“I ordered a new phone on Monday 9th September and only then decided to read the reviews on Smart Cellular.
I became a little worried at the negative reviews and wondered if I would see the phone or my money again.
I had an update on Monday evening to say the order had been received, it was dispatched from the warehouse on Tuesday and delivered by Royal Mail at 9.15 Wednesday morning.
The phone was just as I had ordered and works perfectly.
I cannot fault the service and reliability at all.”
Hi,
Thank you for sharing your recent experience with Smart Cellular. We’re delighted to hear that your order was fulfilled smoothly and to your satisfaction. We understand that reading mixed reviews can be concerning, and we're pleased that your experience turned out to be positive.
It’s great to know that your phone arrived on time, especially given the quick turnaround from order to delivery. We strive to ensure that all our customers receive their purchases promptly, and it’s wonderful to see this reflected in your feedback.
We’re also glad to hear that the phone you received met your expectations and is working perfectly. Our goal is to provide high-quality products that match our descriptions, and your confirmation that the phone was just as ordered reassures us that we are meeting our standards.
Your satisfaction with our service and reliability is extremely important to us. We take pride in our commitment to delivering both excellent products and dependable service. It’s rewarding to know that our efforts are making a difference for our customers.
If you have any further questions or need assistance in the future, please feel free to reach out. We’re always here to help and ensure your continued satisfaction with our services.
Thank you once again for choosing Smart Cellular and for taking the time to provide us with your feedback. We look forward to serving you again in the future and hope to maintain the high level of service you experienced.
Best regards,
The Smart Cellular Team
“Price was unbeatable, but for some reason there was a delay in delivery, which was not communicated towards me. I ordered the phone for my upcoming holiday, it turned up the day after I left, so I was a bit disappointed, but in overall decent company I can still recommend.”
Hi Istvan,
Thank you for taking the time to share your experience with us. We’re pleased to hear that you found our pricing unbeatable and that, despite the issues, you still consider us a decent company. We aim to offer great value, and it’s reassuring to know that this aspect of our service met your expectations.
However, we deeply regret that you experienced a delay in delivery and a lack of communication. We understand how crucial timely delivery is, especially when you’re preparing for an upcoming holiday. It’s disheartening to hear that the phone arrived only after you had left, and we sincerely apologize for the inconvenience this caused.
Your feedback is incredibly valuable to us, and we take your experience very seriously. We are currently reviewing our delivery and communication processes to ensure that such issues are addressed and improved upon in the future. Our goal is to provide a seamless and efficient service, and we are committed to enhancing our operations based on your feedback.
We truly appreciate your understanding and for recommending us despite the challenges you faced. Your patience and constructive criticism help us to improve and provide better service to all our customers.
If you have any further concerns or if there’s anything else we can assist you with, please do not hesitate to reach out to us. We are here to help and want to ensure that your future experiences with us are positive and meet your expectations.
Thank you once again for your feedback and for choosing Smart Cellular.
Best regards,
The Smart Cellular Team
Hi,
Thank you so much for your detailed feedback! We’re thrilled to hear that the phone you received matched the description and that it arrived in excellent condition. Providing accurate descriptions and ensuring that our products are well-packaged for delivery are essential parts of our service, and it’s great to know we hit the mark.
We’re also pleased that you were satisfied with how the phone was packaged and delivered. Our team takes great care in ensuring that every order is handled with the utmost care to ensure it reaches you in perfect condition.
If you have any questions or need further assistance, please don’t hesitate to get in touch with us. Your satisfaction is our top priority, and we’re here to help with any additional needs you may have.
Thank you once again for your positive feedback. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
Hi Tanya,
Thank you for your fantastic review! We’re delighted to hear that you had a great experience with our service. It’s wonderful to know that the iPhone 12 met your expectations and was exactly as described.
We take pride in maintaining good communication throughout the process, and it’s great to hear that this contributed positively to your experience. Your satisfaction is very important to us.
We look forward to serving you again in the future. If you need any assistance or have further questions, please feel free to reach out.
Thank you once again for your support!
Best regards,
The Smart Cellular Team
“Just received my iPhone 15plus absolutely delighted with it.The one I got is new and the price was amazing. I can’t believe how good the service was.First class service from start to finish.A big thank you.”
Dear Richard,
Thank you for your review! We’re pleased to hear that you experienced good service and fast delivery. Ensuring that our customers receive their products promptly and efficiently is a key focus for us.
We’re also happy to know that the product met your expectations. Providing items that match their descriptions and quality standards is important to us, and it’s gratifying to hear that we delivered on that front.
Your feedback is important and encourages us to continue delivering high-quality service and products. We aim to make every transaction smooth and satisfactory, and your comments confirm that we’re on the right track.
If you have any additional questions or need further assistance, please feel free to contact us. We’re here to help and ensure that your experience with us remains positive.
Thank you again for choosing Smart Cellular. We appreciate your support and look forward to the opportunity to serve you again.
Regards,
The Smart Cellular Team
Dear Vikki,
Thank you for your kind words! We’re delighted to hear that you were pleased with the fast delivery and the quality of the phone. Providing efficient service and high-quality products is a top priority for us, and it’s great to know we met your expectations.
We’re also thrilled to hear that you’ve recommended us to a friend. Your endorsement is incredibly valuable and helps others feel confident in choosing our services.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to ensure your continued satisfaction and support.
