“6 weeks from the date my device was confirmed as delivered and I still haven't been paid, I have been told that my case has been escalated for the last three weeks and the same again today.
I wouldn't have had a problem with a one week delay or even two weeks can be understood but 6 weeks is just ridiculous.
After raising again with their customer service department after being told on Tuesday I will have an update tomorrow and still nothing I have informed them that I genuinely do not believe that Smart Cellular has any intention of paying me for my device and I'm now having to consider small claims court.
absolutely abysmal experience would not recommend to anyone.”
I’m sorry to hear about your frustrating experience, Elliot. It’s disappointing to learn that we haven’t met your expectations regarding timely payments. We value your feedback and are here to assist in resolving this matter. Please consider reaching out to us directly with your details so we can take immediate action and address your concerns.
Best regards,
The Smart Cellular Team
“Scam company - I’m guessing most of the good reviews are paid for or internally generated. I ordered a Brand New iPhone 15 which never arrived. Cancelled the order and 4 weeks later still waiting for a refund. I know now they don’t refund unless taken to court. So now I am making a claim through HM Courts & Tribunals which will cost them substantially more in the end. Hope it hurts!!”
“Scam company
Paid for an iPhone £600 and the next day said they didn’t have it. I asked for a refund and they have now been avoiding all calls, emails and WhatsApp messages. They tell you to email and then never email back.
Do not use this company you will regret it”
I'm truly sorry to hear about your experience, Rhys. It’s disheartening to know that we have fallen short of your expectations. We take customer feedback seriously and would like to help resolve this situation. Please reach out to us directly with your order details, and we will do everything we can to address your concerns.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your amazing 5-star review! We’re so glad to hear that you had a great experience with our customer service at Smart Cellular.
Your recommendation truly means a lot to us, as we strive to provide the best experience possible. If you ever need assistance or have any questions in the future, feel free to reach out. We’re always here to help!
Thanks again for choosing Smart Cellular, and we hope to see you again soon!
Best regards,
The Smart Cellular Team
“Great service, best price around and phone was of excellent quality. It did come without a charging cable though so I have had to get intouch with customer service. Quick response but still waiting for cable to arrive.”
Dear Customer,
Thank you for your thoughtful review and for choosing Smart Cellular! We’re delighted to hear that you found our service great and the price unbeatable. It’s wonderful to know that the quality of your phone met your expectations!
We sincerely apologize for the inconvenience regarding the missing charging cable. Our customer service team is dedicated to resolving such issues promptly, and we're glad you received a quick response. We appreciate your patience as we work to get that cable to you.
If you have any further questions or concerns, please don’t hesitate to reach out. Thank you again for your feedback, and we hope to serve you even better in the future!
Best regards,
The Smart Cellular Team
“The iPhone 11 that ordered was delivered promptly and was in very good condition with satisfactory battery condition. Unfortunately the green phone that I ordered turned out to be black”
Dear James,
Thank you for your review and for choosing Smart Cellular! We're glad to hear that your iPhone 11 arrived promptly and is in very good condition with satisfactory battery performance.
We apologize for the mix-up with the color of your phone. It’s important for us to get everything right, and we appreciate your understanding in this matter. Your feedback helps us improve our processes and ensure a better experience for all our customers.
If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out to our customer support team.
Thanks again for your feedback, and we look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Hi Karen,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your phone arrived exactly as advertised and that our delivery was prompt.
Your satisfaction is our top priority, and knowing you’ll consider us for future purchases truly means the world to us. If you have any questions or need assistance down the line, please don’t hesitate to reach out.
Thanks again for choosing Smart Cellular! We look forward to serving you again soon.
Best regards,
The Smart Cellular Team
Thank you so much for your positive feedback! We're thrilled to hear that you received your order exactly as described and on time. Our team works hard to ensure that our customers have a seamless experience, from browsing our selection to the final delivery.
We believe that quality service is paramount, and it's wonderful to know that we met your expectations. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help!
We truly appreciate your support and look forward to serving you again soon.
Best regards,
The Smart Cellular Team
Dear Abbas,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with our service. It's great to know that you found the condition of your phone to be immaculate.
We strive to provide the best possible products and service to our customers, and your feedback reassures us that we are on the right track. Should you have any questions or need further assistance in the future, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular, and we hope to serve you again soon.
Best regards,
The Smart Cellular Team
Thank you so much for the fantastic 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. Your kind words about our products and services, including the excellent condition phone and fast delivery, make us proud to be serving customers like you. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Smart Cellular!
Dear Bidjou,Thank you so much for taking the time to share your feedback about Smart Cellular. We are delighted to hear that you are enjoying our exceptional service and the great value for money we provide.
At Smart Cellular, customer satisfaction is our utmost priority, and we are thrilled to know that we are meeting your expectations. We always strive to deliver a seamless experience by offering top-notch products and a reliable network.
If you ever need any assistance or have any questions, please don't hesitate to reach out to our friendly customer support team - we are here to help!
Once again, thank you for your kind words and for being a valued customer. We look forward to serving you for many years to come.
Warm regards,
Smart Cellular Customer Support
Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Your feedback means a lot to us and motivates us to strive for excellence in providing top-notch products and services.We're thrilled to inform you that we currently have the best price around for the all-new iPhone 13. Coupled with our fast delivery service, we aim to exceed your expectations. Our team is delighted to know that you are very happy with your purchase!
Once again, thank you for choosing Smart Cellular and for taking the time to share your experience. We look forward to serving you in the future and ensuring your continued satisfaction.
Hello,
Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your kind words and recommendation. We are delighted to hear that your order arrived quickly and that the device is in great condition, as described, with no marks and 100% battery.
