“Purchased an iPhone 12 which to date has not given me any bother, the phone was as described, delivery was prompt, ordering was easy, no problem recommending this company if you are looking for a phone.”
Dear Eric,Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience with us.
We're delighted that your iPhone 12 purchase has been trouble-free so far. Our team takes great care in providing accurate product descriptions and ensuring prompt delivery, so it's wonderful to know that everything met your expectations. We're also glad to hear that the ordering process was smooth for you.
Your kind recommendation means a lot to us. Should you ever need any assistance or have any further inquiries, please don't hesitate to reach out. We are always here to help.
Thank you again for choosing Smart Cellular!
Dear John,Thank you so much for taking the time to give us a 5-star rating for Smart Cellular. We truly appreciate your feedback and are thrilled to hear that everything went smoothly during your purchase. Providing excellent customer service is one of our top priorities, and it is wonderful to know that we met your expectations in that regard. We also value the importance of follow-up and are delighted that you found our efforts to be exceptional.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future.
Dear,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are glad to know that you received your iPhone in good condition and that the transaction went smoothly for you. At Smart Cellular, we strive to ensure hassle-free and seamless transactions for our valued customers like you.
Thank you again for choosing Smart Cellular, and we hope to serve you even better in the future. If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Smart Cellular Team
“AVOID THIS COMPANY!!
Order through them if u want to loose your money and have the worst experience ever to claim it back.
On 12th June, 2024, I placed an order with Smart Cellular for an Apple iPhone 12 (128 GB) Unlocked Black in Pristine Condition, costing alot.
Although I selected Guaranteed Premium Next Day Delivery, my order arrived on 15th June, 2024, three days after the purchase date.
Upon inspecting the item, I discovered that the charging was extremely slow, there was a scratch on the front screen, despite being advertised as Pristine, and the phone tended to get warm. I promptly contacted Smart Cellular multiple times via Live Chat, phone, and email. Following Frankie's advice, I emailed on 17th June, 2024. Frankie responded, instructing me to return the handset for an exchange or refund and to retain the postage receipt to claim a reimbursement of £8.50 for postage fees. I opted for a replacement of the same item.
On the same day, 17th June, 2024, I posted the handset and requested a refund of the postage fee via email. I provided my bank details for the refund and attached the proof of postage receipt. The handset arrived at the facility the next day.
Frankie informed me via email on 18th June, 2024, that the postage fee would be refunded within five working days. On 20th June, 2024, I followed up via email regarding the replacement of the handset. The Returns Team responded, confirming that my request had been forwarded to the dispatch team.
Despite not receiving the postage fee by 21st June, 2024, I contacted Frankie, who escalated the issue to the Accounts Department and Senior Managers for prompt processing. I also reached out to Steven/Amy, who assured me that my request had been escalated to the relevant team for an update, but no update was provided.
On 22nd June, 2024, I contacted Steven/Amy through Live Chat, and they mentioned that my request had been escalated for an update, promising to provide an update by the following Monday.
On 24th June, 2024, I reached out to Smart Cellular and was advised to wait an additional 10 days. Despite having paid for the item, I have not been receiving adequate updates and have been repeatedly asked to wait longer.
On 25th June 2024, During a phone call with Smart Cellular, the representative I spoke with was speaking in an aggressive and rude manner, rushing the conversation and insisting that I wait another 10 days, with little regard for my concerns. It has been almost two weeks since my initial purchase, and I had considered taking legal action to secure a refund due to their delayed processing.
After filing a claim through PayPal and filing through Resolver I received a phone call from the same rude representative which I believe was Frankie. The representative questioned as to why I kept sending emails, and if I didn't understand about the 10 day period. I explained that it was not me who was sending the emails but the third parties I filed the complaint with. Few minutes later, I received the funds immediately through PayPal. It is only that I filed a claim through PayPal that I am receiving my funds and not waiting the additional 10 days.
On 26th June 2024, I contacted again through Live Chat to get a status update on my postage fee refund that was promised to be receiving on this day. I was connected to Claire, where I was told to wait 10 days for it to be processed. I did not tolerate this, and tried calling Smart Cellular Customer Services, no one picks up. Right at that moment, I got an email from the Returns Team that my refund has been processed.
Tim Roland sent me an email twice that I could claim a pair of free earpods once I leave a review. Hoping to receive this 👍
It is important to note that some reviews may be misleading, possibly posted to obtain free earbuds. I strongly advise against placing any orders with Smart Cellular, as my experience suggests they may engage in fraudulent practices and mishandle customer transactions.
Again, PURCHASE ELSEWHERE and not with Smart Cellular!! THIEVES!!
this review is genuine.”
