“I bought a Samsung 24 which I am happy with. There was an error with the headphones I was sent and apparently I have to bear the cost of this mistake. Now, after a ridiculously long set of email comms I can honestly say I would NOT recommend Smart Cellular, because their customer service is so poor.
When I bought my new phone I was asked if I would like to buy headphones/ earbuds to go with my phone. I naturally assumed I was buying wireless ear pods - after all the phone I was buying did not have a jack point and, by the way, at no point was there any reference to the ear phones being wired. Obviously I was surprised when I received wired earphones. I assumed a simple error on Smart Cellular's part and I reported this immediately. I have now spent the last 2 months in a circular conversation with the customer service team where I am promised resolution but we always end up at the same place - Smart Cellular will not refund me the cost of them because of health and hygiene. I do of course understand this point, however, I haven't used them because I CANNOT use the.
I have decided to walk away from this conversation because I am getting nowhere. Smart Cellular are simply wasting my time in the hope, I presume, that I will go away. A small error has now become a huge issue. So I would like to warn people that Smart Cellular do not care about customers after they have spent their money. Consequently I would NOT recommend Smart Cellular”
Dear valued customer,Thank you so much for taking the time to provide feedback on your experience with Smart Cellular. We sincerely appreciate your honest input and apologize for the inconvenience caused by the error with the headphones you received.
We apologize for any miscommunication or misunderstanding regarding the type of headphones you expected to receive. We understand your disappointment and frustration with the situation. Our customer service team genuinely strives to provide the best support possible, and we regret that this was not the case for you.
Your concerns have been heard, and we will reassess our policies regarding refunds for wired earphones in light of your feedback. We value our customers and their satisfaction, and we are committed to rectifying any issues that arise.
We apologize for the prolonged email communication and any frustration it may have caused you. This is certainly not the experience we want for our customers. We kindly ask for your patience and understanding during this process.
Your feedback is extremely important to us, and we would like to make things right. We kindly request that you provide us with an opportunity to resolve this matter to your satisfaction. If you could provide us with your contact details, we will ensure that a member of our team reaches out to you directly.
Once again, we apologize for the inconvenience and appreciate your feedback. We will use it as an opportunity for improvement, and we genuinely hope to regain your trust.
Warm regards
Smart Cellular Team
“Ordered a Iphone 11 pro in Midnight Green. Was expecting a 2 day delivery as stated in advertising but this did not happen as i assume hey had none in stock. After about a week I was contacted by both email and a phone call to see if I would like a different colour and in better condition, which I excepted. It was then delivered promptly. Phone is mint. Good Price, shame about the colour but otherwise the service was ok.”
Thank you so much for taking the time to rate Smart Cellular with 4 stars! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience overall.We apologize for the delay in the delivery of your iPhone 11 Pro in Midnight Green. It seems that we ran out of stock at that time, which caused the unexpected delay. However, we're glad that we were able to reach out to you after a week to offer you a different color option in better condition.
We're pleased that you accepted the alternative and that it was promptly delivered to you. It's wonderful to hear that the phone is in mint condition and that you found our pricing to be good as well.
We apologize for any inconvenience caused by the color not being what you initially wanted. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Thank you again for your support and we hope to serve you even better in the future!
“I ordered a phone in ‘excellent condition’. The phone that was forwarded (image attached) had a 4 cm vertical and a 3 cm diagonal gash across its screen.
I advised Smart Cellular of this issue by email (with image) on 20th May, which was followed up by a phone call to the company.
By the Company's own definition the condition of the phone fell very short of its definition of light signs of wear on the body and screen.
Having followed up (and received the automated responses with a promise of contact), I am still waiting any engagement and 14(!) days have now elapsed.
Surely, the measure of any company is its ability to effectively deal with issues when they arise and, at the very least, meaningfully engage with its customers.
The answer can never be to over promise and fail to deliver.
For peace of mind, I would recommend going to another company for your refurbished phone.”
Dear ,Thank you for taking the time to leave your feedback about your experience with Smart Cellular. We appreciate your honesty and bringing the issue regarding the condition of the phone to our attention.
We sincerely apologize for the inconvenience you have faced with the phone you received. We understand that the presence of a 4 cm vertical and a 3 cm diagonal gash across the screen falls short of our own definition of "excellent condition" with only light signs of wear.
