Thank you for taking the time to rate Smart Cellular, Lola! We truly appreciate your 4-star rating. We apologize for any inconvenience caused by the delivery time, but we're delighted to hear that your phone arrived in great condition. Your feedback is valuable to us, and we will strive to improve our delivery speed in the future. If you need any further assistance, please don't hesitate to reach out. Thank you again for choosing Smart Cellular!
“Good choice of phones and best price around. Phone has a few cosmetic marks around the edges (I chose the 'good' condition option) but with a case on it looks as good as new for a third of the price of a new one!
Delivery a bit slower than expected (7 working days) but was given tracking info.”
Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and we're glad to hear that you had a positive experience with us. We're delighted that you found our selection of phones to be a good choice and that our prices were the best around. We understand that opting for the 'good' condition option may occasionally result in some cosmetic marks, but we're happy to hear that with a case on, the phone looks as good as new at a fraction of the price. We apologize for any inconvenience caused by the delivery time being longer than expected. We strive to provide fast and efficient shipping, but sometimes unforeseen circumstances may cause delays. However, we're pleased that you were provided with tracking information to keep you informed throughout the process.
Thank you once again for choosing Smart Cellular. We hope to have the opportunity to serve you again in the future!
Dear Johnson,Thank you so much for your 5 star rating of Smart Cellular! We appreciate your kind words and are thrilled to hear that you are happy with the services we provide. We agree, being able to use our services on the move is truly fantastic. Additionally, we understand the importance of fast delivery, and we're pleased to know that it has met your expectations.
We truly value your support and trust in our products and services. Thank you for choosing Smart Cellular!
Warm regards,
Smart Cellular Team
“Bad customer service , i was being sent all round to different departments saying to email the department that I already contacted and emailing several times for several days , the contact number never went through as “no advisors available” what a joke! Never got my payment on time , still haven’t received it , bad communication.”
Dear Thank you so much for taking the time to provide us with your feedback on your experience with Smart Cellular. We truly appreciate your valuable input and apologize for the inconveniences you encountered.
We are sincerely sorry for the challenges you faced with our customer service. It is certainly not the level of service we strive to provide. We understand how frustrating it can be to be referred to different departments and not receive the assistance needed. Additionally, we apologize for the inconvenience caused by the unavailability of our contact number, the delay in your payment, and the lack of proper communication. This is definitely not the experience we want for our customers.
To improve our services, we would greatly appreciate it if you could offer us some suggestions on how we can make things better. Your insights will assist us in enhancing our customer support and refining our communication processes. We are committed to addressing these issues promptly to ensure a smoother experience for all our customers.
Once again, thank you for bringing these concerns to our attention. We truly value your feedback and are determined to make the necessary improvements. We hope to have the opportunity to serve you better in the future.
Smart Cellular Team
“I purchased an IPhone 11, pristine condition, unlocked. The phone arrived locked!!
I contacted Customer Services who promise to respond in 2 days. Nothing. No response to my complaint. It has now been 8 working days and no reply. Terrible Customer Service!!!!!!!”
Dear [Reviewer],Thank you so much for taking the time to provide feedback on your recent experience with Smart Cellular. Your input is greatly appreciated, and we sincerely apologize for the inconvenience you encountered with your purchase of an iPhone 11.
We are truly sorry to hear that the phone arrived locked, and that our Customer Services team has not provided a timely response to your complaint. This level of service is unacceptable, and we understand how frustrating it must be for you.
We would like to make things right for you and improve your overall satisfaction. Could you please let us know how we can rectify this situation and ensure a better experience moving forward? Your feedback is invaluable to us in identifying areas for improvement and providing a resolution that meets your expectations.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your patience and understanding. We look forward to hearing from you and making this right.
Best regards,
Smart Cellular Team
“I purchased an iPhone 12 as a Christmas gift. The phone arrived with a LCD screen when it should have had an OLED display. I contacted them and advised that I'd like to return the phone for a refund and they told me to go ahead. They received the phone back on 5th Jan and I have still not received my refund. They have promised to refund on a number of occasions and no refund arrives. They are a fraudulent company, avoid at all costs.”
