Dear I,Thank you so much for taking the time to provide your feedback on Smart Cellular. We genuinely appreciate customers like you who share their experiences with us.
Firstly, we would like to apologize for the inconvenience caused by the delay in receiving your mobile device and the lack of a refund. We understand that waiting for two weeks when the website clearly states a delivery timeframe of 2-3 days is frustrating and not at all acceptable. We take full responsibility for this oversight and assure you that we are actively investigating the situation to prevent such incidents from occurring in the future.
Your feedback is valuable to us, as it helps us identify areas where we need to improve. We genuinely apologize for any inconvenience caused and would like to request additional details from you regarding your order. Could you please provide us with your order number and any other pertinent information so that we can investigate this matter further?
We are committed to resolving this matter to your satisfaction and would appreciate the opportunity to make it right. Please let us know how we can rectify this situation and ensure your experience with Smart Cellular is a positive one.
Once again, thank you for bringing this issue to our attention. We eagerly await your response and, again, apologize for any inconvenience caused.
“The phone came as described and was a really good price. Was a gift for my son and ordered it a certain time and day for it to come on his birthday and unfortunately the date it said it could come wasn’t correct and waited quite a while for the phone to come but apart from that the phone was great and my son loves it.”
Dear Elizabeth,Thank you for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback and are delighted to hear that the phone came as described and at a great price. We understand that there was a slight delay in the delivery, causing it to arrive after the expected date. We apologize for any inconvenience this may have caused you and your son. However, we are thrilled that your son loves the phone and we hope it brings him joy and satisfaction.
Once again, thank you for choosing Smart Cellular. We value your patronage and look forward to serving you in the future.
Thank you so much for your incredible 5-star rating of Smart Cellular! We greatly appreciate your continued support and for choosing us again for your iPhone needs. It's fantastic to hear that our service and the iPhone you received were exactly as described and working brilliantly. Providing complete confidence and satisfaction to our customers like you is what we strive for. Thank you for your trust, and we look forward to serving you in the future.
“Bought Samsung galaxy s23. Excellent condition and price was better than other competitors. Nearly 6months on now and no issues with a refurbished phone. Definitely recommend and will buy from here again”
Thank you so much for your fantastic 5-star rating and your remarkable feedback on your experience with Smart Cellular. We are truly grateful for your kind words and your recommendation.
We are thrilled to hear that you are satisfied with your purchase of the Samsung Galaxy S23. Our team takes pride in offering top-quality refurbished phones at competitive prices, and we are delighted that our pricing surpassed that of our competitors. It warms our hearts to know that the device arrived in excellent condition, and we are even more pleased to learn that you have had no issues with it after nearly six months of usage.
Your trust in us is highly appreciated, and we are glad that we were able to meet your expectations. Please know that we will always be here for you whenever you need to make another purchase. We look forward to serving you again in the future.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive experience. We are grateful for your support.
Best regards,
Smart Cellular Team
“I purchased an iPhone 11 which after a day had a problem with the touch screen. The returns department were excellent and I was able to get a full refund easily and quickly.”
Dear Rob,Thank you so much for taking the time to rate Smart Cellular with 4 stars. We greatly appreciate your feedback!
We are sorry to hear about the issue you faced with the touch screen on your iPhone 11. However, we are thrilled to know that our returns department was able to provide you with excellent service and facilitate a quick and easy refund for your purchase.
At Smart Cellular, customer satisfaction is of utmost importance to us, and we strive to provide seamless experiences even in such situations. Your words of appreciation mean a lot to us and further motivate us to deliver nothing short of excellence.
Thank you once again for choosing Smart Cellular, and please do not hesitate to reach out if you have any further concerns or require any assistance.
Best regards,
Smart Cellular Customer Support
Dear Stewart,Thank you so much for taking the time to leave a 5-star rating for Smart Cellular! We truly appreciate your support and are thrilled to hear that you've had a positive experience with our services.
