“Very annoyed with myself that i didnt check reviews first, this is the first time i have reviewed anything ever, let alone negatively, i always like to give businesses the benefit of the doubt but i know when i have been shafted ! If i could give 0 stars i would :( wrong item received and presumably my disabled parent will now have no phone over christmas.... unable to get any response that makes sense from customer services phone, email, online chat or through social media. Questionable whether i will get the refund due without going through credit card insurance guarantee but we'll see”
Thank you for taking the time to share your feedback regarding your experience with Smart Cellular. We truly appreciate your honesty and apologize for any inconvenience caused.
We understand how frustrating it must be to receive the wrong item, and we sincerely apologize for the disappointment and inconvenience this has caused, especially during the holiday season. We can assure you that this is not reflective of our usual standard of service.
We deeply regret the difficulties you encountered in reaching our customer service team through various channels. This is certainly not the experience we want our valued customers to have. Rest assured, we are taking your feedback seriously and will address this issue promptly.
Regarding your refund, we will ensure that it is processed as quickly as possible. If there are any challenges in obtaining the refund, we are more than willing to assist you in navigating the credit card insurance guarantee process.
We genuinely appreciate your patience and understanding during this unfortunate situation. Our team is committed to rectifying the issue and making it right for you and your disabled parent.
Please let us know how we can make amends or how we can better assist you going forward. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust in our services.
Once again, thank you for bringing this matter to our attention, and we apologize for any distress caused. We look forward to resolving this matter to your satisfaction.
“Once I got over the issue regarding contact with Customer Service, Tim made the experience happen for a 5 star experience. The price, product and delivery were all first class-so a big thank you”
Thank you so much Rick for your 5-star rating of Smart Cellular. We are really glad that Tim was able to make your experience a 5-star one, and that you're pleased with the price, product and delivery! We are truly grateful that you chose us for your needs and we look forward to continuing to provide an excellent service.
“I ordered a phone online . There is an item missing from my order and unfortunately now one to speak to . I am a returning customer; first experience ok but getting worse . No one to answer the phone and the second number provided isn't even operational. Strange how the sales team is quick to assist when buying and ignore customers when there is an issue . Terrible customer service. Got the phone yesterday and trying to return it as I dislike stressful processes.”
Dear Soso,Thank you for taking the time to provide us with your valuable feedback about your experience with Smart Cellular. We sincerely appreciate customers like you who help us identify areas that need improvement.
We apologize for the inconvenience caused by the missing item in your order and the difficulty you faced in reaching our customer service. As a returning customer, we understand how disappointing it must have been to encounter such a decline in service quality. This is certainly not the level of service we strive to provide.
We apologize for the frustration caused by the unavailability of our phone lines and for the inconvenience caused by the non-operational second number. Rest assured, we will investigate this matter further and take immediate steps to rectify the issue.
Your feedback about our sales team's responsiveness is duly noted, and we apologize for the lack of assistance you encountered when trying to address the issue. We highly value your feedback as it helps us improve and ensure better customer experiences moving forward.
We understand your desire to return the phone and avoid any stressful processes. Our objective is to make this right for you. Could you kindly provide us with your order details, such as the order number or any other relevant information? This will help us expedite the return process and find a suitable solution.
Once again, we sincerely appreciate your feedback and we assure you that we are committed to addressing the issues you've raised. Please let us know how we can make things better for you. We value your loyalty and hope to restore your faith in our customer service.
Best regards,
Customer Service Team
Smart Cellular
“Sent this company a brand new unused iPhone 11 Pro Max and a price of £361 was agreed. After they received it they apparently “re-evaluated” my phone and said the new offer was £150! After refusing they then offered me £160 which I declined. I had the phone sent back and sold it to Grade Mobile for £310 👍🏻”
Dear Darren,Thank you so much for taking the time to share your experience with Smart Cellular. We truly appreciate your feedback and value your honesty in expressing your concerns.
We sincerely apologize for the inconvenience you faced regarding the re-evaluation of your iPhone 11 Pro Max. We understand how frustrating it can be when the agreed price is suddenly reduced. This is not the level of service we strive to provide, and we apologize for any disappointment or inconvenience caused.
We are glad to hear that you were able to sell your phone to Grade Mobile for a better price, and we apologize for not being able to meet your expectations.
We would really like to make things better for you, Darren. If there is anything specific we can do to address your concerns or improve our service, please let us know. Your input is vital to us as we continuously work towards enhancing our customer experience.
Once again, thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to serve you better in the future.
Warm regards,
Smart Cellular Customer Support
“I was very happy with the service that I received, my phone arrived on time. The product was upgraded at no extra cost as the original one that I had ordered was out of stock . I would definitely recommend this company.”
Thank you so much for your 5 star rating! I am very glad to hear that you were pleased with the service that you received. I'm also glad that you received your phone on time and that your original product was upgraded at no extra cost. It is always our top priority to provide the best service that we can, so your kind words are very much appreciated. I'm glad that our company was able to meet your needs and that you would recommend us. Thank you so much!
“Took my money my phone never came sent several emails all you get back are automatic emails saying the same thing sorry for delay phone will be shipped read other views this is a scam website take your money don't send goods be aware loads bad reviews on trust pilot I have made complaint to the right department”
Dear valued customer,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We greatly appreciate your review and your honesty in highlighting the issues you encountered.
