Dear Emma,Thank you so much for giving us a 5-star rating for Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a great experience with us.
We are delighted to know that you are satisfied with your purchase of the refurbished iPhone 8 Plus and that our prompt delivery met your expectations. Providing quality products and efficient service is always our top priority.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future!
Thank you, Jo, for taking the time to leave us a 5-star rating! We're thrilled to hear that you had a great experience with Smart Cellular. We pride ourselves on providing brilliant service, top-notch products, and proper security checks. Our constant communication ensures that you are always in the loop. We appreciate your kind words and thank you for choosing us.
“Awful experience, took three weeks to get phone, can never get speaking to anyone, don’t answer , don’t return calls, don’t respond to emails, and when they do, different people tell you different things. Wrong colour sent. Avoid this company at all costs.”
Dear Patrick,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and bringing these issues to our attention.
Firstly, we would like to sincerely apologize for the inconvenience you faced regarding the delayed delivery of your phone. We understand how frustrating it can be, and we deeply regret any inconvenience caused.
We're sorry to hear that you have had difficulty reaching out to our customer support team. We strive to provide excellent service, and it's disheartening to hear that we have fallen short in this aspect. We will address this matter promptly to ensure that our customers can always reach a member of our team for assistance.
In regards to your concerns about unanswered calls, unreturned calls, and unresponsive emails, we apologize for any inconvenience caused. We understand the importance of timely communication, and we will investigate this matter further to ensure that this does not happen again.
We are truly sorry to hear that you received the wrong color for your phone. This is not the level of service we aim to provide, and we apologize for the mistake. Kindly let us know your preferred color, and we will promptly arrange for a replacement to be sent out to you.
Please know that we take
Thank you so much, Shereen, for your outstanding 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. Your kind words about our excellent customer service, super fast delivery, and accurately described items make us incredibly proud. We are delighted to have met your expectations and would be more than happy to help you with any future orders. Thanks again for choosing Smart Cellular!
“I needed to replace my wife’s ageing iPhone 6 as it had problems and was no longer updatable.
I selected Smart Cellular from a shortlist of vendors as their reviews were good.
The iPhone 13 pro max which was described as ‘excellent’ condition arrived and was, in fact, what I would call pristine! My wife is thrilled with it and it was so easy to set up and use. Brilliant service!”
Dear Martin,Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your positive feedback.
We are glad to hear that you chose Smart Cellular based on our good reviews and that we were able to meet your expectations. It's fantastic to know that the iPhone 13 Pro Max you purchased was in pristine condition and that your wife is thrilled with it. We always strive to provide excellent devices and a seamless set-up experience.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future.
Dear Amanda,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.
We also want to acknowledge your kind words regarding the item as described, its very good condition, the great value for money, and our excellent communication. This feedback truly motivates us to keep delivering top-notch products and outstanding service to our customers like you.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future!
Thank you, Aglt, for your exceptional 5-star rating of Smart Cellular! We truly appreciate your support and are delighted to hear that you had a fantastic experience with us. We're glad you found our item to be fab, the price reasonable, and delivery prompt. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Dear David, Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your support and feedback. We're thrilled to hear that you had an excellent experience with our service and that the iPhone 12 mini you received is just like a brand new one. We strive to provide top-quality products and it's wonderful to know that it served as a great replacement for your iPhone 6s. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Thank you so much for taking the time to leave us a fantastic 5-star rating! We truly appreciate your support and we're thrilled to hear that you are satisfied with Smart Cellular. It's great to know that the phone and battery are performing well for you.We apologize for the delayed delivery, but we're glad everything turned out fine in the end. We always strive to improve our services and will work on ensuring smoother and timely deliveries in the future.
Once again, a big thank you for your kind words and your trust in our products. We're here for you whenever you need any further assistance.
“I have now purchased two iPhones from back market and been very impressed with them, I had an issue with a trade in but this was resolved by customer service. Great prices and company, thank you!”
