Dear Ian,
Thank you for your brief but positive review! Weโre thrilled to hear that youโre pleased with both the phone and the fair price you received. Our goal is to offer high-quality products at competitive prices, and itโs gratifying to know that we met your expectations.
We strive to ensure that all our customers are satisfied with their purchases, and your feedback reinforces our commitment to providing value and quality. Itโs wonderful to know that you found the phone to be a great choice at a fair price.
If you have any questions or need further assistance in the future, please donโt hesitate to reach out. Weโre here to help and ensure that your experience with us remains positive.
Thank you once again for choosing Smart Cellular. We appreciate your business and look forward to the opportunity to serve you again.
Regards,
The Smart Cellular Team
“Top class service
I have bought over 5 iPhones and a iPad with no issues
Fast delivery and great communication
Would definitely recommend using this site ๐ฏ”
Dear Lorraine,
Thank you for your fantastic feedback! Weโre delighted to hear that youโve had a top-notch experience with our service. Knowing that youโve purchased over five iPhones and an iPad without any problems is incredibly rewarding for us.
Weโre glad that our fast delivery and effective communication have met your expectations. We make it a priority to provide quick service and clear, responsive support, so itโs wonderful to hear that these aspects of our service have been beneficial to you.
Your strong recommendation is greatly appreciated. Itโs our goal to offer excellent service to all our customers, and your endorsement helps validate our efforts and motivates us to keep improving.
Thank you once more for choosing Smart Cellular and for your continued support. If you have any further needs or inquiries, donโt hesitate to get in touch. We look forward to assisting you again in the future.
Regards,
The Smart Cellular Team
Dear Amiee,
Thank you for your review! Weโre glad to hear that the phone arrived quickly and was well-packaged, and that it looked like new. Ensuring safe and prompt delivery is a priority for us, and itโs great to know that the initial condition of the phone met your expectations.
Weโre sorry to hear that the first handset had a minor issue, but we appreciate your patience in returning it. Itโs reassuring to know that the replacement handset has been perfect and that we could resolve the situation to your satisfaction.
Your feedback is valuable to us as it helps us continually improve our service. We aim to ensure that all our products are in excellent condition and that any issues are addressed swiftly.
Thank you for choosing Smart Cellular. If you need any further assistance or have additional questions, please feel free to reach out. We look forward to assisting you again in the future.
Regards,
The Smart Cellular Team
Hello,
Thank you for taking the time to share your positive experience with us! Weโre delighted to hear that you found our service to be quick and efficient. Our team works diligently to ensure that every customer receives their order promptly, and itโs always rewarding to hear that our efforts have paid off.
We also appreciate your feedback regarding the quality of our products. We understand that purchasing a phone is an important decision, and we strive to offer only the best. Knowing that you are satisfied with the quality reinforces our commitment to providing top-notch devices.
Additionally, we take pride in our pricing strategy, aiming to offer reasonable prices without compromising on quality. Your recognition of this effort is invaluable and helps us continue to refine our approach to pricing and product offerings.
Customer satisfaction is at the core of what we do, and your kind words motivate us to maintain our high standards. We believe that every customer deserves an exceptional experience, from browsing our selection to receiving their order.
We would love to serve you again in the future! If you have any questions or need assistance with your next purchase, please donโt hesitate to reach out to our customer service team. Weโre here to help and ensure your next experience is just as positive.
Once again, thank you for your feedback. Itโs wonderful to hear that youโre happy with your purchase, and we look forward to continuing to provide you with excellent service.
Best regards,
The Smart Cellular Team
Hello,
Thank you so much for your positive feedback, Finlay! We are thrilled to hear that your experience purchasing your phone was easy and that it arrived exactly as described.
At Smart Cellular, we pride ourselves on providing clear and accurate descriptions of our products, so itโs wonderful to know that our efforts have paid off. We understand that buying a phone can sometimes be a daunting task, especially with so many options available in the market. Thatโs why we aim to make the purchasing process as straightforward and transparent as possible for our customers.
Your satisfaction is incredibly important to us, and weโre glad to hear that you found the process easy and hassle-free. Our team works diligently to ensure that every stepโfrom browsing our website to receiving your productโis seamless and enjoyable. Itโs fantastic to know that you felt well-informed and satisfied with your purchase.
If you have any questions or need assistance in the future, please donโt hesitate to reach out. Whether itโs inquiries about a future purchase, warranty information, or any other concerns, our dedicated customer support team is here to assist you every step of the way. Your feedback is invaluable, and it helps us continue to improve our services to serve our customers better.
Once again, thank you for choosing Smart Cellular for your mobile needs. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
Thank you so much for your wonderful feedback, Francine! We are delighted to hear that you had such a positive experience with our service. At Smart Cellular, we strive to ensure that our customers receive not only high-quality products but also exceptional service every step of the way.
Itโs fantastic to know that the delivery was quick and that your phone arrived exactly as described. We understand how important it is for our customers to receive their devices promptly, especially when making a significant purchase. Our team works hard to process orders efficiently and ensure that all items are carefully packaged and shipped in a timely manner. Your acknowledgment of our efforts in this area is greatly appreciated.
