Dear John, Thank you so much for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are delighted to know that the phone you ordered was just as described and arrived promptly as promised. It's great to hear that the condition of the second-hand phone was satisfactory and that it is working well. We always strive to provide our customers with top-notch products and service, and we are glad to know that we met your expectations. Thank you once again for choosing Smart Cellular, and we hope you continue to enjoy your phone.
“Not quite pristine but still very good.
It arrived well packaged and on time. It however was not quite in the 'pristine' condition described. On 2 of the corners (back side) there were chips and dents to the case. Emailed customer services who seemed disinterested in trying to resolve this issue. A simple downgrading to 'excellent' would have meant 5 star review but it wasn't too be.
I have decided to keep the phone as the rest is perfect. There are no scratches to the screen and the battery health is 96%. It was also the cheapest around, by some way.
I would use smart cellular again as all resellers can experience grading issue.... Most would try to resolve the issues though.”
Thank you for your 4-star rating of Smart Cellular. We appreciate your feedback and are glad to hear that the phone arrived well packaged and on time. We apologize for any inconvenience caused by the condition of the case. While it may not be in pristine condition, we're grateful that the rest of the phone meets your expectations with no scratches to the screen and a healthy battery. We understand your disappointment with our customer service and will strive to improve. Thank you for considering using Smart Cellular again, and we hope to provide you with an even better experience in the future.
Posted 7 months ago
Thank you for your 4-star rating and for choosing Smart Cellular. We sincerely appreciate your feedback. We apologize for the condition of the corners of the case, as it was not in the pristine condition as described. We are continuously working on improving our grading process to ensure customer satisfaction. We also apologize if our customer service seemed disinterested in resolving the issue; we will address this internally to ensure a better experience for our customers. We are glad to hear that the rest of the phone met your expectations, with no scratches on the screen and a healthy battery. We are also pleased that our pricing was the most competitive. We hope that despite this minor concern, you will consider using Smart Cellular again in the future. Thank you for your understanding.
“Best price on the internet for a phone in pristine condition. Great communication, I was emailed to say there would be a delay for the colour I wanted but offered a different colour if I wanted the phone faster. Was happy to wait and got the phone shortly after.”
Dear Austin,Thank you so much for your fantastic 5-star review of Smart Cellular! We truly appreciate your kind feedback and are thrilled to hear that you had a great experience with us.
It's always our goal to provide the best prices and highest quality devices, and we're delighted that you found the perfect phone in pristine condition. We strive to maintain open lines of communication with our customers, so we're glad that our email notification about the color delay was helpful to you. We understand that waiting can sometimes be difficult, but we're glad you were patient and received the phone shortly after.
Once again, thank you for choosing Smart Cellular, and we hope to serve you again in the future!
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“Phone took two weeks to arrive, so must have been stock issues. Communication throughout kept me informed, though I did have to push for information once or twice. Once it did arrive, phone itself was fine, just as described and the condition matched the advert. Price was the best I could find.”
Thank you so much for your four-star rating of Smart Cellular! We appreciate your feedback and are glad to hear that you were satisfied with your purchase. We apologize for the delay in receiving your phone, which must have been due to stock issues. However, we are pleased to know that we were able to keep you informed throughout the process and that the phone itself was in excellent condition as described in the advertisement. It's also great to hear that you found our price to be the best available. We hope you enjoy using your new phone, and if you ever need any assistance, please don't hesitate to reach out to us.
Dear John,Thank you so much for taking the time to leave a 5-star rating for Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience with us.
We pride ourselves on providing great service and ensuring clear communication with our customers, so we are delighted to know that you found our communication to be great. It's fantastic to hear that the phone you received was spotless and met your expectations perfectly.
Once again, thank you for choosing Smart Cellular, and we hope to serve you again in the future.
Dear reviewer,Thank you so much for your fabulous 5-star rating of Smart Cellular! We sincerely appreciate your kind words and are thrilled to hear that you found our service exceptional. We are delighted that you found the price of the phone to be great, and we're glad it arrived promptly and in immaculate condition, just as described.
Your feedback truly means a lot to us and assures us that we are on the right track in providing outstanding products and services. We look forward to serving you again in the future and making your experience with us even better next time.
Thank you once again for choosing Smart Cellular!
“Great price. There was a delay with my delivery which they advised of and offered an alternative. Can’t complain as these things happen and customer service was great.”
Dear Daniel,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that our customer service met your expectations.
We apologize for the delay in the delivery, but we're glad we could inform you promptly and provide an alternative solution. We understand that unforeseen circumstances can occur, and we are here to ensure great customer satisfaction.