Dear valued reviewer,Thank you for taking the time to provide your feedback regarding your experience with Smart Cellular. We sincerely appreciate your honesty and the opportunity to address the issues you encountered.
First and foremost, we want to apologize for the inconvenience and frustration you experienced throughout the entire process. We understand that our delay in delivering your order and the problems you encountered with the iPhone 12 have caused a great deal of disappointment.
We apologize for any confusion or miscommunication regarding your refund and the handling of your case. We value your feedback and will use it to rectify our internal processes and ensure that situations like these are addressed promptly and efficiently in the future.
We understand that you sought assistance from third parties, such as PayPal and Resolver, which ultimately led to the resolution of your refund. We sincerely apologize for any difficulties or challenges you faced in trying to reach our customer service department and the aggressive and rude manner in which you were treated during your phone call. This is not the level of service we strive to provide, and we will be addressing this issue with our representative involved.
In regards to your concern about possible fraudulent practices and mishandling of customer transactions, we take these allegations very seriously. We will be conducting an internal investigation to ensure that our processes are transparent, fair, and in line with our values as a company.
We genuinely appreciate your feedback in helping us identify areas where we can improve. If there are any further details you would like to provide or suggestions on how we can make things better, please do not hesitate to reach out to us directly. Your satisfaction as a customer is of utmost importance to us, and we would like the opportunity to regain your trust.
Thank you once again for sharing your experience with us, and we hope to have the chance to serve you better in the future.
Warm regards,
Customer Service Representative
Smart Cellular
Dear Thank you so much for taking the time to leave us a fantastic 5-star rating for Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us.
It's wonderful to know that our trade-in program offered you a reasonable deal, enabling you to upgrade to a great new iPhone. We strive to provide our customers with top-quality devices along with excellent trade-in options, and we're glad to hear that you found value in our services.
Thank you again for your kind words and for choosing Smart Cellular. We look forward to serving you in the future and providing you with even more exceptional experiences.
Dear Leah,Thank you so much for the fantastic 5-star rating you gave us at Smart Cellular! We truly appreciate your kind words and continuous support.
We are thrilled to hear that you have had great experiences with both our service and the phones you purchased from us. It is our utmost priority to provide top-notch service and offer excellent quality phones to our valued customers like yourself.
We are even more delighted to learn that you have had no issues with any of the phones you bought and that you are planning to return when you need an upgrade. Your loyalty means the world to us, and we are committed to consistently delivering the best products and service to meet your needs.
Once again, thank you for taking the time to leave us a positive review. We look forward to serving you again in the future!
Best regards,
Smart Cellular Team
Dear Travis,Thank you for your fantastic five-star rating and review of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We're glad to hear that you found our prices to be perfect, especially after selling your phone. Our aim is to provide reasonable rates and exceptional service to all our customers.
Thank you once again for your kind words and for choosing Smart Cellular as your preferred company. We appreciate your trust and support.
Thank you, Fionti, for your valuable 4-star rating of Smart Cellular! We greatly appreciate your feedback and support. We are delighted to hear that you had a very good experience with us and found Smart Cellular easy to deal with. Our team takes pride in providing a seamless cash transfer process that is efficient and quick. We value your satisfaction and look forward to serving you again in the future. Thank you for choosing Smart Cellular!
Dear ,Thank you so much for your wonderful 4-star rating and kind review of Smart Cellular! We're thrilled that you had a positive experience with us.
We take pride in providing our customers with speedy delivery and ensuring that we offer the best prices available. It's fantastic to hear that our efforts have been recognized by you.
If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.
Warm regards,
Smart Cellular Team.
Dear Sam,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and feedback.
We are delighted to hear that you found our refurbished iPhone 8 to be a great value for money. We strive to offer high-quality products at affordable prices, and it's wonderful to know that we have met your expectations.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Dear Peter, Thank you so much for your incredible 5-star rating of Smart Cellular! We are thrilled to hear that you had a fantastic experience with us. Your words, "10/10 great service," truly mean the world to us and further motivate us to keep delivering top-notch service to all our valued customers.
We appreciate your support and look forward to serving you again in the future. If you need any assistance, please don't hesitate to reach out.
Thanks again for choosing Smart Cellular!
Best regards,
[Your Name]
“Had to knock a star off due to the next day delivery, taking a week to arrive. But, the phone is exactly as described and well worth the money. I will definitely use Smart Cellular again for future purchases.”
Dear We would like to express our sincere gratitude for taking the time to rate Smart Cellular with 4 stars. Your feedback is valuable to us in order to improve our services.
