Dear Reviewer,Thank you so much for your wonderful 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had a positive experience with our products and services. It's fantastic to know that your order arrived faster than expected and that the phone is exactly as described.
We strive to provide great products and excellent customer service, and your feedback is truly encouraging. If there is anything else we can assist you with, please don't hesitate to reach out.
Thanks again for choosing Smart Cellular!
Dear John,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and support.
We're delighted to hear that the purchase of your iPhone 13 Pro was fairly straightforward. At Smart Cellular, we strive to make the buying process as easy and convenient as possible for all our customers, regardless of their tech-savviness. It's great to know that we succeeded in meeting your expectations.
Furthermore, we're glad to hear that your new device arrived right on time. We understand the importance of prompt delivery, and we work hard to ensure that our customers receive their orders within the expected timeframe.
If you ever need any assistance or have any further questions, please don't hesitate to reach out. We're here to provide top-notch support to customers like you.
Thank you again for choosing Smart Cellular and sharing your positive experience. We look forward to serving you in the future.
Best regards,
Smart Cellular Team
“I had made an error with the model of my husbands phone thinking it was a iPhone 11 Pro Max, when it is a 256gb Pro. The offer I received after they had 'regraded' it was £60 !!! As per they advert, I requested that the phone is returned. They responded to say 'your device has been transferred to our retention department for a re-evaluation' I would not recommend this company, it appears that they will offer you a decent price, then give you a ridiculously low 'regraded' offer. I want my phone returned and I will sell it privately for more than their ridiculously bad offer”
Dear Jools,Thank you so much for taking the time to provide us with feedback on your experience with Smart Cellular. We truly appreciate your honesty and it helps us understand where we fell short.
We sincerely apologize for the error in assuming your husband's phone was an iPhone 11 Pro Max instead of a 256GB Pro. We understand how frustrating this must have been for you. Additionally, we are sorry for any inconvenience caused by the low offer received after regrading the device.
We value your satisfaction as a customer, and we want to make things right for you. We completely understand your decision to sell the phone privately for a better price. If there is anything specific we can do to improve your experience with us or to assist you further, please let us know.
Thank you once again for bringing these issues to our attention. We are committed to constantly improving our services and your feedback is invaluable to us.
Best regards,
Customer Support Team at Smart Cellular
“It said pristine and it certainly was, I believe it was a day later to arrive than originally said but it wasn't that big of a deal. Great with up to date emails, will use smart cellular again!!!”
Thank you so much, Kerensa, for giving Smart Cellular a 5-star rating! We really appreciate your feedback and are thrilled to hear that you found our products pristine. We apologize for the slight delay in delivery, but we're glad to know that it didn't bother you too much. We're also delighted that our service was able to keep you up to date with emails. We look forward to serving you again in the future.
Dear, Thank you so much for taking the time to leave us a fantastic five-star rating! We truly appreciate your kind words and are thrilled to hear that you had a great experience with Smart Cellular.
We are delighted that you found our prices to be the cheapest around. We always strive to provide our customers with the best value for their money. And we're glad you were pleased with the additional freebies we included with your purchase. Your satisfaction is our top priority, and it's wonderful to know that you were happy with your order.
We can't wait to assist you again in the future! Should you have any further questions or require any assistance with your mobile needs, please don't hesitate to reach out. We are here to help.
Thanks again for choosing Smart Cellular! We look forward to serving you again soon.
Best regards,
Smart Cellular Team
Dear Karyn,Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us.
We're glad that you found our prices to be great and that our service met your expectations. Our team always strives to provide prompt and excellent service to all our customers.
Also, it's wonderful to hear that your order was delivered on time and in perfect condition. We take great care in ensuring the safe arrival of our products.
Thank you for recommending Smart Cellular! We are honored to have earned your trust and look forward to serving you again in the future.
Dear,Thank you so much for giving Smart Cellular a stellar 5-star rating! We truly appreciate the time you took to share your positive experience with our services.
We're thrilled to hear that you found our service excellent and that your iPhone 13 Pro arrived in immaculate condition. Your kind words reassure us that our efforts in providing top-notch customer service and delivering pristine products are being recognized and valued.
