Dear Philip,
Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and feedback. Your satisfaction means the world to us, and we are thrilled to hear that you had a great experience with us. We take pride in providing top-notch customer service, and we are glad that our team could meet your expectations.
"Super Fast delivery" is something we strive for, and it's fantastic to know that we were able to deliver your order in a timely manner. We understand the importance of quick and efficient service, and we are delighted that we could provide that for you.
Once again, thank you for choosing Smart Cellular. We value your business and look forward to serving you again in the future.
Best regards,
[Your Name]
Dear [Reviewer],Thank you so much for awarding Smart Cellular with a fabulous 5-star rating! We truly appreciate your support and are thrilled to receive such positive feedback.
Your words, "great phone great communication 👍," have made our day! We take immense pride in offering top-notch communication services and ensuring our customers have access to exceptional smartphones. Knowing that we have met your expectations is incredibly gratifying.
Once again, we express our sincere gratitude for your kind rating and for being a part of our Smart Cellular family. If you ever have any further inquiries or need assistance with anything, please don't hesitate to reach out. We are always here to help!
Best regards,
[Your Name]
Smart Cellular Team
“What a great company, they were offering tge best price I could find and they delivered exactly what they promises to. They even trough in a free wireless charger, which was a lovely touch. Highly recommended.”
Dear Paul,Thank you so much for your wonderful 5-star rating of Smart Cellular! We are thrilled to hear that you had such a great experience with us. It's fantastic to know that we offered you the best price and lived up to our promises.
We're delighted that you appreciated the free wireless charger we threw in - it's always our goal to go the extra mile for our valued customers. Your recommendation means the world to us! If you ever need anything else, please don't hesitate to reach out.
Thanks again for choosing Smart Cellular!
Best regards,
[Your Name]
“1st time of using so a bit apprentice, delivery was slower than expected but once it arrived was very happy with price and quality of phone, my wife, who's present it was, was impressed which is the main thing.”
Dear ChrisB,Thank you so much for your 5-star rating and feedback about Smart Cellular! We truly appreciate your support and are thrilled to hear about your positive experience.
We understand that as a first-time user, there might have been some initial confusion. We apologize for any inconvenience caused by the slower-than-expected delivery. However, we are delighted to know that once your phone arrived, you were pleased with both the price and quality. Most importantly, we are thrilled to hear that your wife was impressed with her present – after all, customer satisfaction is our top priority!
Your kind words have truly made our day. If you have any more feedback or if there's anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Thank you so much for your fantastic 5-star review of Smart Cellular! We truly appreciate your kind feedback and are thrilled to hear that you had a great experience with our service. It's wonderful to know that you found our phone to be nice, while also appreciating our reasonable prices. We're grateful for your support and look forward to serving you again in the future.
Dear Gary,Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that your experience with us was nothing short of excellent, right from your first question online to the early delivery of your phone. Our team is delighted to have met your expectations, and we truly appreciate your kind words.
We look forward to serving you again in the future and providing you with the same outstanding service.
Thank you once again for choosing Smart Cellular!
Best regards,
[Your Name]
“Was looking for a Samsung s23
Came across this sight selling second hand mobiles. When it came I thought they had sent me a brand new phone excellent quality and over the moon..too marks”
Dear Graham,Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
We're glad to know that you found what you were looking for on our website and that the Samsung s23 you purchased met your expectations. Our team takes pride in delivering excellent quality products, even for second-hand mobiles. It's fantastic to hear that you were positively surprised by the condition of the phone, almost like receiving a brand new one!
Your satisfaction and happiness are our utmost priorities, and we're absolutely over the moon knowing that we were able to provide you with a top-notch experience. It means a lot to us that you've taken the time to share your positive review.
Thank you again for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
[Your Name]
Thank you so much for your fabulous 5-star rating of Smart Cellular! We sincerely appreciate your feedback and are thrilled to hear that you had such a positive experience with us. Great price and delivery are certainly key aspects of our service that we take pride in. We value your patronage and look forward to serving you again in the future.
“I ordered a phone for my daughter's upcoming birthday 10 days ago, and was advised at the time delivery would take 2 working days.
It still hasn't arrived and the birthday is tomorrow. Every time I contact the company I am given a different delivery date - the latest one said it would be here by today yet I haven't even received a tracking reference.
I wanted to speak to someone over the phone but have been unable to, messages via live chat often take hours to be answered.
My daughter will be so disappointed tomorrow and I cannot even tell her when the phone will be delivered (if it ever is).
I'm sorry I decided to use this company and would advise anyone to steer clear if they don't want to be subjected to an appalling customer experience.”
Dear Martin,Thank you so much for taking the time to share your feedback about your recent experience with Smart Cellular. We truly appreciate hearing from our customers, as it helps us improve our services.
First and foremost, we sincerely apologize for the inconvenience and frustration you have encountered regarding the late delivery of your daughter's birthday phone. This is not the level of service we strive to provide, and we understand the disappointment and uncertainty it has caused.
We understand the importance of the phone arriving on time for your daughter's special day, and we deeply regret the multiple conflicting delivery dates and the lack of a tracking reference. We apologize for any inconvenience caused by the difficulties in reaching our customer support team through phone calls or live chat messages, as well as the delayed responses.
We want to make things right and ensure that your experience with Smart Cellular is significantly improved. Could you please let us know how we can make amends and address your concerns? Our team is dedicated to finding a solution that meets your satisfaction.