We acknowledge that our response time has been inadequate, and we deeply regret any frustration this may have caused you. We are committed to addressing and resolving customer issues promptly, and we apologize for failing to meet your expectations in this regard.
We highly value your feedback as it allows us to identify areas for improvement. We are actively working to enhance our communication and resolve customer queries in a more efficient and satisfactory manner.
We would like to extend our sincerest apology and assure you that we are taking immediate action to rectify the situation. We would greatly appreciate it if you could provide us with more information, such as your order number, so that we can investigate this matter further and find a suitable resolution for you.
Once again, thank you for bringing this issue to our attention. We understand your concerns and are determined to make things right. Your satisfaction is of the utmost importance to us, and we would like to discuss how we can improve your experience with Smart Cellular moving forward.
Please feel free to reach out to our customer support team at [phone number] or [email address]. We are here to assist you and address any further concerns or questions you may have.
Thank you for considering giving us another opportunity to make things better. We look forward to hearing from you soon.
Sincerely,
Smart Cellular
“The service was truthful, the phone was in good condition as advertised on the website and arrived perfectly packaged. I am satisfied. Only small problem: almost a week of waiting to receive it but I want to use this company again in the future if I need it.”
Thank you for taking the time to rate Smart Cellular with four stars. We greatly appreciate your feedback and are thrilled to hear about your positive experience with our service.
We are glad to know that you found our service truthful and that the phone met your expectations in terms of its condition, as advertised on our website. Our team takes great care in ensuring that each device is thoroughly inspected before it is shipped out.
We apologize for the slight delay in the delivery of your phone. We understand that waiting for almost a week can be frustrating, and we appreciate your patience. Rest assured, we constantly strive to improve our shipping times to provide a more efficient service in the future.
We are truly grateful for your satisfaction, as it motivates us to continue delivering high-quality products and services to our valued customers. We look forward to serving you again in the future whenever the need arises.
Thank you once again for choosing Smart Cellular.
“Website was easy to navigate, price was the cheapest I found, even added a discount, delivery was fast. Phone turned up as expected and advertised. Would highly recommend”
Thank you so much for taking the time to leave us a fantastic 5-star rating! We truly appreciate your kind words and recommendation of Smart Cellular.
We are thrilled to hear that our website was easy to navigate and that you found our prices to be the cheapest in the market. You were even able to avail of a discount, which is fantastic! Our team works hard to ensure that our customers receive the best deals possible.
Fast delivery is one of our top priorities, so we're glad to hear that your phone arrived as expected and within a timely manner. We strive to provide a seamless and efficient shopping experience.
Once again, we genuinely appreciate your feedback and your recommendation. Your satisfaction means the world to us, and we look forward to serving you again in the future.
“It’s a good phone. But I paid for excellent and the screen isn’t excellent. Scratched and scuffed. So little bit annoyed about that. A delay in getting a white one that I ordered. Not a purple one that they offered me too. But overall happy.”
Thank you so much for taking the time to rate Smart Cellular with four stars! We truly appreciate your feedback and are glad to know that you are overall happy with your purchase.
We apologize for any inconvenience caused by the condition of the screen. Our goal is to provide excellence in every aspect, and we understand how frustrating it can be to receive a scratched and scuffed screen. Please reach out to our customer support team, and we will gladly assist you in resolving this issue promptly.
We are sorry to hear about the delay in receiving the white phone you ordered. We deeply apologize for any inconvenience caused by the mix-up with the color. Our team is dedicated to ensuring customer satisfaction, and we are committed to rectifying this mistake as soon as possible.
Thank you once again for your valuable feedback. Your satisfaction is of utmost importance to us, and we will use your comments to improve our services. Should you have any further concerns or require assistance, please do not hesitate to contact us.
“Best price I could find for my needs. Mobile phone arrived promptly and in perfect condition. Battery is as described. I would highly recommend Smart Cellular.”
Thank you so much, J, for giving Smart Cellular a perfect 5-star rating! We are delighted to hear that you found the best price for your needs and that your mobile phone arrived promptly and in perfect condition. We're glad the battery is exactly as described. Your recommendation means a lot to us, and we appreciate your trust in our services.
Dear Tony,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your support and are thrilled to hear that you are satisfied with our services.
We are delighted to know that you found our Pristine condition iPhone 12 Pro to be like new and an absolute bargain. We take pride in offering great prices, and our 18-month guarantee ensures your satisfaction in the long run.
