“I purchased a Iphone 11 Pro from Smart Cellular. I liked the idea of 18 months warranty and the price of the phone. I ordered it in Midnight Green which I really liked the look of. I was really pleased with the phone when it eventually arrived, after 10 days, as it was like New. I think Customer Service could keep people more up to date with the progress of their phone as was left wondering when it was going to arrive. When I asked for an update they twice asked if I wanted a Gold colour instead which I refused as I wanted the green. However I am really pleased with the Iphone as it looks really lovely.”
Dear valued customer,Thank you so much for your glowing 4-star review of Smart Cellular! We appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are delighted that you chose to purchase the iPhone 11 Pro from Smart Cellular. Our 18-month warranty and competitive pricing are designed to provide our customers with peace of mind and excellent value for money.
We completely understand your excitement for the Midnight Green variant, and we are glad that you found it to be as aesthetically pleasing as you hoped. Your satisfaction with the phone's condition upon arrival is equally gratifying for us to hear.
We do apologize for any inconvenience caused by the lack of updates regarding the progress of your order. Your comment is duly noted, and we will work on improving our communication to keep our customers better informed in the future.
Once again, thank you for your valued feedback. We are thrilled to have met your expectations, and we hope you continue to enjoy your lovely iPhone 11 Pro. Should you have any further questions or require assistance, please do not hesitate to reach out to our dedicated customer service team.
Warm regards,
The Smart Cellular Team
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the Next Day Deals Offer for the whole month.
Please don't forget to grab your next smartphone at the best price from the best place.
Free wireless pack with all the orders placed between 1st June and 30th June, and Get extra £15 Off, use code : NEXT15 with every purchase.
Visit our website for the best deals: https://www.smartcellular.co.uk/next-day-deals
For any issues or queries please email us at sales@smartcellular.co.uk
Posted 10 months ago
Thank you, maidm, for your 4-star rating of Smart Cellular! We appreciate your feedback and are glad to hear that you found our customer service to be good and our prices to be excellent. However, we apologize for the inconvenience caused by the longer than expected delivery time. We take your feedback seriously and will strive to improve in this area. Thank you for choosing Smart Cellular!
“Avoid Avoid Avoid nothing but hassle late delivery first one day then 2 then 3 then 4 was 6 days late than expected then the phone was covered in what looked like sticky fingerprints your guess is as good as mine tried to clean then thought most probably not had checks screen full of scratches customer services very childish and deliberately took time to refund which also took longer than they said due to wrong info I supplied which again was a deploy tactic to refund save yourself a headache they don’t care just want your money”
Thank you for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We sincerely appreciate your honesty and apologize for the inconvenience you have faced.We understand that the delayed delivery, especially when it stretched beyond the initially communicated timeframe, was frustrating for you. We also apologize for the poor condition of the phone upon arrival, as well as any inconvenience caused by our customer service team.
We take these concerns seriously and want to assure you that we strive to provide a better experience for our customers. To address these issues, we will be investigating the cause of the delivery delay and the condition of the phone. Additionally, we will be reviewing our customer service procedures to ensure that refunds are processed promptly and efficiently.
We genuinely care about our customers and want to improve our services. We value your input and would appreciate any further suggestions you may have on how we can enhance our processes and resolve these issues. Thank you again for bringing these matters to our attention.
Dear Nazmin,Thank you so much for your 5-star rating of Smart Cellular! We appreciate your kind words and are thrilled to hear that you had a great overall experience with our service.
Your satisfaction is our top priority, and we are always here to provide you with great service. Should you have any further questions or require any assistance, please do not hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future.
Best regards,
[Your Name]
“Easy to follow website. Bought iPhone 12 -excellent condition. ordered white but received lilac - not issue though as I like a wrap round case anyway. Arrived very quickly and was kept updated all along. Would definitely use again.”
Dear [Reviewer],Thank you so much for taking the time to rate Smart Cellular with 4 stars! We really appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We're glad to know that you found our website easy to follow and that you were able to purchase the iPhone 12 in excellent condition. Although you received a lilac color instead of white, we're delighted to hear that it wasn't a problem for you, especially since you mentioned you like using a wrap-around case anyway.
It's great to hear that your order arrived quickly, and we're happy to know that you were kept updated throughout the process. Your satisfaction is our top priority, and it's fantastic to hear that we were able to provide you with a seamless and enjoyable shopping experience.
