Hello,
Thank you for your wonderful feedback! We’re delighted to hear that your order arrived quickly and that you were impressed with the quality of the phone. It's fantastic to know that it looks absolutely brand new—this is exactly what we aim for with our refurbished devices.
We understand how important it is to find the perfect gift, especially for special occasions like Christmas, and we’re thrilled that you chose to shop with us. Your satisfaction is our priority, and it’s great to know that you feel confident enough to shop here again in the future.
If you ever have any questions or need assistance with future purchases, please don’t hesitate to reach out. We’re always here to help!
Thank you once again, and we wish you a wonderful holiday season!
Best regards,
The Smart Cellular Team
Thank you so much for your positive review! We’re thrilled to hear that you had an easy transaction and experienced fast delivery. It’s wonderful to know that the product met your expectations and was in like-new condition.
We take great care in ensuring that our devices are thoroughly inspected and refurbished, so it’s gratifying to hear that you found your purchase to be of high quality. Your recommendation means a lot to us, and we’re grateful for your support.
If you ever have any questions or need assistance in the future, please feel free to reach out. We’re always here to help!
Thank you again, and we look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Hello,
Thank you for your wonderful feedback! We’re delighted to hear that you’re pleased with your new phone and that it arrived promptly. Our team takes great pride in ensuring that our customers receive their orders quickly and in top condition, so it’s gratifying to know we met your expectations.
We understand that buying a phone can be a significant investment, and we strive to provide not just great products but also a seamless shopping experience. Your satisfaction is our priority, and we’re thrilled to hear that you’re happy with your purchase.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. Our customer service team is always here to help with anything you may need, whether it’s about your current device or if you're considering future purchases.
Thank you for your support, and we look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“Before I purchase my phone, I had used their online messenger service. They were very helpful which was a great help and very reassuring as this was my first time using their site. My phone is perfect and in pristine condition. A very happy buyer and would buy from smart cellular again. Thank you”
Hello,
Thank you, BC, for sharing your experience with us! We’re delighted to hear that our online messenger service was helpful and reassuring during your first purchase with Smart Cellular. We understand that buying a phone online can sometimes feel daunting, so we’re thrilled that our team could provide the support you needed to feel confident in your decision.
It’s fantastic to know that your phone arrived in perfect, pristine condition. We pride ourselves on delivering high-quality devices, and it’s always rewarding to hear that we’ve met your expectations. Your satisfaction as a happy buyer is our ultimate goal, and we’re so glad we could make your first experience with us a positive one.
We’re also grateful for your kind words about our customer service. Being helpful and responsive is key to making sure our customers feel valued and taken care of throughout the process, so it's wonderful to hear that we succeeded in doing so for you.
Thank you again for choosing Smart Cellular and for taking the time to leave this thoughtful review. We look forward to serving you again in the future and providing the same great service for your next purchase.
Best regards,
The Smart Cellular Team
Hello,
Thank you, Lisa, for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our service and that your phone arrived in excellent condition with great battery health. It’s always our goal to ensure our customers receive high-quality devices that exceed expectations.
Getting upgraded to a 256GB phone for free must have been a nice surprise! We always strive to go above and beyond to make sure our customers are satisfied, and it's fantastic to know that this added value made a difference in your experience.
Fast service is something we prioritize, and we're glad that stood out to you. Your satisfaction is important to us, and we’re delighted that everything from the condition of the phone to the efficiency of our service met your needs.
Thank you again for choosing Smart Cellular. We truly appreciate your support and hope to assist you again in the future!
Best regards,
The Smart Cellular Team
Thank you, Abbas, for your kind words and for choosing us! We’re thrilled to hear that you had an amazing customer experience and found our pricing to be competitive. Providing top-notch service and value is something we strive for with every transaction, so it's great to know we met your expectations.
Our team works hard to ensure a smooth and efficient process, from the moment you reach out to the completion of your transaction. It's always rewarding to hear that this dedication made a positive impact on your experience.
We appreciate your trust and look forward to serving you again in the future! If you ever need any assistance, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Hi Jenny,
Thank you for your positive feedback! We're thrilled to hear that you found our prices competitive and appreciated the quick service. At Smart Cellular, we aim to make the process of selling your handset as seamless as possible, and it’s fantastic to know that Katie was able to assist you efficiently.
We take pride in offering excellent customer service, and we’ll be sure to pass on your thanks to Katie for her prompt and helpful support. Your experience is exactly what we strive for with every customer interaction, ensuring the process is smooth, transparent, and meets your expectations.
If you ever need any assistance in the future, whether it’s selling another device or any other service we provide, don’t hesitate to reach out to us. We’re always here to help and ensure you continue to have positive experiences with Smart Cellular.
Once again, thank you for your kind words and for choosing us for your mobile sale. We truly appreciate your business and look forward to assisting you again in the future.
Best regards,
The Smart Cellular Team
“Unfortunately very poor Customer Service.
