“Purchased a phone on smart cellular on the 9th September, they said they would deliver on the 11th or 12th September, it is now the 12th and no update or phone. I have called and emailed but no response.”
Dear Clarissa,
Iโm sorry to hear about the delay and lack of communication regarding your phone purchase. We understand how frustrating this must be, especially since the expected delivery date has passed. Please accept our sincere apologies for the inconvenience. I assure you that we are looking into this matter urgently and will get back to you with an update as soon as possible. Your patience is greatly appreciated, and we are committed to resolving this issue promptly.
Regards,
The Smart Cellular Team
“Warning to people selling phones to this company. TLDR: they won't honour their quotes and wont send
your devices back.
Here is my experience:
- sent them 2 iPhones in excellent condition for which I was promised ยฃ600 for the two phones
- I have since had emails downgrading my phones and offering only ยฃ300 for both phones
- After repeated negotiations I also paid ยฃ8 to send my phone back
- I have since not been paid for my phones, nor have I been returned the phones (this is the 3rd week)
- Called the call centre and there are no replies”
Hi, Iโm truly sorry for the trouble youโve experienced; please contact us directly with your details so we can urgently address this issue and work to resolve it.
Regards,
The Smart Cellular Team
Hi,
Thank you so much for your positive feedback, Adam! Weโre delighted to hear that you had a great experience with our company. Itโs always rewarding to know that our efforts to provide excellent service are recognized and appreciated by our customers.
We strive to deliver high-quality service and support to everyone who interacts with us, and your satisfaction is a testament to our team's hard work. Knowing that you found our company to be really good means a lot to us and motivates us to keep up the good work.
If there are any specific aspects of our service that you particularly enjoyed or if thereโs anything you think we could improve upon, we would love to hear more about it. Your insights are valuable in helping us enhance our offerings and ensure we meet the needs of all our customers.
Weโre also here to assist with any future needs or inquiries you may have. Whether youโre considering another purchase or have questions about our services, feel free to reach out at any time.
Thank you again for your kind words and for choosing our company. We look forward to serving you again and continuing to provide the high level of service youโve come to expect from us.
Your support means a lot to us, and weโre grateful for the opportunity to have been of service. Have a great day!
Regards,
The Smart Cellular Team
“Smart Cellular found me the right phone in the right condition and colour for the right price. They also delivered efficiently and on time as promised. Very pleased with my new phone.”
Dear Robert,
Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate you taking the time to share your experience. Weโre thrilled to hear that we were able to provide you with the perfect phone in the exact condition and color you desired, and that you found it at the right price.
Delivering your order efficiently and on time is always our top priority, and we are delighted that we met your expectations in this regard. Your satisfaction is incredibly important to us, and itโs wonderful to know that everything went smoothly with your purchase.
Thank you once again for choosing Smart Cellular. We look forward to the opportunity to serve you again in the future and continue providing you with exceptional service.
Best regards,
The Smart Cellular Team
Hi Cathy,
Iโm sorry to hear about the delay and lack of response. Please provide your order details here, and weโll urgently look into your refund or contact us directly.
Regards,
The Smart Cellular Team
Dear Ellie,
Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear about your positive experience and deeply appreciate you taking the time to provide such wonderful feedback.
Weโre delighted to know that your purchase process was both quick and straightforward, and that your phone arrived the following day as promised. Our team works diligently to ensure that every aspect of our service, from order processing to delivery, meets high standards of efficiency and reliability.
Itโs also great to hear that the phone was in excellent condition upon arrival. We place a high priority on the quality of our products and take meticulous care to ensure that every item we send is in top-notch shape. Your satisfaction with the condition of the phone is a testament to our commitment to delivering high-quality products.
Thank you once again for choosing Smart Cellular and for sharing your positive experience. Your feedback motivates us to continue providing exceptional service. If you have any questions or need further assistance, please donโt hesitate to reach out. We are always here to help and look forward to the opportunity to serve you again in the future.
Best regards,
The Smart Cellular Team
“I purchased a mobile phone from Smart cellular on 31st July and I had to wait two weeks for the phone to be delivered, when I received my refurbished mobile phone there was two scratches on the screen which is not good.
I ordered a Blue phone and I was sent a Red phone, which just smacked as "send this customer anything just to get a mobile phone to him" As I was chasing up my purchase on several occasions, but I did not actually receive a definitive delivery date for two weeks and then the phone I received was not the colour I had paid for and stated was available, and there was two deep scratches on the screen”
Hello, thank you for your feedback. Weโre sorry for the delay, the condition of the phone, and the color mix-up. This isnโt up to our standards. Weโre investigating the issues and working to prevent them in the future. Please provide your order details so we can address this personally.