Thank you so much for your amazing 5-star review of Smart Cellular! We are truly grateful for your kind words and support. We are thrilled to hear that you have purchased two iPhones from us and have been impressed with their quality.
We apologize for any inconvenience you experienced with the trade-in process, but we are delighted to know that our customer service team was able to resolve the issue for you. At Smart Cellular, we strive to provide exceptional service and ensure our customers' satisfaction.
Your appreciation for our great prices and company means a lot to us. We will continue to offer the best products at competitive prices, maintaining our commitment to excellence. Should you need any further assistance, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
Smart Cellular Team
Dear Ash,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you had an excellent experience with our service.
"Just as described. Arrived very quickly." - We are delighted that you found our product to be exactly as described and that it arrived promptly.
We strive to provide top-notch service to all our customers, and your review reassures us that we are on the right track. If there is anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future!
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. We're delighted to know that your phone arrived in perfect condition, just as described, and that the delivery was quick. At Smart Cellular, we strive to provide excellent service and deliver high-quality products to our customers.
Thank you again for choosing Smart Cellular, and we look forward to serving you in the future!
“Purchased a refurbished iPhone12 - good price, arrived on time (kept me informed of progress of the order). The phone is in condition they stated. App migration and update went smoothly. Very happy so far but I have not yet set up the phone.”
Thank you so much for your generous 4-star rating of Smart Cellular! We greatly appreciate your feedback. We're delighted to hear that you had a positive experience with us and that you found the purchasing process smooth. Rest assured, as we promised, we always keep our customers informed about the progress of their orders.We're thrilled that your refurbished iPhone12 arrived on time and in the condition we stated. It's wonderful to know that the app migration and update went smoothly for you. We understand that setting up a new phone can sometimes be a bit daunting, but we're confident that you'll have a great experience once you do.
Once again, thank you for choosing Smart Cellular, and we hope to continue providing you with the best service and products in the future. Should you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.
“I ordered my iPhone 12 64gb phone and went for the pristine, and when it arrived it looked brand new, not a mark on it. Thank you so much I’m super happy with my purchase and also you offer a 18 month warranty which is peace of mind too.”
Dear Bev,Thank you so much for your amazing 5-star rating of Smart Cellular! We are thrilled to hear that you had such a positive experience with us. We're glad that your iPhone 12 64gb phone arrived in pristine condition, looking brand new without a single mark. Your satisfaction is our top priority, and we're delighted that we were able to provide you with a product that met your expectations. Additionally, we're glad that our 18-month warranty gives you peace of mind.
Thank you once again for your kind words and for choosing Smart Cellular. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
Thank you so much for your fantastic 5-star rating of Smart Cellular! We really appreciate your support and recommendation. It's great to know that you had a positive experience with our products. We apologize for any inconvenience you experienced with our customer service regarding leaving a review for EarPods. Your feedback is important to us, and we will certainly look into improving this aspect for future reference.
If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help! Thank you once again for choosing Smart Cellular, and we hope to serve you again in the future.
“I checked out the available deals for a refurbished iPhone 12 and Smart Cellular seemed a little better than most. I placed the order and the phone arrived very promptly (not always a given when you live on a remote Scottish Island). The phone is as described and looks immaculate! My only problem so far is transferring from my old iPhone 6 to the new one. The Apple help desk will be in fairly constant use........”
Dear Colin,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your kind words and recommendation.
We are delighted to hear that you found our deals for refurbished iPhone 12 to be better than most options available. It's fantastic to know that your order arrived promptly, despite living on a remote Scottish Island. We strive to ensure timely delivery to all our valued customers.
We're pleased to hear that the phone is as described and in immaculate condition. We understand that transferring data from your old iPhone 6 to the new one can sometimes be a challenge. Rest assured, our team is here to assist you throughout the process. Additionally, the Apple help desk will provide you with expert guidance and support.