At Smart Cellular, we strive to provide top-notch products and exceptional customer service. Your satisfaction is our utmost priority, and it is heartening to know that we were able to meet your expectations.
Once again, we sincerely appreciate your support and recommendation. Should you have any further queries or require any assistance in the future, please do not hesitate to contact us. We are always here to help.
Best regards,
Smart Cellular Team
“Phone as stated in excellent condition. Arrived sooner than indicated. Has definitely made me reflect on how worthwhile and sustainable it is to buy refurbished. Would definitely recommend Smart Cellular.”
Dear Bill,
Thank you so much for your thoughtful review! We’re thrilled to hear that your phone arrived in excellent condition and even sooner than expected. Our team works hard to ensure that all our refurbished devices meet high standards, and it’s wonderful to know that we’ve succeeded in providing you with a quality product.
We’re particularly glad to hear that your experience has led you to reflect on the benefits of buying refurbished. Not only is it a more sustainable choice, but it also allows customers to access high-quality devices at a fraction of the price. Your support helps promote a more environmentally friendly approach to technology, and we truly appreciate that.
Thank you for recommending Smart Cellular! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“I received a call the day after ordering as the colour I initially requested was going to take a bit longer to dispatch, I was offered an alternative colour that they could dispatch that day which I accepted. The phone I received was in pristine condition just as described at a really great price. Great service and communication”
Dear Anonymous,
Thank you for sharing your experience with us! We’re delighted to hear that our team was able to provide prompt communication regarding your order and offer you an alternative color. It’s great to know that you found the phone in pristine condition and at a fantastic price.
At Smart Cellular, we strive to ensure that our customers are satisfied every step of the way, so your feedback means a lot to us. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Thank you for choosing Smart Cellular, and we look forward to serving you again!
Best regards,
The Smart Cellular Team
“a first-time customer at Smart Cellular I was reallyimpressed by the quality of service and my phone which was in prestine condition and matched the description perfectly I m over the moon with my iphone 12 mini”
Dear Neil,
Thank you so much for your wonderful feedback! We’re thrilled to hear that, as a first-time customer, you were impressed with both the quality of our service and your iPhone 12 mini. We take great pride in ensuring that our devices are in pristine condition and accurately match their descriptions, so it’s fantastic to know we met your expectations.
Your satisfaction is our top priority, and we’re delighted to hear that you’re over the moon with your purchase. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Thank you for choosing Smart Cellular, and we look forward to serving you again soon!
Best regards,
The Smart Cellular Team
Dear Mr. Martin,
Thank you for your fantastic review! We’re so glad to hear that you had a positive experience with us. It’s great to know that our prompt service and competitive pricing met your expectations, and that the process was painless for you.
We truly appreciate your recommendation, as it helps us continue to grow and serve more customers like you. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Thank you for choosing Smart Cellular. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear,
Thank you for taking the time to share your experience! We’re delighted to hear that your iPhone 11 was delivered as promised and that it arrived in great condition. We pride ourselves on providing quality devices at reasonable prices, so it’s wonderful to know that you found value in your purchase.
Your satisfaction means a lot to us, and we appreciate your positive feedback. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Thank you for choosing Smart Cellular, and enjoy your new phone!
Best regards,
The Smart Cellular Team
“Avoid at all cost
Order Nos: 000092346 and 000092339
Nearly three weeks now and still no sign of the iPhone and no communication despite an assurance that it would be here today. This is very poor and deeply disappointing
Ordered an iPhone and Apple watch totaling £450. Order was acknowledged and delivery promised within 3 to 5 working days. After the 6th working day nothing had arrived I emailed to see why the delay. They replied that they were having difficulty with the handset but they would be with me by the middle of the following week. Nothing arrived!! Emailed, phoned and used their chat, no response, phone disconnects after I min every time and on-line chat doesn't respond, recent emails ignored so no means of contacting them. Now in the hands of PayPal and Nationwide. I don't believe they have the phone in stock and they are waiting for someone to sell them theirs. Avoid them at all cost”
I’m very sorry to hear about your experience and the delays with your order. This is not the service we aim to provide. I understand your frustration with the lack of communication and responsiveness. Please know that we take these matters seriously and are committed to resolving this issue. If you have any further concerns, please reach out directly. Thank you for your feedback.
Best regards,
The Smart Cellular Team
“I’m always nervous using a company i haven’t before and spending a considerable amount online. But I needn’t have been. I asked for a Pristine iPhone 13 and that’s exactly what I got. It looks new and works as expected. Because Smart Cellular used Royal Mail, when I had to go away over the period it arrived I was able to select for my local office to hold it.
The only thing that wasn’t perfect, hence only 4 stars, was I got a gold coloured phone having asked for Graphite and no explanation. But as it is in a case where the colour isn’t visible I didn’t go back to the company. I am a happy customer”
Dear Simon,Thank you so much for taking the time to give us a 4-star rating and for sharing your positive experience with Smart Cellular! We truly appreciate your trust in us, especially when trying out a new company and making a significant online purchase. We are thrilled to hear that you received exactly what you ordered – a pristine iPhone 13 that looks and functions perfectly.
It's fantastic to know that our partnership with Royal Mail allowed you to conveniently have your delivery held at your local office while you were away. We understand the importance of ensuring our customers' needs are met, even in situations like this.
We apologize for the mix-up regarding the color of your phone. We strive for perfection in every aspect, and while we may occasionally make mistakes, we appreciate your understanding. We're glad to hear that the gold color hasn't affected your overall satisfaction, especially since it is concealed by a case.
Once again, thank you for choosing Smart Cellular. We are delighted to have you as a happy customer, and we look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
