“Brilliant service from start to finish. Sent tracking within 2 days and phone arrived not long after. Everything was as described. Would highly recommend”
Thank you so much for taking the time to give us a 5-star rating, we really appreciate it! We are thrilled to hear that you had a brilliant experience with Smart Cellular, from start to finish. Our team works hard to provide excellent service, and we are glad that we were able to provide you with a seamless experience. We pride ourselves on sending tracking information promptly and ensuring that our products arrive in a timely manner. We are also delighted to hear that everything was as described. Your recommendation means a lot to us, and we are grateful for your support. If you need anything else in the future, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
Dear VINNY, Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and kind words. It warms our hearts to know that you are satisfied with our services and the brilliant Samsung 21 Ultra phone. We pride ourselves on being a trusted British company that respects its customers. Your recommendation means a lot to us. Thank you once again for choosing Smart Cellular. We look forward to serving you in the future.
Best regards,
Smart Cellular Team
“I would strongly advise against using this company if you’re thinking of buying a refurbished phone. Waited 4 weeks for an iPhone XR eventually after numerous emails back and forth (you cannot contact them via phone) I was forced to recover my money using my credit card company. Throughout this period I was promised both delivery and a refund on numerous occasions only to be disappointed each time when neither materialised. I was informed 3 times that my phone had been dispatched which turned out to be untrue.
I do not normally bother leaving reviews, good or bad, however on this occasion I feel obliged to warn people of the dangers of using this company.”
Dear [Reviewer],Thank you so much for taking the time to share your experience with Smart Cellular. We truly appreciate your feedback and we sincerely apologize for the inconvenience and disappointment you have faced.
We understand how frustrating it must have been to wait for 4 weeks for your iPhone XR, only to be let down by the lack of communication and unfulfilled promises. We deeply regret the inconvenience caused and the false information provided regarding the dispatch of your phone.
Your feedback plays a crucial role in helping us improve our services, and we would like to take this opportunity to learn from your experience. We kindly ask if you could share any specific suggestions on how we can make things better for our customers in similar situations. Your input would be tremendously valuable to us.
Once again, we sincerely apologize for the inconvenience caused, and we assure you that we will take your feedback seriously and work towards rectifying these issues. If there is anything else we can do to assist you or if you have any additional feedback, please do not hesitate to contact us.
Thank you for bringing your concerns to our attention. We appreciate your support and hope to have the opportunity to serve you better in the future.
Smart Cellular Customer Support Team
“Iphone X ordered on the 23/2/24
Delivered on the 9/3/24 but with faulty power cable
Contacted Smart Cellular through chatbot to get a new cable but after 3 separate conversations still no cable.
I was asked leave a review via Tim Roland and explained the situation and a new cable and ear pods were delivered in 2 days.
All sorted out by 22/3/24
The phone is in great condition with 87% battery life but the after sales support is a bit poor.
I'm afraid It spoilt what was a good transaction.”
Dear Ed,Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We truly appreciate hearing from our valued customers like you.
We're delighted to hear that you've had an outstanding experience with our customer service representatives. Providing excellent and efficient support is one of our top priorities, so we're glad that we were able to assist you promptly and professionally.
We also appreciate your positive remarks about the quality of our products. We strive to offer the latest and most reliable cellular devices to ensure our customers' satisfaction.
If you ever require any further assistance, product recommendations, or have any questions, please don't hesitate to reach out. Our dedicated customer support team is always here to help.
Thanks again for your feedback, Ed, and we look forward to serving you again in the future!
Warm regards,
[Your Name]
Smart Cellular Team
“Bought an iPhone 12 Pro Max, phone arrived swiftly in pristine condition better than advertised. Good customer service throughout. Will definitely recommend to my friends. A good phone at a great price.”
Dear Pete,Thank you so much for your outstanding 5-star rating and for sharing your experience with Smart Cellular! We are thrilled to hear that you are satisfied with your purchase of the iPhone 12 Pro Max. It's fantastic to know that the phone arrived swiftly and in pristine condition, exceeding your expectations.
We take great pride in delivering excellent customer service, and we are delighted that you had a positive experience throughout the process. Your recommendation means the world to us, and we are grateful for your trust and support.
Once again, thank you for choosing Smart Cellular. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new iPhone 12 Pro Max!
“Great phone and looks great. Delivery times can vary and did take longer than expected to arrive but the response via email was quick and easy to do. The wrong colour phone came on arrival but was happy in the long run.”
