“Sadly the phone I ordered took over 2 weeks to arrive despite being advertised as in stock. Once received, unfortunately the phone was not in pristine condition (as described) and I had selected this and paid extra as wanted the security of the condition being top notch. I emailed customer service over 10 days ago and as yet have received no reply.....
Maybe the offer of a pair of free ear buds to make a review might make up for this in a small way....”
Hello Clare,
We’re really sorry to hear about your experience with the order and the condition of the phone. It's disappointing to know that it didn't meet your expectations, especially after paying extra for a premium product. We understand your frustration regarding the delay and the lack of response from our customer service team, which is not the standard we strive for.
We appreciate your feedback and would like to resolve this for you. Please reach out to us directly, and we'll make it a priority to address your concerns. Your satisfaction is very important to us.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your kind 3-star review! We're thrilled to hear that the delivery of your husband's iPhone was excellent and that it arrived in the condition as stated. It's always our goal to ensure our customers are satisfied with their purchases.
We appreciate your feedback and hope your husband enjoys his new phone. If you have any questions or need further assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“This is the second time we have purchased from smart cellular and I would definitely recommend. Smart phones are not the cheapest these days so for my children to have an upto date phone I will always use smart cellular. I have purchased 2 iPhone altogether in the excellent category. The latest one had the tiniest nick which it hardly recognisable and the battery life is brilliant for a refurbished phone. My dad always said refurbished is just as good as new and I definitely agree. I will definitely be using them in the future.”
Dear Dawn,
Thank you so much for your amazing 5-star review! We're thrilled to hear that this is your second purchase with Smart Cellular and that you confidently recommend us. It’s great to know that your children are enjoying their up-to-date iPhones, and we’re glad the quality met your expectations despite the tiny nick.
Your dad’s wisdom holds true, and we completely agree that refurbished devices can be just as good as new. We appreciate your continued trust in us, and we look forward to assisting you in the future. If you ever need anything, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“I must admit, I was slightly worried about buying a secondhand phone from an online supplier. I checked out several sites and settled on smart cellular, I’m glad I did. I ordered a pristine iPhone 12 and when it arrived it was pristine. The site information was good. The delivery was good. In fact I would recommend them to anybody who are looking for a iPhone or similar. personally, I can’t fault them.”
Dear Stephen,
Thank you for your fantastic 5-star review! We’re delighted to hear that your experience with Smart Cellular was reassuring and that you’re pleased with the pristine condition of your iPhone 12. It’s great to know our site information and delivery met your expectations.
Your recommendation means the world to us, and we look forward to assisting you or anyone looking for quality devices in the future. If you ever have questions or need support, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“It was very easy to order my IPhone. Delivery took longer than expected but once I contacted Smart Cellular they informed me of the delay and told me how long the delay would be (less than one week)”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the ordering process and delivery. We're glad our team was able to keep you informed about the delay, and we're committed to ensuring a smooth experience for our customers.
Your satisfaction is important to us, and we hope the wait was worth it once your iPhone arrived. If you have any further questions or need assistance, please feel free to reach out.
Best regards,
The Smart Cellular Team
“The phone we received did not match the order we received in terms of colour and condition the phone was in.
Customer services was difficult to get hold of but did eventually come good with a refund but we were still without a replacement phone 3 weeks down the line and lets be honest when we we've ordered a new phone its something we want access to the next day never mind a 3 week wait for a refund and then to order a new one. I would much prefer to have been told we will send out the correct phone immediately.”
Hello,
We’re sorry for the lack of communication you've experienced. We'll ensure your case receives prompt attention and follow-up.
Best regards,
The Smart Cellular Team
Dear Iulian,
Thank you for your amazing 5-star review! We’re thrilled to hear that you’re happy with your new phone and that it arrived so quickly. Your satisfaction means a lot to us, and we’re glad we could meet your expectations with both our product and delivery service.
If you have any questions or need assistance in the future, please don’t hesitate to contact us. We truly appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
“The product descriptions were spot-on, with every detail about the phone’s features listed clearly. It made it easy to know exactly what I was getting, and there were no surprises when it arrived”
Dear Remiuna,
Thank you for your fantastic 5-star review! We’re delighted to hear that our product descriptions met your expectations and provided you with the clarity you needed before purchasing. It’s wonderful to know there were no surprises upon arrival!
Your feedback is invaluable, and we truly appreciate your support. Should you have any questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Jamie,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received your phone in mint condition and that you’re happy with the overall experience. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you have any questions or need assistance in the future, please don’t hesitate to get in touch. We truly appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
“Refurbished iPhone 13 superb buy,great price ,customer service was good as a slight delay in getting it dispatched due to new iPhone 16 coming out but worth the wait as same phone elsewhere was £70 more expensive,so really pleased with phone”
Dear Alan,
Thank you for your wonderful 4-star review! We’re so glad to hear that you found our refurbished iPhone 13 to be a superb buy and at a great price. It's always our goal to offer our customers the best value, so it's fantastic to know you noticed that.
