“Paid £1134.99 on 24/09/2024
No phone sent, only thing received from smart cellular is excuses & lies as to
Why phone not sent. 😞 contacted them by email, phone & WhatsApp, just told there’s is a delay, Even though the phone still shows as in stock on with next day delivery on their website , they take your money & do not send the phone.
Apple could have shipped me a phone directly from china with faster delivery!
On 4/10/2024 they issued tracking link via paypal, tracking link does not work, or is fake! Unless you want to throw away over 1K avoid these people at all costs!”
Hi Wendy,
We sincerely apologize for your experience. This is not the level of service we aim to provide. We understand your frustration with the delay and communication issues. Please reach out to our customer service team directly, and we’ll do our best to resolve this matter for you promptly.
Best regards,
The Smart Cellular Team
“I ordered 2 reconditioned iphone 12 minis from Smart Cellular, one for me and one for my wife. Despite the fact that SC offered a £15 discount per order, I ordered them together because I felt it was rather unfair to make two orders out of it. Lo and behold, for some reason they arrived separately anyway, one a couple of days after the other, so I might as well have placed 2 orders and claimed the additional £15! Nevertheless, the phones look pristine and we are very pleased with them.”
Thank you for your review, G Robertson! We’re glad to hear that you and your wife are pleased with your reconditioned iPhone 12 minis. We appreciate your decision to order both phones together and understand the frustration with them arriving separately.
Our team aims to provide great value and quality, and it's wonderful to know that the phones met your expectations and arrived in pristine condition. Your feedback about the ordering process is valuable, and we’ll certainly take it into consideration for improving our services.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Thank you for your kind words, Kerry! We’re delighted to hear that you had a great experience with our service. It's always our goal to ensure fast delivery and accurate descriptions of our items, so we're glad we could meet your expectations.
We appreciate you taking the time to reach out with your email query, and we’re happy to hear that our team was prompt in addressing your concerns. Your feedback is invaluable and motivates us to keep providing excellent service.
If you need anything else in the future or have further questions, feel free to reach out. Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Hello,
Thank you for your feedback, Gary! We’re delighted to hear that you’re very pleased with your phone and that it arrived quickly. Our team works hard to ensure timely deliveries, so it’s great to know that our efforts made a positive impact on your experience.
We strive to provide high-quality products that meet our customers’ expectations, and your satisfaction is our top priority. Your willingness to use our services again means a lot to us, and we look forward to the opportunity to assist you in the future.
If you have any questions or need further assistance, please feel free to reach out. Thank you once again for choosing Smart Cellular, and we hope you enjoy your new phone!
Best regards,
The Smart Cellular Team
“Very easy way to buy a phone with really good prices compared to other sellers.
Good communication on when my purchase was being delivered.
I will recommend your services to anyone one who is looking for a phone .
Cheers.
Chris”
Dear Chris,Thank you so much for taking the time to provide us with your valuable feedback about Smart Cellular. We truly appreciate your kind words and recommendation to others seeking a phone. It's customers like you that help us improve and provide the best service possible.
We are thrilled to hear that you found our website to be an easy and convenient way to purchase a phone at competitive prices. We strive to offer our customers the best deals available. Additionally, we are glad to know that our communication regarding the delivery of your purchase was helpful and timely.
However, we apologize if there were any aspects of your experience that did not meet your expectations. We always strive for complete customer satisfaction and would love to hear any specific areas where we can improve. If there is anything we can do to enhance your future experiences with us, please do not hesitate to let us know.
Thank you once again for your support and recommendation. We genuinely appreciate your feedback, and we look forward to serving you and assisting you in any way possible.
BSmart Cellular Team
“Smart Cellular delivered a pristine iPhone 13 in immaculate condition quickly and well packaged at a very reasonable price. I recommend their service.”
Thank you for your wonderful review, John! We're thrilled to hear that you received a pristine iPhone 13 from Smart Cellular. Ensuring that our products are in immaculate condition and well-packaged is a priority for us, and we're glad to know that we met your expectations.
We aim to provide our customers with great value and a smooth shopping experience, so it's fantastic to hear that you found our pricing reasonable. Your recommendation means a lot to us, and we appreciate your trust in our services.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“I’ve ordered 3 phones with smart cellular and they are all good quality work perfectly with a very convenient price I’m very happy with my purchases.”
Hello,
Thank you for your fantastic feedback! We're delighted to hear that you've ordered three phones from Smart Cellular and that each one has met your expectations in terms of quality and performance. Providing our customers with high-quality products at convenient prices is our goal, and it's great to know that we've succeeded in doing so for you.
Your satisfaction is incredibly important to us, and we truly appreciate your trust in our services. If you have any questions or need assistance with future purchases, please don’t hesitate to reach out. We’re always here to help!