Additionally, we're glad to know that you've been enjoying your phone for several weeks now with no problems. Our team takes great pride in providing top-notch products and excellent customer service, and your feedback reaffirms that we are on the right track.
Once again, thank you for your kind words and your continued support. If you ever need assistance or have any questions, please don't hesitate to reach out. We're here to help!
“My sons phone went in the blink. We ordered from Smart cellular before 3pm and had our new phone delivered the next day, one happy teenager and relieved mum.”
Dear ,Thank you so much for your wonderful review and your 5-star rating of Smart Cellular. We are thrilled to hear that we were able to meet your expectations and provide a smooth and speedy experience for you and your son.
We understand how crucial it is to have a reliable and fast service, especially when it comes to getting a new phone. It brings us joy to know that we were able to deliver your order promptly, ensuring the happiness of your teenager and the peace of mind of a relieved mum like yourself.
Your feedback truly means a lot to us, and it motivates us to continue delivering exceptional service to all our valued customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you again for choosing Smart Cellular. We appreciate your trust in our service.
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“Very easy to order online and delivery was as promised.
Iphone 13 mini was as described 1st
Class order and prestine condition
Yes I would recommend this company.”
Dear Joyce,Thank you so much for giving Smart Cellular a 5-star rating! We are thrilled to hear that you had a great experience with us. We appreciate your feedback and recommendation.
We are glad to know that our online ordering process was very easy for you, and that the delivery was as promised. It's great to hear that the iPhone 13 mini you received was in pristine condition and exactly as described.
Thank you once again for choosing Smart Cellular. We value your satisfaction, and we are always here to provide you with top-notch service. Should you have any questions or need any assistance in the future, please don't hesitate to reach out to us.
Dear Peter, Thank you so much for your outstanding 5-star rating of Smart Cellular! We are thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we are delighted to know that your purchased iPhone 12 arrived promptly and met all your expectations. We are especially glad that you found the price pleasing.
Thank you again for choosing Smart Cellular, and we look forward to serving you again in the future.
Best regards,
Smart Cellular Team
Dear Natasha,Thank you so much for your wonderful 5-star rating of our services at Smart Cellular! We greatly appreciate your kind words and are glad to hear that you were satisfied with your experience with us.
We also take pride in providing great service, ensuring quick delivery, and offering exceptional customer service. Your positive feedback further motivates us to continue delivering the best possible experience to our valued customers like yourself.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you again in the future!
Thank you so much for taking the time to rate Smart Cellular with five stars! We greatly appreciate your positive feedback and support.
At Smart Cellular, we always strive to provide excellent customer service to our valued clients like yourself. We are glad to hear that you had a great experience with us.
If you have any further questions or need assistance, please don't hesitate to reach out. We are here to help!
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future.
Dear Eli,Thank you so much for your fantastic five-star review of Smart Cellular! We appreciate your support and are thrilled to hear that you had a wonderful experience with us.
We're delighted to know that your S21 device was indeed pristine and has been working flawlessly since it was delivered. At Smart Cellular, we take great pride in ensuring that our products are of the highest quality and meet our customers' expectations.
We're also glad that you found our communication to be good and that the delivery was prompt and safe. Customer satisfaction is our top priority, and it is always rewarding to hear positive feedback about our services.
Once again, thank you for choosing Smart Cellular. We truly value your business and look forward to serving you again in the future.
“I ordered samsung ultra 22 it arrived in good time but the battery would not charge so i send it back.it took a week before they sand me the replacement it works fine but the charging wire is for iphone I'm happy with the phone it's in good condition. but the costumer service is very poor.”
Dear Mo,Thank you so much for taking the time to leave us feedback about your experience with Smart Cellular. We genuinely appreciate it!
We are thrilled to hear that you found our customer service to be exceptional and that our representatives were able to assist you effectively. Ensuring customer satisfaction is indeed our top priority, and it's feedback like yours that motivates us to keep up the good work.
