“Phone works perfectly, but I had a slight issue with some cosmetic damage.
I sent an email regarding this but never got a response. It not a big issue with this phone but I would not trust this company to rectify any issues if my problems were more serious.
Overall I'm fairly happy with the phone but would not order from this company again, just incase.”
Dear J,Thank you so much for taking the time to share your feedback about Smart Cellular. We truly appreciate it!
We are thrilled to hear that our customer service truly impressed you. At Smart Cellular, we believe in providing outstanding service and making sure that our customers are happy. It brings us joy knowing that we are meeting your expectations and making your experience with us a positive one.
If there is anything more we can do to assist you or if you have any further questions, please feel free to reach out. Our team is always here to help make your journey with Smart Cellular as smooth as possible.
Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future.
Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate it. We're thrilled to hear that you had a positive experience with Smart Cellular.Really quick delivery is something we take pride in, and we're glad to know it made a difference for you. Our team works diligently to ensure that our customers receive their orders promptly and efficiently.
Once again, thank you for your support and for choosing Smart Cellular. If there's anything else we can assist you with, please don't hesitate to reach out. We hope to serve you again soon!
Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your kind words and support.
We are thrilled to hear that you received your delivery on time, just as promised. Ensuring prompt and reliable service is one of our top priorities, and we're delighted to know that we succeeded in meeting your expectations.
Your satisfaction means the world to us, and we are grateful for your trust in our services. Rest assured, we will keep up the good work and continue striving to provide you with the best possible experience.
Thank you once again for your positive feedback and for choosing Smart Cellular. If you have any further questions or need assistance, please don't hesitate to reach out. We're here for you.
Best regards,
Smart Cellular Team
“The iPhone I purchased was described as in pristine condition and I was delighted to find it exactly as described, it was like new!
I will definitely shop with Smart Cellular again.”
Dear Les,Thank you so much for your fantastic 5-star rating of Smart Cellular! We value your feedback and are thrilled to hear about your positive experience with us.
We are delighted that the iPhone you purchased was exactly as described and in pristine condition. It's fantastic to know that it felt like new! We strive to provide excellent products and accurately represent their condition, so reviews like yours truly make our day.
We appreciate your trust in us and your intention to shop with Smart Cellular again. We can't wait to assist you with any future needs. Should you have any questions or require further assistance, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
Dear Henry,Thank you so much for your 5-star rating and wonderful review of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us.
We're glad to know that your iPhone 13 Pro Max arrived in excellent condition, just as promised. Our team takes great pride in thoroughly inspecting and refurbishing devices to ensure that they are clean and in perfect working order. It's truly rewarding when we exceed our customers' expectations, and your kind words mean a lot to us.
We strive to provide the highest quality products and exceptional service to every customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help.
Thank you once again for your amazing review. We look forward to serving you again in the future!
“Strongly advise against selling your phone through this company. They deceive by sending emails promising phone calls to confirm details and process payment, which they never do. They either claim to have called without doing so or fail to follow up altogether. To date, I have not been able to retrieve my phone or the £700 payment owed to me.”
We attempted to reach out to you multiple times via phone to discuss this matter but unfortunately did not receive a response.
We understand the importance of clear communication and timely payments, and we regret that we have not met your expectations in this instance. We are committed to resolving this issue promptly. Please email us back at your earliest convenience so we can ensure that either your payment is processed or your device is returned as per your request.
Dear Shehzana, Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your kind words and are thrilled to hear that you had an excellent service experience with us. Our team works diligently to provide top-notch service to all our valued customers, and it's delightful to know that we met your expectations.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you again in the future.
Best regards,
Smart Cellular Team
Dear Paul,Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your kind words and your support.
We are thrilled to hear that you had a fantastic experience purchasing a pristine iPhone 11 Pro from us. It brings us great joy to know that it was exactly what you were looking for, and that it met your expectations of being like new.
Your satisfaction is our top priority, and we take pride in ensuring that our products are of the highest quality. Your positive feedback motivates us to continue delivering exceptional service and top-notch devices to our customers.
Once again, we want to express our gratitude for choosing Smart Cellular and for taking the time to share your wonderful experience. Should you have any further needs or inquiries, please don't hesitate to reach out to us. We're here to assist you to the best of our abilities.