Once again, we apologize for any distress caused, and we appreciate your understanding and patience. We value your feedback and we will use it to implement necessary changes to prevent such issues from recurring in the future.
Thank you for giving us the opportunity to address your concerns, and we hope to have the chance to restore your faith in our services.
Warm regards,
Smart Cellular Customer Care Team
“Received the IPHONE and was very pleased with the condition.
Works like new and came with free delivery. "Great in these difficult financial times and reasonably priced"”
Dear BARING,Thank you so much for taking the time to leave us a 5-star rating for Smart Cellular. We truly appreciate your support and are thrilled to hear that you received the IPHONE and were pleased with its condition.
It's great to know that it works like new and the fact that it came with free delivery is an added bonus. We understand that these are challenging financial times, so we are glad to offer reasonably priced options to our valued customers.
Once again, thank you for your kind feedback. We look forward to serving you in the future.
Dear [Reviewer],Thank you so much for rating Smart Cellular with 4 stars! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We apologize for any confusion during the order delivery process, but we are glad that everything turned out fine in the end. Your satisfaction is our top priority, and we are delighted that you are happy with the product.
Once again, thank you for choosing Smart Cellular. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
[Your Name]
Smart Cellular
“Product arrived but was not the correct colour - company refunded postage costs to send device back and send the correct item - sorted in the end. Happy with service.”
Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are glad to hear that you had a positive experience with us. We apologize for the inconvenience caused by the incorrect color of the product, but we're delighted that our team promptly resolved the issue by refunding the postage costs and sending you the correct item. We're pleased to know that you are happy with our service in the end. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Smart Cellular!
Thank you so much for your generous 4-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are very happy with the phone. We take pride in delivering devices in nice condition and offering great value for your money. Your satisfaction means a lot to us, and we are grateful for your support. Thank you for choosing Smart Cellular, and once again, thank you for your kind words!
“If I could, I’d give no stars. Took a month to arrive and they told me three times it had been sent out, (it hadn’t) and then when it finally did arrive, it was the wrong phone. Nobody answers the customer service phone number and they also said I’d get a charger. It was wireless and about as useful at charging a phone as my toaster. Avoid at all costs.”
Dear Helen,Thank you for taking the time to provide us with your feedback on Smart Cellular. We sincerely appreciate your effort in sharing your experience with us.
We deeply apologize for the inconvenience you faced regarding the delayed delivery of your order. It is regrettable that we provided incorrect information about the shipment on multiple occasions. Furthermore, we understand your frustration when the phone finally arrived, and it turned out to be the wrong model.
We acknowledge that you faced difficulties in reaching our customer service team, and we apologize for the lack of response on our end. Additionally, we apologize for any confusion caused by the wireless charger we provided. We understand that it did not meet your expectations, and we regret any inconvenience caused therein.
Your feedback is valuable to us in improving our services. We would greatly appreciate it if you could share any specific suggestions or measures that you believe would help us rectify these issues and enhance your overall experience.
Once again, we would like to extend our gratitude for bringing these concerns to our attention. Rest assured that we are committed to making amends and ensuring that such incidents do not recur in the future.
Warm regards,
Customer Relations Representative
Dear [Reviewer's Name],Thank you so much for your generous 4-star rating of Smart Cellular. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our service.
At Smart Cellular, we strive to provide top-notch customer service and ensure that our clients' needs are met promptly. We take pride in being responsive to our customers and ensuring a smooth and seamless experience with our products and services.
Once again, we are grateful for your support and kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
[Your Name]
Dear Paul,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you found our service to be great value. It means a lot to us that you have also recommended us to your friends. Rest assured, we will continue to strive for excellence in providing top-notch service. We can't wait to assist you again in the future.
“Phone itself is great, wouldn't know it's a refurb one and it a great price.
However, it took nearly 5 weeks to arrive and I got no response for several weeks while waiting to hear any update on my order until they finally responded.
If you're in a rush for a new phone, I'd probably go elsewhere. But if you have the time to spare and don't mind waiting then worth buying from here.”
Dear G,Thank you so much for taking the time to leave us a feedback on Smart Cellular. We really appreciate it!
We are thrilled to hear that you are happy with our service and found it simple and efficient. Making our customers happy is our top priority, and your kind words truly validate our efforts.
We want you to know that we are always here to assist you whenever you need help or have any questions. Please feel free to reach out to us at any time, and we'll be more than happy to assist you.
Once again, thank you for your valuable feedback, G! We hope to continue providing you with exceptional service.
Dear Mike,Thank you so much for taking the time to leave us a fantastic 5-star rating for Smart Cellular! We truly appreciate your support and are delighted to hear that you had a positive experience with us.
We couldn't be happier to know that you found our services to be an excellent bargain. We strive to provide our customers with top-quality products at great prices. We also understand the importance of customer satisfaction, which is why our guarantee is in place to provide reassurance and peace of mind.
Once again, thank you for your kind words and for choosing Smart Cellular. We are honored to have earned your trust and will continue working hard to exceed your expectations in the future.
Dear Reviewer,Thank you for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback and we are thrilled to know that you found our services to be of great value for money. We are delighted to hear that you were pleased with the iPhone you purchased as a Christmas present, and that it was delivered to you on time. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent products and services in the future.
Thank you again for your support!
Dear Rowan,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We're delighted to know that you found our delivery prompt and that the phone you received is in great condition, just as stated. It's fantastic to hear that you would recommend us to your friends and family; your trust means a lot to us.
Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future.
