Dear Reviewer,
Thank you so much for your exceptional 5-star review! We’re thrilled to hear that you had a smooth checkout experience and that your delivery was swift.
Your kind words about our customer service truly motivate us to continue providing top-notch support and seamless transactions. If you ever need assistance or have questions in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Terrible company.
No communication until wanted to cancel offered a set of EarPods as compensation but never sent them. Phone took well over a week to come and wasn’t in the greatest of condition. Be very cautious as they advertise an address on the web site but when you receive your order it comes from a very different location. Also don’t waste your time calling as you won’t even get a reply.
One of the worst companies I have ever dealt with.”
Dear Nicola,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’re pleased with your purchase and found our service to be great.
It’s always our goal to provide honest descriptions and exceptional service, and your feedback reassures us that we’re on the right track.
If you ever have any questions or need support in the future, please feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“I can’t deny being nervous about buying a refurbished phone, but I needn’t be. My iPhone 12 Pro (pristine) came within the delivery window and looked perfect.
Really happy with it, thank you 👍”
Dear Deb,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your experience with purchasing a refurbished iPhone 12 Pro went so smoothly and exceeded your expectations.
Your satisfaction is our top priority, and it’s fantastic to know that the phone arrived in pristine condition and within the delivery window. We appreciate you putting your trust in us!
If you ever have any questions or need assistance in the future, please feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you so much for your stellar 5-star review! We’re delighted to hear that your experience with us was marked by good communication and that your phone arrived in perfect condition.
We strive to ensure a seamless process for all our customers, and your feedback reassures us that we’re achieving that goal. If you need any assistance or have questions in the future, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Steve,
Thank you for your thoughtful 4-star review! We’re glad to hear that you’re enjoying the product and appreciate your understanding regarding the delivery timing.
We always aim for prompt deliveries, and we’ll certainly take your feedback into account to improve our services. If you have any questions or need further assistance, feel free to reach out. We’re here for you!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found your phone both cheap and nice.
Your satisfaction is incredibly important to us, and we're glad we could meet your expectations. If you need any assistance or have questions in the future, feel free to reach out!
Best regards,
The Smart Cellular Team
“Offer dropped by two thirds
I was expecting Smart Cellular to ultimately offer less than initially quoted - this is just how these businesses work once you have sent in your device. But dropping it by two thirds, when the handset is in very good conditions? It's a very dishonest practice and I will not be recommending them to others.
I contacted them to complain, and their offer for the phone went down rather than up...”
“They provided tutorials that ranged from basic setup to advanced features, perfect for all skill levels. It felt like they genuinely wanted to help me get the most out of my purchase, no matter my experience level”
“Phones look ok but as they are Christmas presents, not used them yet! Delivery information was good & arrived on time. Customer service is the only let down!”
Dear Customer,
Thank you for your 3-star review! We're glad to hear that the phones look okay and that you appreciated our timely delivery information.
We apologize that our customer service didn’t meet your expectations, as we strive to provide the best support possible. Your feedback is invaluable to us, and we will use it to enhance our service in the future.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
“Ordered a red iPhone XR received a black one, when I emailed they were very apologetic amd j got a partial refund.
Condition of phone was as good as they described.”
Dear Louise,
Thank you for your review! We’re glad to hear that you found our team apologetic and that we were able to provide a partial refund. Your understanding means a lot to us.
We strive to accurately describe the condition of our phones, and we're pleased that the device met your expectations. Should you need any assistance in the future or have any questions, please don’t hesitate to reach out. We're here for you!
Best regards,
The Smart Cellular Team
“The service is excellent, I got a Samsung S21 by mistake, when I really wanted the S21 ultra. They were very helpful. Also as a point the S21 was ordered as pristine and it was like new.”
Dear Raymond,
Thank you for your glowing 5-star review! We're thrilled to hear that you had an excellent experience with our service and that the Samsung S21 arrived in pristine condition.
Customer satisfaction is our top priority, and it's great to know that our team was helpful in addressing your needs. If you require any further assistance or have any questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
“So far no good ... They are only good to deliver when they have the phone in stock apprently... Deliverey becomes a disaster when they take your order and need to find you a phone... So even if you pay for Premium delivery there is no guarantee you will receive your phone by the time they promised. So if you are buying a phone as a present and need it to arrive on time AVOID buying from here.. Customer service turns silent when they are squeezed.”
Dear Nick,
Thank you so much for your excellent 5-star review! We're thrilled to hear that you're a happy customer and that our service met your expectations.
Your satisfaction means the world to us, and it inspires our team to keep delivering great experiences. If you ever have any questions or need assistance in the future, please feel free to reach out. We’re always here for you!
Best regards,
The Smart Cellular Team
Dear Alistair,
Thank you for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as advertised and that the delivery met your expectations.
Your recommendation means the world to us, and it reassures our commitment to providing quality products and reliable service. If you ever need assistance or have any questions, feel free to reach out—we're always here for you!
Best regards,
The Smart Cellular Team
“The order took a very long time and I didn’t get an update. I had to wait nearly 3 weeks. I tried to call but did not get an answer and nobody rang me back. I was also told I would get free ear pods and haven’t received them.”
“I was rather unsure of purchasing my Galaxy S23 using SmartCellular but overall it was great. The estimated delivery times were not met so I got my device a week late although reasonable communication was provided. The phone arrived as described with tracking.”
Dear Valued Customer,
Thank you so much for your fantastic 5-star review! We’re absolutely thrilled to know that Smart Cellular put a smile on your face.
Your support means the world to us, and we’ll definitely keep up the great work! If you ever need anything in the future, just let us know.
Best regards,
The Smart Cellular Team
