Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are absolutely delighted that you had such a positive experience with our service and product.
"Absolutely delighted, great service, great product!" perfectly captures the essence of what we strive to provide to our customers. It is our goal to consistently deliver excellent service and top-notch products that meet and exceed expectations.
Once again, we would like to express our sincerest gratitude for your support and for taking the time to share your positive feedback. We look forward to serving you again in the future and creating more delightful experiences.
Best regards,
Ann.
“I bought a phone for my daughter on 27th November 2023. In early December when setting it up I discovered it was NOT unlocked as it had been advertised and therefore was unusable. Despite several emails requesting help I had nothing but an automated email. When I requested a return I had no contact. When I returned the item on 11th December (tracked as requested) I got no confirmation or refund. I have escalated this to Paypal but the case automatically closed even with a poor response from them saying they would look into processing the return. I have provided photographic proof of return delivery but on 24th January I am still awaiting my refund. I have re-escalated this to Paypal and will now be contacting my credit card company.”
Dear Bryony,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We sincerely apologize for the inconvenience caused by the unlocked phone you purchased for your daughter on 27th November 2023.
We are truly sorry for the lack of assistance you received when reaching out to us via email. We understand how frustrating it must have been to not receive any personalized response, and we deeply regret the delay and lack of communication regarding the return and refund process.
Your concerns have been duly noted, and we assure you that we take them very seriously. We appreciate the photographic proof you provided of the return delivery, and we are genuinely sorry for the extended wait you have experienced in receiving your refund.
To address the situation and ensure that we rectify this matter promptly, we kindly request you to provide us with any additional information or details regarding your case. We would greatly appreciate any suggestions or specific actions you believe would help us make things right. Your feedback is invaluable to us as we continuously strive to improve our services and customer experience.
Once again, we apologize for the inconvenience caused and appreciate your willingness to work with us in resolving this matter. Please be assured that we are committed to ensuring a positive outcome for you. If you have any further concerns or questions, please do not hesitate to reach out to us.
Thank you for your patience and understanding.
Warm regards,
Jeff S
Smart Cellular Customer Care Team
“I sent my phone back as I couldn't get a reception on it with any similar card . I have repeatedly tried to phone and I have also sent emails ,with no answers back . I sent it by royal mail post tracking. They acknowledged receipt on the 8th of January.. I haven't heard a single word .. the after care is shocking..”
Dear Heather,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We genuinely appreciate your willingness to share your thoughts with us.
We apologize for the inconvenience caused by the reception issue and the lack of communication you experienced. We understand how frustrating it can be when you are unable to reach us despite multiple attempts via phone and email. We also want to assure you that we have indeed received your phone back through Royal Mail post tracking, as acknowledged on January 8th.
We sincerely apologize for the delay and any discomfort caused by the lack of communication from our end. We take your concerns seriously, and this has prompted us to look into our aftercare processes to ensure such lapses do not occur in the future.
We would greatly appreciate it if you could provide us with further details on the best way to reach out to you. This will help us rectify the situation and make things better for you. Your satisfaction is of utmost importance to us, and we are determined to address this matter promptly to improve our overall service.
Once again, we extend our sincerest apologies for the inconvenience caused, and we thank you for bringing this to our attention. We look forward to hearing from you and resolving
Thank you so much, Marigold, for taking the time to rate us with 5 stars! We truly appreciate your feedback and are thrilled to hear that you are happy with your experience with Smart Cellular. We are glad that the phone you purchased looks like it's brand new and is in good condition. We take great pride in providing high-quality devices to our customers, and we're delighted to know that it has met your expectations so far.
If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're here to ensure that you have an excellent and seamless experience with your new phone. Thank you once again for choosing Smart Cellular!
Posted 1 year ago
Thank you so much, Marigold, for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you are satisfied with your purchase. We take great pride in delivering high-quality products, and we are delighted that the phone looks like brand new and has been performing well for you so far. If you have any questions or need any assistance in the future, please don't hesitate to reach out. Once again, thank you for choosing Smart Cellular!