We sincerely apologize for any inconvenience you have faced, particularly with regards to the delay in receiving your ordered phone. We understand how frustrating this must have been for you. We assure you that this is not our standard practice, and we are actively investigating the matter to ensure it doesn't happen again in the future.
We appreciate your suggestion to read other reviews and understand your concerns regarding trust and credibility. Rest assured, we take every customer's trust seriously, and we are committed to rectifying any shortcomings to maintain our customers' satisfaction.
If there is anything specific you would like us to address or any suggestions you have to improve our service, please do let us know. We genuinely value your input and want to make things right for you.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We look forward to resolving this issue and regaining your trust in our company.
Best regards,
Customer Service Representative
Thank you so much Wallace for the wonderful 5 star rating for Smart Cellular! We truly appreciate your kind words and are happy that you've had a good experience with us. We believe that Smart Cellular is the best company for refurbished iPhones and we are glad that you agree. Thank you for being our customer!
Thank you so much, David, for your 5 star rating of Smart Cellular! We are glad you are satisfied with the great customer service and fast postage you've experienced. We really appreciate it!
“Ordered a phone for my daughters Christmas present in November still have not received it I have emailed for a refund no response I would like s refund so I can get my daughter another phone in time for Christmas DO NOT BUY”
Dear Kelly,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Smart Cellular. We sincerely appreciate hearing about your concerns and apologize for any inconvenience caused.
We understand how frustrating it must be to have ordered a phone for your daughter's Christmas present back in November and still not having received it. We apologize for the delay and any lack of response you may have experienced while trying to contact us for a refund. This is certainly not the level of service we aim to provide our valued customers.
We want to make things right for you and ensure that your daughter receives her new phone in time for Christmas. We kindly request you to provide us with your order details and any other relevant information, so we can investigate and resolve the issue promptly. Rest assured, we will do our utmost to rectify this situation and exceed your expectations.
Once again, we genuinely appreciate your understanding and bringing this matter to our attention. Your feedback is invaluable in helping us improve our services. We look forward to resolving this matter and making sure you and your daughter are fully satisfied with your experience at Smart Cellular.
Please feel free to reach out to our customer support team at [contact details] or reply to this email with the requested information.
Thank you so much for your 5 star rating of Smart Cellular! We are so pleased to hear that the phone arrived promptly and in excellent condition. We appreciate you taking the time to share your positive experience!
,Thank you so much for taking the time to share your experience with us regarding your recent transaction with Smart Cellular. We truly appreciate your feedback and the opportunity to address your concerns.
First and foremost, we would like to sincerely apologize for the delay in processing your payment. We understand that our promise of timely payment was not met, and we are deeply sorry for any inconvenience this may have caused. Please be assured that we take this matter seriously and have already taken steps to rectify the situation.
Your comment about avoiding our services is duly noted, and we understand your frustration. We are committed to improving the overall customer experience, and we truly value your input in helping us achieve that goal.
We would like to extend our sincere gratitude for bringing this matter to our attention. In order to make things better, we kindly ask if you could provide us with further details about your transaction and any specific suggestions you may have for us to enhance our payment process. Your input will be invaluable in addressing these issues and ensuring a smoother experience for our valued customers going forward.
Again, we apologize for any inconveniences you have faced, and we appreciate your understanding and patience. If there is anything else we can do to assist you, please do not
Thank you Nigel for your 5 star rating of Smart Cellular! We are delighted to hear that our Perfect phone great price quick delivery has left you wanting to buy again!
“Bought a iPhone 12 mini described as in pristine condition, which did warn of potential minor scratches on the case - none of it, the phone is absolutely mint and you would never know it wasn’t brand new. Minor delay receiving, but it’s December so completely understandable.”
Thank you so much for your 5 star rating of Smart Cellular, John! We really appreciate your feedback and are delighted to hear that the iPhone 12 mini you purchased was in pristine condition. We understand that the delivery may have been delayed due to it being December, and we apologize sincerely for any inconvenience caused. Thank you for shopping with us!
Thank you so much for your 5 star rating of Smart Cellular, Ian! We are so glad to hear that you had such a positive experience with us! We are delighted that you found the quality of the device pristine, it was delivered quickly, and the packaging was just right too. We really appreciate your feedback!
Thank you for your 4 star rating of Smart Cellular. We are pleased to know that your phone arrived a little late but arrived in perfect condition. We appreciate you taking the time to provide us with this feedback.
Thank you for your 4 star rating of Smart Cellular! We're pleased to hear that your new iPhone SE arrived in good condition and that you are satisfied with the price. We hope you are happy with your purchase and enjoy your new phone!
Thank you for your 5 star rating of Smart Cellular! We are thrilled to hear that you had an excellent experience with our service. We appreciate your support!
Thank you so much for your 5-star rating of Smart Cellular! We're pleased to hear that you were happy with the great prices and selection of phones. We're thrilled that your order was in pristine condition and just as new! Thank you for your order, we look forward to serving you again soon.
“Ordered an iPhone X's Max. Item as described and very happy with the product. Emailed customer service for updates on delivery times and they were professional and friendly. I would highly recommend this company for quality phones at reduced prices.”
Thank you for your 5-star rating of Smart Cellular! We're pleased to hear that you were satisfied with ordering an iPhone X's Max and with the help of our customer service team. We appreciate your recommendation and look forward to serving you again soon.
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support. Great service and delivery are our top priorities, and we are delighted to hear that we have met your expectations.
Once again, thank you for taking the time to share your positive experience. We look forward to serving you again in the future!
Warm regards,
Jeff S
