Dear Valued Customer,
Thank you for your wonderful 4-star review! We're pleased to hear that you found our product to be of excellent quality for the price. Your feedback is invaluable to us and helps us continue to improve.
Should you have any questions or need assistance in the future, please feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 4-star review! We're glad to hear that your phone arrived quickly and was as described. We appreciate your feedback regarding communication during dispatch, and we will certainly take that into consideration to improve our service.
We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Jack,
Thank you for your great 4-star review! We’re glad to hear you’re satisfied with the phone and our service. We sincerely apologize for the delay in delivery and appreciate your understanding. Your feedback helps us improve, and we are committed to providing a smoother experience moving forward.
If you need any assistance in the future, please don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Very competitively priced phones. The first one I received was not in the pristine condition I had ordered but once returned, I received a perfect replacement. This all took time though and left me without a phone for over a week.”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We're pleased to hear that you found our phones competitively priced. We sincerely apologize for the initial issue with your order and understand how frustrating being without a phone can be. We’re glad you received a perfect replacement.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Lorraine,
Thank you for your 4-star review and for being a loyal customer! We truly appreciate your support and are delighted to hear that you've made numerous purchases with us. Your recommendation to a friend means so much!
If there's anything we can do to enhance your experience or if you have any feedback, please feel free to share. We’re always here to help!
Best regards,
The Smart Cellular Team
“Phone arrived in stated time and was a very good price but there were a few more visible scratches and marks on screen than I would have expected for a "Pristine" phone. In my opinion, although the rest of the phone was pristine, it should have been labelled very good or excellent because of the light screen damage. On balance kept the phone as it was a good price and with screen protector on all was good.”
Dear Miles,
Thank you for your wonderful 4-star review! We're thrilled to hear that you've had a great experience with your purchases and appreciate your loyalty as a returning customer. It's fantastic to know that the phones arrived in perfect condition and promptly.
If you have any questions or need assistance with your future orders, please don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Ordered Samsung s22plus pristine on 31 Jan, subsequently received 2 emails to inform of delays and eventually, after a few anxious days of email exchanges and phone calls, I received the phone on 8 Feb. These interactions were not great, it was like talking to robots that couldn't stray from the party line. They wouldn't answer questions such as "why is it delayed?" or rather worryingly "does the phone exist/is it in your possession?". Without the delays and the brick wall interactions the rating would have been a 5 as in fairness, emails were promptly responded to and it was easy to get through on the phone and, most important of all, I am delighted with the phone, which looks brand new to me and very good value at the price. So Smart Cellular, you have a good product offering but I do feel that your staff could be more open and reassuring (especially with a new customer like me) when there is a delay, or better still do not over promise on delivery times.”
Dear Valued Customer,
Thank you for your constructive 4-star review! We’re glad to hear that you found the returns process straightforward. We apologize for any delays in communication and appreciate your understanding as we work to improve this aspect of our service.
Your feedback is important to us, and we’re here to ensure a smoother experience in the future. If you need any further assistance, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Wasn’t sure when my delivery would arrive I sent a email and received a print reply the help and support I received was very prompt may I add ,they put my mind at ease that my hand set would soon be delivered and apologized for any inconvenience they apologized for the delay and no sooner than that 4days later I received my hand set I’n excellent condition, I will definitely be advising any friends and family to use this site for any mobile phone products they shall need in the future as I certainly myself shall be using again. Thank you for your help .”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We're delighted to hear that our support team was able to assist you promptly and put your mind at ease regarding your delivery.
We apologize for the initial uncertainty and appreciate your understanding. We're thrilled that your handset arrived in excellent condition, and we truly appreciate you recommending us to your friends and family.
If you need any further assistance in the future, don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your positive 4-star review! We're pleased to hear that you experienced decent communication, fast delivery, and found our prices appealing.
Your feedback is important to us as we strive to provide the best service possible. If there's anything else we can assist you with, please feel free to reach out.
Best regards,
The Smart Cellular Team
“I copped a “excellent condition” iPhone 14 Pro Max Honestly came within 3 days of purchasing came with a tiny scratch on the screen and had 87% battery I wouldn’t complain at the price.
——> this is a honest review they didn’t pay my jack shizzle”
Dear Harry,
Thank you for your honest 4-star review! We're happy to hear that your iPhone 14 Pro Max arrived quickly and that you found the price satisfactory. While we strive for perfection, we appreciate your understanding regarding the minor scratch and battery percentage.
Your feedback helps us improve, and we’re here to support you if you have any further questions or need assistance. Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Dear Roxy,
Thank you for your wonderful 4-star review! We’re thrilled to hear that you love the product. We apologize for the delay in delivery and appreciate your patience as we work to improve our shipping times.
Your feedback means a lot to us, and we’re here to ensure a fantastic experience with your future purchases. If you have any questions or need further assistance, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your positive 4-star review! We’re thrilled to hear that your experience has been good so far.
Your feedback is invaluable to us, and we're here to make sure your journey with Smart Cellular continues to meet your expectations. If there's anything specific you need or if you have any further comments, please don’t hesitate to let us know.
Best regards,
The Smart Cellular Team
“Phone seems to be good at first glance, great value ! It did turn itself off once without me touching, which knocked my confidence. But seems to be behaving now I have updated. Great price, and many offers to be snapped up here, slightly disappointed it took over a week to deliver.”
Dear Josh,
Thank you for your insightful 4-star review! We're glad to hear that you find the phone to be a great value. We understand how concerning it can be when a device behaves unexpectedly; we appreciate your patience and are pleased to know that it’s performing better after the update.
We also apologize for the delay in delivery and are continuously working to improve our shipping times. Your feedback is invaluable, and we’re here to support you with any questions in the future.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Dear David,
Thank you for your review and feedback! We're glad to know that you were able to find an alternative that worked for you and appreciate your understanding regarding the colour availability.
Our team strives to ensure that deliveries are made promptly, so it's great to hear that your order arrived on time. If you need any further assistance or have any questions, feel free to reach out.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Easy to order, delivery on time. Both phones are in excellent condition. S22 mobiles. Ordered in pristine condition, all that is visible on both phones are tiny scratches on the edge trim predominantly where the charger enters the phone. Very minimal and so far...very pleased.”
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're thrilled to hear that you found the ordering process easy and that your S22 mobiles arrived on time and in excellent condition. It's great to know that the minor imperfections did not overshadow your overall satisfaction.
Your feedback is invaluable to us as we continuously strive for excellence. If there's anything more we can do for you, please don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
