“Hi I ordered on the 24th December as I read the company had next day delivery - I appreciate it was Xmas so didnt expect literally next day delivery but had allowed for the Xmas holidays and weekend. When my phone didn’t arrive in time (I was leaving for an extended trip) i the tried to cancel the phone order - I was told in an email that refund would be issued but if the phone had been sent I would have to return it. I then was told in a second email which was recieved after the refund email that the phone had been sent. Now I didn’t know if I was getting a phone or a refund? My phone arrived 16th January 23 days after I ordered. As I had left home I didn’t need the phone anymore but didn’t know if I the refund was still being processed. I was also promised ear pods as an apology (I had been in contact with various people who were no help and my emails mostly just generated automatic email replys. The ear pods I was promised weren’t in the package. I usually use ioutlet for my phones and iPads and only used this company because of the net day delivery. . I don’t know what the quality of the phone is like as I am still not home to check. (My parents opened the parcel to check if the ear pods were there or not) overall Iwas very disappointed with the service and the confusing communication system. And also th lack of the ear pods so that is why I am doing this review.”
Dear Nick,
Thank you for your wonderful 5-star review! We're thrilled to hear that everything was perfect with your order, from timely delivery to the quality of the product. Your feedback on our pricing is greatly appreciated!
Should you need any assistance or have any questions in the future, please feel free to reach out. We're always here to support you!
Best regards,
The Smart Cellular Team
Dear Rachelle,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you're enjoying your new iPhone 15 Plus and found our pricing and service to be great. Your satisfaction means the world to us!
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Christopher,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found your experience with us to be quick and easy, and that the phone met your expectations. Your satisfaction is our top priority, and it’s wonderful to know we delivered just what you were looking for.
If you have any questions or need assistance in the future, feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Phone arrived in stated time and was a very good price but there were a few more visible scratches and marks on screen than I would have expected for a "Pristine" phone. In my opinion, although the rest of the phone was pristine, it should have been labelled very good or excellent because of the light screen damage. On balance kept the phone as it was a good price and with screen protector on all was good.”
“When you opt for the cheapest on the market, you do worry if you've done the right thing. I'd have no problem ordering again from them. Good communication. The phone came well packaged and the is in excellent condition.”
Dear Scott,
Thank you for your wonderful 5-star review! We're thrilled to hear that your iPhone 13 arrived on time and is working perfectly. It's great to know that our email updates kept you informed throughout the delivery process.
We appreciate your trust in us and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Well laid out website made it easy to choose the model I wanted. Ordering was simple and I received a conformation straight away. The colour I wanted was out of stock but I received a phone call to offer me an alternative or to wait two more days for the original. Delivery came swiftly once in stock. Item was packed in a tight fitting cardboard sleeve with the SIM tool and lead. I was recommended Smart Cellular from a friend who had used them twice before and I would recommend them”
Dear Paul,
Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our website easy to navigate and that the ordering process was straightforward. We apologize for the inconvenience regarding the color being out of stock, but we’re glad our team could offer you an alternative. It's great to know the delivery was swift once your item was available!
We truly appreciate your recommendation and look forward to serving you again in the future. If you have any questions or need assistance, please don't hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Glenda,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you were pleased with our speedy service and that your item was exactly as described. It’s great to know that our communication and packaging met your expectations.
If you ever need assistance or have any questions in the future, please feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed our efficient and speedy service. It’s great to know that the item matched your expectations and that you appreciated our communication throughout the process.
If you have any questions or need assistance in the future, please feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Miles,
Thank you for your wonderful 4-star review! We're thrilled to hear that you've had a great experience with your purchases and appreciate your loyalty as a returning customer. It's fantastic to know that the phones arrived in perfect condition and promptly.
If you have any questions or need assistance with your future orders, please don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear M,
Thank you for your stellar 5-star review! We’re so glad to hear that you had a great experience with our customer service and that your phone looks like new. Your recommendation means a lot to us!
If you have any questions or need assistance in the future, please feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're thrilled to hear that your phone arrived in like-new condition and is working perfectly. Your recommendation means a lot to us!
If you have any questions or need assistance in the future, please feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“I had a couple of questions before I purchased my Pixel 8 Pro, I received prompt and helpful answers. The phone was as described and delivery was as expected. I will be recommending Smart Cellular.”
Dear B,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you received prompt and helpful answers to your questions about the Pixel 8 Pro. It's great to know that the phone met your expectations and that the delivery went smoothly.
Your recommendation means a lot to us! If you ever have more questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“Unfortunately the iphone16 refurb had a fault where the download speed was poor. However, the price was competitive & arrived on time & the return process was quick & efficient.”
“If I could give NO stars I would. I placed my order for Iphone 13 and have been given the run around as to when it will be delivered. I therefore decided to cancel my order and requested a full refund but have had no response from them via email or response to my voice mail message (as no one answered my call). I have had to raise a dispute with my credit card company.”
