
Best regards,
The Smart Cellular Team
““Great value for the product and teh condition was fab. However it took few weeks not days to arrive. Was close to Emailing to case up but had emails confirming purchase and dispatch email. My wife seems very happy with it so bonus.”
Dear Reviewer,
Thank you for your thoughtful 4-star review! We’re glad to hear you’re satisfied with the product and its condition, and it’s wonderful that your wife is enjoying it too. We understand that delivery times can sometimes be longer than expected, and we appreciate your patience during that process.
If you need anything else or have any questions, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“The phone seems to be a great phone so far it has been in action for 48 hours and it’s fast and connective. So far we are happy. Shipping was very fast too. Arrived a few days before it was meant to which is fab.”
Dear Reviewer,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you're enjoying your new phone and that it's been fast and reliable for you. We always aim for swift shipping, so it's great to know your order arrived earlier than expected!
Your satisfaction is our top priority, and we truly appreciate your feedback. If you need any assistance or have questions down the line, we’re here to help!
Best regards,
The Smart Cellular Team
“Ordered a white iphone 11 in white on the 9th December. Took until the 21st December to arrive, when it came it was the wrong colour. This was a present for my daughter, after numerous attempts to contact the sales team with no avail, it was either my daughter getting no xmas present or having the colour she didn't really want, we have had to go with the latter. I am very disappointed and would never buy again. No customer service, nobody to speak too rubbish”
