Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support. Great service and delivery are our top priorities, and we are delighted to hear that we have met your expectations.
Once again, thank you for taking the time to share your positive experience. We look forward to serving you again in the future!
Warm regards,
Jeff S
Thank you so much for the 5 star rating of Smart Cellular! We are so pleased that you have had a great experience with the great service and great product. We appreciate your support and hope you continue to have a wonderful experience with Smart Cellular!
“Do not buy anything from this place...paid for a phone 8 weeks ago..they sent wrong phone out to me then I paid to return it straight away and returns said they would send dispatch date out soon and now after countless emails still nothing..8 weeks on..this was a Xmas gift for my daughter and now I have nothing...no one will help me on the chats nor the emails...terrible customer care...I'm just left waiting now..”
Dear Catherine,Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We genuinely appreciate your honesty and letting us know about the issues you encountered.
We would first like to extend our sincerest apologies for the inconvenience caused by the incorrect shipment of the phone and the subsequent issue with the return process. We understand how frustrating and disappointing this situation must be, especially considering it was intended as a Christmas gift for your daughter. We are truly sorry for any distress or inconvenience this has caused you.
We want to assure you that we take your concerns seriously. We deeply regret the lack of support you received through our chat and email services during this time. We understand the importance of responsive customer care, and we apologize for falling short in meeting your expectations.
In order to rectify this situation and make things better for you, we kindly request you to provide us with any additional information or details regarding your order. This will help us investigate the matter further and find a suitable solution that meets your needs and expectations.
Once again, we apologize for the inconvenience caused and want to thank you for bringing these issues to our attention. We value you as a customer and are committed to improving your experience with Smart Cellular.
Please let us know how we can proceed and assist you further. We are here to help and ensure that you receive the product you ordered promptly and hassle-free.
Warm regards,
Jeff S
Smart Cellular Customer Support
“Very happy with product as described. Spoke to Customer service for updates on expected delivery and they were very professional and friendly. I would definitely recommend this store for quality phones at affordable prices.”
Thank you for your 5 star rating, Mos! We are delighted to hear that you were very happy with the product as described and that our customer service provided you with great assistance and timely updates. We're proud to be a provider of quality phones at affordable prices, and we appreciate your support and kind words.
“Competitive price, great value for money and very happy with product. A very trustworthy company and will definitely recommend to others. Will be using again in future.”
Dear Graham,Thank you so much for your fantastic 5-star rating and review of Smart Cellular! We truly appreciate your kind words and recommendation. We are thrilled to hear that you found our products to be of great value for money and that you are extremely satisfied with your purchase.
At Smart Cellular, we strive to provide top-notch products at competitive prices, and we are delighted to know that you found our prices to be competitive. Your trust in our company means a lot to us, and we are honored that you consider us to be a trustworthy brand.
We sincerely thank you for choosing Smart Cellular and for taking the time to share your positive experience. We look forward to serving you again in the future.
Best regards,
Jeff S
Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your support and feedback.
Quick service with a good price is exactly what we aim to provide to all our valued customers. Meeting your expectations and ensuring a seamless experience is our top priority.
Once again, we cannot express how grateful we are for your positive review. If you have any further inquiries or need any assistance, please don't hesitate to reach out to us.
Thank you for choosing Smart Cellular!
Best regards,
Jeff S
Thank you, Zabir, for your positive four-star review of Smart Cellular. We are so glad you enjoyed using our product and found it to be "Nice phone excellent" 👍👍👍👍👍. We truly appreciate the feedback!
“I paid extra for a phone in pristine condition but it came covered in scratches. I rand and left messages and emailed but nobody has responded to me. Do not order from this company!”
Dear Lisa,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Smart Cellular. We greatly appreciate your honesty and sincere apologies for any inconvenience caused.
We are truly sorry to hear that the phone you received did not meet your expectations and arrived with scratches. We understand how frustrating this must be, especially after paying extra for a phone in pristine condition. Additionally, we apologize for the lack of response you received through your calls and emails. This is certainly not the level of customer service we aim to provide.
To rectify the situation and make things right for you, we kindly ask for your assistance. Could you please share with us any details regarding your order, such as the order number or your contact information? This will enable us to investigate the issue further and take immediate action to resolve it for you.
Once again, we sincerely appreciate your feedback and the opportunity to improve our services. Rest assured, we are committed to ensuring that every customer has a positive experience with Smart Cellular. We look forward to hearing from you soon so that we can work towards a satisfactory resolution.
Warmest regards,
Smart Cellular Customer Support Team
Thank you for the 5 star rating of Smart Cellular! I'm glad to hear that the phone you ordered came when promised and is in great condition. I'm glad we were able to keep you informed about the delivery.
