“DO NOT USE THIS COMPANY. If you do research before using this company you will find lots of people with the same experience as I have. I sent my mobile in and they received it on the 10th October, my iPhone was near perfect and was quoted a good amount on their website. I sent my phone in, I didn’t hear anything from them, so I had to email them and eventually they replied with a substantial lower offer which I did not accept. I asked for my phone back, so their reply was the same offer, again I asked for my phone back. They replied with the same offer. I have asked numerous times for my phone back and they are totally ignoring my request. They are not replying to my emails, I have now sent them a letter informing of legal action, which they haven’t responded to. This is a nightmare of a company, I have not ever had such a bad experience. It wasn’t until I started having problems that I found out a lot were also having similar issues. Save yourself the hassle. Total scammers”
“Ordered phone £105. Nearly 2 months ago. No phone and no refund. Automated response system. This is a scam company. Have been reported. Please avoid at all costs.”
“Avoid - won’t answer your calls. And will not return your phone. Offered me a ridiculous offer. Only send your phone as a last resort if you want to give it away for FREE.”
“Had my phone over a week and still no quote received. I’ve called, I’ve emailed, I’ve left messages and still no one had bothered to call me back. When I have spoken to someone every time they just say they are calling soon and every time I’ve been let down. Avoid this company at all costs.”
“Awful from start to finish. Brand new phone- offered £165 less than quoted; 2.5 weeks and 50 plus emails later- still no money. They don’t pay via PayPal as advertised; don’t pay the quoted amount and it costs you postage there and back if you don’t accept the offer too. They don’t answer phone calls; emails can take 2 days to reply and they’re rude on chat. Avoid this company. They’re rip off merchants”
“Awful service. Do not sell your phone with them. They lowered their original offer for my BRAND NEW AND SEALED iPhone stating ‘insurance is high’ if they just offered the correct amount in the first place they wouldn’t have such bad reviews. They hike their offers up so that people send their devices and then make you jump through hoops to get paid. Use another phone recycling business and avoid this one at all costs!!”
Dear Carolyn,
Thank you for your outstanding 5-star review! We’re thrilled to hear that Neil provided you with brilliant service while assisting with your refund.
Your kind words truly reflect our dedication to professional and quick customer support. If you need any further assistance or have more questions in the future, feel free to reach out!
Best regards,
The Smart Cellular Team
“Hello,
I would like to make you aware that smart cellular have been offering free gifts to there customers as incentives to leave 5 star review.
I was offered a free pair of ear pods to leave a review which I did.
They then informed me that I would not receive as it was not a five star review.
This is very misleading for customers who use reviews as a impartial means to use a company and a extremely unfair way of receiving fraudulent positive reviews.
Please let me know the out come.”
“I was expecting them to ultimately offer less than initially quoted - this is just how these businesses work once you have sent in your device. But dropping it by two thirds, when the handset is in very good conditions? It's a very dishonest practice and I will not be recommending them to others.
Go elsewhere, there are many others”
“I ordered an iPhone 12 in pristine condition and it certainly was without a mark on it. Data transfer from my iPad was straight forward and as far as I can tell it is working fine. A lot cheaper buying a "refurbished" model and much better than paying for monthly purchase. The delivery time was longer than expected but I was kept informed by email. I would purchase via Smart Cellular again.”
Dear John,
Thank you for your amazing 5-star review! We’re thrilled to hear that your iPhone 12 arrived in pristine condition and that the data transfer went smoothly.
It's fantastic to know you found our refurbished option both economical and satisfying. We always aim to offer our customers the best value without compromising on quality. Your understanding regarding the delivery time is greatly appreciated, and we're glad we could keep you informed.
We’d love to serve you again in the future! If you have any questions or need assistance, please feel free to get in touch.
Best regards,
The Smart Cellular Team
“A Complete Scam
Scam, scam, and scam! I ordered an iPhone 15 Pro Max 256 GB in pristine condition for £796 from Smart Cellular. They deducted the funds from my account immediately, but I never received the phone. For over a week, I have been continuously chasing them for updates, only to face unprofessional staff behavior and zero customer support. Despite repeated follow-ups, I still have not received either the phone or my refund. Order number: 000094729. Avoid this company at all costs!”
Dear Craig,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had a great experience with our service and that your iPhone 13 is just like new.
Your recommendation means the world to us, and we’re committed to maintaining the high standards that have earned your trust. If you ever have any questions or need assistance in the future, we're here to help!
Best regards,
The Smart Cellular Team
“They had my phone over a month for me then to get paid less than originally quoted for a brand new iPhone 16 pro max. A lovely ladie from the company did contact me named Katie helped me with getting the most from the company and got me paid straight away not long after our phonecall she was lovely, as for the company themselves the time I had to wait was absolutely shocking and because they had it so long I let the device go for less because I was getting Torchered with emails with stupid bids from them. Over all I have been paid now but I don’t think I would sell again just from the experience I had with the wait and being quoted and paid less then originally was quoted. But thanks to the lovely Katie for all your help in assisting me and getting me paid once we spoke on the phone thank you.”
“I have checked many sites to buy a phone before finding smart cellular site. I was pleased with the phone i bought. Affordable prices for many good phones on this site.
I will continue to patronise the site yo buy my phones in the future.
Fast delivery for free. I was indeed happy with the service”
Dear Reviewer,
Thank you for your outstanding 5-star review! We're thrilled to hear that you found our site to be the right choice for purchasing your phone and that you're pleased with your order.
We take pride in offering affordable prices and a variety of quality phones, and it's great to know that our fast, free delivery met your expectations. We appreciate your support and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“I am very pleased with the quality of the iPhone that I purchased, I couldn’t fault that as it’s in perfect condition. I needed to return the iPhone due to a fault and the only thing that I was disappointed with is the speed of the communication as it took me several attempts to contact them to arrange the return of the faulty iPhone and the lack of communication once the phone was returned. The replacement iPhone that I received is also in perfect condition which I am pleased with.”
“No complaint about my purchase but after giving a 5 star review in May and sending screenshots of my review to claim my free ear pods I have been emailing about not receiving them with responses and reasons for the delays finally 2 weeks agoThey said that they were delivered I replied saying that they had not been received and 2 days later I got another email suggesting that I give a 5 star review to claim free ear pods I do not think I will bother too much bother”
Dear Alex,
Thank you for your glowing 5-star review! We're thrilled to hear that you enjoyed the fast delivery and found the product exactly as described.
Your recommendation means a lot to us and reinforces our commitment to excellent service. If you ever need assistance or have any questions, feel free to reach out!
Best regards,
The Smart Cellular Team