We appreciate your understanding regarding the dispatch delay due to the new iPhone release and are happy to hear it was worth the wait. We're also grateful for your kind words about our customer service. Your feedback helps us improve, and we look forward to serving you again in the future.
Enjoy your new phone! If you need anything, feel free to reach out.
Best regards,
The Smart Cellular Team
“Pleased with my purchase as I have bought from this website before. But not happy with customer service as tried several times to email and also call but no rep. Just hope this phone is as reliable and I don’t need to use the warranty or contact them.”
Dear Tammy,
Thank you for your review! We’re delighted to hear that you're pleased with your purchase and appreciate your loyalty to our website. However, we apologize for the difficulties you faced in reaching our customer service team. Your experience is important to us, and we are actively working to enhance our support channels.
We hope your new phone meets your expectations and provides reliable service. Should you have any questions or need assistance in the future, please feel free to reach out. We truly value your feedback and look forward to improving your experience!
Best regards,
The Smart Cellular Team
“Really pleased with my S23 extra.
Never used this company before, and would recommend.I bought a refurbished phone, and was gobsmacked how it was perfect just as described, not evena scratch!! Would certainly buy from again.”
Dear Jackie,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’re pleased with your S23 Extra and that your refurbished phone arrived in such perfect condition. It’s wonderful to know that we exceeded your expectations!
Your recommendation means the world to us, and we can’t wait to welcome you back for your next purchase. If you have any questions or need assistance, please feel free to reach out.
Best regards,
The Smart Cellular Team
“When my iPhone and watch arrived they were superb and way beyond my expectations. However it took three weeks and some frustrating attempts to contact them. I wouldn't have minded the wait if they had kept me informed. Bought the same combination for my wife via Amazon, same quality, buy arrived the next day.”
Dear Elwyn,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you loved the quality of your iPhone and watch. However, we sincerely apologize for the delays in communication and appreciate your patience during the process. Your experience is important to us, and we’re actively working to improve our communication efforts to keep our customers better informed in the future.
We're glad to know that your wife's order via Amazon arrived promptly with the same high quality. If you have any further questions or need assistance, please don't hesitate to reach out. We truly value your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Abdul,
Thank you for your wonderful 5-star review! We’re delighted to hear that you found our prices great and that everything was delivered on time in excellent condition. Your recommendation means so much to us!
If you have any questions or need assistance in the future, please do not hesitate to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Evie,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you experienced great service, found our prices competitive, and enjoyed quick delivery. Your satisfaction is our top priority, and your support is truly appreciated!
If you ever need assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your amazing 5-star review! We’re delighted to hear that you found our prices great, and that the condition of your item met your expectations. Fast delivery is something we strive for, and it’s wonderful to know you’d recommend us!
If you ever have questions or need assistance, don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
“Order #000092797
That’s my order number
Your service is really really poor
I ordered iPhone and it was said to be delivered in a week time but failed wanted to talk to you but no replies so have to go to my bank to claim refund”
We're truly sorry to hear about your experience with our service. We understand how disappointing it is when expectations are not met, especially regarding delivery timelines. We sincerely apologize for the lack of communication on our end, which has added to your frustration. Your feedback is crucial to us, and we would like to make things right. Please reach out to us directly, and we'll do our utmost to assist you in resolving this issue and expedite your refund process. Thank you for your patience and understanding.
Best regards,
The Smart Cellular Team
“I cancelled the order as it wasn't delivered in time for my daughter's birthday, despite ordering 8 days prior. I was promised a refund within 10 days. However 9 days after cancellation, a phone was delivered to my house. I've had to send it back at my expense and still not received a refund. AVOID AT ALL COSTS!”
We're truly sorry to hear about your experience. It's disheartening to hear that your order didn't arrive in time for such an important occasion, and we apologize for the inconvenience caused by the unexpected delivery and the consequences that followed. We value your feedback and would genuinely like to assist you in resolving this matter. Please reach out to us directly, and we will do our best to address your concerns and expedite your refund process. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Best regards,
The Smart Cellular Team
“I ordered a phone for my son’s birthday and selected iPhone box , the phone arrived a week later and it was in really good condition. However the box and charging cable never arrived. I emailed in to say the box and charging cable were not present in the delivery and I got a response about 5 days later saying it would be sent. It’s now 3 weeks later and nothing. So I had to give my son his present without the box or without a charging cable. Not ideal. I explained this too in my
Email. It would be good to be sent this please”
Dear Katie,
Thank you for taking the time to share your experience with us. We're glad to hear that your son’s phone arrived in good condition, but we sincerely apologize for the inconvenience caused by the missing box and charging cable. It’s disappointing to know that you had to give the present without those important items.
We appreciate your patience as we work to resolve this matter. Please rest assured that we are looking into this and will ensure the items are sent out to you as soon as possible. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