Thank you so much for taking the time to provide us with your valuable feedback of Smart Cellular. We truly appreciate your kind words and are delighted to hear that our services are making our customers happy.
At Smart Cellular, our goal is to consistently provide exceptional service and ensure customer satisfaction. We are thrilled that you are pleased with our efforts to meet your needs. Your feedback reassures us that we are moving in the right direction.
We understand that sometimes issues may arise, and we want to assure you that we are here to help. If you ever need further assistance or have any questions, please do not hesitate to reach out to our friendly customer support team. We are available [provide contact information].
Once again, thank you for your positive feedback. We genuinely appreciate your support and look forward to serving you in the future.
Sincerely,
Jeff S
Customer Support Team
Smart Cellular
Dear Stuart, Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
We are delighted to know that you found our products to be of great value for money and exactly as described. At Smart Cellular, we strive to provide our customers with high-quality products that meet their expectations.
Your satisfaction is our top priority, and we are grateful for your support. If there is anything else we can assist you with, please do not hesitate to reach out to us.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future.
Best regards,
Ann.
Dear Holly,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We greatly appreciate your kind words and support.
We're thrilled to hear that you had an excellent experience with our service and that the delivery was speedy. š Your satisfaction is our top priority, and we will continue to strive for excellence in providing the best service possible.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you again in the future!
Best regards,
Ann.
“So far have not received a phone that works, I ordered an iPhone 11 on a Monday received it on Wednesday but display did not work sent an email straight away received one back on Friday saying to send it back for refund or replacement sent it back that day received package and thought it was an exchange but it was the same phone I returned and a letter saying it had a non genuine display and they did not sell phones with non genuine displays. I contacted you straight away but have still not had the courteous of a reply. The phone I returned was the phone I received so must have slipped through the net.”
Dear David,Thank you so much for taking the time to share your experience with Smart Cellular. We truly appreciate your feedback and apologize for the issues you have encountered.
We understand the frustration of receiving a non-functional iPhone 11 and the confusion caused by the incorrect replacement. We sincerely apologize for any inconvenience this may have caused. Rest assured, we take these concerns seriously and are committed to resolving them promptly.
We apologize for the delayed response to your contact and any lack of courtesy experienced. This is not a reflection of the service we strive to provide. We understand that your returned phone must have slipped through the net, and we sincerely apologize for this oversight.
We genuinely value your patronage and would appreciate the opportunity to make things better. Please let us know how we can rectify this situation and provide you with a satisfactory resolution. Your satisfaction is our priority, and we are committed to ensuring your experience with Smart Cellular is a positive one.
Once again, we sincerely apologize for any inconvenience caused and thank you for bringing these concerns to our attention. We look forward to hearing from you and working towards a resolution.
Best regards,
Jeff S
Customer Support Team,
Smart Cellular
Dear Lara,Thank you so much for taking the time to provide us with your valuable feedback about your experience with Smart Cellular. We truly appreciate it!
It's fantastic to hear that you had a positive experience with us. Providing excellent customer service and ensuring your satisfaction is our utmost priority. We are thrilled to know that we are succeeding in these aspects. Your kind words encourage us to continue delivering the best service possible.
If you ever have any questions or need assistance with any of our services, please don't hesitate to reach out to us. Our friendly and knowledgeable team is always here to help and ensure you have a seamless experience.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future!
Warm regards,
Jeff S
Smart Cellular Team
“Received a quote of Ā£465 for a pristine
iPhone 13 Pro. Sent off and my quote has now changed to Ā£275! Iāve emailed asking for the phone to be returned as I have received a quote for much more from another company.
The number on the phone is also false! Beware!”
We want to assure you that our grading process is thorough and intended to be fair and transparent. We understand that the condition of a device can be subjective, and we are committed to ensuring our customers are satisfied with our evaluations. If a device does not meet the initially quoted condition, we are open to regrading it. We encourage customers to request pictures of their devices if there are any discrepancies in the assessment, and we are more than willing to provide these.
