Dear PWL,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your support and are delighted to hear that you were satisfied with your recent purchase. We were thrilled to receive your feedback and happy to learn that the two phones you ordered arrived promptly, just as promised.
Your kind words about our customer service and the overall experience mean a lot to us. We strive to provide excellent service and a quick response to our valued customers like you. It's fantastic to know that we have met your expectations.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future if the need arises. If you have any questions or require any further assistance, please feel free to reach out to our dedicated customer support team.
Kind regards,
Smart Cellular Team
,Thank you so much for taking the time to provide us with your valuable feedback on your experience with Smart Cellular. We sincerely appreciate your efforts in informing us about the issues you encountered.
We apologize for any inconvenience caused by the missing charging cable and sim key in your iPhone delivery. This is certainly not the level of service we strive to provide to our customers. We understand how important these items are, and we deeply regret that they were not included in your package.
Furthermore, we are truly sorry for the lack of response when you contacted us regarding this matter. We understand how frustrating it can be to not receive a timely resolution to an issue, and we sincerely apologize for falling short in this aspect.
To ensure a better experience for our customers in the future, we would genuinely appreciate it if you could kindly share any suggestions or ideas on how we can improve our service. Your input is incredibly valuable to us, and we want to make sure we take the necessary steps to prevent such incidents from happening again.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your understanding and patience. We thank you for choosing Smart Cellular and hope to have the opportunity to make things right for you.
“The only reason I gave one star is zero was not an option.
Phone not received, calls not answered and no response from email despite company policy of answering in 2 days.
Terrible service.”
Dear Mick,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate customers like you who let us know about their encounters with our services.
We are truly sorry for the inconvenience caused regarding the phone not being received, calls remaining unanswered, and the lack of response to your email. We understand the frustration this has caused, especially considering our company policy states that all emails should be answered within two days. We apologize for not meeting your expectations in this regard.
We value your opinion and would like to make things right. Could you please kindly let us know how we can improve? We want to ensure that your future interactions with Smart Cellular are nothing short of exceptional.
Once again, we appreciate your feedback and apologize for any inconvenience caused. We are looking forward to hearing from you and working towards a better experience for you and all our valued customers.
“Fantastic product, excellent pricing, and speedy delivery 😀. I had some concerns, but now that I have my phone, I must say, Smart Cellular, you've done an excellent job!”
Dear Charleen,Thank you so much for your 4-star rating of Smart Cellular! We greatly appreciate your positive feedback and we're thrilled to hear that you are loving your new phone. Fantastic product, excellent pricing, and speedy delivery are the pillars of our service, and we're glad to hear that we have met your expectations.
Your kind words truly mean a lot to us, and we're delighted that you are satisfied with our services. If you ever have any concerns or need assistance in the future, please don't hesitate to reach out to us. We'll be more than happy to help.
Thank you once again for choosing Smart Cellular. Your support is greatly appreciated!
Dear Miss,Thank you so much for taking the time to leave us a 5-star rating for Smart Cellular! We truly appreciate your support and are delighted to know that you had an amazing experience with us.
It's fantastic to hear that SmartCellular struck the right balance of quality and affordability for you. We strive to offer top-notch products and services that are accessible to all. Your kind words motivate us to keep up the good work and continue providing exceptional experiences to our valued customers like you.
Once again, thank you for choosing Smart Cellular and for sharing your positive feedback. We look forward to serving you again in the future!
Dear,Thank you so much for taking the time to provide feedback on your recent experience with Smart Cellular. We genuinely appreciate hearing about our customers' experiences, whether positive or negative.
We apologize for the disappointing experience you have had with our company. We understand that your trust in our services has been compromised, and we deeply regret any inconvenience caused. Your feedback in highlighting the issues mentioned in your review from "Please avoid at all costs" to "Stop responding and now I’m going to have to take them to small claims" has shed light on areas where we need to improve and take immediate action.
We are dedicated to rectifying this situation and would greatly appreciate the opportunity to discuss the details of your experience further. Understanding how we can make things better and regain your trust is of utmost importance to us. Please provide us with any additional information, such as order details or specific issues faced, that would assist us in addressing your concerns more effectively.
Once again, thank you for sharing your experience with us. We value our customers' input, and your feedback provides invaluable guidance as we strive to enhance our services and ensure customer satisfaction.
We look forward to resolving this matter promptly and earning back your trust.
Kindest regards,
“Having read some of the other reviews I was a bit concerned. But so far phone arrived quickly and seems in excellent condition. I had a useful conversation using the chat bot. Hopefully my good impressions so far will not change once I get to use the phone more as currently waiting for phone case before using properly.”
Dear ,Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your kind words and are thrilled to hear that your phone arrived promptly and in excellent condition. We understand that concerns can arise from reading other reviews, but rest assured, we strive to provide top-notch service to all our customers.
We're glad to hear that our chat bot was helpful during your conversation. If you have any further questions or need assistance in the future, don't hesitate to reach out to us. We hope that your positive first impressions will continue as you start using the phone more.