Should you have any further inquiries or feedback in the future, please don't hesitate to reach out. We are here to assist you and ensure your satisfaction remains our utmost priority.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future!
Best Regards,
Customer Service Representative
Smart Cellular
“Purchase I phone 13 Pro, thus was my 2nd purchase from this company. Bought pristine and arrived pristine as this was birthday present. I had ordered blue but they sent me email as this was out of stock and would I prefer green as they could do next day delivery. Great company, great communication. Will defo order in future.”
Dear,Thank you so much for your outstanding 5-star review of Smart Cellular! We truly appreciate your continued support and trust in our products and services.
We are thrilled to hear that your experience with us has been nothing short of exceptional. It brings us immense joy to know that your purchase of the iPhone 13 Pro was not only a great choice but also a perfect birthday present. We take pride in delivering products that are in pristine condition, ensuring that your satisfaction is our top priority.
We apologize for the inconvenience caused by the unavailability of the blue variant. However, we are thrilled to see that our team promptly reached out to you with alternative options, providing excellent communication and offering the green variant with next day delivery. We understand the importance of meeting our customers' expectations and providing seamless experiences.
Your satisfaction means everything to us, and we are grateful for your trust in our company. We genuinely appreciate your kind words and are delighted to have earned your loyalty. Please know that we will be more than happy to assist you with any future orders.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future.
Warm regards,
Smart Cellular Customer Support
Dear Helene,Thank you so much for leaving us a stellar 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with Smart Cellular. We are delighted that you found our service exemplary and that we were able to offer you a pristine device for the same price. Ensuring customer satisfaction is our top priority, and we're glad we were able to meet your expectations.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future.
Dear Ian,Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your positive feedback.
We are thrilled to hear that you found the phone to be lovely and that it was delivered within the promised timeframe. Our team takes great pride in ensuring timely deliveries and providing excellent communication throughout the process.
We value your support and hope to continue serving you with top-notch products and outstanding service in the future.
Best regards,
Smart Cellular Customer Support
“Bought my daughter an iPhone of smart cellular. The phone arrived promptly and in really good condition she hasn't started using it yet as it's for her birthday but please with the service I received and the communication was great about when the phone was arriving. Pleased with the service I received and would purchase from them again”
Dear Jo,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are pleased with the service you received.
We're delighted that the iPhone you purchased for your daughter arrived promptly and in excellent condition. It's fantastic to know that our communication regarding the delivery was beneficial to you as well. We always strive to keep our customers informed throughout the entire process.
Once again, we want to express our gratitude for your kind words. It means the world to us that you would consider purchasing from us again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Smart Cellular!
Dear Mason,Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your feedback and we're thrilled to hear that you found our products reasonably priced and in great condition. Our team takes pride in ensuring that every order is well-packaged to ensure a safe delivery. We are delighted to know that you are overall very pleased with your experience and we can't wait to serve you again in the future.
Dear Arian,Thank you so much for your fantastic 5-star review of Smart Cellular! We truly appreciate your positive feedback and are thrilled that you had a great experience with us.
We are ecstatic to hear that our customer service was helpful and that the product exceeded your expectations. Our team takes pride in offering excellent service and providing high-quality products to our valued customers like yourself.
It's wonderful to know that the phone you purchased from us was in perfect condition, feeling like a brand new device. We always strive to deliver the best quality products to ensure our customers' satisfaction.
Thank you again for your generous rating and kind words. We truly value your business and hope to serve you again in the future.
“Amazing customer service, the phone I received only had 79% battery life so I returned it for a refund.
This was dealt with very quickly with excellent communication.
Highly recommended.”
Dear Peter,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your kind words and recommendation.
We would also like to express our gratitude for sharing your experience with our amazing customer service. We are thrilled to hear that your issue regarding the battery life of the phone was resolved swiftly and efficiently.
At Smart Cellular, we pride ourselves on providing excellent communication and ensuring customer satisfaction. Your feedback reassures us that we are on the right track.
