“The phone took a while to arrive, so don't expect a next day delivery. Order early and you won't be disappointed. However I still haven't received the original box that I ordered with the phone. I ordered on the 3rd of December for a Christmas present. Not a massive issue as I just purchased another box from a different seller, in time for Christmas. But I'm having issues getting a refund for the box I ordered with the phone. May be worth considering getting a box from another seller if you want it quickly.”
Dear Andy,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the delivery time and understand that timely arrivals are important, especially during the holiday season. We're glad to hear that you found a solution for the box.
Regarding your refund issue, we certainly want to assist you in resolving that as quickly as possible. Don’t hesitate to reach out to our customer service team for any further support.
Your insights are invaluable, and we’re here to help if you have any more questions!
Best regards,
The Smart Cellular Team
Dear Steve,
Thank you for your fantastic 5-star review! We're delighted to hear that you're pleased with the condition of your refurbished iPhone and that it feels like new. It’s also great to know you were happy with the price and our prompt delivery.
Your satisfaction is our goal, and we truly appreciate your feedback. If you need any assistance in the future, feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 4-star review! We're glad to hear that one of your iPhone 13s arrived on time and in good condition.
We understand that waiting for the second one can be a bit frustrating, and we appreciate your patience during this time. If you have any questions or need assistance regarding your order, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your kind 4-star review! We’re thrilled to hear that you had a great experience with our customer service and that your phone arrived quickly. It’s wonderful to know that you found the best price and that the phone is in pristine condition!
Your recommendation means a lot to us. Should you need any assistance or have questions in the future, please don’t hesitate to get in touch.
Best regards,
The Smart Cellular Team
Dear Robbie,
Thank you for your great 4-star review! We're thrilled to hear that your phone is working perfectly and looks almost new. It's always wonderful to make someone's special occasion a bit brighter, even if it's a belated gift!
Your happiness is important to us, and we truly appreciate your feedback. If you ever have questions or need support in the future, just let us know!
Best regards,
The Smart Cellular Team
“I found the information on each phone very detailed. The price for the phone i was looking for was very good. It was described as excellent condition and this is what I recieved only down was a scratch on the screen. But saying that it's an excellent phone with everything else as described. I would recommend this company. Also very quick delivery.”
Dear Valued Customer,
Thank you for your outstanding 5-star review! We're thrilled to hear that you found the information on our phones to be detailed and that the price was to your liking.
We appreciate your feedback regarding the scratch on the screen, and while we're glad you still consider it an excellent phone, we always strive for perfection. Your recommendation means a lot to us, and we’re delighted that you also enjoyed our quick delivery!
If you ever need assistance or have questions in the future, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“S23 FE - Ekstra telefon od ekstra sprzedawcy! ⭐⭐⭐⭐⭐
Telefon śmiga aż miło - szybki, robi super zdjęcia i bateria trzyma cały dzień. No i ta dostawa - błyskawica! W razie pytań, obsługa klienta super pomocna i te promocje... sztos!”
Drogi Piotrze,
Dziękujemy za wspaniałą recenzję 5/5! Cieszymy się, że jesteś zadowolony z telefonu S23 FE i że spełnia Twoje oczekiwania. Fajnie słyszeć, że działa błyskawicznie, robi świetne zdjęcia, a bateria trzyma cały dzień!
Nasza szybka dostawa i pomocna obsługa klienta to dokładnie to, czego pragniemy dla naszych klientów. Cieszymy się też, że skorzystałeś z naszych promocji!
Jeśli będziesz miał jakiekolwiek pytania lub potrzebował wsparcia, pamiętaj, że jesteśmy tu dla Ciebie!
Pozdrawiamy,
Zespół Smart Cellular
Dear Chris,
Thank you so much for your outstanding 5-star review! We're thrilled to hear that you were impressed with the delivery speed and the quality of your item, especially that it exceeded your expectations.
Your satisfaction is incredibly important to us, and we're here to ensure you have a great experience every time. If you have any questions or need assistance in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Ordered phone in unlocked pristine condition. Unfortunately, when the phone arrived it was locked but pristine. Emailed the company and received a prompt response. Ordered a second identical phone, which again arrived promptly, in pristine condition and works beautifully.”