Thank you once again for choosing Smart Cellular. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Hello,
Thank you for your positive feedback! We’re thrilled to hear that your item was exactly as advertised and that you were pleased with our communication and fast dispatch. Ensuring that our customers receive exactly what they expect is our top priority, and it's wonderful to know we met that standard for you.
Your satisfaction means a lot to us, and we appreciate your willingness to shop with Smart Cellular again in the future. If you have any questions or need assistance with your next purchase, please feel free to reach out. We’re here to help!
Thank you once again, and we look forward to serving you again soon!
Best regards,
The Smart Cellular Team
Hello,
Thank you for your wonderful feedback! We’re delighted to hear that your order arrived quickly and that you were impressed with the quality of the phone. It's fantastic to know that it looks absolutely brand new—this is exactly what we aim for with our refurbished devices.
We understand how important it is to find the perfect gift, especially for special occasions like Christmas, and we’re thrilled that you chose to shop with us. Your satisfaction is our priority, and it’s great to know that you feel confident enough to shop here again in the future.
If you ever have any questions or need assistance with future purchases, please don’t hesitate to reach out. We’re always here to help!
Thank you once again, and we wish you a wonderful holiday season!
Best regards,
The Smart Cellular Team
Thank you so much for your positive review! We’re thrilled to hear that you had an easy transaction and experienced fast delivery. It’s wonderful to know that the product met your expectations and was in like-new condition.
We take great care in ensuring that our devices are thoroughly inspected and refurbished, so it’s gratifying to hear that you found your purchase to be of high quality. Your recommendation means a lot to us, and we’re grateful for your support.
If you ever have any questions or need assistance in the future, please feel free to reach out. We’re always here to help!
Thank you again, and we look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Hello,
Thank you for your wonderful feedback! We’re delighted to hear that you’re pleased with your new phone and that it arrived promptly. Our team takes great pride in ensuring that our customers receive their orders quickly and in top condition, so it’s gratifying to know we met your expectations.
We understand that buying a phone can be a significant investment, and we strive to provide not just great products but also a seamless shopping experience. Your satisfaction is our priority, and we’re thrilled to hear that you’re happy with your purchase.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. Our customer service team is always here to help with anything you may need, whether it’s about your current device or if you're considering future purchases.
Thank you for your support, and we look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“Before I purchase my phone, I had used their online messenger service. They were very helpful which was a great help and very reassuring as this was my first time using their site. My phone is perfect and in pristine condition. A very happy buyer and would buy from smart cellular again. Thank you”
Hello,
Thank you, BC, for sharing your experience with us! We’re delighted to hear that our online messenger service was helpful and reassuring during your first purchase with Smart Cellular. We understand that buying a phone online can sometimes feel daunting, so we’re thrilled that our team could provide the support you needed to feel confident in your decision.
It’s fantastic to know that your phone arrived in perfect, pristine condition. We pride ourselves on delivering high-quality devices, and it’s always rewarding to hear that we’ve met your expectations. Your satisfaction as a happy buyer is our ultimate goal, and we’re so glad we could make your first experience with us a positive one.
We’re also grateful for your kind words about our customer service. Being helpful and responsive is key to making sure our customers feel valued and taken care of throughout the process, so it's wonderful to hear that we succeeded in doing so for you.
Thank you again for choosing Smart Cellular and for taking the time to leave this thoughtful review. We look forward to serving you again in the future and providing the same great service for your next purchase.
Best regards,
The Smart Cellular Team
Hello,
Thank you, Lisa, for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our service and that your phone arrived in excellent condition with great battery health. It’s always our goal to ensure our customers receive high-quality devices that exceed expectations.
Getting upgraded to a 256GB phone for free must have been a nice surprise! We always strive to go above and beyond to make sure our customers are satisfied, and it's fantastic to know that this added value made a difference in your experience.
Fast service is something we prioritize, and we're glad that stood out to you. Your satisfaction is important to us, and we’re delighted that everything from the condition of the phone to the efficiency of our service met your needs.
Thank you again for choosing Smart Cellular. We truly appreciate your support and hope to assist you again in the future!
Best regards,
The Smart Cellular Team
Thank you, Abbas, for your kind words and for choosing us! We’re thrilled to hear that you had an amazing customer experience and found our pricing to be competitive. Providing top-notch service and value is something we strive for with every transaction, so it's great to know we met your expectations.
Our team works hard to ensure a smooth and efficient process, from the moment you reach out to the completion of your transaction. It's always rewarding to hear that this dedication made a positive impact on your experience.
We appreciate your trust and look forward to serving you again in the future! If you ever need any assistance, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Hi Jenny,
Thank you for your positive feedback! We're thrilled to hear that you found our prices competitive and appreciated the quick service. At Smart Cellular, we aim to make the process of selling your handset as seamless as possible, and it’s fantastic to know that Katie was able to assist you efficiently.