We apologize for any inconvenience caused regarding the delay in the next day delivery. We understand the frustration it may have caused, and we are continuously working on providing better and more efficient shipping options to ensure faster delivery for our customers.
We are delighted to hear that the phone you received is exactly as described and that it was worth the money. Our team strives to provide accurate product descriptions and high-quality products to meet our customers' expectations.
Thank you for your trust and for considering us for future purchases. We look forward to serving you again and ensuring that your experience with us is even better.
Best regards,
Smart Cellular Team
“Needed a phone ASAP found this company online had a look through and found the phone I wanted. Placed the order and waited for delivery. The phone arrived 2 days later (due to order placed on weekend) . Apart from the didn't come in a box you would think the phone was brand new. Excellent customer service.”
Thank you so much for your amazing 5-star rating, C! We are thrilled to hear that you found Smart Cellular and were able to get the phone you wanted quickly. We apologize for the slight delay in delivery, but we're glad it arrived in just 2 days, despite the order being placed over the weekend. Your satisfaction is our top priority, and we're pleased to hear that you received excellent customer service. We appreciate your support, and we hope you enjoy your brand new phone!
“They acknowledged receipt of the phone, sent a revised offer, which I accepted and then ... Silence.
No payment, no responses to any communication. This is essentially fraud.”
Dear Grace,Thank you so much for taking the time to provide feedback on your experience with Smart Cellular. We greatly appreciate customers like you who share their concerns, as it helps us improve our services.
We sincerely apologize for the inconvenience and frustration you have encountered. We understand how important it is to have timely responses and reliable communication, and we regret that we have fallen short in this aspect. Your feedback has brought this issue to our attention, and we are actively working to rectify the situation.
We are committed to resolving any payment discrepancies and ensuring that you receive the appropriate response. In order to better understand the specific details of your situation, we kindly request you to provide us with additional information regarding your order.
Please let us know how we can make things better and what steps we can take to regain your trust. We value your feedback and are dedicated to delivering a seamless and satisfying customer experience.
Thank you again for bringing this matter to our attention. We look forward to hearing from you soon and resolving this matter to your satisfaction.
Best regards,
Customer Support
thank you so much for your wonderful 5-star rating of Smart Cellular! We are thrilled to hear that you are very happy with our services. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
Once again, we sincerely appreciate your support and kind words. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We are here to provide you with exceptional service.
“Delivery took longer than expected but phone is very good value for money. I ordered an IPhone 12pro in Pristine and was pleasantly surprised by the quality for the price I paid.”
Dear valued customer,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and are thrilled to hear that you found our phone to be of great value for money.
We apologize for any inconvenience caused by the longer-than-expected delivery time. We're constantly working on improving our logistics to ensure a prompt and efficient delivery service in the future.
We're glad that you were pleasantly surprised by the quality of the iPhone 12 Pro in Pristine condition. At Smart Cellular, we strive to provide our customers with top-notch products at affordable prices.
Once again, thank you for your support and for choosing Smart Cellular. We hope to continue serving you and meeting your expectations in the future.
Best regards,
The Smart Cellular Team
Dear,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with our company.
We take great pride in accurately describing our phones and ensuring they are in excellent condition before they reach our customers. It's truly rewarding to know that we've met your expectations in terms of the phone's condition.
We value your feedback and are delighted that you would consider using our company again for your future mobile phone needs. We'll be here to provide the same level of quality and service whenever you require it.
Once again, thank you for choosing Smart Cellular and for taking the time to share your experience. We look forward to assisting you in the future.
Dear Rohitha,Thank you so much for your excellent 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to know that you had a positive experience with us.
Fast delivery and accurate description are key aspects of our commitment to providing exceptional service to our valued customers. We are glad to hear that you found our delivery prompt and the product's description helpful.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Dear ,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and taking the time to share your positive experience.
We're thrilled to hear that you were satisfied with our service and that you found the delivery to be fast. Ensuring prompt and efficient delivery is one of our top priorities, and it’s great to know that we met your expectations.
Furthermore, it's fantastic to hear that the phone you received was in great condition. We take immense pride in thoroughly inspecting and testing each device to guarantee that our customers receive only the highest quality products.
Once again, thank you for choosing Smart Cellular and for your wonderful review. We look forward to serving you in the future!
Dear Ruth,Thank you so much for taking the time to leave us a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with Smart Cellular.
We are delighted that you found our service to be good and that your order arrived promptly. It's always important for us to keep our customers well-informed about their deliveries. We are also glad to know that the product you received was in pristine condition, just as stated.
Your satisfaction is our top priority, and it brings us great joy to have you as a happy customer. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