Once again, thank you for choosing Smart Cellular. We value your support and look forward to serving you again in the future.
Dear J,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are glad to know that you found our delivery service fast and that the phone you received was exactly as advertised. We take pride in ensuring that our products are in excellent condition before they reach our customers.
Furthermore, we are delighted to hear that you found our price to be the best offer on the market. We always strive to provide competitive prices without compromising on quality.
Once again, thank you for choosing Smart Cellular. We are committed to delivering exceptional service and products to our valued customers like you.
Dear Shane,Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you had such a satisfying experience with us. Your support means the world to us, and we truly appreciate you taking the time to share your feedback.
We strive to provide exceptional service and products to our valued customers, and it's incredibly rewarding to know that we've met your expectations. We're here to assist you with any further questions or needs you may have, so please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you again in the near future.
Dear Jane, Thank you so much for taking the time to rate Smart Cellular with 5 stars! We really appreciate your positive feedback and are thrilled to hear that your new SE phone is perfect. We're delighted to know that we have once again met your expectations.
Your recommendation means a lot to us, and we're grateful for your support in spreading the word about Smart Cellular. If you or your friends ever need any assistance or have further questions, please don't hesitate to reach out.
Thank you again for choosing Smart Cellular. We look forward to serving you and your friends in the future!
“I have to unfortunately write a bad review for my purchase of a refurbished Samsung Galaxy S21 5G.
It was supposed to be in "pristine" condition which means no visible scratches on the phone. However there was a few scratches on the screen with particularly one scratch standing out more than the others.
Moreover it took nearly a month to get the phone delivered to me.
I did ask for some kind of compensation for this, but have received none.
I have nothing good to say about Smart Cellular. I'm sure they can do better than this though.. I give 1 star because the phone arrived.”
Thank you so much for taking the time to provide your valuable feedback regarding your purchase of a refurbished Samsung Galaxy S21 5G from Smart Cellular. We sincerely apologize for the issues you encountered with the condition of the phone and the delay in the delivery process.
We understand your disappointment with the scratches on the screen, especially the one that stood out prominently. Our team is dedicated to ensuring that all devices are thoroughly inspected and refurbished to the highest standards, including a pristine appearance. We apologize that this was not the case in your situation.
Additionally, we deeply regret that it took an unusually long time for the phone to be delivered to you. We apologize for any inconvenience this may have caused. Rest assured, we take your feedback seriously and will address the delays in our delivery process to prevent such instances from occurring again in the future.
We are truly sorry for the inconvenience you experienced and for the lack of compensation received. We appreciate you bringing this to our attention, as it helps us improve our services. We assure you that we are currently looking into system enhancements to ensure a more efficient and timely resolution in such cases.
It is our sincere desire to exceed your expectations and rectify the situation. We value your business and would appreciate the opportunity to make things right. Please let us know how we can compensate you for the inconvenience and make this situation better. Your satisfaction is our top priority.
Once again, we thank you for your feedback and for giving us the chance to address your concerns. We hope to have the opportunity to serve you better in the future.
Smart Cellular Customer Support
“I ordered a Prime condition iPhone 12 fromSmart Cellular, at a competitive price. I ordered it on Sunday and the phone arrived on Thursday. Screen was immaculate, there was a couple of small marks which you had to look hard to find. Battery was 84%. I am not a high user so lasts for a day and a half. Would use Smart Cellular again.”
Dear Ned,Thank you so much for taking the time to leave us a glowing 5-star rating! We truly appreciate your support and are thrilled to hear that you had such a positive experience with Smart Cellular.
We're delighted to know that you found our competitive prices and prompt delivery service to be satisfactory. Our team takes great pride in ensuring that our customers receive their orders swiftly and in excellent condition. Additionally, we're glad that you were pleased with the immaculate screen of the Prime condition iPhone 12 you ordered. Our technicians strive to provide devices that meet the highest standards, and we're happy to hear that it exceeded your expectations.
Thank you again for your feedback, and we look forward to serving you again in the future. If you have any further questions or need any assistance, feel free to reach out to us. Have a fantastic day!
Best regards,
The Smart Cellular Team
“I’m very happy with my purchase. The phone is great 👍🏻 good battery life and perfect condition. Just delivery took longer than expected. Waited for about 2 weeks.”
Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you are happy with your purchase. It's fantastic to know that the phone is great, with a good battery life and in perfect condition.