We take pride in offering excellent customer service, and we’ll be sure to pass on your thanks to Katie for her prompt and helpful support. Your experience is exactly what we strive for with every customer interaction, ensuring the process is smooth, transparent, and meets your expectations.
If you ever need any assistance in the future, whether it’s selling another device or any other service we provide, don’t hesitate to reach out to us. We’re always here to help and ensure you continue to have positive experiences with Smart Cellular.
Once again, thank you for your kind words and for choosing us for your mobile sale. We truly appreciate your business and look forward to assisting you again in the future.
Best regards,
The Smart Cellular Team
“Unfortunately very poor Customer Service.
Placed an order, received several days later as they had to verify payment, which was very unusual and not experienced with other retailers. Received handset but unfortunately had a crack on the screen. Did not want to send it back right away as I'd be without a handset for approx. 1 week. Decided to purchase a 2nd handset and return 1st one once received.
I was promised a £20 credit for inconvenience but yet to be received. The 2nd handset was delivered couple of days ago and signed for by Smart. I received no communication to confirm handset was returned successfully. Followed up this morning and now been informed it will take 42 working days to confirm they have received the return. On top of this another 10 working days to process refund. Under Returns & Refunds section on their website they state 'We offer a 30-day money-back policy on all our products'. Therefore, why will it take over 50 working days to receive a refund.
I have provided evidence of delivered tracking number, and have communications on email. Customer Services will never answer calls or return calls either.
Note, the 2nd handset received has no issues but the trouble I'm having to go through and be proactive has caused lot of inconvenience. It also means if a refund is not received in a timely manner I would struggle to pay off the credit card balance for this purchase.
If anyone at Smart are reviewing this, I'd appreciate effective support to fast track the refund process. Happy to re-visit this review based on final outcome.”
Hi,
We’re sorry to hear about your experience and the inconvenience caused. Please reach out to us via email or WhatsApp with your order details so we can prioritize your refund and resolve this matter swiftly.
Best regards,
The Smart Cellular Team
“The reviews on here must be fraudulent!
There is no way in this world anyone would rate this company anything more than a negative experience
Pure FRUAD and I will be reporting this.
DO NOT USE THIS COMPANY
unless you want to lose money and receive no communication or have shocking customer support.”
Hi,
We’re sorry to hear about your experience and take your concerns seriously. Please reach out to us via email or WhatsApp with your order details, and we’ll work to resolve the issue promptly.
Best regards,
The Smart Cellular Team
“Would not recommend using this company, sent them my Phone which they received on the 24/9 but as yet no payment. Sent emails and just get fobbed off tried ringing on several numbers no answer. My advice use a different company if you don’t want to get ripped off”
Hi Kevin,
I’m sorry to hear about your experience. We understand your frustration and are working to resolve payment delays. Thank you for your feedback, and we hope to improve our service.
Best regards,
The Smart Cellular Team
“I sent my phone off and they looked at it I had some questions and they messaged me back within 24hours and then I had the money in the bank they said it would take a couple of days but it was in there that evening”
Thank you so much for sharing your experience with Smart Cellular! We’re thrilled to hear that you were pleased with the service you received, and that your transaction went smoothly.
It’s great to know that our team was able to address your questions promptly and respond within 24 hours. Clear and timely communication is something we take pride in, as we understand how important it is for our customers to stay informed throughout the process. We're glad that you felt well-supported and that your queries were handled efficiently.
We’re also delighted that your payment arrived even faster than expected! While we always aim to provide realistic timeframes, it’s wonderful to hear that the funds were transferred to your account on the same day. We work hard to ensure our customers receive both a seamless and quick experience, and your feedback is a testament to that effort.
At Smart Cellular, our goal is to make every step of the selling process as hassle-free as possible—from sending your device to receiving your payment. It’s rewarding to know that you found everything to be straightforward and that we exceeded your expectations.
We genuinely appreciate your trust in choosing us to handle your phone sale, and we hope you’ll consider using our services again in the future. Should you need any further assistance or have additional questions, please don’t hesitate to reach out. We're always here to help!
Thank you once again for your kind review!
Best regards,
The Smart Cellular Team
Hello,
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a positive experience with Smart Cellular.
At Smart Cellular, we aim to provide a seamless and efficient process for all our customers. Your satisfaction is our top priority, and it's great to know that you found the process easy and quick.
We understand how important it is for our customers to feel confident in their transactions, and we strive to make the entire experience as hassle-free as possible.
Your positive feedback reassures us that we are meeting our goals, and we will continue to improve and deliver excellent service. If you ever have any further inquiries or need assistance in the future, please don’t hesitate to reach out to us.
Once again, thank you for your review, and we look forward to serving you again!
Best regards,
The Smart Cellular Team