Please note that the phone case you're waiting for will provide additional protection and enhance your overall experience. We're certain you'll enjoy using your new device to its fullest potential.
Thank you once again for your support and choosing Smart Cellular. We look forward to serving you in the future.
Dear R,Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your kind words about our service, fast delivery, and the pristine condition of the phone mean a lot to us. We strive to provide top-notch products and excellent customer service, so your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Smart Cellular Team
Dear Whitey,Thank you so much for your generous 4-star rating of Smart Cellular! We are thrilled to hear that you had a positive experience with us. Your satisfaction is of utmost importance to us and we are glad that we were able to provide you with great price, a great phone, and great service. We truly appreciate your kind words and hope to serve you even better in the future. Should you need any further assistance or have any more feedback, please feel free to reach out to us.
Thank you once again for choosing Smart Cellular!
Best regards,
Smart Cellular Team
Dear Linda,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a great purchase experience with us. We take pride in accurately describing our products and ensuring prompt delivery, so it's wonderful to know that we met your expectations.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to provide you with the best service possible.
Thank you once again for choosing Smart Cellular. We truly value your satisfaction and look forward to serving you in the future.
“Don't be fooled by the impressive web page, and that where it ends.
I've waited one month and still nothing only emails saying it will be with you be the end of the week or middle of next week, email after email. I've sent and returned a lot of emails and you get the same information back emails saying same its with dispatch.
Requested refund on several occasions, I still get emails say my phone will be delivered ETC, ETC. This is now getting on for a one month and still know 10 day refund as promised, all you will get is, delay after delay , after delay.
I have been advised and now in communication with Trading Standards, so ensure you keep all your emails and correspondence, and just about to appoint my solicitor to return my monies and professional cost. " ALL BECAUSE THEY WONT ISSUE THE REFUND. This must be one on the worst ineffective companies I've ever used. The page is asking me to tick a box of how long its taken to get a refund, but it only goes up to 14 day”
Dear R,Thank you for taking the time to provide us with feedback regarding your experience with Smart Cellular. We truly appreciate your honesty and for bringing these issues to our attention.
We sincerely apologize for the inconvenience and frustration you have faced with the delay in receiving your refund. We understand how important it is to have a smooth and efficient process, and we regret that we have fallen short of your expectations.
We apologize for the constant emails that promised a delivery date but did not follow through. We understand that this has caused a great deal of frustration and uncertainty for you. We are truly sorry for the inconvenience caused by the delays in processing your refund.
We appreciate your patience and cooperation in keeping the emails and correspondences. We understand that you have already contacted Trading Standards and are considering legal action. We deeply regret that it has come to this point, and we sincerely apologize for any inconvenience or distress caused.
We assure you that we take your concerns seriously, and we are committed to resolving this matter promptly. We will do our best to expedite the refund process and ensure that this kind of incident does not happen in the future.
Once again, we apologize for the inconvenience, and we appreciate your feedback in helping us improve our services. If there is anything else we can do to rectify the situation, please do not hesitate to let us know.
“A bit of a delay from the advertised delivery date, but once queried Iphone was dispatched and received the next day, condition was spot on as described.”
Dear R,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and feedback. Your satisfaction is our top priority, and it's delightful to hear that you were pleased with the condition of the iPhone you received. We apologize for the slight delay in delivery compared to our advertised date, but we're glad we could promptly address your query and ensure a speedy dispatch.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future and providing you with top-notch products and service.
“Hi there I have sent my iPad 12.9 pro M1 5G unlocked 256gig to be traded for a value of £595.
In their website the good condition is valued at over 480 pounds whereas mine is immaculate no mark hardly used boxed in a perfect condition and they offered me 300 pounds.
Please guys avoid this company at any cost it not worth it wasting your time and energy with a dishonest company.”
Dear Juba,Thank you so much for taking the time to provide us with your feedback about your experience with Smart Cellular. We truly appreciate your input and apologize for any inconvenience caused.
We understand that you sent your iPad 12.9 pro M1 5G unlocked 256gig to be traded for a value of £595. However, you noticed that our website values a good condition iPad at over £480, while yours is in immaculate condition with no marks, hardly used, and boxed perfectly. We apologize that we offered you only £300 for it.
We are truly sorry that you had a negative experience, and we want to make things right. We value our customers and their trust in our company. Could you please provide us with more details about your specific situation so that we can improve our services and address your concerns effectively?
Once again, we appreciate your feedback and thank you for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution.
Best regards,
Smart Cellular
“WHAT ON EARTH IS THIS SHIPPING TIME - I ordered this almost 3 weeks ago and it still hasn't arrived - absolutely disgrace, I will never be using this, company ever. The ustomer service doesn't even answer. Such a disgrace to a reputable company.”
Dear ESkay,Thank you so much for taking the time to share your feedback regarding your experience with Smart Cellular. We truly appreciate your honest thoughts about our company and we apologize for the shipping delay you encountered.
