“When my iPhone and watch arrived they were superb and way beyond my expectations. However it took three weeks and some frustrating attempts to contact them. I wouldn't have minded the wait if they had kept me informed. Bought the same combination for my wife via Amazon, same quality, buy arrived the next day.”
Dear Elwyn,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you loved the quality of your iPhone and watch. However, we sincerely apologize for the delays in communication and appreciate your patience during the process. Your experience is important to us, and we’re actively working to improve our communication efforts to keep our customers better informed in the future.
We're glad to know that your wife's order via Amazon arrived promptly with the same high quality. If you have any further questions or need assistance, please don't hesitate to reach out. We truly value your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Abdul,
Thank you for your wonderful 5-star review! We’re delighted to hear that you found our prices great and that everything was delivered on time in excellent condition. Your recommendation means so much to us!
If you have any questions or need assistance in the future, please do not hesitate to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Evie,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you experienced great service, found our prices competitive, and enjoyed quick delivery. Your satisfaction is our top priority, and your support is truly appreciated!
If you ever need assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your amazing 5-star review! We’re delighted to hear that you found our prices great, and that the condition of your item met your expectations. Fast delivery is something we strive for, and it’s wonderful to know you’d recommend us!
If you ever have questions or need assistance, don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
“Order #000092797
That’s my order number
Your service is really really poor
I ordered iPhone and it was said to be delivered in a week time but failed wanted to talk to you but no replies so have to go to my bank to claim refund”
We're truly sorry to hear about your experience with our service. We understand how disappointing it is when expectations are not met, especially regarding delivery timelines. We sincerely apologize for the lack of communication on our end, which has added to your frustration. Your feedback is crucial to us, and we would like to make things right. Please reach out to us directly, and we'll do our utmost to assist you in resolving this issue and expedite your refund process. Thank you for your patience and understanding.
Best regards,
The Smart Cellular Team
“I cancelled the order as it wasn't delivered in time for my daughter's birthday, despite ordering 8 days prior. I was promised a refund within 10 days. However 9 days after cancellation, a phone was delivered to my house. I've had to send it back at my expense and still not received a refund. AVOID AT ALL COSTS!”
We're truly sorry to hear about your experience. It's disheartening to hear that your order didn't arrive in time for such an important occasion, and we apologize for the inconvenience caused by the unexpected delivery and the consequences that followed. We value your feedback and would genuinely like to assist you in resolving this matter. Please reach out to us directly, and we will do our best to address your concerns and expedite your refund process. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Best regards,
The Smart Cellular Team
“I ordered a phone for my son’s birthday and selected iPhone box , the phone arrived a week later and it was in really good condition. However the box and charging cable never arrived. I emailed in to say the box and charging cable were not present in the delivery and I got a response about 5 days later saying it would be sent. It’s now 3 weeks later and nothing. So I had to give my son his present without the box or without a charging cable. Not ideal. I explained this too in my
Email. It would be good to be sent this please”
Dear Katie,
Thank you for taking the time to share your experience with us. We're glad to hear that your son’s phone arrived in good condition, but we sincerely apologize for the inconvenience caused by the missing box and charging cable. It’s disappointing to know that you had to give the present without those important items.
We appreciate your patience as we work to resolve this matter. Please rest assured that we are looking into this and will ensure the items are sent out to you as soon as possible. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Jamie,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone is in great condition and working perfectly for you.
Your happiness is our top priority, and your recommendation means the world to us. If you ever need assistance or have questions in the future, feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you are very satisfied with your phone and our service.
Your feedback means a lot to us, as it reflects our commitment to providing excellent products and support. If you need anything in the future or have any questions, feel free to reach out!
Best regards,
The Smart Cellular Team
“I ordered the iPhone 8 Plus Red from Smart Cellular.
It was in pristine condition as advertised.
I am so pleased with it. It meets all my expectations so thank you for my lovely phone
Glen Squires (Mrs)”
Dear Glen,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your iPhone 8 Plus Red arrived in pristine condition and has met all your expectations. Your satisfaction means the world to us!
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you enjoyed our fast delivery service and that you're thrilled with your new phone.
Your feedback inspires us to keep delivering excellent service and fantastic products. If you need any assistance or have questions in the future, we’re here to help!
Best regards,
The Smart Cellular Team
“Phone took too long and when it came the iOS was so low I could not use it and could not connect to pc or anything
Waste of money never use this company again”
We're truly sorry to hear about your experience. It’s disappointing to receive a product that doesn't meet expectations, especially regarding compatibility and functionality. We understand how frustrating this must be, and we sincerely apologize for any inconvenience this has caused you. Please reach out to us directly so we can look into this matter and see how we can assist you moving forward. Your feedback is important to us, and we appreciate the chance to improve our service.
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your feedback! We're glad to hear that your phone arrived in perfect condition. We apologize for the delay in delivery and appreciate your understanding. Your satisfaction means a lot to us!
If you have any questions or need assistance, feel free to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
“Used site to sell an old iPad on 19th Sept 24, I have still not received payment (after accepting offer and being advised payment would be made) and after following up with several emails I no longer get responses to my queries. Do not use them.”
We're truly sorry to hear about your experience, James. We understand how frustrating it is to wait for payment and to feel unheard after multiple attempts to reach out. Your concerns are important to us, and we apologize for any inconvenience this situation has caused. We are committed to resolving issues like yours and would appreciate the opportunity to address your issues directly. Please contact us so we can assist you further and work towards a resolution.
Best regards,
The Smart Cellular Team
“Absolutely shocking Company, avoid at all costs. Bought a iPhone December 2023 which arrived 2 weeks late and was faulty, returned it twice but they could not fix it, I refused collection from the postman and it was returned to Smart Cellular. They have no idea where the phone is which is easily solved by using the tracking number they used to accept it back. They would not share the tracking number so I can do no more. The result is that I have lost nearly £300 and don't even have a faulty phone. STAY CLEAR”
Dear Emma,
Thank you for your wonderful 5-star review! We're thrilled to know that you're loving your new phone and that our service met your expectations. Your satisfaction is our top priority, and we appreciate your support!
If you have any questions or need assistance down the line, please feel free to reach out. We're here to help and can't wait to serve you again!
Best regards,
The Smart Cellular Team
We're genuinely sorry to hear about your experience, Anthony. It’s incredibly frustrating to deal with undelivered items and the hassle of obtaining a refund. We understand that this has been a difficult situation for you. Please reach out to us directly, as we would like the opportunity to address your concerns and improve our service. Your feedback is important to us, and we appreciate the chance to make things right.
Best regards,
The Smart Cellular Team