“The phone finally arrived after 15 days and several exchanges of emails from the date of buying it. I was left to believe that I'd bought a phone that didn't exist, and there wasn't any voluntary communication of assurance, plus the only contact I could get was via email as the phone was never answered. It's gong to be a present and so I haven't turned it on yet, but the phone does looks good and so hopefully all the anxiety will be worth it.”
Dear [Reviewer],Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We deeply appreciate your effort in sharing your experience with us.
Firstly, we would like to apologize for the inconvenience you encountered during the purchase of your phone. We understand how frustrating it must have been to wait for 15 days and go through several email exchanges without receiving the phone. We sincerely apologize for the lack of communication and assurance provided. This is not the experience we strive to deliver to our valued customers.
We are glad to hear that the phone looks good and we truly hope that it lives up to your expectations. We understand that the anxiety caused by the delays and lack of communication may have dampened your enthusiasm. We genuinely apologize for any inconvenience and disappointment caused.
Your feedback is extremely valuable to us, as it helps us identify areas of improvement. We would love to hear more from you on how we can make things better. Please let us know what further steps we can take to resolve the issues you faced and ensure a more seamless experience for all our customers.
Once again, thank you for your feedback, and we truly appreciate your patience and understanding. We remain committed to delivering the highest level of customer satisfaction, and we look forward to serving you better in the future.
Best regards,
[Your Name]
Customer Support Team
“We were looking for an iPhone 12 Pro and had identified another supplier - that turned out to be a complete failure. We then quickly did a further search and came across SmartCellular which also looked a bit odd. But we took the plunge and came across the action style process of making an offer which was accepted. Great so farā¦. Then there was a little delay in getting emails from SC and the follow on emails from RoyalMail. But dispatch was quick even if we struggled a little to track the order. In the end the phone arrived as promised and it turned out be a good choice. We are happy all round and will buy again from them. Thanks so much. So far so good!”
Dear reviewer,Thank you so much for your fantastic 5-star rating of Smart Cellular! We appreciate your kind words and are thrilled to hear that your experience with us was a great one.
We were delighted to have been able to assist you in finding an iPhone 12 Pro, especially after the disappointing experience you had with another supplier. We understand that our website may have initially seemed a bit unusual, but we are happy that you took the plunge and gave us a chance.
We apologize for any delays you experienced with receiving emails from us and from RoyalMail. Rest assured, we are constantly working to improve our communication processes and make them more efficient.
Nevertheless, we are thrilled to know that the dispatch was quick and that the phone arrived as promised. It's fantastic to hear that the iPhone 12 Pro turned out to be a good choice and that you are happy with your purchase. Hearing that you had a positive experience all round encourages us to continue providing top-notch products and service.
Once again, thank you for choosing Smart Cellular, and we sincerely appreciate your trust in us. We look forward to serving you again in the future!
Warm regards,
The Smart Cellular Team
Dear Benjamin,Thank you so much for taking the time to leave a 5-star rating for Smart Cellular! We greatly appreciate your feedback and we're thrilled to hear that you received excellent service and a phone that matches the description. Your satisfaction is our top priority, and we're delighted to have met your expectations.
Once again, thank you for choosing Smart Cellular. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
[Your Name]
Dear [Reviewer's Name],Thank you so much for your excellent 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with our services.
We are glad to learn that you found our website well designed and our communication effective. At Smart Cellular, we strive to provide our customers with a seamless and user-friendly online platform, making it easier than ever to explore our products and stay connected with us.
Furthermore, we take pride in offering competitive pricing to ensure that our customers get the best value for their money. Our goal is to make high-quality cellular services accessible to everyone.
Moreover, we deeply care about the environment, and we are committed to practicing and promoting responsible business operations. We are constantly working towards minimizing our ecological footprint and implementing sustainable practices throughout our company.