Once again, thank you for choosing Smart Cellular. We are here to help you with any further inquiries or assistance you may need. We value your satisfaction and look forward to serving you again in the future.
Warm regards,
Smart Cellular Team
“I recently purchased a Samsung s23 ultra from Smart cellular.
Delivery was fast and in the promised time frame.
Customer service were great in sending emails updating on delivery and providing links after the purchase for feedback.
It came well packaged and in a superb condition”
Dear Florence,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us.
We are delighted to know that you recently purchased a Samsung s23 ultra from us and that our delivery service met your expectations. Our team works hard to ensure timely and swift deliveries, and we're glad we could deliver your order within the promised time frame.
We also appreciate your kind words about our customer service. We strive to keep our customers informed every step of the way, and it's wonderful to hear that our emails updating you on the delivery and providing feedback links were helpful to you.
Furthermore, we take great care in packaging our products to ensure they arrive in pristine condition, so we're thrilled to learn that your Samsung s23 ultra arrived well packaged and in superb condition.
Thank you once again for choosing Smart Cellular. We truly value your support and hope to serve you again in the future. If you have any further questions or need any assistance, please don't hesitate to reach out to us.
Warm regards,
Smart Cellular Customer Support
“Well I’m very happy with my purchase, I ordered an iPhone 13 Pro in pristine condition and that is exactly what I received, a lovely phone in as new condition and at a fantastic price, much cheaper than am***n. Many thanks.”
Dear C,Thank you so much for your generous 5-star rating of Smart Cellular! We truly appreciate your support and feedback.
We are thrilled to hear that you are very happy with your purchase of the iPhone 13 Pro in pristine condition. It's wonderful to know that we met your expectations by delivering a lovely phone that was just like new. And we're even more delighted that our pricing was fantastic and provided you with better value compared to other platforms.
Once again, thank you for choosing Smart Cellular. We are grateful for your business and are here to assist you with any future needs.
Many thanks,
Smart Cellular Team
Dear John, Thank you so much for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are delighted to know that the phone you ordered was just as described and arrived promptly as promised. It's great to hear that the condition of the second-hand phone was satisfactory and that it is working well. We always strive to provide our customers with top-notch products and service, and we are glad to know that we met your expectations. Thank you once again for choosing Smart Cellular, and we hope you continue to enjoy your phone.
“Not quite pristine but still very good.
It arrived well packaged and on time. It however was not quite in the 'pristine' condition described. On 2 of the corners (back side) there were chips and dents to the case. Emailed customer services who seemed disinterested in trying to resolve this issue. A simple downgrading to 'excellent' would have meant 5 star review but it wasn't too be.
I have decided to keep the phone as the rest is perfect. There are no scratches to the screen and the battery health is 96%. It was also the cheapest around, by some way.
I would use smart cellular again as all resellers can experience grading issue.... Most would try to resolve the issues though.”
Thank you for your 4-star rating of Smart Cellular. We appreciate your feedback and are glad to hear that the phone arrived well packaged and on time. We apologize for any inconvenience caused by the condition of the case. While it may not be in pristine condition, we're grateful that the rest of the phone meets your expectations with no scratches to the screen and a healthy battery. We understand your disappointment with our customer service and will strive to improve. Thank you for considering using Smart Cellular again, and we hope to provide you with an even better experience in the future.
Posted 6 months ago
Thank you for your 4-star rating and for choosing Smart Cellular. We sincerely appreciate your feedback. We apologize for the condition of the corners of the case, as it was not in the pristine condition as described. We are continuously working on improving our grading process to ensure customer satisfaction. We also apologize if our customer service seemed disinterested in resolving the issue; we will address this internally to ensure a better experience for our customers. We are glad to hear that the rest of the phone met your expectations, with no scratches on the screen and a healthy battery. We are also pleased that our pricing was the most competitive. We hope that despite this minor concern, you will consider using Smart Cellular again in the future. Thank you for your understanding.