Once again, we sincerely appreciate your kind words and your willingness to give us such a positive rating. We look forward to serving you again in the future and providing you with excellent products and service.
Take care and have a wonderful day!
Best regards,
[Your Name]
Smart Cellular Team
“Was sent a Samsung instead of iPhone 12pro . Sent it back and the sent me the correct handset as described. Happy with iPhone and after sales for sorting the issue. Best price online especially having 18 months warranty and responded to emails within 48 hrs. Tel no provided was invalid”
Dear Avanda,Thank you so much for taking the time to provide us with your valuable feedback about Smart Cellular. We truly appreciate your kind words and support.
At Smart Cellular, our main goal is to ensure that our customers are happy and satisfied with our services. It's wonderful to know that we are on the right track in meeting your expectations. Your feedback gives us the motivation to keep providing excellent customer service and top-notch products.
If you ever have any questions or need any assistance, please don't hesitate to reach out to us. Our friendly and knowledgeable team is always here to help.
Thank you once again for your feedback, Avanda. We look forward to serving you in the future!
Warm regards,
[Your Name]
Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to know that you are satisfied with our service. Excellent product at reasonable price. We strive to provide top-notch quality at competitive prices, and we're glad to hear that it resonates with you. If you have any further feedback or suggestions, please feel free to let us know. We look forward to serving you again soon!
“Good delivery time, decent price for the iPhone 11 (best I found online) and the phone was in good condition on arrival. Battery health was at around 82% so not bad, and pretty decent considering the price I paid. Overall really happy with the experience.”
Dear O,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your positive feedback and are thrilled to hear that you had a fantastic experience with us.
We're glad to know that our delivery time was satisfactory and that you found the iPhone 11 at a decent price, the best you could find online. It's also great to hear that the phone arrived in good condition, meeting your expectations. The battery health being around 82% is indeed commendable, especially considering the price you paid.
Your overall satisfaction is extremely important to us, and we're delighted that we were able to provide you with a positive experience. Thank you again for choosing Smart Cellular, and we hope to serve you again in the future!
Dear valued customer,Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your kind feedback. It's great to hear that your experience with us was satisfying and that your phone exceeded your expectations.
"My phone was exactly as described and works perfectly 😃 thank you x" Your satisfaction is our priority, and we are thrilled to know that we were able to deliver a product that matches your needs precisely.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Dear valued customer,Thank you so much for your amazing 5-star rating and feedback on Smart Cellular! We are thrilled to hear that you had a positive experience with us.
Simple purchasing, good communication, competitive pricing, and high-quality phones are what we strive to provide to our customers. Your satisfaction is our ultimate goal, and we are delighted to know that we were able to meet your expectations.
Thank you for recommending us as a great option for second-hand phones. Your support means the world to us and motivates us to continue delivering excellent products and services.
If you ever need any assistance or have any further inquiries, please don't hesitate to reach out to us. We look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
Dear Tracey,Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We truly appreciate your input and value your opinion.
Firstly, we would like to sincerely apologize for the delay in delivering your iPhone 12 Pro, despite it being ordered on May 18th. We understand how frustrating it must be for you to have been waiting for your purchase for such an extended period.
We want to assure you that this is not the level of service we aim to provide to our valued customers, and we deeply regret any inconvenience caused. Your satisfaction is our utmost priority, and we are committed to rectifying this situation as quickly as possible.
In order to better address the issue, we kindly ask if you could provide us with more details regarding your order. Specifically, we would appreciate any additional information that can help us track down the status of your delivery and identify the underlying cause of the delay.
Once again, we sincerely apologize for the delay and any inconvenience this has caused. We truly value your business and hope to make it up to you promptly. Please let us know how we can assist you further and ensure your experience with Smart Cellular is nothing short of exceptional.
Dear Suzanne,Thank you for awarding Smart Cellular with a fantastic 5-star rating! We greatly appreciate your feedback and support.
We are thrilled to hear that you had a great experience with our service. Providing fast and efficient service is one of our top priorities, and we're glad we could meet your expectations. We also take pride in offering a wide selection of excellent quality phones to suit our customers' diverse needs.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future!
