“Took really long time to get my order. My first order i waited over a month emailing a lot got late response on my email. My order was always about to get shipped but nothing happend. One time i was told that it was with the dispatch team to be shipped but when nothing was shipped few says after that I emailed again, then they told me that it was cancelled (i for sure didn’t cancel and did not get a email from them about that) I already waited over a month. So they told me to order it again and they would ship it right away , so i did. But still nothing was shipped I waited over a month to get my order. I ordered pristine phone, i got nice looking phone but the battery health was not good only 75%.”
Dear Sylvia,Thank you so much for taking the time to provide us with your feedback on your experience with Smart Cellular. We sincerely apologize for the inconvenience and frustration you faced while waiting for your order.
We understand how important it is to receive orders promptly, and we are truly sorry for the delay in shipping your first order. We also apologize for the delayed response to your emails. We should have been more prompt and attentive in addressing your concerns.
Regarding the cancellation of your previous order, we apologize for any confusion caused. We understand that you did not cancel it, and we apologize for not communicating this to you effectively. It was certainly not our intention to make you wait longer than necessary.
We apologize for the further delay in shipping your reordered item. We truly appreciate your patience throughout this process, and we deeply regret the extended wait time you experienced.
We understand your disappointment with the battery health of the phone you received. We strive for excellence in providing quality products to our customers, and we apologize for falling short in this aspect. We will certainly take this feedback into consideration and work towards improving our quality control processes.
Sylvia, we appreciate your honesty and feedback, as it helps us identify areas where we can make improvements. We genuinely want to make things right for you. If you have any further suggestions or if there is anything else we can do to rectify the situation, please let us know. Your satisfaction is of the utmost importance to us, and we are committed to ensuring a positive experience for every customer.
Once again, we apologize for any inconvenience caused and appreciate your understanding. Thank you for bringing these issues to our attention.
Best regards,
Smart Cellular Customer Support Team
“Bought an Iphone just before Christmas for my daughter and I have to say it was in pristine condition.
If I'm looking for another phone in the future will definitely use again.”
Dear Mr,Thank you so much for your five-star rating of Smart Cellular. We greatly appreciate your support and we are thrilled to hear that you had a positive experience with us. We take pride in delivering products that are in pristine condition, and it's wonderful to know that your daughter's iPhone met your expectations.
We would be delighted to assist you again in the future when you're looking for another phone. Our team will be more than happy to help you find the perfect device that meets your needs.
Thank you once again for choosing Smart Cellular, and we look forward to serving you again soon.
“Do not dispatch within the time frame given Then sent the wrong Mobile Phone. Very very poor communication, leave messages on the telephone as they do not answer. They do not respond to Emails! Then sent me an invoice for an additional payment for the handset the sent as it was more money. Raised it with PayPal, they did not communicate within a good time frame with PayPal. From start to finish I only received my refund on 12th Feb 2024 when I raised the issue on 4th December 2023. PayPal ruled in my favour but never received the Special Delivery postage fee that I had to pay for this Companies error. My advice would be to avoid at all costs. I only gave 1 Star as you are unable to review without selecting a Star rating.”
Dear Chris,Thank you so much for taking the time to provide your feedback about your experience with Smart Cellular. We truly appreciate your honesty and value your input.
Firstly, we would like to sincerely apologize for the inconvenience you faced with our service. We deeply regret the issues you encountered, such as the delay in dispatching your order within the given timeframe and sending you the wrong mobile phone. We understand how frustrating it must have been to experience very poor communication, with unanswered phone calls and unresponsive emails.
We also apologize for the additional payment invoice and the lack of timely communication with PayPal. We understand how important it is to resolve such situations promptly, and we acknowledge that we fell short in meeting your expectations in this regard. We're glad to hear that PayPal ruled in your favor, but we are genuinely sorry that you did not receive the refund for the Special Delivery postage fee you had to pay due to our error.
Your advice to avoid our services at all costs is taken seriously, and we want to assure you that we are committed to improving. We would greatly appreciate it if you could share any specific suggestions on how we can make things better. Your valuable insights will help us assess and address the issues that you and other customers may have experienced.
Once again, we genuinely apologize for the inconvenience you faced. Your feedback is essential to us, as it assists us in improving our processes and providing a better customer experience. Please know that we take your concerns to heart and will work diligently to prevent similar issues from happening in the future.
Thank you for giving us the opportunity to rectify our mistakes, and we hope to have the chance to regain your trust in the future.