Warm regards,
Smart Cellular Team
Thank you so much for your incredible 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience with us. We pride ourselves on providing brilliant communication throughout the entire process, and we're glad to know that it made a difference. We're also delighted that you're extremely satisfied with your new phone. It means the world to us that you'll consider using Smart Cellular again in the future. Thank you once again, and we look forward to serving you again soon!
,Thank you so much for your 5-star rating and kind review of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are delighted that our efforts in providing good communications contributed to your satisfaction. It's great to know that we were able to fulfill your expectations by delivering an excellent phone at a very competitive price.
Once again, thank you for choosing Smart Cellular and for sharing your fantastic experience. We value your support and hope to have the pleasure of serving you again in the future.
Dear Calleja,Thank you so much for giving Smart Cellular a remarkable 5-star rating! We greatly appreciate your positive feedback and support. We are thrilled to hear that you found our service to be exceptional and that your phone is just like brand new. Providing high-quality products and services is our utmost priority, and we are delighted to know that we met your expectations.
Thank you once again for recommending us. Your satisfaction is very important to us, and we promise to continue delivering great service. If you ever have any further inquiries or need assistance, please feel free to reach out to us. We look forward to serving you again in the future!
Dear Jacob,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We're also delighted to know that your order came very quickly and that your phone is working great! Our team strives to provide prompt delivery and high-quality products to all our customers. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular. We look forward to serving you in the future!
“Sealed phone sent and they said wasn't in correct condition so offered me £200 rather than £335 quoted. It was new and sealed!
No reason has been given for the reduced price. The new price they've offered is below what they advertise as being for a "Good" phone on their site!
New and sealed - £335
Excellent - £235
Good - £208
Now they have written to me that they can only sell the phone for £200 and that I need to pay for them to return it to me, despite their site stating:
We promise to pay you 100% of the price quoted or we'll send your iPhone back free of charge!
And also on their site...
Once we receive your phone or device, if we find they do not meet our Terms & Conditions of Supply and the order value needs to be amended, we will email you a revised offer for your approval. If you are not completely satisfied with the revised offer, you can request to have the revised phone or device returned to you FREE of charge. Revised orders will be automatically processed for payment if you do not reply to our revised offer email within 14 days. Price promise does not apply to blocked (registered lost/stolen) phones or devices.”
We sincerely apologise for any confusion caused by our communication. We would like to clarify that our initial offer was based on the assumption that all necessary documents proving ownership would be provided, as is standard procedure for all transactions involving high-value and sealed items.
Please rest assured that our intention is to provide a fair and transparent service. We are committed to resolving this matter to your satisfaction and would appreciate the opportunity to review any additional documentation you can provide that verifies your ownership and the device's status.
Dear Serena,Thank you so much for your fantastic 4-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear about your positive experience with our method.
"I have been selling a phone for a number of years using Smart Cellular. The method is incredibly straightforward to follow and couldn't be easier."
We take pride in providing a straightforward and user-friendly experience for our customers, and your feedback reassures us that we are on the right track. Our team is committed to continuously improving and delivering the best possible service to you and all our valued customers.
Once again, thank you for choosing Smart Cellular, and we hope to serve you even better in the future. If you have any further suggestions or feedback, please don't hesitate to let us know.
Warm regards,
The Smart Cellular Team
“Ordered a Samsung Galaxy S22 in Pristine condition with original Samsung box and original Samsung charging cable. One day after ordering I received an email advising the chosen colour was unavailable. Waited a week before the phone was sent in the post.
It arrived in an envelope, no original Samsung box or charging cable and the phone was scuffed on all 4 sides.
Responses to my emails since have gone unanswered. The contact phone number listed on the website does not exist. Bad experience all round, don't fall for the cheap costs advertised.”
Thank you for taking the time to share your experience with Smart Cellular. We appreciate your feedback and apologize for the inconvenience you have faced.
We sincerely apologize for the issues you encountered with your order. We understand how important it is to receive the product in the condition and with the accessories you expected. We apologize for the mix-up with the chosen color and the delay in sending the phone. The packaging and condition of the phone upon arrival are also not up to our standards, and we deeply regret any frustration caused.