We understand how frustrating it can be when orders do not arrive within the expected timeframe, and we sincerely apologize for any inconvenience this has caused. We would like to assure you that this is not indicative of our usual service and we are taking immediate steps to address this issue.
We apologize for the lack of response from our customer service team during this time. We are currently addressing the high volume of inquiries and working towards improving our response time. Your feedback is invaluable in helping us identify areas of improvement.
We genuinely value you as a customer, and we would love an opportunity to set things right. Please let us know how we can make things better for you. Our team is dedicated to rectifying the situation and ensuring your satisfaction.
Once again, we appreciate your feedback and apologize for any inconvenience caused. We look forward to hearing from you and working towards a better experience in the future.
Best regards,
Smart Cellular Team
Thank you so much for taking the time to rate Smart Cellular with five stars! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
We are glad that you found our products to be of very good value for money and the delivery speed to be fast. At Smart Cellular, we strive to provide top-notch quality at affordable prices, while ensuring prompt and efficient delivery.
Your kind words are a great motivation for our team to continue delivering excellent customer service and high-quality products. We look forward to serving you again in the future!
Once again, thank you for your wonderful rating and recommendation.
Best regards,
The Smart Cellular Team
“Great value Samsung S23 ultra perfect condition. Great price, speedy delivery, excellent service. With an eighteen month warranty included. I can definitely recommend Smart Cellular .”
Dear Shelagh,Thank you so much for taking the time to leave us a glowing 5-star rating for Smart Cellular! We truly appreciate your support and your feedback.
We're thrilled to hear that you had a fantastic experience with us, from the purchase of the great value Samsung S23 ultra in perfect condition to the speedy delivery and excellent service. The fact that you found our pricing competitive and were impressed with the service provided is wonderful to hear.
What's more, we're delighted to offer you an eighteen month warranty, ensuring that you have peace of mind with your purchase.
Thank you for recommending Smart Cellular. We are grateful for your trust and confidence and look forward to serving you again in the future.
“I have been using Smart Cellular over the last few years and have never had an issue. The quality of the phones is exactly (if not better) than described. The prices are as good as any where else. They keep you fully informed of the progress of your order and the delivery date. I would have no hesitation in recommending Smart Cellular. Thank you.”
Dear Philip,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We are absolutely thrilled to hear that you have been a loyal customer for the past few years and that you have never faced any issues with our service. Your kind words about the quality of our phones exceeding expectations and the competitive prices we offer really mean a lot to us.
We always strive to keep our customers well-informed about their orders, from the moment they place it until the delivery date. Your satisfaction and recommendation of Smart Cellular is truly appreciated. We are grateful to have you as a valued customer and we look forward to serving you for many more years to come.
Thank you once again for your fantastic review!
“After checking a few sites for the phone I wanted, Smart Cellular were the cheapest.
Delivery was a few days later than originally promised (customer service responded quickly to my email regarding delivery), but when the phone arrived, it was well packaged. There are a few small scratches around the edges of the phone, but these aren't visible as I have it in a case.
The phone works perfectly so far and is a big upgrade on my previous phone.”
Dear Chris,Thank you so much for taking the time to give Smart Cellular a 4-star rating! We truly appreciate your feedback and are delighted to hear that you found our prices to be the most competitive after checking various sites for the phone you desired.
We apologize for the slight delay in delivery, but we are glad that our customer service team was able to promptly address your concerns and provide assistance. Your satisfaction is very important to us and we always strive to ensure a smooth and timely delivery process.
It's great to hear that the phone arrived in excellent packaging and that it is working perfectly for you. We understand that minor scratches can be a concern, but we are happy to know that they are not noticeable due to your case. We hope that the phone continues to exceed your expectations and serves as a significant upgrade from your previous device.
Once again, thank you for choosing Smart Cellular as your preferred provider. We truly value your support and are here to assist you whenever you need us.
Dear Leanne,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support.
We are thrilled to hear that you had a great experience with us. Your satisfaction means a lot to us, and we are glad that you found our delivery service to be really quick. It is our top priority to ensure that our customers receive their products in great condition and we're delighted to know that yours arrived just as expected.
Thank you once again for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future.
“I recently made a purchase with this company, and have had a very good experience. The initial delivery was delayed becasue the color of the phone I ordered was out of stock, however the customer care agent was prompt, friendly and very helpful in arranging an alternate slot. Was kept fully informed with the delivery which arrived promptly; would order again..
Thumbs up to the customer care staff!”
Dear Saurabh,Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your feedback and are thrilled to hear that you had a great experience with Smart Cellular.
We apologize for the initial delay in the delivery of your phone due to the color being out of stock. However, we are glad to know that our customer care agent was prompt, friendly, and helpful in arranging an alternate slot for you. Our team works hard to provide excellent service and ensure our customers are fully informed throughout the process.
We are delighted to hear that your delivery arrived promptly and that you would consider ordering from us again. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our service.
Once again, thank you for your kind words and recommendation. If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us.
Thumbs up to you for being such an amazing customer!
Best regards,
Smart Cellular Customer Care
