Dear Geoffrey,
Thank you so much for your brilliant 5-star review! We're thrilled to hear that your order arrived in excellent condition and that you're enjoying it. Your feedback on our fast delivery truly brightens our day!
We appreciate your recommendation and look forward to serving you again in the future. If you have any questions or need assistance, please don't hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Ed,
Thank you for your fantastic 5-star review! We're delighted to hear that your phone was exactly as described and arrived in pristine condition. It's wonderful to know that you found our pricing reasonable as well.
Your happiness as a customer means the world to us, and we truly appreciate your support. We look forward to serving you again in the future! If you have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Phone was faulty took 3 e.mails and a phone call to get an answer. No return label or guarantee card included in the packaging on delivery. Next day delivery did not happen”
“I ordered an iPhone 13 Pro in gold… was advised it would take 3 working days to arrive but it took 7 working days (which is fine, these things happen)… the disappointing aspect is they sent the wrong phone! I’ve been sent a dark green iPhone and as Smart Cellular doesn’t advertise their telephone number, I’ve had to email but yet to get a response.
Very disappointing experience so far and I just hope they rectify it asap and I get the phone I paid for!”
“I ordered a Samsung S22 ultra and the delivery time was superb. It is on excellent condition as described on the site. I am so happy and will definitely be ordering again in future. Thank you Smart Cellular for your amazing customer service”
Dear Karabo,
Thank you for your fantastic 4-star review! We are delighted to hear that your Samsung S22 Ultra was delivered promptly and that it arrived in excellent condition, just as described. Your satisfaction is incredibly important to us, and we appreciate your kind words about our customer service.
We look forward to serving you again in the future! If you have any questions or need assistance, please feel free to reach out.
Best regards,
The Smart Cellular Team
Dear Riona,
Thank you for your great 4-star review! We're glad to hear that you received your iPhone 13 Pro and that our customer service team was prompt in responding to your inquiries. We understand that timely delivery is important, and we appreciate your understanding.
Your feedback is invaluable to us, and we're here to ensure you have a fantastic experience. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“I was recommended by a friend however I found it one of the most frustrating online purchases I have ever made.
Neither customer service or sales department responded to my emails or phone calls.
I did eventually received the iPad which seems to be of good quality.”
Dear Valued Customer,
Thank you for your feedback and for taking the time to share your experience with us. We're pleased to hear that the iPad arrived in good quality, but we sincerely apologize for the frustration you faced regarding our customer service. It’s disappointing to learn that we didn’t meet your expectations in this area.
We take your comments seriously and will work on improving our communication to ensure our customers receive timely responses. Your feedback is essential for us to enhance our services.
If there's anything further we can do to assist you or if you have any questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We're delighted to know that your phone arrived in mint condition. Your satisfaction is very important to us, and we appreciate your feedback.
We look forward to serving you again in the future. If you have any questions or need assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Fair price, fast service, screen had a few more scratches than I expected but its not a big problem as it's for my little boy. Would I buy again? Yes I would but I would up the grade.”
Dear Marky,
Thank you for your wonderful 5-star review! We're delighted to hear that you found our service fast and the pricing fair. We appreciate your understanding regarding the condition of the screen—it's great to know it's for your little boy!
We love that you're considering an upgrade for your next purchase, and we look forward to serving you again soon. If there's anything we can assist you with, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Bought my reconditioned Samsung S21 Plus from these guys and I'm very pleased with what I've received. Phone is in excellent condition, arrived a day early and has an 18 month warrenty, unlike most that have 12 months. Very pleased all round so far.”
Dear Michael,
Thank you for your amazing 5-star review! We're delighted to hear that you're pleased with your reconditioned Samsung S21 Plus and that it arrived ahead of schedule. Our team works hard to ensure our devices are in excellent condition and that our warranties stand out from the rest.
Your satisfaction is our priority, and we're thrilled to have met your expectations. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're delighted to hear that you feel the phone is good and as described. Your satisfaction is our utmost priority, and it’s great to know we met your expectations.
We appreciate your support and look forward to assisting you again in the future! If you have any questions or need further assistance, please feel free to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your amazing 5-star review! We're delighted to hear that you're enjoying your phone. Your satisfaction is our priority, and it’s rewarding to know we’ve met your expectations.
If you ever need assistance or have any questions, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're delighted to hear that you experienced speedy service and that your phone arrived in pristine condition as promised. It means a lot to us that you took the time to share your positive experience.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
Dear Emma,
Thank you for your wonderful 5-star review! We're delighted to hear that you had an excellent experience with our service and that your phone is immaculate. Your recommendation means a lot to us!
If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
The Smart Cellular Team
“Love the customer service sadly the phone arrived damaged but I have been offered an exchange or refund which is very reasonable.
Quicky delivery and phone apart from damaged mic works really well would recommend”
Dear Valued Customer,
Thank you for your kind 4-star review! We're thrilled to hear that you loved our customer service and that we could offer you an exchange or refund for the damaged phone. It's great to know you found the delivery quick and that the phone works well aside from the mic issue.
Your recommendation means a lot to us! If you need any further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your amazing 5-star review! We're so pleased to hear that you were happy with our service and that your product arrived as advertised in just two days. Delivering a great experience is what we strive for, and your satisfaction is the best reward we can receive.
If you need any assistance or have questions in the future, feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you chose Smart Cellular for a second time and that you were pleased with our pricing and prompt delivery. Your loyalty means a lot to us!
We truly appreciate your kind words and look forward to serving you again in the future. Should you have any questions or need assistance, please feel free to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re pleased to hear that you found our prices competitive and experienced quick delivery. It’s fantastic to know that your phone arrived in great condition and that you were satisfied with our service.
We truly appreciate your feedback and look forward to serving you again in the future. If you have any questions or need further assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Delighted with both phones, as described. Not so happy with poor communications , basically lied to by staff, obviously not in stock when order placed and just fobbed off when asked where the phone , allegedly sat for a week in their despatch department.”
Dear Arthur,
Thank you for taking the time to share your feedback. We’re glad to hear that you’re delighted with both phones and that they met your expectations. However, we sincerely apologize for the poor communication you experienced regarding your order. We strive for transparency and timely updates, and we regret that we fell short in this instance.
Your comments are invaluable to us, and we will ensure that we address this within our team to improve our service. Thank you for your understanding. If there's anything we can do to assist you further, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Excellent and seamless process. Pristine quality phone. Very good price. Got a discount for taking out insurance. Packaged well. Prompt delivery. Would definitely recommend. 18 months warranty. Customer service is excellent. No difficulties whatsoever.”
Dear Anthony,
Thank you so much for your amazing 5-star review! We are thrilled to hear that you found the process excellent and seamless, and that you are happy with the pristine quality of your phone. It's great to know that you took advantage of our discount on insurance, and that the prompt delivery and careful packaging met your expectations.
Customer service is a cornerstone of our commitment, and we're delighted that you had a positive experience with our team. Your recommendation means the world to us, and we look forward to serving you again in the future. If you ever need assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