We are sorry to hear that your emails have gone unanswered and that the contact phone number listed on our website does not exist. This is certainly not the level of customer service we strive for. Rest assured, we are committed to resolving this matter and making things right for you.
To improve our service and prevent similar issues from happening in the future, we kindly request more details about your experience. Additionally, we would appreciate any suggestions on how we can make things better for you. Your feedback is highly valuable to us, and we are fully dedicated to addressing the concerns you have raised.
Once again, we apologize for the disappointment you have experienced. Please be assured that we take your feedback seriously and will do everything possible to rectify the situation.
Thank you for bringing this matter to our attention. We look forward to resolving it promptly and to regaining your trust in our services.
,Thank you so much for awarding Smart Cellular with a stellar 5-star rating! We truly appreciate your support and are thrilled to hear about your positive experience with our products.
It warms our hearts to see loyal customers like yourself returning for your third handset purchase. We are delighted to have met your expectations once again by delivering a high-quality product at an unbeatable price. Our team takes great pride in ensuring fast and efficient delivery, guaranteeing a seamless shopping experience for our customers.
Your continued trust and satisfaction mean the world to us. If there is anything else we can assist you with or if you have any feedback or suggestions, please feel free to reach out to us. We are here to provide you with excellent products and exceptional service.
Thank you again for choosing Smart Cellular as your preferred mobile provider. We look forward to serving you in the future.
“I was a first-time customer at Smart Cellular. I was impressed by the quality of service and my phone, which was in excellent condition and matched the description perfectly. I'm extremely happy.”
Dear Krzysztof,Thank you so much for taking the time to give Smart Cellular a 4-star rating! We truly appreciate your feedback.
We are thrilled to hear that you were impressed by the quality of service during your first visit to Smart Cellular. It is always our aim to provide exceptional customer service and ensure that our customers are satisfied with their purchases.
We are also glad to know that your phone was in excellent condition and matched the description perfectly. It's great to hear that you are extremely happy with your purchase.
If you ever need any further assistance or have any questions, please don't hesitate to reach out. We will be more than happy to help.
Thank you once again for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future.
“We exchanged in our iPhone 12 Pro device for an iPhone 14 Pro Max. Both transactions proceeded without a hitch. The new phone arrived swiftly and in perfect shape, and Smart Cellular transferred the funds directly to the bank account after receiving and evaluating our old phone. Excellent service throughout.”
Dear Frank,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your kind words and your continued trust in our services. We're thrilled to hear that both transactions, from exchanging your iPhone 12 Pro for an iPhone 14 Pro Max to the transfer of funds, went smoothly without any issues.
It brings us great joy to know that the new phone arrived swiftly and in perfect condition, just as you expected. Our team at Smart Cellular takes pride in ensuring that our customers receive their devices promptly and in pristine shape. Moreover, we're delighted to hear that the funds were transferred directly to your bank account after the evaluation of your old phone. Customer satisfaction is our top priority, and we're glad to have provided you with such excellent service throughout the process.
Once again, thank you for choosing Smart Cellular as your trusted phone provider. We're grateful for your support, and please don't hesitate to reach out if there's anything else we can assist you with.
Best regards,
The Smart Cellular Team
Dear Ali,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are absolutely thrilled to hear about your positive experience with us.
It's wonderful to know that your order arrived quickly and in immaculate condition. We take great pride in providing top-notch service and ensuring our products are delivered in perfect shape.
Thank you again for choosing Smart Cellular and taking the time to share your satisfaction. We look forward to serving you again in the future!
Dear Karim,Thank you so much for your fantastic 5-star rating of Smart Cellular! We're thrilled to know that you had a great experience with us.
We appreciate your kind words and are delighted to hear that you found our prices very competitive. It's our aim to provide our customers with the best deals in the market.
We're also pleased to hear that your iPhone 12 arrived on time. Timely delivery is something we prioritize to ensure our customers' satisfaction.
Once again, thank you for being a happy customer. If you have any further inquiries or need assistance, please don't hesitate to reach out to us. We're here to help!