We also take pride in providing accurate and detailed descriptions of our products online. Itโs our goal to ensure that you feel confident and informed about your purchase before it even arrives at your doorstep. Knowing that you found the phone to be just as described reassures us that weโre meeting our commitment to transparency and quality.
Your willingness to recommend us to others means a lot to us. Word-of-mouth referrals are invaluable, and itโs customers like you who help us grow and continue to provide great service. We truly appreciate your trust in us and your support.
If you have any questions or need assistance in the future, please don't hesitate to reach out. Our dedicated customer service team is always here to help. Whether youโre looking for information about future purchases, warranty details, or any other inquiries, weโre just a message away.
Once again, thank you for taking the time to share your experience with us. We look forward to serving you again in the future and hope you enjoy your new phone!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your wonderful review! Weโre thrilled to hear that we delivered on time and that our service met your expectations. Our goal is to provide reliable and accurate service, and itโs great to know we succeeded in delivering exactly as described.
Your recommendation means a lot to us. We strive to offer excellent service to all our customers, and knowing that you would recommend us to others is a high compliment. Itโs gratifying to hear that our efforts have made a positive impression.
Weโre also pleased that you found our service to be excellent. Providing a seamless and satisfactory experience is at the core of what we do, and your feedback reinforces that weโre on the right track.
Thank you once again for choosing Smart Cellular and for taking the time to share your positive experience. If you have any further needs or questions in the future, please donโt hesitate to get in touch. Weโre here to help and ensure you continue to have a great experience with us.
Regards,
The Smart Cellular Team
“Purchased a phone on smart cellular on the 9th September, they said they would deliver on the 11th or 12th September, it is now the 12th and no update or phone. I have called and emailed but no response.”
Dear Clarissa,
Iโm sorry to hear about the delay and lack of communication regarding your phone purchase. We understand how frustrating this must be, especially since the expected delivery date has passed. Please accept our sincere apologies for the inconvenience. I assure you that we are looking into this matter urgently and will get back to you with an update as soon as possible. Your patience is greatly appreciated, and we are committed to resolving this issue promptly.
Regards,
The Smart Cellular Team
“Warning to people selling phones to this company. TLDR: they won't honour their quotes and wont send
your devices back.
Here is my experience:
- sent them 2 iPhones in excellent condition for which I was promised ยฃ600 for the two phones
- I have since had emails downgrading my phones and offering only ยฃ300 for both phones
- After repeated negotiations I also paid ยฃ8 to send my phone back
- I have since not been paid for my phones, nor have I been returned the phones (this is the 3rd week)
- Called the call centre and there are no replies”
Hi, Iโm truly sorry for the trouble youโve experienced; please contact us directly with your details so we can urgently address this issue and work to resolve it.
Regards,
The Smart Cellular Team
Hi,
Thank you so much for your positive feedback, Adam! Weโre delighted to hear that you had a great experience with our company. Itโs always rewarding to know that our efforts to provide excellent service are recognized and appreciated by our customers.
We strive to deliver high-quality service and support to everyone who interacts with us, and your satisfaction is a testament to our team's hard work. Knowing that you found our company to be really good means a lot to us and motivates us to keep up the good work.
If there are any specific aspects of our service that you particularly enjoyed or if thereโs anything you think we could improve upon, we would love to hear more about it. Your insights are valuable in helping us enhance our offerings and ensure we meet the needs of all our customers.
Weโre also here to assist with any future needs or inquiries you may have. Whether youโre considering another purchase or have questions about our services, feel free to reach out at any time.
Thank you again for your kind words and for choosing our company. We look forward to serving you again and continuing to provide the high level of service youโve come to expect from us.
Your support means a lot to us, and weโre grateful for the opportunity to have been of service. Have a great day!
Regards,
The Smart Cellular Team
“Smart Cellular found me the right phone in the right condition and colour for the right price. They also delivered efficiently and on time as promised. Very pleased with my new phone.”
Dear Robert,
Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate you taking the time to share your experience. Weโre thrilled to hear that we were able to provide you with the perfect phone in the exact condition and color you desired, and that you found it at the right price.
Delivering your order efficiently and on time is always our top priority, and we are delighted that we met your expectations in this regard. Your satisfaction is incredibly important to us, and itโs wonderful to know that everything went smoothly with your purchase.
Thank you once again for choosing Smart Cellular. We look forward to the opportunity to serve you again in the future and continue providing you with exceptional service.
Best regards,
The Smart Cellular Team
Hi Cathy,
Iโm sorry to hear about the delay and lack of response. Please provide your order details here, and weโll urgently look into your refund or contact us directly.
Regards,
The Smart Cellular Team
Dear Ellie,
Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear about your positive experience and deeply appreciate you taking the time to provide such wonderful feedback.
Weโre delighted to know that your purchase process was both quick and straightforward, and that your phone arrived the following day as promised. Our team works diligently to ensure that every aspect of our service, from order processing to delivery, meets high standards of efficiency and reliability.
Itโs also great to hear that the phone was in excellent condition upon arrival. We place a high priority on the quality of our products and take meticulous care to ensure that every item we send is in top-notch shape. Your satisfaction with the condition of the phone is a testament to our commitment to delivering high-quality products.