Dear Customer,
Thank you for your thoughtful 4-star review! We're happy to hear that the second phone arrived promptly and in pristine condition, and that it's working beautifully for you.
We sincerely apologize for the initial issue with the first phone being locked, but we’re glad our customer service team was able to respond promptly. Your feedback helps us improve, and we appreciate your understanding.
If you need any further assistance, please feel free to reach out. We're here to help!
Best regards,
The Smart Cellular Team
Dear Paul,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found a good price and that the delivery was prompt. It’s great to know you’re happy with the quality of your iPhone.
Your trust in us means a lot, and we can’t wait to welcome you back for your next purchase. If you need any assistance, just let us know!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for your 5-star review! We're delighted to hear that your phone arrived quickly and met your expectations, even with lower specifications.
Your positive experience is what drives us, and we look forward to assisting you with your future purchases. If you have any questions or need support, don't hesitate to reach out!
Best regards,
The Smart Cellular Team
“So this is a mixed review, hence 3 stars. I have purchased 3 phones from Smart Celuar over the last month for myself and my children, and have had very different experiences.
The first phone I ordered came slightly later than stated, but only by a couple of days. We bought an as new phone and there was only one small dent in the metal casing which is covered by the phone case. Overall very happy with this purchase.
My phone, which took much longer to arrive although it was ordered over the Christmas period, has come in excellent condition but I have not been sent the colour I ordered. Not too bad communication to begin with via email regarding sending it back for a replacement, but as soon as I asked for them to pay the return postage costs as the error is theirs, I have stopped receiving replies. I will wait for 48 hours and then will be contacting trading standards.
The third phone is yet to be received, but I will be leaving a review once it arrives. It has again taken longer to be posted than stated, but I expected this with the current weather conditions.
I would very much appreciate it if someone could send me a postage label to send the phone I received back for an exchange, so I can leave a further positive review.”
Dear Valued Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that you're very happy with your purchase and that the battery life is meeting your expectations at such a great price.
Your satisfaction is our top priority, and we appreciate your support. If you have any questions or need assistance in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our site easy to use and that your refurbished phone arrived quickly and in excellent condition.
Your happiness means the world to us, and we’re here to help anytime you need assistance in the future. Enjoy your new phone!
Best regards,
The Smart Cellular Team
Dear Callum,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you’re very happy with our service and pricing, and that your iPhone 13 Pro arrived promptly in excellent condition.
Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any questions or need assistance, just let us know!
Best regards,
The Smart Cellular Team
“Spent extra to get two handsets delivered first thing Friday 3rd Jan, didn’t receive an offer until late on Tuesday 7th, and despite accepting immediately, and being told that I will be paid same day as the handsets were tested, I’m still waiting to be paid at Wednesday 8th at 6pm.
Pretty rubbish.”
“Bought 2 devices from this company in 'excellent' condition November 2024. One device arrived about a week later with deep scratches on the screen that you could fit your fingernail in, no sign of the other device!
Attempted contact on 6 separate occasions on live chat and email, only to be told 'We'll escalate' or 'it will be with you by the end of this week at the latest' (end of November).
As of Jan 7th 2025, still no 2nd device and after eventually getting through to the rude customer service on the phone, apparently we should be getting a refund for this device (we will see!)
We have no explanation as to why we've not received the device, but my best guess is that they are selling devices they do not have in stock and are hoping you will just wait until they have stock.”
“Took 12 days to deliver my sons 16th birthday gift, offered a free pair of earpods which have also never come, don't answer emails and lie on their chats. It's a shame as the mobile is good and he's happy with it but I'd never buy again from you or tell anyone else to either.”
Dear Mike,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you experienced great service and found fantastic pricing, especially during the busy holiday season.
It’s always rewarding to know we could deliver your order ahead of time. Your high recommendation means the world to us! If you have any questions or need assistance in the future, please don’t hesitate to get in touch.
Best regards,
The Smart Cellular Team
