Hi,
Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us. It’s wonderful to know that you found the phone to be in good condition and that its authenticity as an original device was confirmed to your satisfaction.
At Smart Cellular, we take great pride in ensuring that our customers receive top-quality products and excellent service. Knowing that we met your expectations and provided a product that lived up to your standards reaffirms our commitment to delivering exceptional value and service.
Your feedback is incredibly valuable to us as it helps us continue to improve and provide the best possible experience for all our customers. We’re grateful for your support and for choosing Smart Cellular for your purchase.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again and ensuring that your future experiences with us are just as positive.
Thank you once again for your trust and for being a valued customer.
Best regards,
The Smart Cellular Team
“I have had a truly disappointing experience with them. I paid for a phone in 'pristine' condition. The phone I received had VISIBLE DAMAGE - scuffs and scratches that i wouldn't even class as a 'good' phone. It then took numerous emails and unanswered calls over SEVERAL days to get them to acknowledge me and my complaint. Eventually I was told to return the handset at a further cost to me. When I challenged this I was told they'd only refund postage of up to £8.50 - which is ridiculous since sending a high value item with guaranteed tracking costs considerably more. However I relented and sent it back as cheaply as possible. I have eventually been refunded the cost of the DAMAGED handset but am yet to be reimbursed for postage costs. It shouldn't be this hard to get my money back in 2024....”
Hi Eddie,
Thank you for your feedback. We’re sorry to hear about the issues with the phone condition and the delays in communication. This isn’t the standard we aim for.
We apologize for the inconvenience and will review our quality control and reimbursement policies. Please let us know your preferred contact method so we can address your concerns directly and find a resolution.
Thank you for bringing this to our attention.
Best regards,
The Smart Cellular Team
“Smart Cellular's deceptive trade-in practices are nothing short of disappointing. Their online store promises of fair trade-in prices and same day payment are a facade, masking the reality of demanding extensive personal documents such as proof of address, identity and receipts only to offer insultingly low values. This deceitful tactic, coupled with their sluggish response times, paints a bleak picture of a company that preys on customers' trust. It's evident from numerous reviews that this unscrupulous behaviour is ingrained in their business model, creating an utterly abysmal experience for unsuspecting individuals seeking a fair deal.”
Dear Bryan,
Thank you for your feedback. We’re very sorry to hear about the issues with our trade-in process and the delay in response. This experience is not what we strive for, and we regret any frustration caused.
We are actively working to improve our practices and appreciate any additional details you can provide. Your insights are invaluable in helping us enhance our service.
Thank you for bringing this to our attention. We hope to restore your trust and are here for any further questions or concerns.
Warm regards,
The Smart Cellular Team
Dear Customer,
We would like to extend our sincerest gratitude for taking the time to rate Smart Cellular with five stars. We are thrilled to hear that you had a positive experience with us! Your feedback is immensely important to us.
We are delighted to know that the phone met your expectations and that our customer service team was able to assist you promptly and effectively with any inquiries you had. Our team takes great pride in providing exceptional customer service, and it's fantastic to hear that our efforts resonated with you.
Thank you for your kind words and for considering us for any future purchases. We look forward to assisting you again in the future!
Warm regards,
The Smart Cellular Team
Dear George, Thank you so much for taking the time to give Smart Cellular a stellar five-star rating! We greatly appreciate your support and are thrilled to know that you had such a positive experience with us.
Additionally, we noticed that you mentioned "a new phone" in your review. We're delighted to hear that our service helped you in selecting a new phone, and we hope it's exceeding your expectations. If you ever need any assistance or have any further questions, please don't hesitate to reach out to us. We're here to help!
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Hello Dear,
Thank you for taking the time to share your positive experience with us! We’re delighted to hear that the price of your purchase allowed you to afford an iPhone and that the interest-free 3-month payment plan via PayPal worked out well for you. We’re also pleased to know that your phone arrived as expected and that you’re happy with it.
At Smart Cellular, we’re committed to providing our customers with great value and a smooth shopping experience, and it’s wonderful to hear that we’ve succeeded in meeting your expectations.