We apologize for the inconvenience and appreciate your patience. We look forward to resolving this.
Best regards,
The Smart Cellular Team
“They have had my phone for a week, eventually got an "offer " price half of the online quote! Now just ignoring my emails to ask for MY goods to be returned. This site shows replies from them, suggesting people get in touch so that they can put things right, well I've been trying for a week now and at best get one email a day just placating me until tomorrow. A total scam company - I have started the process of engaging trading standards to try and highlight this company's bad practice and get some justice for them not returning my goods.”
Hello,
Thank you for your feedback. We apologize for the issues you faced with delays and the offer price discrepancy. This isn't the service we aim to provide. Weโre addressing the communication issues and working to return your goods promptly. Your feedback is invaluable, and we're committed to improving.
If thereโs anything specific we can do to resolve this, please let us know. We appreciate your patience and understanding.
Best regards,
Smart Cellular Customer Support Team
Dear Mitesh,
Thank you so much for your wonderful 5-star rating of Smart Cellular! We are genuinely grateful for your support and kind feedback. Knowing that you had a positive experience with our service and communication is incredibly rewarding for us.
At Smart Cellular, our commitment to delivering exceptional service and maintaining open, effective communication is central to everything we do. We are thrilled to hear that we were able to meet these standards in your experience. Your satisfaction is our top priority, and itโs gratifying to know that our efforts made a difference for you.
If you have any more questions, require assistance, or have any feedback in the future, please donโt hesitate to reach out. We are here to help and are always happy to assist in any way we can. Your continued business is highly valued, and we look forward to the opportunity to serve you again.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive experience with us. We hope to continue providing you with excellent service in the future.
Warm regards,
The Smart Cellular Team
Dear valued customer,Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your positive feedback and are thrilled to hear that you are very happy with your recent purchase of the iPhone 12 white.
It's fantastic to know that the phone looks immaculate and is working perfectly for you. We take great pride in providing top-notch products that exceed our customers' expectations. Our team works diligently to ensure a swift and smooth ordering process, and we're glad to hear that your order was recorded quickly.
Your satisfaction is our utmost priority, and we are dedicated to delivering exceptional customer experiences. Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future.
Warm regards,
The Smart Cellular Team
“Unfortunately had a bad experience and cannot recommend this company. All seemed ok to start with the order of an Apple Watch that was received in great time. Unfortunately the condition clearly did not match the description and no charger was included as advertised. I sent the company an email with photos which was ignored. I then sent multiple chaser emails over a few weeks which were all ignored until I finally got a response which completely ignored the charger being missing and sent me a link of the condition description. These descriptions further proved my watch was sold with the incorrect advertised condition which I then responded too and also re-queried about the missing charger and asked them to send one or refund me the amount to purchase one at least. My email and chasers have again been ignored in the weeks since. Not a good experience”
Hello,
Weโre sorry for the issues with your Apple Watch order and the missing charger. We aim to address all concerns promptly, and we regret the delays in our response. Please contact us directly so we can resolve this matter for you.
Thank you for your patience.
Best regards,
The Smart Cellular Team
“Bought an iPhone 13 in pristine condition, when it arrived there was visible damage and the phone was glitchy and sticking when texting. Battery ran down from 100% to 77% within minutes of minimal use.
Emailed the company was told to return it Special Delivery, and request a refund, which I did. This was over a week ago now and I know the phone was delivered.
I emailed yesterday for an updatedโฆ. Still nothing.
The landline for this company just goes to a machine.
Stay away from this company. Iโm sooooo disappointed and getting angrier by the day!!
Iโm well over ยฃ350 out of pocket.”
Thank you for your feedback. Weโre sorry to hear about the issues you faced with your iPhone 13. This isnโt the quality we aim to provide, and we apologize for any inconvenience caused.
To resolve this, please send us your order details so we can expedite your refund and address the issues you encountered. We also appreciate any suggestions you have for improving our service.
Thank you for your patience and understanding. We look forward to resolving this and restoring your trust in Smart Cellular.
Hi,
Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us. Itโs wonderful to know that you found the phone to be in good condition and that its authenticity as an original device was confirmed to your satisfaction.
At Smart Cellular, we take great pride in ensuring that our customers receive top-quality products and excellent service. Knowing that we met your expectations and provided a product that lived up to your standards reaffirms our commitment to delivering exceptional value and service.
Your feedback is incredibly valuable to us as it helps us continue to improve and provide the best possible experience for all our customers. Weโre grateful for your support and for choosing Smart Cellular for your purchase.
If you have any further questions or need assistance in the future, please donโt hesitate to reach out. We look forward to serving you again and ensuring that your future experiences with us are just as positive.