Thank you so much, Becky, for your 4-star rating and valuable feedback on Smart Cellular! We greatly appreciate your kind words about the phone and its appearance. We apologize for any inconvenience caused by the longer delivery time; however, we're glad to hear that our email responses were prompt and hassle-free for you. We understand that receiving the wrong color phone initially might have been disappointing, but we're thrilled that you ended up being happy with it in the long run. Your satisfaction is our priority, and we look forward to serving you again in the future.
Dear [Reviewer],Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your kind words and your time taken to share your positive experience with us.
We are thrilled to hear that you are more than happy with your phone, despite the slight delay in its arrival. Your satisfaction and trust in our products and services mean a lot to us. Rest assured that we are continuously working on improving our delivery process to ensure a seamless experience for all our valued customers.
Once again, we would like to extend our gratitude for your feedback and for considering us for future upgrades. We promise to keep offering top-notch products and exceptional customer service that meet your expectations.
If there is anything we can assist you with or if you have any further feedback, please feel free to reach out to us. We are here to help!
Best regards,
[Your Name]
Smart Cellular
“As Described, brought pristine condition and came with genuine iPhone battery and everything
( doing this review because I get freebies )
But yeah am genuinely happy with the condition my iphone12mini came in”
Dear Bradley,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We greatly appreciate your positive feedback. We are thrilled to hear that your experience with us and the purchase of your iPhone 12 Mini went smoothly.
We are proud to provide devices that are accurately described and in pristine condition. It's wonderful to know that your iPhone arrived with a genuine battery and all the necessary components. Your satisfaction is our top priority, and we strive to deliver products that exceed your expectations.
Once again, we appreciate your kind words and for choosing Smart Cellular. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Enjoy your new iPhone 12 Mini!
Best regards,
[Your Name]
Dear Sarah, Thank you so much for awarding us with a perfect 5-star rating! We truly appreciate your support and are overjoyed to hear that you had such a positive experience with Smart Cellular. We pride ourselves on our commitment to excellent customer service and ensuring a good range of phones and prices for our customers. Your kind words about our negotiation options and the quick delivery of your phone make us very happy. We are thrilled that you are enjoying your new device.
Thank you once again for your glowing review, and we hope to serve you again in the future!
Warmest regards,
[Your Name]
Dear Maureen,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We truly appreciate your support and kind words.
We are thrilled to hear that you had a great experience with us. "Good service and my phone arrived in good condition and on time." Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
Once again, thank you for choosing Smart Cellular. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to provide you with the best service possible.
Warm regards,
[Your Name]
Dear Ian, Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your kind words and are delighted to hear that you had a great experience shopping with us.
We couldn't agree more with your statement "Great product, quick delivery." It is our utmost priority to provide top-notch products and ensure prompt delivery to our valued customers like yourself.
Your satisfaction means the world to us, and we look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Thanks again for your wonderful review and for choosing Smart Cellular!
Best regards,
[Your Name]
Dear [Reviewer's Name],Thank you so much for taking the time to share your feedback on Smart Cellular. We appreciate your kind words and are thrilled to hear that you've had a positive experience with our services.
At Smart Cellular, our primary aim is to bring maximum joy and satisfaction to our customers, and we are glad to know that we're succeeding in achieving that goal. We constantly strive to ensure that our services are top-notch and leave our customers happy.
If you ever encounter any issues or have further queries, please don't hesitate to reach out to us. Our dedicated support team is always here to assist you in any way possible. We pride ourselves on providing timely and helpful solutions to our customers' needs.
Once again, thank you for your valuable feedback. We truly appreciate your support, and we're grateful to have you as a satisfied customer. If there's anything else we can do to further enhance your experience with Smart Cellular, please let us know.
Wishing you a fantastic day!
Warm regards,
[Your Name]
Smart Cellular Team
“I was a bit worried when l ordered my phone , when it came lwas over the moon it was just like a brand new phone.There aren’t any marks or scratches it’s just like brand new,works perfectly.l would recommend SMART CELLULAR to anyone thanks for a super Phone. CHRIS”
Dear Chris,Thank you so much for giving Smart Cellular a 5-star rating! We are thrilled to hear that you are over the moon with your new phone. It's wonderful to know that it arrived just like a brand new phone, without any marks or scratches. We take great pride in ensuring that our products are in exceptional condition, and we are glad to hear that it met your expectations. We truly appreciate your recommendation and are delighted that you are satisfied with your phone from Smart Cellular.