As a token of our appreciation for your feedback and for choosing us, we’d like to offer you two special discounts for your future transactions:
£15 Off: Use the code BIGSALE15 to receive £15 off your next purchase.
Additional £10 Off: Use the code SMART10 when selling a device to us for an extra £10 on top of our offer.
We hope these discounts add extra value to your future interactions with us. If you have any questions or need further assistance, please don’t hesitate to get in touch. We’re here to ensure your experience remains excellent, whether you're buying, selling, or seeking information.
Thank you once again for your positive review and for being a valued part of the Smart Cellular community. We look forward to serving you again soon!
Best regards,
The Smart Cellulart Team
Thank you so much, Michael, for giving us a stellar 5-star rating for Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Your satisfaction means the world to us!Additionally, we would like to extend our gratitude for your patience in receiving your iPhone.
We apologize for the two-week delay, and we appreciate your understanding during that time. We hope that the wait was worth it and that you are enjoying your new iPhone to the fullest.
Once again, thank you for choosing Smart Cellular and for taking the time to share your feedback. We're here for you whenever you need any assistance or have further inquiries.
Regards,
The Smart Cellular Team
Hello Customer,
Thank you so much for your incredible 5-star review of Smart Cellular!
We truly appreciate your kind words and are thrilled to hear that you are satisfied with our services. We apologize for the slight delay in delivery, as the phone was unexpectedly out of stock.
However, we made sure to keep you informed through regular email updates to ensure you were aware of the status.
It's fantastic to know that you find the phone great, and we're grateful for your patience and understanding.
If you have any further feedback or need assistance, feel free to reach out to us.
Thanks again for choosing Smart Cellular!
Regards,
The Smart Cellular Team
“I ordered a phone that was meant to arrive a few days ago, I've had no updates at all from the company and have had to persistently message to try and find out what's happening. All I've been told is there's a delay. No-one seems to be able to update me on why it's taking so long. I'm very disappointed as I bought from the site for the quick delivery time. Now I'm wondering if I've been conned.”
Dear Hannah,Thank you so much for taking the time to share your experience with Smart Cellular. We sincerely appreciate your feedback and are sorry to hear about the inconvenience you have faced regarding the delayed delivery of your phone.
Please contact us directly so we can assist you with this matter.
Regards,
The Smart Cellular Team
“Prompt delivery, in fact before scheduled. Price very good and product (sold as refurbished, pristine condition) appears like new with not a mark on it. Will definitely use Smart Cellular again. Highly recommended.”
Dear Paul,
Thank you so much for your fantastic 5-star rating of Smart Cellular! We’re absolutely thrilled to receive such positive feedback and are grateful for your kind words. It’s incredibly rewarding to hear that your experience with us was so enjoyable.
We’re delighted to know that our prompt delivery exceeded your expectations and that the price and quality of the refurbished phone met your satisfaction. Our team takes great pride in ensuring that every product we offer is in pristine condition, so it’s wonderful to hear that you found your phone to be just like new.
Your satisfaction is our top priority, and we are overjoyed that you would choose Smart Cellular again in the future. Your high recommendation means a lot to us and serves as a great motivator for our team to continue delivering exceptional service.
Should you ever need any assistance or have any questions, please don’t hesitate to reach out. We’re here to help and ensure that every aspect of your experience with us is as seamless as possible.
Thank you once again for choosing Smart Cellular. We look forward to the opportunity to serve you again in the future and to continue providing you with outstanding products and services.
Best regards,
The Smart Cellular Team
Dear Lee,
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind feedback and are thrilled to hear that you’re satisfied with your recent purchase.
It’s wonderful to know that the phone you received was exactly as described and met your expectations. We always strive to provide our customers with high-quality products that match the descriptions and standards we advertise, so your positive feedback is incredibly rewarding. Knowing that you’re happy with your new phone makes all our efforts worthwhile.
Your satisfaction is our top priority, and it’s great to hear that we succeeded in delivering a product that you’re pleased with. We take pride in offering top-notch products and excellent service, and your review reinforces our commitment to these values.