Placed an order, received several days later as they had to verify payment, which was very unusual and not experienced with other retailers. Received handset but unfortunately had a crack on the screen. Did not want to send it back right away as I'd be without a handset for approx. 1 week. Decided to purchase a 2nd handset and return 1st one once received.
I was promised a £20 credit for inconvenience but yet to be received. The 2nd handset was delivered couple of days ago and signed for by Smart. I received no communication to confirm handset was returned successfully. Followed up this morning and now been informed it will take 42 working days to confirm they have received the return. On top of this another 10 working days to process refund. Under Returns & Refunds section on their website they state 'We offer a 30-day money-back policy on all our products'. Therefore, why will it take over 50 working days to receive a refund.
I have provided evidence of delivered tracking number, and have communications on email. Customer Services will never answer calls or return calls either.
Note, the 2nd handset received has no issues but the trouble I'm having to go through and be proactive has caused lot of inconvenience. It also means if a refund is not received in a timely manner I would struggle to pay off the credit card balance for this purchase.
If anyone at Smart are reviewing this, I'd appreciate effective support to fast track the refund process. Happy to re-visit this review based on final outcome.”
Hi,
We’re sorry to hear about your experience and the inconvenience caused. Please reach out to us via email or WhatsApp with your order details so we can prioritize your refund and resolve this matter swiftly.
Best regards,
The Smart Cellular Team
“The reviews on here must be fraudulent!
There is no way in this world anyone would rate this company anything more than a negative experience
Pure FRUAD and I will be reporting this.
DO NOT USE THIS COMPANY
unless you want to lose money and receive no communication or have shocking customer support.”
Hi,
We’re sorry to hear about your experience and take your concerns seriously. Please reach out to us via email or WhatsApp with your order details, and we’ll work to resolve the issue promptly.
Best regards,
The Smart Cellular Team
“Would not recommend using this company, sent them my Phone which they received on the 24/9 but as yet no payment. Sent emails and just get fobbed off tried ringing on several numbers no answer. My advice use a different company if you don’t want to get ripped off”
Hi Kevin,
I’m sorry to hear about your experience. We understand your frustration and are working to resolve payment delays. Thank you for your feedback, and we hope to improve our service.
Best regards,
The Smart Cellular Team
“I sent my phone off and they looked at it I had some questions and they messaged me back within 24hours and then I had the money in the bank they said it would take a couple of days but it was in there that evening”
Thank you so much for sharing your experience with Smart Cellular! We’re thrilled to hear that you were pleased with the service you received, and that your transaction went smoothly.
It’s great to know that our team was able to address your questions promptly and respond within 24 hours. Clear and timely communication is something we take pride in, as we understand how important it is for our customers to stay informed throughout the process. We're glad that you felt well-supported and that your queries were handled efficiently.
We’re also delighted that your payment arrived even faster than expected! While we always aim to provide realistic timeframes, it’s wonderful to hear that the funds were transferred to your account on the same day. We work hard to ensure our customers receive both a seamless and quick experience, and your feedback is a testament to that effort.
At Smart Cellular, our goal is to make every step of the selling process as hassle-free as possible—from sending your device to receiving your payment. It’s rewarding to know that you found everything to be straightforward and that we exceeded your expectations.
We genuinely appreciate your trust in choosing us to handle your phone sale, and we hope you’ll consider using our services again in the future. Should you need any further assistance or have additional questions, please don’t hesitate to reach out. We're always here to help!
Thank you once again for your kind review!
Best regards,
The Smart Cellular Team
Hello,
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a positive experience with Smart Cellular.
At Smart Cellular, we aim to provide a seamless and efficient process for all our customers. Your satisfaction is our top priority, and it's great to know that you found the process easy and quick.
We understand how important it is for our customers to feel confident in their transactions, and we strive to make the entire experience as hassle-free as possible.
Your positive feedback reassures us that we are meeting our goals, and we will continue to improve and deliver excellent service. If you ever have any further inquiries or need assistance in the future, please don’t hesitate to reach out to us.
Once again, thank you for your review, and we look forward to serving you again!
Best regards,
The Smart Cellular Team
“Ordered refurbished i phone. Delivery on website states within 2-3 working days but will be despatched in 24 hours. Email then received with ‘updated’ current delivery timescales for their store as being 3-5 working days but have not been changed on the website so totally misleading. Maximum of 5 working days would be tomorrow but no indication item been despatched. No-one answers the phone, says in a queue then that no-one available, no response to emails. V poor and disappointing. Have requested refund, though only way to do so is by email and now will have to await someone to respond! Have had much better experience buying refurbished phones smoothly and efficiently from elsewhere.”
Hi,
We sincerely apologize for the delays and miscommunication regarding your order. We understand how frustrating it can be when delivery times don’t align with expectations, and we're sorry for the inconvenience caused. Our team is actively working to improve response times and update delivery information on the website. Rest assured, we’ll prioritize your refund request and get back to you as soon as possible.
Best regards,
The Smart Cellular Team
“Shockingly poor service. Offering £450 for a sale on iPhone which is immaculate - then saying it’s not good and offering £300! Totally unprofessional.
