Dear Graham,Thank you so much for your wonderful 4-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
Quick service and quality product are two of our top priorities, and we are delighted that we were able to meet your expectations.
Thank you again for choosing Smart Cellular. We look forward to serving you again in the future!
“I managed to get the phone I wanted st the cheapest price online. It arrived quickly and the condition was better than I was expecting. This is the second time I've bought phones from them and I live my new phone!!”
Thank you so much, Tracey, for awarding us with a fantastic 5-star rating! We sincerely appreciate your kind words and are delighted to hear that you had such a positive experience with Smart Cellular. We're thrilled to know that you were able to find the phone you desired at the best price available online. Our team always strives to provide competitive prices to ensure our customers receive the best value for their money. We understand the importance of timely delivery, so it's wonderful to hear that your order arrived quickly.
It's even better to learn that the condition of your new phone exceeded your expectations. We take great care in carefully inspecting and testing all our devices before shipping them out. Your satisfaction is our top priority.
Lastly, we would like to express our gratitude for your continued trust and loyalty. We're honored to have earned your business for the second time, and we're thrilled that you love your new phone!
Once again, thank you for choosing Smart Cellular and taking the time to leave such a glowing review. We're here to assist you whenever you need us. Enjoy your new phone!
Thank you, Magenta, for giving Smart Cellular a 5-star rating! We greatly appreciate your positive feedback. We are thrilled to hear that you found our services to be a brilliant choice, at a great price, and with fast delivery. It's always rewarding to exceed our customers' expectations, and we are glad that we could deliver a phone that surpassed your expectations. Thank you once again for choosing Smart Cellular.
“I bought an iPhone 11 labelled as excellent condition and it arrived as expected. The screen and case were almost perfect. The battery life indicator tells me that it only has 80% of its capacity left but that was also expected. Quick delivery and packaged well. This is my 3rd phone from Smart Cellular.”
Dear Jason,Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your continued trust and support as a loyal customer.
We are thrilled to hear that your iPhone 11 arrived in excellent condition, just as you had expected. It's great to know that both the screen and case were almost perfect, exceeding your expectations. We apologize for the battery life indicator showing 80% capacity; however, we're glad that it was something you were anticipating.
Our team takes pride in providing quick delivery and ensuring the safe packaging of our products, so it's fantastic to hear that you were satisfied in both of these aspects.
Thank you again for choosing Smart Cellular as your go-to source for phones. We look forward to serving you for all your future mobile needs!
Warm regards,
Smart Cellular Team
Dear Dave,Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear about your satisfaction with our products and services.
We're absolutely delighted to know that you found our deal amazing, the condition of your purchase excellent - just like new, and even received an extra £15 off! Your happiness is our ultimate goal, and we're overjoyed that we were able to meet your expectations.
Once again, thank you for choosing Smart Cellular. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We'll be more than happy to assist you.
“Absolutely shocking, 1st phone sent was the wrong grade & wrong colour! Second phone wrong phone! Third phone damaged beyond a joke, ordered pristine, return cost still not covered! Repeatedly asked, emails ignored, thank god I payed for all 3 via PayPal! Disputing I returned 3rd phone, I have RM receipt via special recoded, photo proof of delivery, tracking signature and I’ve had to escalate to PayPal! To top it off this whole process has now been 5 months from first phone, do not expect a fast delivery, do not believe any email regarding dispatch, it’s all lies. One issue you could let slip, 3 and then play games and I loose money! Total clown show, I’d be amazed if anyone ever gets the grade/colour/spec phone they purchased, case in point my return photo from RM showed countless & I mean countless returns, save, time, saintly & money, any company but these jokers or should I say scammers as that’s what they are.”
Dear Reviewer,Thank you for taking the time to share your experience with Smart Cellular. We sincerely appreciate your feedback and apologize for the disappointing issues you encountered with your orders.
We deeply regret that the first phone you received was the wrong grade and color, followed by receiving the wrong phone with the second order. The fact that the third phone was damaged is completely unacceptable, especially when you had ordered a pristine device. We understand your frustration with the return cost not being covered, despite repeatedly asking for assistance and having evidence of shipping. We apologize for any delays in addressing your concerns and appreciate your patience.
We would like to assure you that we take your concerns seriously and are committed to making improvements. We understand the importance of delivering the right product in a timely manner and providing excellent customer service. We are already working on resolving the dispute through PayPal and will continue to do everything in our power to rectify the situation.
Your mention of countless returns in your photo from Royal Mail is particularly concerning, and we will investigate this matter further to ensure our processes are improved to avoid similar incidents in the future. We appreciate your suggestion to save time, sanity, and money by considering other reputable companies, and we will take this feedback to heart.
Once again, thank you for sharing your experience, and we genuinely apologize for the inconvenience caused. We value you as a customer and would like to make things right. If there is anything specific we can do to rectify this situation or address your concerns, please do not hesitate to let us know.
