“I cancelled the order as it wasn't delivered in time for my daughter's birthday, despite ordering 8 days prior. I was promised a refund within 10 days. However 9 days after cancellation, a phone was delivered to my house. I've had to send it back at my expense and still not received a refund. AVOID AT ALL COSTS!”
We're truly sorry to hear about your experience. It's disheartening to hear that your order didn't arrive in time for such an important occasion, and we apologize for the inconvenience caused by the unexpected delivery and the consequences that followed. We value your feedback and would genuinely like to assist you in resolving this matter. Please reach out to us directly, and we will do our best to address your concerns and expedite your refund process. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Best regards,
The Smart Cellular Team
“I ordered a phone for my son’s birthday and selected iPhone box , the phone arrived a week later and it was in really good condition. However the box and charging cable never arrived. I emailed in to say the box and charging cable were not present in the delivery and I got a response about 5 days later saying it would be sent. It’s now 3 weeks later and nothing. So I had to give my son his present without the box or without a charging cable. Not ideal. I explained this too in my
Email. It would be good to be sent this please”
Dear Katie,
Thank you for taking the time to share your experience with us. We're glad to hear that your son’s phone arrived in good condition, but we sincerely apologize for the inconvenience caused by the missing box and charging cable. It’s disappointing to know that you had to give the present without those important items.
We appreciate your patience as we work to resolve this matter. Please rest assured that we are looking into this and will ensure the items are sent out to you as soon as possible. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Jamie,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone is in great condition and working perfectly for you.
Your happiness is our top priority, and your recommendation means the world to us. If you ever need assistance or have questions in the future, feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you are very satisfied with your phone and our service.
Your feedback means a lot to us, as it reflects our commitment to providing excellent products and support. If you need anything in the future or have any questions, feel free to reach out!
Best regards,
The Smart Cellular Team
“I ordered the iPhone 8 Plus Red from Smart Cellular.
It was in pristine condition as advertised.
I am so pleased with it. It meets all my expectations so thank you for my lovely phone
Glen Squires (Mrs)”
Dear Glen,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your iPhone 8 Plus Red arrived in pristine condition and has met all your expectations. Your satisfaction means the world to us!
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you enjoyed our fast delivery service and that you're thrilled with your new phone.
Your feedback inspires us to keep delivering excellent service and fantastic products. If you need any assistance or have questions in the future, we’re here to help!
Best regards,
The Smart Cellular Team
“Phone took too long and when it came the iOS was so low I could not use it and could not connect to pc or anything
Waste of money never use this company again”
We're truly sorry to hear about your experience. It’s disappointing to receive a product that doesn't meet expectations, especially regarding compatibility and functionality. We understand how frustrating this must be, and we sincerely apologize for any inconvenience this has caused you. Please reach out to us directly so we can look into this matter and see how we can assist you moving forward. Your feedback is important to us, and we appreciate the chance to improve our service.
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your feedback! We're glad to hear that your phone arrived in perfect condition. We apologize for the delay in delivery and appreciate your understanding. Your satisfaction means a lot to us!
If you have any questions or need assistance, feel free to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
“Used site to sell an old iPad on 19th Sept 24, I have still not received payment (after accepting offer and being advised payment would be made) and after following up with several emails I no longer get responses to my queries. Do not use them.”
We're truly sorry to hear about your experience, James. We understand how frustrating it is to wait for payment and to feel unheard after multiple attempts to reach out. Your concerns are important to us, and we apologize for any inconvenience this situation has caused. We are committed to resolving issues like yours and would appreciate the opportunity to address your issues directly. Please contact us so we can assist you further and work towards a resolution.
Best regards,
The Smart Cellular Team
“Absolutely shocking Company, avoid at all costs. Bought a iPhone December 2023 which arrived 2 weeks late and was faulty, returned it twice but they could not fix it, I refused collection from the postman and it was returned to Smart Cellular. They have no idea where the phone is which is easily solved by using the tracking number they used to accept it back. They would not share the tracking number so I can do no more. The result is that I have lost nearly £300 and don't even have a faulty phone. STAY CLEAR”
Dear Emma,
Thank you for your wonderful 5-star review! We're thrilled to know that you're loving your new phone and that our service met your expectations. Your satisfaction is our top priority, and we appreciate your support!
If you have any questions or need assistance down the line, please feel free to reach out. We're here to help and can't wait to serve you again!
Best regards,
The Smart Cellular Team
We're genuinely sorry to hear about your experience, Anthony. It’s incredibly frustrating to deal with undelivered items and the hassle of obtaining a refund. We understand that this has been a difficult situation for you. Please reach out to us directly, as we would like the opportunity to address your concerns and improve our service. Your feedback is important to us, and we appreciate the chance to make things right.
Best regards,
The Smart Cellular Team
“I was really excited about the camera based on early reviews, and it did not disappoint. The photos are crisp and vibrant, even in low-light settings. I feel like I have a professional camera in my pocket”
Dear Leo,
Thank you for your incredible 5-star review! We're thrilled to hear that the camera has exceeded your expectations and that you're capturing such vibrant photos, even in low-light settings. It’s wonderful to know you feel like you have a professional camera right in your pocket!
We strive to provide top-quality products that enhance your experience. If you ever have questions or need assistance, please feel free to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
“Ordered 2 iPhones from this company and have never receive them, they were due the 15th October and I have been fobbed off with every excuse going !! I have now asked for a refund and they are saying it will take 10 working days , going by my experience I am not holding out much hope - shambles of a company !!”
We're really sorry to hear about your experience, Jill. It’s frustrating to wait longer than expected, and we completely understand your disappointment. We strive for better communication and service, and it's upsetting to know we didn’t meet your expectations this time. Please reach out to us directly so we can assist you further and help resolve your concerns. Your feedback is crucial, and we appreciate the chance to improve.
Best regards,
The Smart Cellular Team
Dear Emma,
Thank you for your fantastic 5-star review! We're so happy to hear that you love your new phone and had a brilliant service experience with us. Your satisfaction means the world to us, and we strive to ensure every customer feels valued.
If you need any assistance or have questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
We're really sorry to hear about your experience, JR. Waiting over a month for your order is certainly frustrating, and we understand how disappointing it is when our delivery times don't align with what’s advertised. We appreciate your patience and want to assure you that we are here to help. Please reach out to us directly so we can assist you further and address your concerns. Your feedback is crucial, and we aim to improve our services.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced quick service without any issues, and that your product arrived as advertised. Ensuring customer satisfaction is our top priority, and your feedback truly makes our day!
If you have any questions or need assistance in the future, please feel free to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Allen,
Thank you for your thoughtful 4-star review! We're delighted to hear that your item met your expectations, and that you found our prices competitive. Ensuring secure packaging and prompt dispatch is important to us, and it’s great to know you appreciated that!
If you have any further feedback or need assistance, please don’t hesitate to reach out. We truly value your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