Once again, thank you for your kind words and for choosing Smart Cellular. If you have any further questions or need assistance in the future, please feel free to reach out to us. We're always here to help.
Warm regards,
[Your Name]
Smart Cellular Team
Dear Dave,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.
We are delighted to know that you found the quality of the iPhone exceptional and were impressed with how easy it was to set up. Our team takes pride in ensuring that our products are in fantastic condition and are ready to use right out of the box.
Moreover, we are thrilled that the fast delivery exceeded your expectations. We understand the importance of timely service, and it's great to know that we were able to meet your needs efficiently.
Thank you once again for choosing Smart Cellular. We value your business and look forward to serving you in the future.
Best regards,
[Your Name]
Dear [Reviewer],Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.
It's wonderful to know that you found our pricing to be great and our delivery prompt. Moreover, we're delighted that you felt a sense of security while purchasing from our reputable site. Maintaining a trustworthy platform is of utmost importance to us, and we're glad it resonated with you.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
[Your Name]
“Very competitive price, the phone was in great condition (pristine as advertised) and delivered a few days earlier than first advised. Only negative comment to make is that the phone was not properly "erased" or "reset" upon receipt and I spent a few hours working out why I could not transfer all my data from from my old iphone (using the Quick Start function). Problem resolved after undertaking a new "reset" procedure. I couldn't get through to the customer service numbers (nobody there or number not recognised) and I still await a reply to my email.”
Dear KJ,Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your positive feedback and are glad to hear that you found our pricing very competitive. We take pride in delivering our products in great condition, just as advertised, and it's fantastic to know that you received a pristine phone. We also apologize for the inconvenience caused by the phone not being properly erased or reset upon receipt. We understand how frustrating that can be, but we're glad to hear that the problem was resolved after undertaking a new reset procedure. Regarding the difficulties in reaching our customer service, we sincerely apologize for the inconvenience caused. We assure you that we are working on improving our availability and responsiveness. If you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you.
Thank you again for choosing Smart Cellular. We wish you a great experience with your new phone!
Best regards,
[Your Name]
“Purchased a Samsung note 20 ultra for a reasonable price. Item arrived quickly and pristine as described. Very happy and would use this company again in the future.”
Thank you so much, Sarah, for your outstanding 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are glad to know that you found the Samsung Note 20 Ultra at a reasonable price and that it arrived quickly and in pristine condition, just as described. Your satisfaction is our top priority, and we are delighted that you are happy with your purchase. We would be more than happy to serve you again in the future. Thank you for choosing Smart Cellular!
Thank you so much, Arthur, for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback. We are thrilled to hear that the iPhone XS you ordered lived up to your expectations. Advertised as pristine, it arrived swiftly and at a great price. We always strive to deliver top-notch products and exceptional service to our customers, and we're glad to know that we succeeded in your case. If you ever need any further assistance, please don't hesitate to reach out to us. Thank you once again for choosing Smart Cellular!
“Ordered iphone 15 which was delayed and poor communication throughout process. When the phone finally arrived it was the wrong colour. Given the delays we opted to keep it. Positives, the phone is in prestine condition and my wife was very happy to receive her belated birthday gift. Cant fault the condition but expect delays and poor communication.”
Dear Alan,Thank you so much for taking the time to provide your valuable feedback about Smart Cellular! We truly appreciate hearing from our customers and we're thrilled to know that you are happy with our service.
Customer satisfaction is our top priority, and we continuously strive to provide the best experience possible. Your kind words about our friendly and helpful customer service team mean a lot to us. We have worked hard to assemble a knowledgeable and dedicated team that is always ready to assist customers like you.
We're glad to hear that you find our plans to be affordable and flexible. We understand the importance of having options that cater to different needs, and offering competitive prices is something we prioritize to ensure your satisfaction.
If you have any further questions or if there is anything we can assist you with, please don't hesitate to reach out. Our team is always here to help you. Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future.
Warm regards,
Jeff S