Once again, thank you for taking the time to share your experience and leave such a positive review. Your feedback helps us continue to improve and motivate us to keep up the good work. If you have any questions or require further assistance at any time, please don’t hesitate to reach out. We’re always here to help and ensure you have the best experience possible.
Thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“iPhones are the among the best but not the cheapest. Shopping around online I found this pristine model from this company. This iphone 11 from Smart Cellular is indistinguishable from brand new. Why buy new from Apple when I got a fabulous bargain from this company at a fraction of the price? Smart Cellular phones are very competitively priced and their promise of assured customer satisfaction was a big plus. I am very pleased and delighted with this purchase. Delivery was prompt and secure. Recommended.”
Dear Barry,
Thank you so much for your incredible 5-star rating and thoughtful review of Smart Cellular! We are genuinely grateful for your kind words and are thrilled to hear that your experience with us was so positive.
We completely agree that iPhones are among the best devices on the market, though their higher price can be a concern for many. We’re delighted that you took the time to explore your options online and discovered our pristine iPhone 11 model at a fraction of the cost. It’s fantastic to know that you found the phone to be indistinguishable from brand new.
At Smart Cellular, we are committed to offering high-quality, competitively priced phones without compromising on the customer experience. We take great pride in providing products that not only meet but exceed our customers’ expectations. It’s wonderful to hear that we succeeded in delivering a product and service that you are pleased with.
Ensuring prompt and secure delivery is a top priority for us, and we’re glad that our efforts to provide a smooth and efficient process were reflected in your experience. Your satisfaction is our greatest reward, and your feedback reinforces our commitment to maintaining high standards.
Thank you once again for choosing Smart Cellular and for recommending us. Your trust means a great deal to us, and we look forward to the opportunity to serve you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Hi Customer,
Thank you so much for taking the time to leave us a 4-star rating! We genuinely appreciate your feedback and are thrilled to hear that you’re very satisfied with both the phone and the speedy delivery.
Your satisfaction is incredibly important to us, and it's wonderful to know that we met your expectations. We strive to offer exceptional products and services, and it’s rewarding to hear that our efforts have resonated with you.
If there’s anything more we can do to make your experience even better, or if you have any further questions or concerns, please don’t hesitate to reach out. We’re here to assist you and ensure that your experience with us continues to be positive.
Thank you once again for your support and for choosing Smart Cellular. We look forward to serving you again in the future. Have a fantastic day!
Best regards,
The Smart Cellular Team
Hi,
I’m very sorry to hear that you received the wrong color phone. I apologize for any inconvenience this has caused.
Please contact us directly to arrange a replacement or return. We’ll ensure that the correct phone is sent to you as quickly as possible.
Thank you for your understanding, and we look forward to resolving this issue for you.
Best regards,
The Smart Cellular Team
“I bought an Apple iPhone 12 (128 GB) in Blue, unlocked, from Smart Cellular as a gift for my dad, and he’s very happy with it. The phone arrived exactly as described, and the delivery was quick—just in time for his birthday.”
Hi Thi Vu,
Thank you so much for your wonderful review! We’re delighted to hear that your dad is happy with the Apple iPhone 12 and that it arrived just in time for his birthday. It’s great to know that the phone met your expectations and was exactly as described.
At Smart Cellular, we strive to provide high-quality products and efficient service to ensure our customers have a positive experience. It’s rewarding to hear that our efforts have made a difference for you and your family.
As a token of our appreciation for your kind words, we’d like to offer you some special discounts for your future purchases. Use the code SMART10 when selling a device to us to receive a special offer. Additionally, for any future purchases, you can use the code BIGSALE15 to get £15 off. We hope these offers add even more value to your experience with us.
If you have any other questions or need assistance with anything else, please don’t hesitate to reach out. We’re here to help and look forward to serving you again in the future.
Thank you once again for choosing Smart Cellular, and we hope to continue providing you with excellent service!
Best regards,
The Smart Cellular Team
“The phone is fine but it was dispatched very very late and communication was poor. I messaged many times to find out where the phone was as it was needed by a certain date. Replies were very slow and didn’t explain when the phone would arrive. When I asked for a refund, I was told it had ‘just been dispatched’ so I would have to return it by a certain date for a refund. (This wasn’t the case as the postal service didn’t mark it as dispatched until the following day). I had explained several times that as it was very late nobody would be there to receive it but it fell on deaf ears. I had to contact the courier to rearrange delivery which was extra hassle as we were away at the time.”