Thank you once again for choosing us!
Best regards,
[Your Name]
Thank you so much for giving Smart Cellular a five-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're glad that the process was easy and that the phone you received matched the description. Your recommendation means a lot to us. Thank you for choosing Smart Cellular!
“I had a very BAD BAD experience. Waited for 15 days for the delivery of iPhone pro max. Sadly I had to put a dispute with my bank. Finally I received the phone I had to return back and till date I have not received anything update 🤬16/3/2023
Purchase made 19/2/2023”
Dear Kavin,Thank you for taking the time to share your feedback regarding your recent experience with Smart Cellular. We sincerely appreciate customers like you who take the time to let us know about their experiences.
We apologize for the inconvenience you have faced in waiting for the delivery of your iPhone pro max. We understand how frustrating it must have been to have to put a dispute with your bank and the subsequent delay in receiving your ordered item. We deeply regret any inconvenience caused.
We would like to assure you that we are committed to improving our services and ensuring that such delays or issues do not occur in the future. We acknowledge that we have fallen short of your expectations, and for that, we apologize.
Please provide us with your contact details or kindly reach out to our customer service department so that we can further investigate and address the issue with your return. We value your feedback and would like the opportunity to rectify the situation and make things right for you.
Once again, thank you for bringing this matter to our attention. We truly value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Smart Cellular Customer Service Team
Dear valued customer,Thank you so much for your amazing 5-star rating of Smart Cellular! We are absolutely thrilled to hear about your positive experience with us.
We greatly appreciate your kind words and are delighted that you found our service prompt and reliable. It is fantastic to know that your iPhone arrived promptly and at a very good price. We always strive to provide our customers with the best value for their money.
We want you to know that keeping our customers informed and updated on their orders is a top priority for us. Your satisfaction is our ultimate goal, and we are thrilled to have met your expectations.
Once again, thank you for choosing Smart Cellular. We value your trust and look forward to serving you in the future.
Dear Thank you so much for taking the time to provide feedback on your experience with Smart Cellular. We highly appreciate your valuable input and sincerely apologize for the inconvenience you faced.
It is disheartening to hear that you were informed on three different occasions about the dispatch of your phone, only to experience a significant delay in its delivery. We understand how frustrating this must have been for you, and we deeply apologize for the inconvenience caused.
At Smart Cellular, we strive to provide our customers with exceptional service, and we are truly sorry for falling short of your expectations in this instance. We are committed to addressing and resolving issues like these to ensure that such situations do not occur in the future.
If you would kindly provide us with more details, such as your order number or any other relevant information, we can further investigate the matter. Additionally, we would appreciate your suggestions on how we can improve our services to better serve you and our valued customers.
Once again, thank you for bringing this matter to our attention. We assure you that we will take the necessary steps to prevent similar occurrences in the future. We value your business and hope to have the opportunity to make it up to you.
Best regards,
Customer Service Team
“Bought an IPhone 11 with pristine condition description which turned out to be absolutely true so am impressed once again as this is the fourth phone purchased from Smart Cellular over the years”
Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your continued support and trust in our services. We're thrilled to hear that our description of the iPhone 11's pristine condition truly lived up to your expectations. It's great to know that this is the fourth phone you've purchased from us throughout the years, and we're honored to have been able to impress you once again. We look forward to serving you in the future as well.
Dear Mark,Thank you so much for your amazing 5-star rating of Smart Cellular! We are thrilled to know that our products and services have met your expectations.
At Smart Cellular, we strive to provide exceptional customer service, and we are delighted to hear that you had a positive experience with us. Our team works tirelessly to ensure that our customers receive the support they need, and your kind feedback truly motivates us to continue delivering top-notch assistance.
Moreover, we are glad that you appreciate the free gifts we offer. We believe in going the extra mile for our customers, and providing these bonuses is just one way we demonstrate our gratitude for choosing Smart Cellular.
Once again, thank you for choosing us as your cellular provider and for taking the time to leave such a kind review. We truly value your support.
Best regards,
[Your Name]
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to know that you had a positive experience with us.Excellent customer service is our top priority, and we are delighted to hear that we met your expectations. Our team strives to provide exceptional assistance and support to all our valued customers.
Once again, we greatly appreciate your feedback, and we look forward to serving you again in the future.