Best regards,
Customer Service Team
Smart Cellular
“Purchased an iphone 12 for my daughter, it arrived as advertised, condition practically as new. My daughter is very happy with it, and it was a good price.”
Dear Sarah, Thank you so much for giving Smart Cellular a 5-star rating! We are thrilled to hear that you are satisfied with your purchase of the iPhone 12 for your daughter. We take pride in delivering devices exactly as advertised, and it's wonderful to know that the condition of the phone was practically as new.
We greatly appreciate your kind words, and we're thrilled that your daughter is happy with her new phone. Providing our customers with quality products at competitive prices is our priority. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular. We truly value your feedback and your business.
Dear John,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and support. It's great to hear that your experience with us was top-notch.
We are delighted that you found everything to be fine, your purchase arrived swiftly, and you were pleased with the price and condition of the phone. Your satisfaction means a lot to us, and we are thrilled to have met your expectations.
We hope that your new phone brings you joy and fulfills all your needs. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We're always here to help!
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future.
Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your support and value your feedback.
We are thrilled to hear that you found our item excellent. However, we sincerely apologize for the inconvenience you experienced with the lead time from order to receipt. We are pleased to inform you that we have taken immediate action in resolving this issue. Your satisfaction is our utmost priority, and we are committed to continuously improving our services.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Thank you so much for your wonderful 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us.
We're glad to know that you found our delivery service fairly quick and that we promptly responded to your emails within the specified time frame. Ensuring excellent customer service is one of our top priorities, so it's fantastic to hear that you were satisfied with our responsiveness.
Moreover, we're delighted to hear that the phone you received was in superb condition. We take great care in thoroughly inspecting and preparing our products to meet the highest standards of quality. It's always rewarding to receive such positive feedback.
Once again, thank you for choosing Smart Cellular. We truly value your business and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your time and feedback. We're delighted to hear that you had a great experience with us. We always strive to provide excellent products and fast delivery, so we're thrilled to know that your 13 Pro Max arrived quickly and in excellent condition. It's fantastic to hear that it's working very well for you too! We're also proud to offer competitive pricing that won't break the bank. Thank you for choosing Smart Cellular, and we look forward to serving you again in the future!
“I bought two iPhone 13s for myself and my wife. Condition of phones was exactly as described. Prompt delivery and no issues. Will definitely use again and recommend to family and friends.”
Dear Mark,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you and your wife are enjoying your new iPhone 13s. We pride ourselves on ensuring that the condition of our phones matches the description, and it's wonderful to know that you found them exactly as described.
We're also glad to hear that the delivery was prompt and that you encountered no issues throughout the process. Customer satisfaction is our top priority, and your positive experience is a great motivation for us to continue providing excellent service.
Thank you for your kind words, Mark. We're grateful for your trust in us, and we look forward to serving you again in the future. If you have any friends or family members who are in need of smartphones, we would greatly appreciate your recommendation.
Once again, thank you for choosing Smart Cellular and for being a valued customer.
Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your kind words and feedback.
We are thrilled to hear that your experience with us was excellent. At Smart Cellular, we strive to provide our customers with an easy and efficient purchasing process. We are glad that you found our communication to be great and that the smart phone was delivered efficiently.
Your satisfaction is our top priority, and your positive review validates our efforts. We will continue to work hard to maintain the high standard of service that you have come to expect from us.
Once again, thank you for choosing Smart Cellular and for the encouraging feedback. Please don't hesitate to reach out if you need any further assistance.
Best regards,
Smart Cellular Team
“Great looking phone. We had issues with delivery. Also tried to reach Smart cellular by phone with the number provided no answer. They did get back via email after leaving a message on the chat bot. The phone was for our granddaughters birthday and it arrived a day late. We ordered the phone 10 days before her birthday. We thought that would be in plenty of time.”
Thank you so much for your 4-star rating and for taking the time to share your feedback about Smart Cellular. We truly appreciate your support and are glad to hear that you found our phone to be great-looking.
We sincerely apologize for the issues you experienced with the delivery and phone assistance. We understand the importance of timely delivery, especially for special occasions like your granddaughter's birthday, and we apologize for any inconvenience caused by the late arrival of the phone. We have taken note of your feedback regarding the difficulties in reaching out to us by phone and we will make sure to improve our communication channels to better serve our customers.
We are, however, pleased to hear that our team was able to assist you via email after leaving a message on the chat bot. We strive to provide our customers with excellent customer service and it is encouraging to know that we were able to address your concerns in a timely manner.
Thank you again for your support and for bringing these issues to our attention. We value your feedback and will work diligently to enhance our services for a more seamless customer experience. If you have any further questions or concerns, please do not hesitate to reach out to us.