Dear Gerard,Thank you for taking the time to provide us with your valuable feedback regarding your recent experience with Smart Cellular. We truly appreciate customers like you who share their concerns and help us improve our services.
We sincerely apologize for the inconvenience you have faced with your purchase of the iPhone 12 as a Christmas gift. It is regrettable to hear that the phone arrived with an LCD screen instead of the expected OLED display. We understand how frustrating this situation must have been for you.
We apologize for the delay in processing your refund after you returned the phone to us on the 5th of January. It is certainly not the level of service we aim to provide to our valued customers. We genuinely apologize for any inconvenience caused by the numerous promises of a refund that were not fulfilled.
Your feedback is important to us, and we would like to rectify the situation as soon as possible. Could you please provide us with your order details? We would appreciate the opportunity to investigate this matter further and ensure that your refund is issued promptly.
Once again, we apologize for the inconvenience caused, and we are committed to making things right for you. Your satisfaction is of utmost importance to us. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
Best regards,
Customer Support Team
Smart Cellular
“Fantastic phone: My spouse and I both bought this phone and are really happy with it. User-friendly—I adore my iPhone, but it might be much better! They might have also used data to make Facetime function!”
Dear Esme,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that both you and your spouse are happy with your purchase.
We completely agree with you - the phone is fantastic! It's great to know that you find it user-friendly. We also understand your sentiment about the iPhone; while we adore it too, there's always room for improvement. It's wonderful to hear that you are enjoying the features, such as Facetime, which require data usage.
Once again, thank you for your kind words and for choosing Smart Cellular. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
“I was looking for a good phone for a reasonable price and Smart Cellular had the most competitive price on the market. I would recommend friends and family to buy products from here and I myself will be purchasing again in the near future. Thank you Smart Cellular!”
Thank you so much, Dee, for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that our competitive pricing and high-quality phones met your expectations. Your recommendation to friends and family means the world to us, and we're grateful for your trust and support. We look forward to serving you again in the near future. Thank you for choosing Smart Cellular!
Dear ,Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your feedback and support.
We are thrilled to hear that your order arrived promptly, and we are delighted that your new device is working perfectly without any scratches. Your satisfaction is of utmost importance to us, and it brings us joy to know that we have met your expectations.
Should you have any further questions or require assistance, please don't hesitate to reach out to our friendly customer service team. Once again, we cannot thank you enough for choosing Smart Cellular and sharing your positive experience with us.
Dear Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.
We take great pride in providing excellent service and ensuring that our customers receive their phones promptly and in pristine condition. It's fantastic to know that we met your expectations in this regard!
Once again, we sincerely appreciate your feedback and are grateful for your support. Should you need any further assistance or have any questions, please do not hesitate to reach out to us. Thank you for choosing Smart Cellular!
Dear Jennifer,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to know that you are happy with your purchase.
Your satisfaction is our top priority, and we are delighted to hear that the delivery was quick and your phone arrived in great condition. We take pride in ensuring all our products are in excellent working order before they reach our customers.
Thank you again for choosing Smart Cellular, and we look forward to serving you again in the future. Should you have any questions or need assistance, please don't hesitate to reach out to our friendly customer support team.
“This is the 3rd Samsung phone I have purchased from Smart Cellular and the phones and service have both been excellent. The condition assessments are accurate too. I will be back”
Dear Will,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that we have consistently met your expectations.
We are delighted to know that you have found our Samsung phones and service to be excellent throughout your multiple purchases. At Smart Cellular, we strive to provide top-notch products and an unparalleled customer experience, so your kind words mean a lot to us.
Moreover, we are glad that our condition assessments have been accurate, ensuring the transparency and reliability you deserve as a valued customer.
Once again, thank you for choosing Smart Cellular as your trusted provider. We look forward to serving you again in the future!
Best regards,
Smart Cellular Team
Posted 10 months ago
Dear Will,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your kind words and continuous support. Knowing that you have purchased three Samsung phones from us and have found both our phones and service to be excellent brings us immense joy.