Dear Mark,Thank you so much for rating Smart Cellular with 4 stars! We truly appreciate your feedback and are thrilled to hear that you found our service easy from start to finish. We are also glad that the delivery was prompt and the quality of our products met your expectations. Your satisfaction is our top priority, and we are grateful for your support.
If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again soon!
Dear Robert,Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us.
We are delighted that you found our prices to be excellent and the phone's condition to be remarkable. Our team takes great pride in delivering products that meet our customers' needs and expectations.
Moreover, we are extremely happy to know that our customer service exceeded your expectations. We strive to provide exceptional support and assistance to all our valued customers like yourself.
Once again, thank you for choosing Smart Cellular. We truly value your business and look forward to serving you again in the future.
“Ordered iphone 12 and very happy with purchase, had to order twice but that was no fault of Smart Cellular (issue with delivery address) rapid delivery which was appreciated”
Dear Lee,Thank you so much for leaving a fantastic 5-star rating for Smart Cellular! We are thrilled to hear that you ordered the iPhone 12 and are extremely happy with your purchase. We apologize for any inconvenience caused by having to place the order twice due to the delivery address issue, but we're glad to know that it was not a fault on our end.
We always strive to provide rapid delivery to ensure our customers' satisfaction, and we're delighted that our efforts were appreciated. Your support means a lot to us, and we hope you continue to enjoy your new iPhone 12 from Smart Cellular.
Thank you again for choosing us and for taking the time to share your positive experience!
Thank you so much for taking the time to rate Smart Cellular with five stars. We're thrilled to hear that you had a positive experience with us. Your feedback is highly valued, and it encourages us to maintain our commitment to providing excellent service.
We're glad to know that the product you ordered arrived in good working order. Ensuring that our customers receive top-notch items is always a priority for us.
Once again, thank you for choosing Smart Cellular. We look forward to serving you in the future and providing you with more exceptional products and services.
Dear Ben,Thank you so much for awarding us a 5-star rating for your experience with Smart Cellular. We greatly appreciate your feedback and are thrilled to hear that you are pleased with our services.
We are pleased to know that the iPhone 12 you received was in as new condition, even though it was described as good. Our team strives to provide accurate product descriptions, and we are glad that the item surpassed your expectations. Additionally, we were delighted to deliver it to you the very next day.
Your satisfaction is our top priority, and we are overjoyed that we were able to deliver the desired result. If you have any further questions or need assistance in the future, please feel free to reach out to us.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
“I recently purchased a secondhand Samsung from Smart Cellular. The phone was sent quickly and was in excellent condition, as described by the advert on their website. The price was competitive compared to other sites and came with an 18 months warranty for peace of mind.”
Dear John,Thank you so much for your amazing 5-star rating of Smart Cellular! We are truly grateful for your support and are thrilled that you had such a positive experience with us.
We're delighted to hear that your secondhand Samsung purchased from Smart Cellular arrived promptly and in excellent condition, just as described in the advert on our website. We take pride in providing our customers with top-quality products, and it's fantastic to know that we have met your expectations.
Moreover, we're glad to hear that our competitive pricing, when compared to other sites, caught your attention. We believe in offering value for money without compromising on the quality of our products and services.
Lastly, we're pleased to have given you peace of mind with our 18-month warranty. Your satisfaction and confidence in your purchase mean a lot to us.
Once again, we greatly appreciate your kind words and your support. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help!
Warm regards,
Smart Cellular Team
Dear Collin,Thank you so much for your glowing 5-star rating of Smart Cellular! We are thrilled to hear that you had a great experience with us. We take pride in providing great service, ensuring that the phone you received was in excellent condition, and delivering it promptly.
Our team is dedicated to ensuring customer satisfaction, and your kind words reaffirm that we are on the right track. We truly appreciate your support and hope to serve you again in the future.
“Hi just picked phone up from post office looks very good condition as was said on website waiting to charge then all systems go very good service as promised on website”
Hi Ken, Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your feedback and support.
We're thrilled to hear that you received the phone in excellent condition, just as described on our website. We hope the charging goes smoothly and that you'll soon be able to enjoy all the features of your new device.
It's great to know that our service lived up to your expectations. We always strive to deliver on our promises, and we're glad that you found our website's information accurate.
Once again, thank you for choosing Smart Cellular. We're here for you if you need any assistance, and we hope you have a fantastic experience with your new phone.
