Dear Robbie,
Thank you for your great 4-star review! We're thrilled to hear that your phone is working perfectly and looks almost new. It's always wonderful to make someone's special occasion a bit brighter, even if it's a belated gift!
Your happiness is important to us, and we truly appreciate your feedback. If you ever have questions or need support in the future, just let us know!
Best regards,
The Smart Cellular Team
“I found the information on each phone very detailed. The price for the phone i was looking for was very good. It was described as excellent condition and this is what I recieved only down was a scratch on the screen. But saying that it's an excellent phone with everything else as described. I would recommend this company. Also very quick delivery.”
Dear Valued Customer,
Thank you for your outstanding 5-star review! We're thrilled to hear that you found the information on our phones to be detailed and that the price was to your liking.
We appreciate your feedback regarding the scratch on the screen, and while we're glad you still consider it an excellent phone, we always strive for perfection. Your recommendation means a lot to us, and we’re delighted that you also enjoyed our quick delivery!
If you ever need assistance or have questions in the future, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“S23 FE - Ekstra telefon od ekstra sprzedawcy! ⭐⭐⭐⭐⭐
Telefon śmiga aż miło - szybki, robi super zdjęcia i bateria trzyma cały dzień. No i ta dostawa - błyskawica! W razie pytań, obsługa klienta super pomocna i te promocje... sztos!”
Drogi Piotrze,
Dziękujemy za wspaniałą recenzję 5/5! Cieszymy się, że jesteś zadowolony z telefonu S23 FE i że spełnia Twoje oczekiwania. Fajnie słyszeć, że działa błyskawicznie, robi świetne zdjęcia, a bateria trzyma cały dzień!
Nasza szybka dostawa i pomocna obsługa klienta to dokładnie to, czego pragniemy dla naszych klientów. Cieszymy się też, że skorzystałeś z naszych promocji!
Jeśli będziesz miał jakiekolwiek pytania lub potrzebował wsparcia, pamiętaj, że jesteśmy tu dla Ciebie!
Pozdrawiamy,
Zespół Smart Cellular
Dear Chris,
Thank you so much for your outstanding 5-star review! We're thrilled to hear that you were impressed with the delivery speed and the quality of your item, especially that it exceeded your expectations.
Your satisfaction is incredibly important to us, and we're here to ensure you have a great experience every time. If you have any questions or need assistance in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Ordered phone in unlocked pristine condition. Unfortunately, when the phone arrived it was locked but pristine. Emailed the company and received a prompt response. Ordered a second identical phone, which again arrived promptly, in pristine condition and works beautifully.”
Dear Customer,
Thank you for your thoughtful 4-star review! We're happy to hear that the second phone arrived promptly and in pristine condition, and that it's working beautifully for you.
We sincerely apologize for the initial issue with the first phone being locked, but we’re glad our customer service team was able to respond promptly. Your feedback helps us improve, and we appreciate your understanding.
If you need any further assistance, please feel free to reach out. We're here to help!
Best regards,
The Smart Cellular Team
“So this is a mixed review, hence 3 stars. I have purchased 3 phones from Smart Celuar over the last month for myself and my children, and have had very different experiences.
The first phone I ordered came slightly later than stated, but only by a couple of days. We bought an as new phone and there was only one small dent in the metal casing which is covered by the phone case. Overall very happy with this purchase.
My phone, which took much longer to arrive although it was ordered over the Christmas period, has come in excellent condition but I have not been sent the colour I ordered. Not too bad communication to begin with via email regarding sending it back for a replacement, but as soon as I asked for them to pay the return postage costs as the error is theirs, I have stopped receiving replies. I will wait for 48 hours and then will be contacting trading standards.
The third phone is yet to be received, but I will be leaving a review once it arrives. It has again taken longer to be posted than stated, but I expected this with the current weather conditions.
I would very much appreciate it if someone could send me a postage label to send the phone I received back for an exchange, so I can leave a further positive review.”
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our site easy to use and that your refurbished phone arrived quickly and in excellent condition.
Your happiness means the world to us, and we’re here to help anytime you need assistance in the future. Enjoy your new phone!
Best regards,
The Smart Cellular Team
“Spent extra to get two handsets delivered first thing Friday 3rd Jan, didn’t receive an offer until late on Tuesday 7th, and despite accepting immediately, and being told that I will be paid same day as the handsets were tested, I’m still waiting to be paid at Wednesday 8th at 6pm.
Pretty rubbish.”
“Bought 2 devices from this company in 'excellent' condition November 2024. One device arrived about a week later with deep scratches on the screen that you could fit your fingernail in, no sign of the other device!
Attempted contact on 6 separate occasions on live chat and email, only to be told 'We'll escalate' or 'it will be with you by the end of this week at the latest' (end of November).
As of Jan 7th 2025, still no 2nd device and after eventually getting through to the rude customer service on the phone, apparently we should be getting a refund for this device (we will see!)
We have no explanation as to why we've not received the device, but my best guess is that they are selling devices they do not have in stock and are hoping you will just wait until they have stock.”
“Took 12 days to deliver my sons 16th birthday gift, offered a free pair of earpods which have also never come, don't answer emails and lie on their chats. It's a shame as the mobile is good and he's happy with it but I'd never buy again from you or tell anyone else to either.”
Dear Mike,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you experienced great service and found fantastic pricing, especially during the busy holiday season.
It’s always rewarding to know we could deliver your order ahead of time. Your high recommendation means the world to us! If you have any questions or need assistance in the future, please don’t hesitate to get in touch.
Best regards,
The Smart Cellular Team
“Terrible service and communication can’t contact via phone. I write this whilst awaiting the return of my Apple IPad.
I was quoted approximately £115 plus 15% extra bonus. Eventually once they had received it contacted me offered £22 then an extra £3. £25 in total for a mint condition IPad which they stated had scratches on it not at all. As I was feeling generous with the quote provided I sent the IPad inside a good quality protective coat. I asked if they could send that back with the IPad as it would protect the iPad. No I can’t their terms. It will be interesting to see what condition my IPad comes back in. I had the foresight to take good quality pictures prior to posting. Update to follow !”
“It took a little while for my order to be dispatched, but this wasn’t helped with it being in the run up to Christmas. I contacted customer services for updates and they were always very helpful and friendly. When my order did arrive, it looked brand new and not refurbished. Very happy with the item purchased and especially the price.”