Kind regards,
Smart Cellular Customer Support
Thank you so much, Emouvie, for your outstanding 5-star rating of Smart Cellular! We sincerely appreciate your support and are thrilled to hear that our service has made you feel better and more comfortable. Your satisfaction means a lot to us, and we're committed to continuously providing you with reliable and exceptional cellular services. Should you have any further feedback or queries, please don't hesitate to reach out. Thanks again for choosing Smart Cellular!
thank you so much for your outstanding 5-star review of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our service.
We are delighted to know that the phone you ordered was exactly as described and arrived on time. Providing accurate product descriptions and ensuring timely deliveries are among our top priorities, so your kind words truly mean a lot to us.
Once again, we extend our gratitude for taking the time to share your satisfaction with Smart Cellular. Your support and recommendation are highly valued. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Wishing you a fantastic day ahead!
Smart Cellular Customer Support Team
Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. Your kind words, "Very good will recommend to my friends," mean a lot to us. We hope you continue to enjoy our services, and if there's anything else we can do to enhance your experience or assist your friends, please don't hesitate to let us know. Thank you again for your recommendation, and we look forward to serving you and your friends in the future!
“I’m glad I found this website, delivery was on time and phone works perfectly. I saved a lot on my iPhone and would high recommend Smart Cellular to anyone.”
Dear Tate,Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had a positive experience with Smart Cellular.
We're glad that you found our website and that the delivery was on time. It's great to know that your new phone is working perfectly and that you were able to save a lot on your iPhone purchase.
We really appreciate your high recommendation of Smart Cellular to others. It means a lot to us that you are satisfied with our service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help.
Thanks again, and have a fantastic day!
Warm regards,
The Smart Cellular Team
“still waiting for one of iphones i ordered two on 30/05/24 took money 31/05/24 now 23/07/24 so i guess you cannot order two and expect to get both still trying to get it sent out so hopefully receive it soon maybe order number 000083695”
Dear Keith,Thank you so much for taking the time to provide us with your valuable feedback about your experience with Smart Cellular. We truly appreciate your openness in sharing your concerns.
Firstly, we would like to sincerely apologize for the inconvenience and delay you have experienced with your order. We understand how frustrating it can be to still be waiting for the iPhones you ordered on May 30th, 2024, despite the payment being processed on May 31st, 2024. We acknowledge that this has not met your expectations, and we deeply regret any inconvenience caused.
Please allow us to assure you that we are doing everything within our power to rectify the situation promptly. We understand the importance of delivering your order as quickly as possible and we are actively working on getting it sent out to you without further delay. Your order number, 000083695, will serve as a reference for our dedicated team.
Furthermore, we would greatly appreciate it if you could provide us with any suggestions or ideas on how we can improve our services. Your feedback is vital to our continuous efforts in enhancing the overall customer experience.
Once again, we sincerely apologize for the delay you have encountered and assure you that we are committed to resolving the situation as soon as possible
“The phone when it arrived was, as advertised, in pristine condition. It was relatively easy to transfer details and data from my "old" phone. Now operating the new phone I am very happy.
However, there were some issues earlier in the process. I ordered the phone on a Sunday but, other than an acknowledgement, I received no other communication. The site stated that phones would be despatched within 2-3 working days yet I heard nothing. In response to an email the company's reply to me stated that they had arbitrarily changed delivery to 3-5 working days. The phone eventually arrived a week after I had ordered it. The supposed "signed for " Royal Mail delivery involved the postman just pushing it through my letter box! Luckily I found it and no damage was done.”
thank you for taking the time to rate Smart Cellular with 4 stars. We greatly appreciate your feedback and are thrilled to hear that you are happy with the condition of the phone and the ease of transferring your data.
We apologize for the issues you encountered earlier in the process. We understand that communication is important, and we apologize for the lack of updates after the initial acknowledgement. We also apologize for the inconvenience caused by the change in delivery timeline. Our team is continuously working to improve our processes and will take your feedback into consideration.
Regarding the delivery, we sincerely apologize for the subpar experience with the Royal Mail service. We will address this issue with them to ensure that future deliveries are handled more securely and professionally.
Thank you again for your feedback and for choosing Smart Cellular. We value your business and hope to serve you even better in the future.
Posted 5 months ago
Thank you so much for choosing Smart Cellular and for taking the time to rate us with 4 stars. We truly appreciate your feedback and we are thrilled to hear that the phone arrived in pristine condition and that you found it relatively easy to transfer your details and data.
We apologize for the issues you experienced earlier in the process. We understand how important communication and timely delivery are, and we are sorry for any inconvenience caused by the delayed response and the change in delivery timeframe. We sincerely apologize for the postman's handling of the "signed for" Royal Mail delivery and we're glad to hear that the phone arrived undamaged.
If there is anything else we can assist you with, please do not hesitate to reach out to our customer service team. We value your satisfaction and we will work hard to ensure a better experience in the future.