Thanks so much Nick for the 5 star rating of Smart Cellular! We're so pleased to hear that you're happy with the phone and enjoyed our great service! We hope to see you again soon.
Thank you so much Logey for your 5 star rating of Smart Cellular! We are so glad that you were very happy with the Iphone 12 Pro, as was described at a great price! We appreciate that you hadn't heard of us before, but hope that you use us again and recommend us to others.
Thank you for your 5 star rating! We are delighted that you think Smart Cellular is the perfect phone. We strive to offer great prices and excellent customer service. We are glad you found that to be the case.
Thank you Freddie for your 5-star rating of SmartCellular! We're so pleased to hear that your experience was easy and straightforward, and that you found us helpful. We really appreciate it!
Thanks so much for your kind review, Dawid! We're so happy to hear that you had a great experience with Smart Cellular, and that your purchase was in very good condition. We aim to provide excellent service to all of our customers, and we're glad you took notice. Thank you for your 5 star rating!
“Was very satisfied by the response from the company when I emailed about the delivery delay they confirmed despatch within the day. Would happily order again.”
Thank you for rating Smart Cellular 4 stars! We are glad to hear that you were satisfied with our response when you contacted us about the delivery delay. We value your feedback and hope you will consider ordering from us again!
“We ordered a phone for my son on November 20, at first they lied until December 11 that the phone would be sent soon. So refused. Now we've been waiting a week for our money to be returned.
The most terrible store with disgusting service. I don't recommend anyone to buy anything here.”
Dear Svitlana,Thank you for taking the time to share your feedback on your experience with Smart Cellular. We genuinely appreciate your input and are grateful for customers like you who help us improve our services.
We would like to sincerely apologize for the inconvenience and disappointment you have faced with your order. We understand how frustrating it can be to be misinformed about the delivery of a product and then experience delays in receiving a refund.
We assure you that this is not the level of service we strive to provide. We take your feedback seriously and would like to address the issues you have encountered. Could you please provide us with more specific details regarding your order so that we can investigate and take necessary steps to ensure this does not happen again?
We value your patronage and would like an opportunity to make things right. Please let us know how we can rectify this situation for you, whether it be through expediting your refund or offering an alternative solution that meets your needs. Your satisfaction is our priority, and we are committed to restoring your trust in our brand.
Thank you once again for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution that exceeds your expectations.
Warm regards,
Customer
Thank you so much for your raving 5-star review of Smart Cellular! We deeply appreciate your kind words and are thrilled to hear that you had such a positive experience with us. It's customers like you who make our job so rewarding.
We completely understand your frustration with Royal Mail. Rest assured, we are continuously working with our shipping partners to ensure that our customers receive their purchases in a timely and smooth manner. Your feedback serves as a valuable insight for us to improve our services even further.
Once again, we appreciate your support and for choosing Smart Cellular. If you have any further questions or need assistance, please feel free to reach out to us. We are always here to help!
Best regards,
Jeff S
Thank you so much for the positive review of Smart Cellular! We really appreciate your feedback and are thankful that you have had a positive experience with our product! At Smart Cellular, we strive to provide excellent customer service - we value our customers' opinions and take great pride in constantly improving our product to ensure that our customers are getting the best possible service.
Thank you again for sharing your experience - please let us know if there is anything else we can do to make your experience better in the future. We value your opinions greatly and are always open to suggestions!
Thank you Anna for your 5 star rating of Smart Cellular! We are glad to hear that you had such a positive experience with us - from the quality of the iPhone 7, to the sensible price, and the fast delivery. We thank you for your recommendation!
“Simply awful. I would avoid this business like the plague. After cancelling my order this company dispatched it anyway 7 days after cancellation. When returned it took over a month to get my money back and then only because I went through PayPal. Still have not received the promised cost of return postage. All in all it took 2 months.”
Dear Stephen,Thank you for taking the time to provide us with your feedback on your experience with Smart Cellular. We appreciate your honesty and are sorry to hear about the issues you encountered.
We sincerely apologize for the mistake of dispatching your order after cancellation. We can understand how frustrating it must have been for you. Additionally, we apologize for the delay in refunding your money and not providing the promised cost of return postage. This is not the level of service we strive to deliver and we apologize for any inconvenience caused.
We value your feedback and would like to make things better for you. Could you please let us know how we can rectify the situation and improve your experience with Smart Cellular? Your input will be highly appreciated as we aim to continuously enhance our services.
Once again, thank you for bringing this matter to our attention. We look forward to hearing from you soon.
Best regards,
Smart Cellular Customer Support
