Thank you for your 4-star rating of Smart Cellular! We truly appreciate your feedback. We're delighted to hear that you found our phone in good condition and that our service was pretty good too. Your satisfaction is our top priority and we're always striving to provide the best experience for our customers. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you once again for choosing Smart Cellular!
“Appalling customer service. Ordered a brand new phone on the 16th of July and each week I am informed it will be with me at the end of the week. Each week I have to chase for an update to which I am responded to with a generic email informing me there is a “slight” delay. Clearly the customer service agent has not read the long trail of emails and is copying and pasting her shoddy response.
I have on numerous occasions asked for an exact delivery date so I do not need to keep chasing.
Surprised that this company has had good reviews. Shocking.
3-5 working day delivery and still waiting 1 month later.”
Dear Jodie,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We really appreciate customers like you who let us know about their experiences, as it helps us improve our services.
We would like to sincerely apologize for the inconvenience and frustration caused by the delays in delivering your brand new phone. We understand how important it is to receive your order in a timely manner, and we regret that we have not met your expectations in this regard.
We are truly sorry for the generic email responses you have received and the lack of personalized attention. We acknowledge that our customer service agent should have thoroughly read your emails and provided you with a more detailed and accurate update.
We want to assure you that we value your time and your patience, and we are committed to resolving this issue promptly. In order to provide you with a more accurate delivery date, could you please let us know your order details and any specific preferences you may have?
Once again, we sincerely apologize for any inconvenience caused, and we would like to thank you for bringing this matter to our attention. We are determined to make things right and provide you with a more positive experience.
Please let us know how we can improve and make this right for you.
Thank you,
Smart Cellular Customer Support Team
“I've bought 2 phone from Smartcellular. Both are Samsungs and both appear to be very good condition as specified on the website. The prices represented great value for money and both were delivered in a very timely manner.
The first came in a Samsung box, we've had it for 9months and very pleased with it. The second came in a brown generic box, the sim card metal pin was missing but we were able to use the earlier one. I would use Smartcellular again.”
Dear KM,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback.
We are delighted to hear that you have had a positive experience with us and that both of the Samsung phones you purchased from our website were in great condition, just as specified. It brings us joy knowing that our prices offered you great value for money and that our delivery service was efficient.
We apologize for any inconvenience caused by the missing sim card metal pin in the second package. We always strive to provide the best possible service and will take your feedback into consideration to further improve our process.
Once again, we are grateful for your support and look forward to serving you again in the future. If you have any further questions or need assistance, please do not hesitate to reach out to us.
Best regards,
Smart Cellular Customer Support
Dear Paul,Thank you so much for your amazing 5-star rating of Smart Cellular! We sincerely appreciate your support and kind words. We are absolutely thrilled to hear that you purchased the Samsung 24 Ultra and found it to be a great phone at a great price. Your satisfaction means the world to us.
Once again, thank you for taking the time to share your positive experience with us. We are here to assist you with anything you may need, so please don't hesitate to reach out if you have any further questions or require any assistance.
“Very easy to navigate site to look at all options and really competitively priced. I bought an i-phone 11 which was £30 cheaper than anywhere else I could find. Great service, delivered in 24 hours.”
Dear Tony,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience with us.
We're delighted to know that you found our website easy to navigate and that you were able to explore all the options effortlessly. Our goal is to provide a seamless and user-friendly experience for our customers, and your kind words truly affirm our efforts.
Moreover, we're thrilled that you found our prices to be highly competitive! Saving £30 on your purchase of the i-phone 11 must have been a great deal, and we're glad we could offer you such a value.
Lastly, we're proud to have delivered your order within 24 hours. We understand the importance of timely service, and we're delighted that we could meet your expectations in this regard.
Once again, thank you for choosing Smart Cellular. We truly value your support and hope to assist you with any future needs you may have.
Dear Tony,Thank you so much for your outstanding 5-star rating of Smart Cellular! We are thrilled to hear that you had a fantastic experience with us.
We appreciate your kind words regarding your recent order of an iPhone 11. It's wonderful to know that it arrived promptly the following day. We take pride in offering competitive prices and high-quality service, so it's delightful to hear that you found our pricing and service to be great.
Once again, thank you for choosing Smart Cellular. We truly value your support and are grateful for your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
“I was disappointed with the condition of the phone I had purchased. It was returned and a replacement in far better condition was sent to me. The only reason it’s not 5 stars is I found it hard to find a returns address.”
Dear Joan,Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular. We truly appreciate your support.
We are sorry to hear about the disappointment you experienced with the initial condition of the phone you purchased. However, we are thrilled to know that we were able to quickly resolve the issue for you by providing a replacement in much better condition.
We understand that finding a returns address can sometimes be challenging, and we apologize for any inconvenience caused. We will take note of your feedback and strive to improve our return process to make it easier for our valued customers like you.
Please don't hesitate to reach out if you have any further questions or concerns. We are always here to assist you.
Thank you once again for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“They offered a good range of phone types I was looking for and a competitive price. The phone was delivered promptly and well-packaged. Very positive experience”
Thank you, Allen, for your kind 4-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled that you had a positive experience with us. We are glad that our wide selection of phone types and competitive pricing met your needs. It's also great to hear that your phone was delivered promptly and in excellent packaging. We value your support and look forward to serving you again in the future.
“Refurbished iPhone 12 was extremely well priced at £240 for a pristine unit. Great communication With item delivered within 2 days. Very happy to recommend Smart Cellular.”
