Dear Customer,
Thank you so much for your stellar 5-star review! We’re delighted to hear that your experience with us was marked by good communication and that your phone arrived in perfect condition.
We strive to ensure a seamless process for all our customers, and your feedback reassures us that we’re achieving that goal. If you need any assistance or have questions in the future, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Steve,
Thank you for your thoughtful 4-star review! We’re glad to hear that you’re enjoying the product and appreciate your understanding regarding the delivery timing.
We always aim for prompt deliveries, and we’ll certainly take your feedback into account to improve our services. If you have any questions or need further assistance, feel free to reach out. We’re here for you!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found your phone both cheap and nice.
Your satisfaction is incredibly important to us, and we're glad we could meet your expectations. If you need any assistance or have questions in the future, feel free to reach out!
Best regards,
The Smart Cellular Team
“Offer dropped by two thirds
I was expecting Smart Cellular to ultimately offer less than initially quoted - this is just how these businesses work once you have sent in your device. But dropping it by two thirds, when the handset is in very good conditions? It's a very dishonest practice and I will not be recommending them to others.
I contacted them to complain, and their offer for the phone went down rather than up...”
“They provided tutorials that ranged from basic setup to advanced features, perfect for all skill levels. It felt like they genuinely wanted to help me get the most out of my purchase, no matter my experience level”
“Phones look ok but as they are Christmas presents, not used them yet! Delivery information was good & arrived on time. Customer service is the only let down!”
Dear Customer,
Thank you for your 3-star review! We're glad to hear that the phones look okay and that you appreciated our timely delivery information.
We apologize that our customer service didn’t meet your expectations, as we strive to provide the best support possible. Your feedback is invaluable to us, and we will use it to enhance our service in the future.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
“Ordered a red iPhone XR received a black one, when I emailed they were very apologetic amd j got a partial refund.
Condition of phone was as good as they described.”
Dear Louise,
Thank you for your review! We’re glad to hear that you found our team apologetic and that we were able to provide a partial refund. Your understanding means a lot to us.
We strive to accurately describe the condition of our phones, and we're pleased that the device met your expectations. Should you need any assistance in the future or have any questions, please don’t hesitate to reach out. We're here for you!
Best regards,
The Smart Cellular Team
“The service is excellent, I got a Samsung S21 by mistake, when I really wanted the S21 ultra. They were very helpful. Also as a point the S21 was ordered as pristine and it was like new.”
Dear Raymond,
Thank you for your glowing 5-star review! We're thrilled to hear that you had an excellent experience with our service and that the Samsung S21 arrived in pristine condition.
Customer satisfaction is our top priority, and it's great to know that our team was helpful in addressing your needs. If you require any further assistance or have any questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
“So far no good ... They are only good to deliver when they have the phone in stock apprently... Deliverey becomes a disaster when they take your order and need to find you a phone... So even if you pay for Premium delivery there is no guarantee you will receive your phone by the time they promised. So if you are buying a phone as a present and need it to arrive on time AVOID buying from here.. Customer service turns silent when they are squeezed.”
Dear Nick,
Thank you so much for your excellent 5-star review! We're thrilled to hear that you're a happy customer and that our service met your expectations.
Your satisfaction means the world to us, and it inspires our team to keep delivering great experiences. If you ever have any questions or need assistance in the future, please feel free to reach out. We’re always here for you!
Best regards,
The Smart Cellular Team
Dear Alistair,
Thank you for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as advertised and that the delivery met your expectations.
Your recommendation means the world to us, and it reassures our commitment to providing quality products and reliable service. If you ever need assistance or have any questions, feel free to reach out—we're always here for you!
Best regards,
The Smart Cellular Team
“The order took a very long time and I didn’t get an update. I had to wait nearly 3 weeks. I tried to call but did not get an answer and nobody rang me back. I was also told I would get free ear pods and haven’t received them.”
“I was rather unsure of purchasing my Galaxy S23 using SmartCellular but overall it was great. The estimated delivery times were not met so I got my device a week late although reasonable communication was provided. The phone arrived as described with tracking.”
Dear Valued Customer,
Thank you so much for your fantastic 5-star review! We’re absolutely thrilled to know that Smart Cellular put a smile on your face.
Your support means the world to us, and we’ll definitely keep up the great work! If you ever need anything in the future, just let us know.
Best regards,
The Smart Cellular Team
“Excellent service. Great price couldn’t believe how cheap the phone was. The phone came the next day. Very pleased with the phone in excellent condition. Overall this company I would highly recommend.”
Dear R.,
Thank you for your amazing 5-star review! We’re thrilled to hear that you found our service excellent and the price unbeatable. It’s fantastic that your phone arrived the next day and that it met your expectations in terms of condition.
Your recommendation means the world to us, and we appreciate you taking the time to share your experience. If you have any questions or need assistance in the future, feel free to reach out!
Best regards,
The Smart Cellular Team
“Good service even they sand me wrong colour they offer me £10 but I didn't accept & agre to return item back for refund including £8.50 my postage. I still believe good service.”
Dear Deb,
Thank you for your outstanding 5-star review! We're thrilled to hear that your delivery was quick and that you're enjoying your new phone at a lower cost.
It's great to know that the battery life met your expectations at over 80%. We always aim to provide quality products and excellent service, and your feedback reinforces that commitment. If you have any further questions or need assistance down the line, feel free to reach out!
Best regards,
The Smart Cellular Team