Dear Customer,
Thank you so much for taking the time to provide us with your valuable feedback on your experience with Smart Cellular. We appreciate your kind words and we're thrilled that you had a wonderful experience with us.
At Smart Cellular, customer satisfaction is our utmost priority, and knowing that we have managed to make you happy means the world to us. We strive to consistently deliver reliable service and top-notch products to our customers, and we're delighted that we were able to meet your expectations.
If there's anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to reach out to us. Our friendly customer support team is always here to help and ensure your complete satisfaction.
Once again, thank you for your kind words, and we look forward to serving you again in the future.
Warm regards,
The Smart Cellular Team
“Bought a good condition used Samsung phone. Took a while to have the phone I wanted in stock even though it showed in stock when i made purchase. So there was a bit of a delay on receiving the phone and I was nervous I had been scammed but i received the phone and condition was excellent and the phone works without issues.”
Hi Gerard,
Thank you for your feedback. We’re thrilled to hear that you’re satisfied with the condition and performance of the Samsung phone you received. It’s our goal to ensure all our products meet high standards, and we’re glad this was the case for you.
We apologize for the delay you experienced. We understand how unsettling it can be when there’s a discrepancy between what’s shown in stock and the actual availability. Our inventory system occasionally takes time to update, which can cause delays. We are actively working to improve this process to minimize such issues in the future.
Your patience and understanding are greatly appreciated, and we’re delighted to hear that the phone arrived in excellent condition and is working perfectly for you.
As a token of our appreciation for your patience, we’d like to offer you a £15 discount on your next purchase. Please use the code BIGSALE15 at checkout to redeem this offer. We hope this helps make up for any inconvenience you experienced and shows our commitment to providing a better customer experience.
If you have any further questions or need assistance, please don’t hesitate to contact our customer service team. We’re here to help and ensure your experience with us is as smooth as possible.
Thank you again for choosing us. We look forward to serving you in the future and exceeding your expectations with every purchase.
Best regards,
The Smart Cellular Team
“I've made a sale too you and you've had my phone for nearly a week and still not heard what's happening. Should of been same day payment , and your customer service is ridiculous to get through too. I'm not happy with the service whatsoever”
Hi,
I’m truly sorry to hear about the delay and your difficulties reaching our customer service. To address your concerns and resolve this promptly, please contact us directly. We’ll prioritize your case and provide an update on your payment status as soon as possible.
Thank you for your patience, and we look forward to resolving this issue for you.
Best regards,
The Smart Cellular Team
Hi Customer,
Thank you so much for your glowing review! We’re absolutely thrilled to hear that you’re continually satisfied with your purchases and that we’ve become your trusted source for phones. Your loyalty and positive feedback are incredibly valuable to us, and we’re grateful for your continued support.
To express our appreciation, we’re excited to offer you some special promotions on your next interactions with us. For your next purchase, use the code BIGSALE15 to receive £15 off, giving you even more value for your money. Additionally, if you’re considering selling any items to us in the future, apply the code SMART10 to get an extra £10 on your sale. We hope these offers make your experience with us even more rewarding.
Our team is always here to assist you, so if you have any questions or need help with anything, please don’t hesitate to reach out directly. We’re committed to ensuring that your experience remains exceptional every time you choose us.
Thank you once again for your trust and support. We look forward to continuing to serve you and providing you with the best products and service in the future!
Best regards,
The Smart Cellular Team
Hello,
Thank you so much for your positive feedback! We’re delighted to hear that you’re pleased with the quality of your phone. It’s always our goal to provide products that meet high standards, and it’s wonderful to know that we achieved that for you.
We apologize for the slight delay in postage and appreciate your understanding. We are continually working to improve our shipping process to ensure that such delays are minimized in the future. Your feedback is invaluable in helping us refine our services.
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure that your experience with us remains exceptional.
Thank you once again for choosing us and for your patience. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