Thank you again for your support and for choosing Smart Cellular.
“Excellent service and quantity.
Phone delivered with quality packaging and is of exceptional unmarked condition at a fantastic price.
Thankyou Smart Cellular
Dave”
Dear David,Thank you very much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and support.
We are thrilled to hear that you found our service and product to be excellent. It brings us joy to know that the phone was delivered to you in pristine condition, with quality packaging. We take great pride in offering exceptional devices at fantastic prices, and we are glad to hear that you are satisfied with your purchase.
Once again, we are grateful for your positive review and for choosing Smart Cellular. If you ever need any assistance in the future, please don't hesitate to reach out to us.
Thank you!
Smart Cellular
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are very happy with your purchase of the iPhone 13. It's great to know that it arrived quickly and was well packaged. We genuinely strive to provide our customers with top-notch products and excellent service. Thank you again for choosing Smart Cellular!
“I purchased a Galaxy S23 Ultra on 19th July and it was delivered on 20th. It was listed as 'very good' condition, and apart from some very light scratches around the usb port it was perfect. Having upgraded from a S10 setting up the phone was a doddle, and I am delighted with the purchase. No issues with the phone, so I don't know what customer service is like, but there were several emails (from Royal Mail) advising of the delivery, and one from Smart Cellular reminding me to claim my free earpods, hence this review. So far, 5 stars, no complaints.”
Dear MC,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are delighted with your purchase.
We're glad to know that your Galaxy S23 Ultra arrived promptly and in great condition, just as described. We understand that minor scratches can sometimes occur during shipping, but it's wonderful to hear that they were barely noticeable.
It's fantastic to hear that setting up your new phone was a breeze, especially coming from a previous model. We hope that your upgraded experience with the S23 Ultra will continue to impress you.
We apologize for any confusion regarding customer service, but rest assured that we are always here to assist you if any issues arise. Additionally, we're glad that you found the email notifications from Royal Mail helpful in tracking your delivery, as well as our reminder email about claiming your free earpods.
Your positive experience is truly inspiring, and we thank you again for taking the time to share your satisfaction. If you ever have further feedback or questions, please don't hesitate to reach out. Wishing you continued enjoyment with your new Galaxy S23 Ultra!
Best regards,
The Smart Cellular Team
Dear Simon,Thank you so much for taking the time to give Smart Cellular a 5-star rating. We truly appreciate your kind feedback and are thrilled to hear that you had a positive experience with us.
We also wanted to express our gratitude for mentioning our excellent customer service. Providing the best service to our customers is something we take great pride in, so it's fantastic to know that we were able to meet your expectations.
Additionally, we're glad to hear that the phone you purchased from us was like brand new. We strive to offer high-quality products that meet our customers' needs, and it's wonderful to hear that we succeeded in delivering a top-notch device to you.
Once again, thank you for choosing Smart Cellular and for providing us with your positive review. We hope to have the opportunity to serve you again in the future.
Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're glad to know that you were pleased with your purchase of the new iPhone 12 and that the delivery was speedy. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
“Great price and variety they didn’t have the colour I had chosen but emailed very quickly to ask if I was happy with an alternative colour which for me wasn’t a problem phone arrived the very next day. On opening the box the phone was as good as new condition in original box with a brand new charging cable so I was over the moon with the purchase and next day delivery.”
Dear Ali,Thank you so much for your amazing 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us.
We are sorry that we didn't have the exact color you had chosen, but we are glad that our team promptly reached out to you via email to offer an alternative. We strive to provide a wide variety of options to cater to our customers' preferences.
It brings us immense joy to know that your phone arrived the very next day and was in pristine condition, just like new. We always ensure that our products are packaged with care and include all the necessary accessories, so you can enjoy using your new phone right away.
Once again, thank you for choosing Smart Cellular. We are honored to have served you, and we look forward to providing you with exceptional service in the future.
Best regards,
The Smart Cellular Team
Dear Anthony,Thank you so much for giving Smart Cellular a fantastic 5-star rating! We truly appreciate your kind words and it means the world to us. We are thrilled to hear that you found our service superb and the price for the iPhone great.
We pride ourselves on offering top-notch quality products at affordable prices, and your satisfaction is our ultimate goal. Should you have any further needs or inquiries, please don't hesitate to reach out. We'll be more than happy to assist you.
Once again, thank you for choosing Smart Cellular as your supplier. We look forward to serving you again in the future!
Dear Shahzaib,Thank you so much for the fantastic 5-star rating you gave Smart Cellular! We truly appreciate your kind words and support. We are thrilled to hear that you had a positive experience with us.
"It was good. They did deliver. The product is in good condition. I bought iPhone X."
We're delighted to know that we were able to deliver your iPhone X in excellent condition. It's our priority to provide our customers with top-notch products and services, and we're glad that your purchase met your expectations.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