Once again, many thanks for your kind endorsement. We look forward to serving you again in the future!
“I purchased a Iphone 11 Pro from Smart Cellular. I liked the idea of 18 months warranty and the price of the phone. I ordered it in Midnight Green which I really liked the look of. I was really pleased with the phone when it eventually arrived, after 10 days, as it was like New. I think Customer Service could keep people more up to date with the progress of their phone as was left wondering when it was going to arrive. When I asked for an update they twice asked if I wanted a Gold colour instead which I refused as I wanted the green. However I am really pleased with the Iphone as it looks really lovely.”
Dear valued customer,Thank you so much for your glowing 4-star review of Smart Cellular! We appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are delighted that you chose to purchase the iPhone 11 Pro from Smart Cellular. Our 18-month warranty and competitive pricing are designed to provide our customers with peace of mind and excellent value for money.
We completely understand your excitement for the Midnight Green variant, and we are glad that you found it to be as aesthetically pleasing as you hoped. Your satisfaction with the phone's condition upon arrival is equally gratifying for us to hear.
We do apologize for any inconvenience caused by the lack of updates regarding the progress of your order. Your comment is duly noted, and we will work on improving our communication to keep our customers better informed in the future.
Once again, thank you for your valued feedback. We are thrilled to have met your expectations, and we hope you continue to enjoy your lovely iPhone 11 Pro. Should you have any further questions or require assistance, please do not hesitate to reach out to our dedicated customer service team.
Warm regards,
The Smart Cellular Team
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the Next Day Deals Offer for the whole month.
Please don't forget to grab your next smartphone at the best price from the best place.
Free wireless pack with all the orders placed between 1st June and 30th June, and Get extra £15 Off, use code : NEXT15 with every purchase.
Visit our website for the best deals: https://www.smartcellular.co.uk/next-day-deals
For any issues or queries please email us at sales@smartcellular.co.uk
Posted 10 months ago
Thank you, maidm, for your 4-star rating of Smart Cellular! We appreciate your feedback and are glad to hear that you found our customer service to be good and our prices to be excellent. However, we apologize for the inconvenience caused by the longer than expected delivery time. We take your feedback seriously and will strive to improve in this area. Thank you for choosing Smart Cellular!
“Avoid Avoid Avoid nothing but hassle late delivery first one day then 2 then 3 then 4 was 6 days late than expected then the phone was covered in what looked like sticky fingerprints your guess is as good as mine tried to clean then thought most probably not had checks screen full of scratches customer services very childish and deliberately took time to refund which also took longer than they said due to wrong info I supplied which again was a deploy tactic to refund save yourself a headache they don’t care just want your money”
Thank you for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We sincerely appreciate your honesty and apologize for the inconvenience you have faced.We understand that the delayed delivery, especially when it stretched beyond the initially communicated timeframe, was frustrating for you. We also apologize for the poor condition of the phone upon arrival, as well as any inconvenience caused by our customer service team.
We take these concerns seriously and want to assure you that we strive to provide a better experience for our customers. To address these issues, we will be investigating the cause of the delivery delay and the condition of the phone. Additionally, we will be reviewing our customer service procedures to ensure that refunds are processed promptly and efficiently.
We genuinely care about our customers and want to improve our services. We value your input and would appreciate any further suggestions you may have on how we can enhance our processes and resolve these issues. Thank you again for bringing these matters to our attention.
Dear Nazmin,Thank you so much for your 5-star rating of Smart Cellular! We appreciate your kind words and are thrilled to hear that you had a great overall experience with our service.
Your satisfaction is our top priority, and we are always here to provide you with great service. Should you have any further questions or require any assistance, please do not hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future.
Best regards,
[Your Name]
“Easy to follow website. Bought iPhone 12 -excellent condition. ordered white but received lilac - not issue though as I like a wrap round case anyway. Arrived very quickly and was kept updated all along. Would definitely use again.”
Dear [Reviewer],Thank you so much for taking the time to rate Smart Cellular with 4 stars! We really appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We're glad to know that you found our website easy to follow and that you were able to purchase the iPhone 12 in excellent condition. Although you received a lilac color instead of white, we're delighted to hear that it wasn't a problem for you, especially since you mentioned you like using a wrap-around case anyway.