Best regards,
Smart Cellular Team
Thank you so much for giving Smart Cellular a fantastic 5-star rating! We truly appreciate your support and kind words about our service.
It's always wonderful to hear that our customers are satisfied with their experience, and we're thrilled that you found our service great. Ensuring that our customers receive top-notch service is a priority for us.
Moreover, we're glad to know that the phone you received was in pristine condition and looked as good as new. We take great care in meticulously inspecting and refurbishing our devices, so receiving feedback like yours reaffirms our commitment to quality.
We sincerely appreciate your feedback and your recommendation. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Kristina,Thank you for taking the time to rate Smart Cellular with a 4-star review! We truly appreciate your feedback and are glad to hear that you had a positive experience overall.
At Smart Cellular, we strive to provide high-quality products and excellent customer service. We apologize if the phone had more scratches than you expected. If you have any concerns or questions regarding the condition of our devices, please don't hesitate to reach out to our support team. We are here to assist you and ensure your complete satisfaction.
Thank you once again for choosing Smart Cellular. We value your support and hope to serve you again in the future!
Thank you so much for awarding Smart Cellular with a stellar 5-star rating! We greatly appreciate your kind feedback and are thrilled to hear that you have been enjoying our services.
At Smart Cellular, we strive to provide a seamless service experience to all our valued customers. It warms our hearts to know that you find our service efficient and hassle-free. Your satisfaction is our top priority, and we are committed to consistently delivering excellence.
Once again, we extend our deepest gratitude for your support and trust in Smart Cellular. If there is anything else we can assist you with, please do not hesitate to reach out to our dedicated team. We are here to ensure your continued satisfaction.
Warm regards,
Smart Cellular Team
“Bought a pristine graded IPhone 13 after my old one got stolen. The quality is excellent just like new, battery capacity is at 94%, so pretty good still. Probably the best offer with a wide range of options. Very happy and highly recommended.”
Dear ND,Thank you so much for your incredible 5-star rating of Smart Cellular! We are absolutely thrilled to hear that our pristine graded iPhone 13 has exceeded your expectations. It's wonderful to know that the quality is excellent, just like new, and that the battery capacity is at an impressive 94%. We take pride in offering the best options and ensuring customer satisfaction.
Your recommendation means a lot to us, and we couldn't be happier that you are highly satisfied with your purchase. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and hope to serve you again in the future.
“Lots of choice. Good price and the iPhone was in A1 condition, much better than I thought the phone would be in.
1 day late than the estimated time but that's not a problem.
My boy is happy.”
Dear Matt, Thank you so much for your glowing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
We're glad that you found our selection of products to be extensive and that the pricing was suitable for you. It's also fantastic to know that the iPhone you received was in excellent condition, exceeding your expectations.
While we apologize for the slight delay in delivery, we're relieved to hear that it didn't pose any inconvenience for you.
Thank you once again for choosing Smart Cellular, and we're elated that your boy is happy with the purchase. Please don't hesitate to reach out if you need any further assistance.
Thank you so much for taking the time to rate Smart Cellular with a glowing 5-star review! We are incredibly grateful for your kind words and support. It means a lot to us that you found our communication to be great and our service satisfactory. We take pride in providing a seamless and enjoyable experience for our customers. Your satisfaction is our top priority, and we are thrilled to hear that you found it easy to deal with us.
Once again, thank you for your amazing review. We truly appreciate your business and look forward to serving you again in the future.
Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to know that you are satisfied with our service. We apologize for the slight delay in delivery, but we're glad you found our prices fair. We strive to provide our customers with quality products at competitive prices. We value your support and look forward to serving you again in the future.
Thank you so much for your 5-star rating of Smart Cellular! We really appreciate your support and admiration. From order to customer service, we cannot fault them. Thank you again and we look forward to serving you in the future!
“I sent a brand new I phone 13pro max as Smart Cellular offered the best price at £520 . When they received it they got back to me to offer £250 ! I rejected and requested phone back . They then offered £265 as they advised there were marks on the phone !! Phone is now back with me ( no marks anywhere ) it’s definitely put me off selling on line in the future”
We want to assure you that our grading process is thorough and intended to be fair and transparent. We understand that the condition of a device can be subjective, and we are committed to ensuring our customers are satisfied with our evaluations. If a device does not meet the initially quoted condition, we are open to regrading it. We encourage customers to request pictures of their devices if there are any discrepancies in the assessment, and we are more than willing to provide these.