Thank you once again for your trust and for being a valued customer.
Best regards,
The Smart Cellular Team
“I have had a truly disappointing experience with them. I paid for a phone in 'pristine' condition. The phone I received had VISIBLE DAMAGE - scuffs and scratches that i wouldn't even class as a 'good' phone. It then took numerous emails and unanswered calls over SEVERAL days to get them to acknowledge me and my complaint. Eventually I was told to return the handset at a further cost to me. When I challenged this I was told they'd only refund postage of up to ยฃ8.50 - which is ridiculous since sending a high value item with guaranteed tracking costs considerably more. However I relented and sent it back as cheaply as possible. I have eventually been refunded the cost of the DAMAGED handset but am yet to be reimbursed for postage costs. It shouldn't be this hard to get my money back in 2024....”
Hi Eddie,
Thank you for your feedback. Weโre sorry to hear about the issues with the phone condition and the delays in communication. This isnโt the standard we aim for.
We apologize for the inconvenience and will review our quality control and reimbursement policies. Please let us know your preferred contact method so we can address your concerns directly and find a resolution.
Thank you for bringing this to our attention.
Best regards,
The Smart Cellular Team
“Smart Cellular's deceptive trade-in practices are nothing short of disappointing. Their online store promises of fair trade-in prices and same day payment are a facade, masking the reality of demanding extensive personal documents such as proof of address, identity and receipts only to offer insultingly low values. This deceitful tactic, coupled with their sluggish response times, paints a bleak picture of a company that preys on customers' trust. It's evident from numerous reviews that this unscrupulous behaviour is ingrained in their business model, creating an utterly abysmal experience for unsuspecting individuals seeking a fair deal.”
Dear Bryan,
Thank you for your feedback. Weโre very sorry to hear about the issues with our trade-in process and the delay in response. This experience is not what we strive for, and we regret any frustration caused.
We are actively working to improve our practices and appreciate any additional details you can provide. Your insights are invaluable in helping us enhance our service.
Thank you for bringing this to our attention. We hope to restore your trust and are here for any further questions or concerns.
Warm regards,
The Smart Cellular Team
Dear Customer,
We would like to extend our sincerest gratitude for taking the time to rate Smart Cellular with five stars. We are thrilled to hear that you had a positive experience with us! Your feedback is immensely important to us.
We are delighted to know that the phone met your expectations and that our customer service team was able to assist you promptly and effectively with any inquiries you had. Our team takes great pride in providing exceptional customer service, and it's fantastic to hear that our efforts resonated with you.
Thank you for your kind words and for considering us for any future purchases. We look forward to assisting you again in the future!
Warm regards,
The Smart Cellular Team
Dear George, Thank you so much for taking the time to give Smart Cellular a stellar five-star rating! We greatly appreciate your support and are thrilled to know that you had such a positive experience with us.
Additionally, we noticed that you mentioned "a new phone" in your review. We're delighted to hear that our service helped you in selecting a new phone, and we hope it's exceeding your expectations. If you ever need any assistance or have any further questions, please don't hesitate to reach out to us. We're here to help!
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Hello Dear,
Thank you for taking the time to share your positive experience with us! Weโre delighted to hear that the price of your purchase allowed you to afford an iPhone and that the interest-free 3-month payment plan via PayPal worked out well for you. Weโre also pleased to know that your phone arrived as expected and that youโre happy with it.
At Smart Cellular, weโre committed to providing our customers with great value and a smooth shopping experience, and itโs wonderful to hear that weโve succeeded in meeting your expectations.
As a token of our appreciation for your feedback and for choosing us, weโd like to offer you two special discounts for your future transactions:
ยฃ15 Off: Use the code BIGSALE15 to receive ยฃ15 off your next purchase.
Additional ยฃ10 Off: Use the code SMART10 when selling a device to us for an extra ยฃ10 on top of our offer.
We hope these discounts add extra value to your future interactions with us. If you have any questions or need further assistance, please donโt hesitate to get in touch. Weโre here to ensure your experience remains excellent, whether you're buying, selling, or seeking information.
Thank you once again for your positive review and for being a valued part of the Smart Cellular community. We look forward to serving you again soon!
Best regards,
The Smart Cellulart Team
Thank you so much, Michael, for giving us a stellar 5-star rating for Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Your satisfaction means the world to us!Additionally, we would like to extend our gratitude for your patience in receiving your iPhone.
We apologize for the two-week delay, and we appreciate your understanding during that time. We hope that the wait was worth it and that you are enjoying your new iPhone to the fullest.
Once again, thank you for choosing Smart Cellular and for taking the time to share your feedback. We're here for you whenever you need any assistance or have further inquiries.
Regards,
The Smart Cellular Team