We take great pride in providing accurate condition assessments for our products, and we are thrilled that this has been beneficial to you. Your loyalty means the world to us, and we look forward to serving you again in the future.
Once again, thank you for choosing Smart Cellular. We are here for all your mobile needs!
Warm regards,
Smart Cellular Team
Dear valued customer,Thank you so much for your wonderful 4-star review of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are always committed to providing excellent customer service, and we are glad to hear that our team swiftly resolved the issue with your phone by sending you a replacement without any hassle. Your satisfaction is our top priority, and we are delighted to know that you are quite happy with our service.
Thank you again for choosing Smart Cellular, and we look forward to serving you again in the future. If you have any further questions or need assistance, please do not hesitate to reach out to us.
Best regards,
The Smart Cellular Team
Thank you so much for taking the time to give Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase. We understand that the delivery may have taken a little longer than expected, but we're glad to know that the phone arrived as described visually. We hope that the functionality and battery performance meet your expectations once you unwrap it as a present. If you ever have any questions or concerns, please don't hesitate to reach out to us. Thank you again, and we hope you enjoy your new phone!
Thank you so much for your 4-star rating and for choosing Smart Cellular as your trusted mobile provider! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our quick and efficient service. We take pride in offering pristine phones that look and feel just like new. It's fantastic to know that you were satisfied with your purchase, especially since you've previously bought another phone from us as a gift. We're glad to be of service to you and look forward to assisting you with any future mobile needs.
Dear Thank you so much for taking the time to give Smart Cellular a 4-star rating! We truly appreciate your feedback and support.
We are thrilled to hear that you had a positive experience with us and that our communication met your expectations. Our team works hard to ensure clear and effective communication throughout the entire process.
It's also great to know that the product you received matched your expectations. We strive to deliver high-quality products that are accurately described on our website.
Once again, thank you for choosing Smart Cellular and for your kind words. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
“They offer you an attractive trade-in price for your phone, then claim it has been regraded due to its condition on arrival, and offer you just 50-60% of the original amount. The phone I sent to them had been in a protective case and had been used once per day, for two months, by an elderly relative. It was perfectly packaged. They simply try to rip you off.
Avoid at all costs.”
We are truly sorry to hear about your dissatisfaction with the revised offer for your Device. We want to assure you that our intention is to provide a fair and transparent service to all our customers.
Our grading guidelines are indeed strict, as they must adhere to industry standards to ensure that every customer receives a fair assessment of their device. We understand that discrepancies in device condition can lead to different interpretations, which is why we have tried to reach out on multiple occasions to discuss the condition of your device and the reasons behind the regrading.
We take your concerns very seriously and would like to resolve this matter to your satisfaction. We believe in fair trade and would never intentionally undervalue a device. If there has been a mistake in our assessment, we are committed to correcting it.
Your trust is important to us, and we strive to maintain the highest standards of customer service.
“The cost is clearly justified by this. The phone is quite clear, and the display is fantastic. It's also really quick. I adore this phone and live for it!”
Thank you so much, Ruby, for your amazing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you adore this phone and live for it! We couldn't agree more with your sentiments about the clear clarity and fantastic display of the phone. Its lightning-fast performance is definitely praiseworthy. We are delighted that you find the cost justified for the incredible features this phone offers.
It's customers like you who make our day, and we are grateful for your support. If you need any assistance or have any further feedback, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
“Wonderful phone: I purchased this phone with my spouse, and we are both quite pleased with it. Easy to use—I love my smartphone, but this could be so much better! They may have utilised data in order to enable Face time as well!”
Thank you so much, Kimberlya, for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you and your spouse are both pleased with your purchase. We agree that this phone is wonderful and easy to use. Your mention of FaceTime utilizing data is also a great observation. We are constantly striving to improve and provide the best user experience possible. Thank you for choosing Smart Cellular!
Dear Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your kind words and positive feedback.
We are thrilled to know that you found our team very good at responding to any queries. It is our utmost priority to provide excellent customer service and ensure that all your questions and concerns are addressed promptly.
Once again, we thank you for your support and for choosing Smart Cellular. We look forward to serving you even better in the future.
Best regards,
[Your Name]
