Dear Valued Customer,
Thank you for your wonderful 4-star review! We're pleased to hear that you found our product to be of excellent quality for the price. Your feedback is invaluable to us and helps us continue to improve.
Should you have any questions or need assistance in the future, please feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our service helpful and enjoyed a smooth purchasing experience. Your satisfaction is our top priority, and your kind words mean so much to us!
If you need any assistance in the future, please feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“Awful company to deal with. Quoted me £376 online for a phone in brand new condition. They then offered me £200 as they required to purchase additional insurance for the device. I sent them a phone exactly as described when they quoted me and they nearly halved the offer for no reason. If they needed the insurance then they should have factored that into the original quote.”
Dear Do,
Thank you for your 1-star review. We're truly sorry to hear about your experience and understand how upsetting it must be to receive a significantly lower offer than initially quoted.
We strive for transparency and clarity in our pricing, and we regret that this situation made you feel let down. Your feedback is crucial in helping us reassess our processes. We will take this matter seriously to improve our communications and ensure that our offers accurately reflect item requirements.
If you have any further concerns or would like to discuss this issue further, please don’t hesitate to reach out. We appreciate your feedback and hope to do better in the future.
Best regards,
The Smart Cellular Team
“My partner wanted to move up from her old iPhone 8 and the 13 seemed like a good choice. I found new ones for £450 but the idea of a refurbished 'pristine' phone for £300 sounded a good deal.
Despite reading a few negative reviews from other customers, I need not have worried. Delivery was fast - ordered Sunday, arrived Thursday - and the phone was indeed in pristine condition. The battery shows nearly 90% capacity and has proved to need charging far less often than the old 8 did. The transfer between the phones was even easier than either of us had anticipated so I have no hesitation in giving 5 stars; I would definitely use Smart Cellular again!”
Dear JohnA,
Thank you so much for your fantastic 5-star review! We're delighted to hear that your partner loved the upgrade to the iPhone 13 and that you found our refurbished option to be a great deal. It's wonderful to know the phone arrived quickly and in pristine condition, and that the battery life has exceeded your expectations.
We appreciate your trust in us despite other reviews, and we’re thrilled to hear that the transfer process was easier than anticipated. Your satisfaction is our top priority, and we would love to assist you again in the future!
Best regards,
The Smart Cellular Team
“Absolutely shocking service! They didn't answer emails! Waited for my order 2 weeks, and after that recived totally wrong phone. Different colour and absolute horrible condition (paid for the excellent condition) Opened the case through PayPal to get my money back!”
“One star is generous!!!
No one works there it seems? Phone never answered, emails not answered.
Good sold a fault phone which took nearly two weeks to arrive. Then all my messages got ignored about retuning the phone. Also phone calls not answered.
I only got my refund because of PayPal and even that they tried to wriggle out of.
Worst company ever”
“They quote price then they lower it to 70% due to insurance things they should tell everything in first place this looks like you're telling lies to your customers! Need to improve how to do business deals ! Or you will find yourself no where!”
“I’ve never been more frustrated with a company in my life. I ordered a phone, and instead of receiving what I paid for, I got the wrong model. No big deal, I thought—mistakes happen. But that’s where the customer service ended. I sent multiple emails requesting either an exchange or a refund. Absolutely no response. Crickets. Complete radio silence.
I returned the phone in good faith, thinking the issue would be resolved, but once again—nothing. No updates, no apologies, no effort to fix their mistake. It’s clear they couldn’t care less about their customers.
After weeks of being ignored, I had no choice but to escalate the issue to PayPal. This is by far the worst customer service experience I’ve ever had. If you value your time and money, do yourself a favor and steer clear of this company. They are completely unprofessional and seem to have no intention of making things right.”
Dear Mr,
Thank you for your fantastic 5-star review! We're thrilled to hear that ordering your refurbished Samsung S22 was easy and that our customer service met your expectations. It's wonderful to know that the quick delivery and excellent condition of the phone made you very pleased.
Your satisfaction is our top priority, and we truly appreciate your kind words! If you need any assistance in the future, don’t hesitate to reach out—we're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 4-star review! We're glad to hear that your phone arrived quickly and was as described. We appreciate your feedback regarding communication during dispatch, and we will certainly take that into consideration to improve our service.
We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're so glad to hear that you found it easy to buy and that the delivery was quick. It’s fantastic to know you loved your phone enough to order another for your husband!
If you ever need anything, don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear TJ,
Thank you for your outstanding 5-star review! We’re thrilled to hear that you received your phone quickly and that it arrived in fantastic condition. It’s great to know that you found our ordering process easy and that you’re happy with your purchase, especially at such a great price.
If you have any questions or need assistance in the future, please feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“This is going to be a mixed review. My phone arrived fine with no issues but there were multiple issues with my wife's phone. Firstly it arrived much much later then mib=ne, even though hers was ordered first and it can in the wrong colour. She arranged for it to be returned to be exchanged for the right colour but didn't get any confirmation that it had been received. After calling well after she was told the exchange would be issued she was told than she had been refunded the money! No email notification, so we could still be waiting now if we hadn't chased it up. Then we had multiple attempts to try and get the right phone ordered but was told it was out of stock (even though it was still on the website) so we went elsewhere! This experience has really put us off using Smart Cellular again.”
Dear Costin,
Thank you for your fantastic 5-star review! We’re thrilled to hear that your phone arrived in great condition and that the shipping was quick and free. Your satisfaction means a lot to us!
If you have any questions or need further assistance, please don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're thrilled to hear that you're delighted with your new iPhone 13. Fast and free delivery is our goal, and we're so glad to know everything went smoothly for you.
If you have any questions or need assistance in the future, don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 3-star review. We sincerely apologize for the slow service you experienced and appreciate your feedback. We are constantly working to improve our processes and your input is invaluable in helping us enhance our overall service.
If there's anything else we can assist you with, please don’t hesitate to reach out. We hope to have the opportunity to serve you better in the future.
Best regards,
The Smart Cellular Team
“Phone was really cheap comparing to others but is in really good condition,looks great.working fine,everything as described. Nice customer service,thanks for this”
Dear Jack,
Thank you for your great 4-star review! We’re glad to hear you’re satisfied with the phone and our service. We sincerely apologize for the delay in delivery and appreciate your understanding. Your feedback helps us improve, and we are committed to providing a smoother experience moving forward.
If you need any assistance in the future, please don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Very sensible protection to send a mobile phone in for delivery.
iPhone is was as described in excellent condition.
This is my second purchase from Smart Cellular”
Dear Fussy,
Thank you for your fantastic 5-star review! We're so pleased to hear that you found our protection for mobile phone delivery to be sensible and that your iPhone was in excellent condition as described. It's wonderful to see you back for a second purchase, and your continued support means the world to us!
If you need anything in the future, don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“I opted for an 'excellent' quality iPhone 14 pro and it arrived in perfect condition, really happy with it. A really reasonable price, and the standard delivery only took a few days to arrive. I was recommended this site by a colleague and I would highly recommend to anyone needing an upgrade.”
Dear Valued Customer,
Thank you for your amazing 5-star review! We're so glad to hear that the 'excellent' quality iPhone 14 Pro arrived in perfect condition and at a reasonable price. It's fantastic that the standard delivery was quick as well!
Your colleague's recommendation, along with your own, means the world to us. Should you need any assistance or have questions in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