Thank you again for your positive feedback and for spreading the word about Smart Cellular. We look forward to serving you again!
Regards,
The Smart Cellular Team
Dear Lucy,
Thank you for your feedback! We’re thrilled to hear that you’re pleased with both the speed of our delivery and the quality of the phone. Ensuring quick and efficient service, along with providing high-quality products, is a top priority for us.
It’s fantastic to know that the phone has lived up to your expectations. We aim to offer products that not only meet but exceed our customers' standards, and we’re glad to hear that you’re happy with your purchase.
Your satisfaction is very important to us, and it’s rewarding to know that we succeeded in delivering a great experience. If you have any further needs or questions, please don’t hesitate to reach out.
Thank you once again for choosing Smart Cellular. We appreciate your positive feedback and look forward to serving you again in the future.
Regards,
The Smart Cellular Team
“The phone itself is excellent and the service on receiving was good.
Problem is now that they sent me the wrong GB phone and its been over 2 weeks and im still waiting for a resolution.”
Hello,
Thank you for your feedback. We’re glad to hear that you’re satisfied with the phone and the service you received initially. However, we’re sorry to learn that there was an issue with the GB capacity of the phone and that it has been over two weeks without a resolution.
We apologize for the delay and any inconvenience this has caused. We are actively working to resolve the issue and will update you as soon as possible. Thank you for your patience, and please feel free to reach out if you have any further concerns.
Regards,
The Smart Cellular Team
Dear Trudi,
Thank you for your positive review! We’re thrilled to hear that you found the price of the iPhone 12 to be very reasonable and that it arrived quickly in mint condition. Providing great value and ensuring the quality of our products are top priorities for us.
It’s wonderful to know that you are a happy customer. Your satisfaction is important to us, and we’re pleased to have met your expectations with both the product and the service.
If you have any further needs or questions, please don’t hesitate to reach out. We’re here to assist and ensure that your experience with us remains positive.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future.
Regards,
The Smart Cellular Team
Dear Will,
Thank you for your fantastic feedback! We’re delighted to hear that you found our range of products to be good and that our pricing met your expectations. Offering a diverse selection of high-quality items at competitive prices is a key goal for us, and it’s great to know that you appreciated this aspect of our service.
We’re also pleased to hear that you experienced quick delivery. Ensuring that our customers receive their orders promptly is important to us, and we’re glad to know that we met your expectations in this regard.
Your positive comment about our overall service means a lot to us. We strive to provide an excellent experience from start to finish, and your feedback reassures us that we’re on the right track.
Thank you for taking the time to share your experience. Your satisfaction is our top priority, and it’s wonderful to hear that you had a great experience with us.
If you have any further questions or need assistance in the future, please feel free to reach out. We’re here to help and ensure that every aspect of your experience remains as positive as possible.
Thank you once again for choosing Smart Cellular. We look forward to the opportunity to serve you again and continue providing the excellent service you’ve come to expect.
Regards,
The Smart Cellular Team
“Very happy with my new phone, and great service from Smart Cellular.
Received my order promptly and got a good deal on the phone price.
Would use them again.”
Dear Amy,
Thank you for your positive review! We’re delighted to hear that you’re very happy with your new phone and the service you received from Smart Cellular. Providing excellent service and ensuring customer satisfaction are top priorities for us, so it’s great to know we met your expectations.
We’re also pleased to hear that your order arrived promptly and that you felt you got a good deal on the phone price. Offering competitive pricing and timely delivery are important aspects of our service, and we’re glad to know these elements contributed to your positive experience.
Your willingness to use our services again is greatly appreciated. We strive to create satisfying experiences for all our customers, and your intention to return is a high compliment that motivates us to continue providing top-notch service.
If you have any further needs or questions in the future, please don’t hesitate to reach out. We’re here to assist and ensure that your future interactions with us are just as positive.
Thank you once again for choosing Smart Cellular. We look forward to the opportunity to serve you again and hope to continue delivering excellent service.
Regards,
The Smart Cellular Team
Dear Yaw,
Thank you for your feedback! We’re pleased to hear that you found our pricing to be very reasonable. Providing great value is a key focus for us, and it’s wonderful to know that our prices met your expectations.
We’re also glad to hear that the description of your purchase was accurate. Ensuring that our product descriptions match the actual items is important to us, as it helps our customers make informed decisions.
It’s great to know that your delivery was prompt. We work hard to ensure that orders are processed and shipped quickly, and it’s satisfying to hear that this aspect of our service was up to your standards.
Your positive feedback is appreciated and encourages us to continue maintaining high standards in all areas of our service. If you have any further needs or questions, please feel free to reach out.
Thank you once again for choosing Smart Cellular. We look forward to the opportunity to serve you again in the future.
Regards,
The Smart Cellular Team
“Smart Cellular didn’t have the phone I ordered in stock, however their communication was excellent and when it arrived the iPhone 11 was excellent in every respect. I can thoroughly recommend Smart Cellular as an excellent supplier who provide excellent service.”
“I was looking for a refurbished phone to use for business and had bought one previously from another well known company and decided to give Smart Cellular a try. The condition of the phone was better than I expected. It was a good price for a reasonably new phone. Thee delivery took a little longer than I expected but when I reached out to them I got an answer straight away and received my phone within a couple of days. Would recommend.”
