“Had originally given this company a 5 star review but iv had to do another and remove 2 stars reasons when I ordered my phone b4 christmas the wrong colour was sent I didn't mind too much because the phone was in brilliant condition it hadn't been factory reset I had to do that myself on contacting the company they said they where sorry if I was happy to keep they would refund me £10 which they never even after emailing on more than one occasion telling them I hadn't got it then asking me threw email to do a review for some air pods which guess what I never got either still sending emails offering other free gifts for reviews think it's a con to gain good reviews if I had recieved the things this company said I would I would of bought from them again but saying as nothing they said I was going to get came this is showing me the company isn't true to their word so will by pass in future going on some other reviews I think I got lucky with phone I got”
“placed an order the 21st of January did not receive it until the 8th of February was told on several occasions that it had been dispatched when it had not plus ordered it in green and given a purple one but could not be bothered to return it after waiting two and a half weeks for the original phone only plus side was the price very poor delivery time.”
“Purchased an iPhone 12Pro 256Gb for my daughter; it arrived in super quick time and was in Pristine condition as ordered. She is very pleased with its capacity and general appearance. I’m just waiting for the delivery of my own Samsung S22Plus 128Gb (pristine) to really make my day.”
Dear D,
Thank you for your wonderful 5-star review! We're thrilled to hear that your daughter is pleased with her iPhone 12 Pro and that it arrived in pristine condition so quickly. We can’t wait for you to receive your Samsung S22 Plus!
If you have any questions or need support, please feel free to reach out. We're here to ensure you have the best experience possible!
Best regards,
The Smart Cellular Team
“Over the moon with my purchase from Smart Cellular. Very professional to deal with.
Smashed my old phone needed a replacement ASAP.
Opted for Samsung S20fe very reasonably priced and in pristine condition. Would definitely recommend Smart Cellular and would deal with them again.
Thanks again.”
Dear Clive,
Thank you so much for your glowing 5-star review! We're over the moon to hear that you are thrilled with your Samsung S20FE and that the condition met your expectations. Our goal is to provide professional service and high-quality products, so it’s wonderful to know we hit the mark for you!
We truly appreciate your recommendation and look forward to serving you again in the future. If you have any questions or need further assistance, please feel free to reach out.
Best regards,
The Smart Cellular Team
“Ordered Samsung s22plus pristine on 31 Jan, subsequently received 2 emails to inform of delays and eventually, after a few anxious days of email exchanges and phone calls, I received the phone on 8 Feb. These interactions were not great, it was like talking to robots that couldn't stray from the party line. They wouldn't answer questions such as "why is it delayed?" or rather worryingly "does the phone exist/is it in your possession?". Without the delays and the brick wall interactions the rating would have been a 5 as in fairness, emails were promptly responded to and it was easy to get through on the phone and, most important of all, I am delighted with the phone, which looks brand new to me and very good value at the price. So Smart Cellular, you have a good product offering but I do feel that your staff could be more open and reassuring (especially with a new customer like me) when there is a delay, or better still do not over promise on delivery times.”
“An excellent service, very friendly and helpful. Product arrived after 2 days, well wrapped and secure. Customer service were great when contacted. Also a really good price.”
Dear Billy,
Thank you for your wonderful 5-star review! We're thrilled to hear that you had an excellent experience with our service and that your product arrived securely and promptly. It's great to know that our customer service team was able to assist you effectively.
If you have any questions or need further support, please don’t hesitate to get in touch. We're always here to help!
Best regards,
The Smart Cellular Team
“NEVER received it !!! Emailed you 5 times ! Was totally ignored ! Its sitting in a sorting office in Croydon, Royal Mail, who have no idea where it is ????????? I was emailed by Royal Mail it was in transit and would be delivered on the 18-12-2024, YET NOTHING !, to this day. SO, wheres my money ? I emailed you 5 times and cancelled my order, yet your sales reps TOTALLY ignored me !!! Im disgusted to say the least !!! It seems that i will have to seek legal advice.”
“The phone took over 3 weeks to arrive and I had to chase. I purchased a ‘Pristine’ phone and it has scratches on the screen. I emailed with a photo and 6 days later I have not heard anything back , so very disappointed”
“Very easy to order phone, arrived promptly. There was a problem with a mark on the screen, however after emailing the team I returned the phone as I had requested a pristine model and got postage cost back. A replacement phone was sent to me within a week. More than happy with new phone, looks brand new. 😃”
Dear Steve,
Thank you for your wonderful 5-star review! We're so glad to hear that your ordering experience was easy and that your replacement phone arrived promptly. It’s great to know that our team was able to assist you promptly with the issue and that you’re happy with the new device! 😃
Your satisfaction is our priority, and we appreciate your understanding throughout the process. If you have any more questions or need assistance in the future, please feel free to reach out. We're here for you!
Best regards,
The Smart Cellular Team
Dear Heather,
Thank you for your wonderful 5-star review! We are so pleased to hear that you're extremely happy with your phone and that it arrived in pristine condition, just as advertised. Providing our customers with quality products is our top priority, and it’s great to know we hit the mark for you!
If you ever need assistance or have any questions in the future, feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Posted 1 month ago
Dear Heather,
Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that you’re extremely happy with your phone and that it arrived in pristine condition as advertised. Your satisfaction is our top priority, and it’s great to know we hit the mark!
If you have any questions or need assistance in the future, please don’t hesitate to reach out to us. We're here to help!
Best regards,
The Smart Cellular Team
Dear Kabiby,
Thank you for your wonderful 5-star review! We're so pleased to hear that your order arrived quickly and that you're loving your new phone. Your satisfaction is our top priority, and it's great to know we've met your expectations!
If you need any assistance or have questions in the future, please feel free to reach out. We're here to support you!
Best regards,
The Smart Cellular Team
“Needed to update my mobile and after a thorough search of the refurbished market I decided that Smart Cellular provided the best overall value package and I was not disappointed with the either the product or the delivery service”
Dear Dorset,
Thank you for your wonderful 5-star review! We’re so pleased to hear that you found the best value in our refurbished market and that both your product and delivery met your expectations. It's our goal to provide a seamless experience, and your satisfaction tells us we’re on the right track!
If you need any further assistance or have questions down the line, please don’t hesitate to contact us. We’re here to help!
Best regards,
The Smart Cellular Team
“I would definitely recommend Smart Cellular, very good service and the phone arrived as per their information, well packed and protected.... excellent company to deal with.”
“Great web site - good range of phones and the condition is as described, good value for money, delivery with in 5 working days - good communication, item was well packaged.”
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're excited to hear that your order was sorted and dispatched quickly. We understand how eager you must be for your new purchase to arrive!
If you have any questions or need assistance, feel free to get in touch. We're here to help!
Best regards,
The Smart Cellular Team
Dear Irishrover79,
Thank you for your incredible 5-star review! We are so pleased to hear that your second experience with us was just as faultless as the first. It’s our priority to ensure that our products are well-packaged and delivered quickly, so we're thrilled that you are happy with everything!
Your recommendation means a lot to us. If you ever need assistance or have any questions, feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We’re so pleased to hear that your phone arrived promptly and provided great value for money. It's always our aim to ensure that our customers have a positive experience with us.
If you ever need assistance or have questions in the future, please feel free to reach out. We're here to assist you!
Best regards,
The Smart Cellular Team