If you ever need any further assistance or have any questions, please don't hesitate to reach out. Our team is always here to help and provide the best possible solutions for our customers.
Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future.
Best regards,
Smart Cellular Customer Satisfaction team
Dear Peter,Thank you so much for taking the time to rate Smart Cellular with five stars. We greatly appreciate your positive feedback and we're thrilled to hear that you found our service to be good value, prompt, and accurate.
We aim to provide clear and accurate product descriptions to ensure our customers have a seamless shopping experience. It's delightful to know that we met your expectations and that the delivery was as promised.
Rest assured, we'll continue working hard to maintain the highest standards in customer satisfaction. We're grateful for your recommendation and should you ever need to make another purchase, we would be more than happy to assist you.
Thank you once again for your support and kind words. Have a wonderful day!
“The price for this immaculate refinished phone is fantastic . The battery was at full capacity, not a scratch on it. and I’m over the moon with the service. I’m so glad I didn’t pay full price for a new phone and saved a great deal of money to buy other things. 10/10”
Dear Mark,Thank you so much for your amazing 5-star rating of Smart Cellular. We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.
We're glad to hear that you found the price for our immaculate refinished phone to be fantastic. It's great to know that the battery was at full capacity and there was not a scratch on it. We take pride in providing excellent quality products and outstanding service to our customers.
Saving a great deal of money and still getting a phone that meets your expectations is definitely a win-win situation, and we're delighted that it allowed you to allocate your funds towards other valuable investments. Your satisfaction means the world to us, and we're pleased to have exceeded your expectations.
Thank you again for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future.
Thank you so much for taking the time to rate us with five stars! We truly appreciate your kind words and are delighted to hear that you are happy with our services at Smart Cellular. Your satisfaction is our top priority, and it motivates us to constantly improve and deliver the best experience to our valued customers, like yourself.
Happy with product and services provided 👍
Once again, thank you for choosing Smart Cellular. We look forward to continuing to serve you in the future and providing you with the exceptional products and services you deserve.
Best regards,
Smart Cellular Customer Support
“Finally got my phone 10 days after purchase (although I did order on a Saturday) they do respond to emails eventually (I’m sure they are busy) and towards the end I was kept up to date with my order”
Dear Hill,Thank you so much for your four-star rating of Smart Cellular! We truly appreciate your feedback and are glad to hear that you were satisfied with your experience.
We apologize for any delay in receiving your phone, especially considering the order was placed on a Saturday. Rest assured that we are constantly working to improve our delivery process. We also appreciate your understanding in terms of email response times, as our team is indeed busy attending to all customer inquiries.
Furthermore, we are thrilled that towards the end, you were kept informed about the status of your order. We strive to provide excellent customer service and keeping our customers informed is one of our top priorities.
Thank you for choosing Smart Cellular, and we look forward to serving you again in the future!
Dear Samantha, Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your support and are delighted to hear that you had a positive experience with us.
We are thrilled to know that you found our communication excellent and that the phones exceeded your expectations. We take pride in providing top-notch customer service and ensuring a seamless shopping experience.
Additionally, we are glad that our quick delivery surpassed your expectations, especially considering it was a bank holiday when you placed the order.
Once again, thank you for taking the time to share your satisfaction with our services. Your positive feedback encourages us to continue delivering exceptional products and services.
If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again.
Best regards,
Smart Cellular Team
Dear Peter, Thank you so much for your 5-star rating of Smart Cellular! We truly appreciate your kind words. It's fantastic to hear that you had an excellent experience with our customer service and support. Your recommendation means a lot to us.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Dear Cassie,Thank you so much for your 5-star rating and wonderful review of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you are really happy with your purchase. It's great to know that our customer service exceeded your expectations and that you received your order promptly.
At Smart Cellular, we strive to provide the best products and a seamless shopping experience for our customers, so your feedback means a lot to us. If you have any further questions or require any assistance, please don't hesitate to reach out. We're here to help!
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive experience. We hope to serve you again in the future!