Dear Tim,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and recommendation.
We are thrilled to hear that you found our refurbished iPhone 12 to be extremely well priced at £240 for a pristine unit. It's always our goal to provide our customers with great value and high-quality products.
We are also pleased to know that our communication met your expectations and that your item was delivered within 2 days. We strive to offer fast and efficient service to ensure our customers' satisfaction.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive experience. Should you need any assistance in the future, please don't hesitate to reach out to us.
Dear [IR],Thank you so much for your 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are delighted to know that your phone arrived two days early and that the price was perfect for you. It brings us joy to have met your expectations and we are grateful for your kind words.
Rest assured, we'll continue to strive and provide you with top-notch service in the future. We look forward to serving you again and being your go-to destination for all your cellular needs.
Thank you once again for choosing Smart Cellular!
Dear Doreen,Thank you so much for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are glad that our website provided a clear description of our products, and we take great pride in ensuring fast and well-packaged delivery. Your satisfaction means a lot to us, and we are constantly working to improve our services.
If you have any further comments or suggestions, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
Dear [Reviewer's Name],Thank you so much for your incredible 5-star rating and review of Smart Cellular! We truly appreciate your kind words and the time you took to share your experience with us.
Quick, efficient delivery is one of our top priorities, and we're thrilled to hear that you received your order promptly. We take pride in providing high-quality products, and we're delighted that you are satisfied with your new iPhone 12.
Your recommendation means the world to us. We couldn't be happier to have met your expectations.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you again in the future.
“Was sent ear pods as a gift for my phone purchase. Unfortunately one of the ear pods wouldn’t hold a charge. Was told by smart cellular that they will not replace them as they are a free gift.
You would expect the pods to be in working order regardless of the fact they’re free .”
Dear Wayne,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate customers like yourself who let us know about their interactions with our products and services.
We sincerely apologize for the inconvenience you faced with the ear pods you received as a gift with your phone purchase. At Smart Cellular, we believe that every product we offer should be in good working order, regardless of whether it is a free gift or not. We understand your frustration and we genuinely apologize for any inconvenience caused.
We value your satisfaction as a customer, and we would like to make things right. Could you please let us know how we can improve your experience or assist you further? We are here to help and would be more than happy to find a solution that meets your expectations.
Once again, thank you for bringing this matter to our attention. We look forward to your response and the opportunity to better serve you.
Best regards,
Customer Support Team
Smart Cellular
Dear Terry,Thank you so much for taking the time to rate Smart Cellular with five stars! We are thrilled to hear that you had a positive experience with us.
We truly appreciate your kind words and recommendation. It brings us great joy to know that your refurbished phone arrived promptly and in impeccable condition. We pride ourselves on providing top-notch products that look and function like brand new ones.
Should you need any further assistance or have any questions, please don't hesitate to reach out to us. We are here to ensure your continued satisfaction.
Once again, thank you for your fantastic rating and commendation. We look forward to serving you again in the future!
Dear Jackie,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and support. We're thrilled to hear that you had an excellent experience with us and that our service was exactly as described. We would be more than happy to assist you again in the future. 😃
Once again, thank you for your kind words and for choosing Smart Cellular.
“Great phone at excellent online price. Easy to use website with quick and secure delivery. Very pleased with my experience overall. Would recommend to others.”
Dear Eddie,Thank you so much for awarding Smart Cellular with a perfect 5-star rating! We greatly appreciate your support and we are thrilled to hear about your positive experience.
We couldn't be happier to know that you found our website easy to use and that you had a smooth and secure delivery experience. Ensuring customer satisfaction is our top priority, and we are delighted to have exceeded your expectations.
Your kind words about the great phone selection and excellent online prices make us proud of the effort we put into providing the best products at competitive rates. We are truly pleased to have met your needs and to have made your overall experience a positive one.
Thank you for recommending us to others. Your satisfaction means the world to us, and we look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
Thank you, Allen, for giving Smart Cellular a four-star rating! We truly appreciate your feedback and are thrilled that you had a positive experience with us. We're glad you found a good range of preferred models at competitive prices. Our team is dedicated to delivering excellent customer service, and we're delighted to hear that your purchase was promptly delivered and well wrapped. Your satisfaction is our top priority. Thank you again for your support, and we look forward to serving you in the future.
Dear valued customer,Thank you so much for taking the time to rate Smart Cellular with a perfect 5 stars! We sincerely appreciate your feedback and are thrilled to hear that you were satisfied with our service and product quality. Ensuring customer satisfaction is our top priority, and your positive review reassures us that we are on the right track.
We are thrilled to have you as a happy customer and we look forward to serving you again in the future. If there is anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular.
Best regards,
The Smart Cellular Team
Dear James,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We're glad our swift delivery met your expectations and that the device you purchased from our website is working perfectly as described. It brings us great joy to know that you're very happy with your purchase.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your satisfaction and look forward to serving you again.
Dear Paula,Thank you so much for giving Smart Cellular a remarkable 5-star rating! We truly appreciate your positive feedback and we are thrilled to hear that you had a great experience with us.
We are glad that the phone you purchased for your son turned out to be exactly what you expected. Our team strives to provide accurate descriptions of our products to ensure customer satisfaction. We are also pleased that our fast delivery met your expectations.
Your kind words mean a lot to us, and we are delighted to hear that you will consider using our services again in the future. We look forward to serving you again and providing you with another excellent experience.
Once again, thank you for choosing Smart Cellular, and we truly appreciate your support.