It's great to hear that your order arrived quickly, and we're happy to know that you were kept updated throughout the process. Your satisfaction is our top priority, and it's fantastic to hear that we were able to provide you with a seamless and enjoyable shopping experience.
Once again, we sincerely appreciate your kind words and your willingness to give us such a positive rating. We look forward to serving you again in the future and providing you with excellent products and service.
Take care and have a wonderful day!
Best regards,
[Your Name]
Smart Cellular Team
“Was sent a Samsung instead of iPhone 12pro . Sent it back and the sent me the correct handset as described. Happy with iPhone and after sales for sorting the issue. Best price online especially having 18 months warranty and responded to emails within 48 hrs. Tel no provided was invalid”
Dear Avanda,Thank you so much for taking the time to provide us with your valuable feedback about Smart Cellular. We truly appreciate your kind words and support.
At Smart Cellular, our main goal is to ensure that our customers are happy and satisfied with our services. It's wonderful to know that we are on the right track in meeting your expectations. Your feedback gives us the motivation to keep providing excellent customer service and top-notch products.
If you ever have any questions or need any assistance, please don't hesitate to reach out to us. Our friendly and knowledgeable team is always here to help.
Thank you once again for your feedback, Avanda. We look forward to serving you in the future!
Warm regards,
[Your Name]
Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to know that you are satisfied with our service. Excellent product at reasonable price. We strive to provide top-notch quality at competitive prices, and we're glad to hear that it resonates with you. If you have any further feedback or suggestions, please feel free to let us know. We look forward to serving you again soon!
“Good delivery time, decent price for the iPhone 11 (best I found online) and the phone was in good condition on arrival. Battery health was at around 82% so not bad, and pretty decent considering the price I paid. Overall really happy with the experience.”
Dear O,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your positive feedback and are thrilled to hear that you had a fantastic experience with us.
We're glad to know that our delivery time was satisfactory and that you found the iPhone 11 at a decent price, the best you could find online. It's also great to hear that the phone arrived in good condition, meeting your expectations. The battery health being around 82% is indeed commendable, especially considering the price you paid.
Your overall satisfaction is extremely important to us, and we're delighted that we were able to provide you with a positive experience. Thank you again for choosing Smart Cellular, and we hope to serve you again in the future!
Dear valued customer,Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your kind feedback. It's great to hear that your experience with us was satisfying and that your phone exceeded your expectations.
"My phone was exactly as described and works perfectly 😃 thank you x" Your satisfaction is our priority, and we are thrilled to know that we were able to deliver a product that matches your needs precisely.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Dear valued customer,Thank you so much for your amazing 5-star rating and feedback on Smart Cellular! We are thrilled to hear that you had a positive experience with us.
Simple purchasing, good communication, competitive pricing, and high-quality phones are what we strive to provide to our customers. Your satisfaction is our ultimate goal, and we are delighted to know that we were able to meet your expectations.
Thank you for recommending us as a great option for second-hand phones. Your support means the world to us and motivates us to continue delivering excellent products and services.
If you ever need any assistance or have any further inquiries, please don't hesitate to reach out to us. We look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
Dear Tracey,Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We truly appreciate your input and value your opinion.
Firstly, we would like to sincerely apologize for the delay in delivering your iPhone 12 Pro, despite it being ordered on May 18th. We understand how frustrating it must be for you to have been waiting for your purchase for such an extended period.
We want to assure you that this is not the level of service we aim to provide to our valued customers, and we deeply regret any inconvenience caused. Your satisfaction is our utmost priority, and we are committed to rectifying this situation as quickly as possible.
In order to better address the issue, we kindly ask if you could provide us with more details regarding your order. Specifically, we would appreciate any additional information that can help us track down the status of your delivery and identify the underlying cause of the delay.
Once again, we sincerely apologize for the delay and any inconvenience this has caused. We truly value your business and hope to make it up to you promptly. Please let us know how we can assist you further and ensure your experience with Smart Cellular is nothing short of exceptional.
Dear Suzanne,Thank you for awarding Smart Cellular with a fantastic 5-star rating! We greatly appreciate your feedback and support.
We are thrilled to hear that you had a great experience with our service. Providing fast and efficient service is one of our top priorities, and we're glad we could meet your expectations. We also take pride in offering a wide selection of excellent quality phones to suit our customers' diverse needs.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future!