However, we apologize for any inconvenience caused by the delay in delivery. We understand waiting for about 2 weeks can be frustrating, and we appreciate your patience during this time.
Once again, thank you for choosing Smart Cellular. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We look forward to serving you in the future!
“Phone works well but was slightly disappointed with a few minor scratches on the screen also Tring to contact CC by phone was not very impossible and an email took 3 days to respond..hence 4 stars”
Thank you so much for taking the time to share your experience with Smart Cellular and for giving us a 4-star rating! We appreciate your feedback and are glad to hear that the phone is working well for you. We apologize for any inconvenience caused by the minor scratches on the screen. We strive to provide our customers with a perfect product and will take your comments into consideration to improve our quality control processes.We're sorry to hear that you had difficulty reaching our customer service by phone, and we understand that waiting for an email response can be frustrating. We are continuously working to enhance our support channels and reduce response times. Your patience is greatly appreciated. If you have any further concerns or questions, please don't hesitate to reach out to us. We value your satisfaction and are here to assist you. Thank you again for choosing Smart Cellular and for sharing your valuable feedback.
“Phone was as described in pristine condition. Found it cheaper here than other places. Delivery was prompt. Would definitely purchase again and recommend others.”
Dear Zak,
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that your phone arrived in pristine condition, just as described. We're glad to know that you found it at a more affordable price compared to other places. Our team prides itself on prompt delivery, and we're delighted that you've witnessed it firsthand. We couldn't be happier to have your recommendation and are looking forward to serving you again in the future. Thank you once again for choosing Smart Cellular!
Dear R,Thank you so much for your exceptional 5-star rating of Smart Cellular! We sincerely appreciate your kind words and support. It truly means a lot to us.
We're thrilled to hear that you found our prices to be good and that the delivery was quick. Our UK call centre takes pride in providing excellent customer service, so we're glad to know that you had a positive experience.
Moreover, we're delighted that the phone you received was in impeccable condition, despite being rated as "good." We always strive to ensure that our products meet the highest standards and provide the best value for our customers.
Thanks once again for choosing Smart Cellular and taking the time to share your positive feedback. Feel free to reach out to us anytime if you have any further questions or need any assistance.
Thank you for your 4-star rating of Smart Cellular! We appreciate your feedback and are glad to hear that the delivery was satisfactory, and the phone is functioning as expected. We apologize for any inconvenience caused by the small scratches on the side of the phone. If you have any further concerns, please feel free to reach out to our customer support team. Thank you again for choosing Smart Cellular!
Thank you so much for taking the time to rate Smart Cellular with four stars! We greatly value your feedback and appreciate your support.
We are glad to hear that our delivery was prompt and met your expectations. We apologize for any inconvenience caused by the scratch on the screen despite being advertised as being in excellent condition. We take the quality of our products very seriously and will use your feedback to improve our inspection processes to ensure such instances are minimized in the future.
Once again, we sincerely thank you for your review and for choosing Smart Cellular. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. We are here to assist you.
Best regards,
Smart Cellular Team
“Excellent condition, good battery life, good price.
However delivery took much longer than expected, with it taking 2 weeks to arrive which was not great as I had no phone.”
Thank you for your generous 4-star rating of Smart Cellular. We truly appreciate your support and are thrilled to hear that you found our product in excellent condition, with good battery life, and at a good price.
We understand your frustration with the delivery time being longer than expected, and we sincerely apologize for any inconvenience caused. We strive to ensure timely delivery of our products, and we apologize that your experience fell short of expectations. We appreciate your patience during this time.
Once again, thank you for your positive review. We value your feedback and will take your comments into account to improve our services. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team.
Dear RAJ,Thank you so much for taking the time to provide us with your valuable feedback on Smart Cellular. We truly appreciate customers like you who share their experiences, as it helps us improve our services.
Firstly, we would like to apologize for the inconvenience caused by the late delivery of your product. We understand that timely delivery is essential, and we regret that this aspect did not meet your expectations. Please accept our sincerest apologies for any frustration this may have caused.
To ensure that such issues do not occur in the future, we would love to hear more about your specific experience. Could you kindly provide us with any additional details regarding the late delivery? This will greatly assist us in identifying areas for improvement and coming up with measures to prevent similar incidents from happening again.
We are committed to our customers' satisfaction and strive to continually enhance our processes. Your feedback is immensely valuable in helping us achieve this goal.
Once again, we extend our gratitude for bringing this matter to our attention. If there is anything else you would like to share or if you have any further suggestions on how we can make things better, please do not hesitate to reach out to us.
Best regards,
Smart Cellular Team