Thank you once again for choosing Smart Cellular and for sharing your positive experience. Your feedback motivates us to continue providing exceptional service. If you have any questions or need further assistance, please donโt hesitate to reach out. We are always here to help and look forward to the opportunity to serve you again in the future.
Best regards,
The Smart Cellular Team
“I purchased a mobile phone from Smart cellular on 31st July and I had to wait two weeks for the phone to be delivered, when I received my refurbished mobile phone there was two scratches on the screen which is not good.
I ordered a Blue phone and I was sent a Red phone, which just smacked as "send this customer anything just to get a mobile phone to him" As I was chasing up my purchase on several occasions, but I did not actually receive a definitive delivery date for two weeks and then the phone I received was not the colour I had paid for and stated was available, and there was two deep scratches on the screen”
Hello, thank you for your feedback. Weโre sorry for the delay, the condition of the phone, and the color mix-up. This isnโt up to our standards. Weโre investigating the issues and working to prevent them in the future. Please provide your order details so we can address this personally.
We apologize for the inconvenience and appreciate your patience. We look forward to resolving this.
Best regards,
The Smart Cellular Team
“They have had my phone for a week, eventually got an "offer " price half of the online quote! Now just ignoring my emails to ask for MY goods to be returned. This site shows replies from them, suggesting people get in touch so that they can put things right, well I've been trying for a week now and at best get one email a day just placating me until tomorrow. A total scam company - I have started the process of engaging trading standards to try and highlight this company's bad practice and get some justice for them not returning my goods.”
Hello,
Thank you for your feedback. We apologize for the issues you faced with delays and the offer price discrepancy. This isn't the service we aim to provide. Weโre addressing the communication issues and working to return your goods promptly. Your feedback is invaluable, and we're committed to improving.
If thereโs anything specific we can do to resolve this, please let us know. We appreciate your patience and understanding.
Best regards,
Smart Cellular Customer Support Team
Dear Mitesh,
Thank you so much for your wonderful 5-star rating of Smart Cellular! We are genuinely grateful for your support and kind feedback. Knowing that you had a positive experience with our service and communication is incredibly rewarding for us.
At Smart Cellular, our commitment to delivering exceptional service and maintaining open, effective communication is central to everything we do. We are thrilled to hear that we were able to meet these standards in your experience. Your satisfaction is our top priority, and itโs gratifying to know that our efforts made a difference for you.
If you have any more questions, require assistance, or have any feedback in the future, please donโt hesitate to reach out. We are here to help and are always happy to assist in any way we can. Your continued business is highly valued, and we look forward to the opportunity to serve you again.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive experience with us. We hope to continue providing you with excellent service in the future.
Warm regards,
The Smart Cellular Team
Dear valued customer,Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your positive feedback and are thrilled to hear that you are very happy with your recent purchase of the iPhone 12 white.
It's fantastic to know that the phone looks immaculate and is working perfectly for you. We take great pride in providing top-notch products that exceed our customers' expectations. Our team works diligently to ensure a swift and smooth ordering process, and we're glad to hear that your order was recorded quickly.
Your satisfaction is our utmost priority, and we are dedicated to delivering exceptional customer experiences. Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future.
Warm regards,
The Smart Cellular Team
“Unfortunately had a bad experience and cannot recommend this company. All seemed ok to start with the order of an Apple Watch that was received in great time. Unfortunately the condition clearly did not match the description and no charger was included as advertised. I sent the company an email with photos which was ignored. I then sent multiple chaser emails over a few weeks which were all ignored until I finally got a response which completely ignored the charger being missing and sent me a link of the condition description. These descriptions further proved my watch was sold with the incorrect advertised condition which I then responded too and also re-queried about the missing charger and asked them to send one or refund me the amount to purchase one at least. My email and chasers have again been ignored in the weeks since. Not a good experience”
Hello,
Weโre sorry for the issues with your Apple Watch order and the missing charger. We aim to address all concerns promptly, and we regret the delays in our response. Please contact us directly so we can resolve this matter for you.
Thank you for your patience.
Best regards,
The Smart Cellular Team
“Bought an iPhone 13 in pristine condition, when it arrived there was visible damage and the phone was glitchy and sticking when texting. Battery ran down from 100% to 77% within minutes of minimal use.
Emailed the company was told to return it Special Delivery, and request a refund, which I did. This was over a week ago now and I know the phone was delivered.
I emailed yesterday for an updatedโฆ. Still nothing.
The landline for this company just goes to a machine.
Stay away from this company. Iโm sooooo disappointed and getting angrier by the day!!
Iโm well over ยฃ350 out of pocket.”
Thank you for your feedback. Weโre sorry to hear about the issues you faced with your iPhone 13. This isnโt the quality we aim to provide, and we apologize for any inconvenience caused.
To resolve this, please send us your order details so we can expedite your refund and address the issues you encountered. We also appreciate any suggestions you have for improving our service.
Thank you for your patience and understanding. We look forward to resolving this and restoring your trust in Smart Cellular.