Thank you once again for choosing Smart Cellular and for taking the time to share your positive experience. We look forward to serving you again in the future!
Dear,Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your kind feedback and are thrilled to hear about your positive experience with our service.
We're glad to know that your phone arrived promptly and in excellent condition. Our team at Smart Cellular works tirelessly to ensure that our customers receive their devices in the best possible condition, and we're delighted that we could meet your expectations.
It's fantastic to hear that your phone has served you well ever since you received it. We strive to offer high-quality products that not only meet but exceed our customers' needs, and your satisfaction is our utmost priority.
If you have any questions or need any further assistance, please don't hesitate to reach out. We're here to help and provide you with an exceptional customer experience.
Thank you once again for your positive feedback and for choosing Smart Cellular!
“Excellent condition Iphone was flawless. The price was even better. Exceeded my expectations. The customer support prior to purchase was also very useful and delivered their promises.
Phone was delivered quickly. Absolutely great. Highly recommend.”
Dear Rich, Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your feedback, and we're thrilled to hear that you had such a positive experience with us.
It's fantastic to hear that the iPhone you received was in excellent condition and completely flawless. We take pride in providing high-quality devices to our customers. Moreover, we're glad to know that the price exceeded your expectations and was a great deal for you.
We always strive to provide exceptional customer support, and we're delighted that our team was helpful to you prior to your purchase. Our commitment to delivering on our promises is a fundamental aspect of our approach.
Additionally, we understand the importance of prompt delivery, and we're thrilled that your phone arrived quickly.
Thank you once again for your kind words and for highly recommending Smart Cellular. Your satisfaction is our top priority, and we look forward to serving you in the future.
Best regards,
The Smart Cellular Team
Thank you, Edgar, for your fantastic 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had a great experience with Smart Cellular. We're delighted that your iPhone 12 arrived exactly how you wanted it and that you were pleased with the price. We aim to provide excellent service and unbeatable prices, so it's wonderful to know we achieved that for you. If you need any further assistance or have any questions, feel free to reach out. Thank you again for choosing Smart Cellular!
Dear Paul,Thank you so much for your 5-star rating of Smart Cellular! We truly appreciate your feedback. Great service, great products – that's exactly what we strive for. We're thrilled to hear that you had a positive experience with us. If there is anything else we can assist you with, please don't hesitate to reach out.
Thank you once again, and we hope to serve you again in the future.
Dear Keith,Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had an amazing experience with us.
We are absolutely delighted to know that you chose the incredible iPhone 13 in the stunning blue color. It's fantastic to hear that it arrived promptly and in pristine condition. Seeing our customers satisfied and pleased with their purchases is always a great joy for us.
Thank you for recommending Smart Cellular! We are dedicated to providing top-notch products and excellent service to our valued customers like you. If there's anything else we can assist you with, please don't hesitate to reach out.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future!
“They downgraded a new iPad I was selling to them and then did not pay out. They have had the device for 2 weeks. The phone number does not work and the online chat is ignored. They do not answer emails. They seem to have simply stolen a new ipad from me. What can I do?”
Dear Simon,Thank you for taking the time to provide feedback on your experience with Smart Cellular. We truly appreciate your effort in letting us know about your situation.
We sincerely apologize for the inconvenience and frustration caused by the downgraded iPad and lack of payment. This is definitely not the level of service we strive to provide. Please accept our apologies for any inconvenience this may have caused you.
We understand your concerns regarding our unavailable phone number, ignored online chat, and unresponsive emails. Rest assured, we will investigate this matter thoroughly to identify the root cause and take appropriate actions to prevent similar situations in the future.
To resolve this issue, we kindly request you to reach out to us through an alternative channel. Could you please share with us an updated phone number or an email address where we can discuss this further? We genuinely want to address your concerns and find a mutually satisfactory solution.
Your satisfaction is our priority, and we would like to make things right. We value your business and aim to provide you with a positive experience as our customer.
We look forward to hearing from you soon and working towards a resolution.
Warm regards,
Customer Support Team
Smart Cellular