Demanding phone return and no one is never available. Avoid This company”
Hi John,
Thank you for your review. We’re sorry that you had a frustrating experience with our service and that the offer for your iPhone didn’t meet your expectations. We are actively working to improve our processes and communication. Your feedback is valuable, and we’ll ensure your request for the device's return is addressed promptly.
Best regards,
The Smart Cellular Team
“Price very good, and whilst we had a problem, Smart Cellular was very willing to replace it. Customer services responded. New phone seems fine. Would recommend”
Thank you, John, for taking the time to share your experience with us! We’re glad to hear that you found our prices competitive and that you ultimately received a phone you're happy with. We always aim to provide quality devices at great value, so it’s fantastic to know we met your expectations in that regard.
We understand that encountering any issue with a purchase can be frustrating, but we're grateful for your patience and cooperation. It’s reassuring to know that our customer service team was able to address the problem efficiently and that we were able to replace the phone for you. Ensuring customer satisfaction is a top priority, and we’re committed to resolving any concerns as quickly as possible.
It’s also great to hear that your new phone is performing well and meeting your needs. We’re confident in the quality of our refurbished devices, and we work hard to ensure they arrive in excellent working order. Your feedback is a great reminder of the importance of providing consistent and reliable service.
Thank you for recommending Smart Cellular. We truly appreciate your support, and we're thrilled that your overall experience was positive despite the initial hiccup. If you ever need assistance in the future or have any further feedback to share, please don’t hesitate to get in touch with us. We’re always here to help.
Best regards,
The Smart Cellular Team
“I bought an iPhone 13 Pro off this website and it’s very good! I’d recommend buying excellent/ pristine condition. Does take a bit of time to come but it’s worth the time and I’d say to order a phone box along with it”
Hello,
Thank you for sharing your experience with us! We're delighted to hear that you're enjoying your iPhone 13 Pro and that it has met your expectations. We take great care in offering a variety of refurbished devices, and it's fantastic to know that you found the "excellent/pristine" condition to be up to your standards.
While we always aim to have devices delivered as quickly as possible, we appreciate your understanding that sometimes delivery may take a bit longer. We're glad you felt the wait was worth it, and we’ll continue striving to ensure that all future orders arrive in a timely manner.
Your recommendation to purchase a phone box alongside the device is a helpful tip for future customers, and we appreciate you sharing that advice. It's those extra little details that can enhance the overall experience for others, and we thank you for highlighting it.
If you have any more feedback or need any assistance in the future, please don't hesitate to reach out to our customer service team. We’re here to help with any queries or support you may need.
Thank you once again for choosing Smart Cellular, and we hope to continue providing you with excellent service in the future!
Best regards,
The Smart Cellular Team
“I recently sold my iPhone 15Pro to smart cellular as there online valuation was £795.
My phone was in excellent condition as confirmed by the company on its receipt. However they have since offered a mere £320 claiming that it has scratches, which it certainly didn’t have before.
DO NOT TRUST THIS COMPANY!”
Hello,
We’re sorry to hear about your experience, Peter. We aim for transparency in our evaluations, and we apologize if this wasn’t reflected in your case. If you’ve requested the return of your device, we’ll ensure this is handled promptly. Please contact our support team directly if you need further assistance.
Best regards,
The Smart Cellular Team
Dear Gary,
Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your kind words and support.
We are thrilled to hear that you were satisfied with our service. As you mentioned, our team always strives for excellent customer experience, and we are delighted to have met your expectations.
"Very quick delivery and a very good price" is indeed what we aim to offer our valued customers. Your feedback encourages us to keep up the good work and continue providing quality products and efficient service at competitive prices.
Once again, thank you for your outstanding review. We look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
“I have received my order on time , the iphone 11 pro max which looks good in excellent condition and working well , i would recommend others to buy from Smart Cellular, its a nice experience so far. Thanks”
Dear Sharma,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and recommendation.
We are thrilled to hear that you received your order, the iPhone 11 Pro Max, on time and in excellent condition. It's great to know that it is working well for you. We take great pride in providing high-quality products and ensuring our customers have a pleasant experience.
We are grateful for your kind words and are delighted to have served you. If you need any assistance in the future or have any questions, please don't hesitate to reach out. Once again, thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Absolutely shocking company. I ordered two phones and only received one. No-one answers the phones, the live chat people are useless and say everything is out of their scope. The one phone we did receive is SIM locked therefore we can't use it. I emailed nearly two weeks ago, got an email back saying it takes 2 days to reply and I still haven't heard anything.
I will never use this company again and highly recommend no-one else to either.
They have stolen our money and we will be taking further action.”
Hello, we would like to apologize for the inconvenience you faced when you received only one phone instead of two and for the difficulties you encountered in reaching our customer service team.
To ensure we address your concerns appropriately, we kindly request for more information. We genuinely value your feedback and hope to have an opportunity to make things right.
Kind regards,
The Smart Cellular Team
