“Purchased an iPhone 11 Pro Max from smart cellular.the phone arrived promptly,was as described.i am delighted with the phone and service.would definitely use them again.”
Dear Thank you so much for your outstanding 5-star review of Smart Cellular! We appreciate your kind words and are thrilled to hear that you purchased an iPhone 11 Pro Max from us and found it to be as described. It's fantastic to know that you are delighted with both the phone and our service. We truly value your satisfaction, and your feedback encourages us to keep up the good work.
We hope to have the pleasure of serving you again in the future. Should you need any further assistance, please don't hesitate to reach out.
Thank you once again!
Best regards,
Smart Cellular
“Happy with my new phone.
Although I did have to wait 3 weeks for it to arrive. They did rectified this by sending me a newer phone then what I had originally ordered. Just need to find the time to set it up!! Thankyou!!”
Dear reviewer,Thank you for taking the time to rate Smart Cellular with 4 stars. We greatly appreciate your feedback.
We are delighted to hear that you are happy with your new phone. We apologize for the delay in the delivery, but we are glad that we were able to rectify the situation by sending you a newer phone than what you had initially ordered. We hope this compensates for any inconvenience caused.
Once again, we want to express our gratitude for your review. Please let us know if there is anything else we can assist you with. Enjoy setting up your new phone!
Thank you and have a wonderful day!
“Quick and easy process, and when they didn't have my phone in stock ready they offered a better alternative if I didn't want to wait. Very happy and would highly recommend!”
Thank you so much, Chris, for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and recommendation. We're thrilled to hear that you found our process quick and easy. We always strive to ensure customer satisfaction, even when faced with stock limitations. It's fantastic to know that our team offered you a better alternative while considering your time. We're glad that we could exceed your expectations, and we look forward to serving you again in the future.
“Ordered an 'excellent condition' phone that was tattered, scratched and with a damaged battery. Also ordered some accessories that never came.
If you try and call the number on the website I think it goes through to Quick-Fit or somewhere similar.”
Dear ,Thank you so much for taking the time to share your feedback regarding your recent experience with Smart Cellular. We sincerely appreciate your honesty and bringing these issues to our attention.
We are truly sorry for the inconvenience caused by receiving a phone in a condition that did not meet your expectations. At Smart Cellular, we strive to deliver products that are in excellent condition, and we apologize for falling short in this instance. The same goes for the missing accessories; your disappointment is completely warranted, and we take full responsibility for this oversight.
Regarding the contact number on our website redirecting to another company, we deeply apologize for the confusion caused. We are dedicated to addressing and rectifying this issue promptly to ensure a seamless customer experience going forward.
We genuinely value your input and would like to know how we can make things better. We want to regain your trust and provide you with the quality products and services that you rightfully expect from us. Please let us know what steps we can take to rectify these concerns and exceed your expectations in the future.
Once again, we apologize for any inconvenience caused, and we are grateful to have customers like you who help us improve our services. We look forward to hearing from you soon.
Dear Monika,Thank you so much for your incredible 5-star rating of Smart Cellular! We greatly appreciate your feedback.
We are thrilled to hear that you are satisfied with your purchase and that you received a perfectly working Samsung S22 Plus. Our team takes pride in providing high-quality refurbished devices, and we are delighted that it arrived in excellent condition.
If you have any further inquiries or if there's anything else we can assist you with, please don't hesitate to reach out. We are always here to help!
Thank you again for your kind words and for choosing Smart Cellular.
“Great service and iphone in excellent condition as described. My order was shipped extremely quickly and i was kept up to date throughout the process. Will definitely use you again and thank you”
Dear reviewer,Thank you so much for taking the time to leave us a 5-star rating for Smart Cellular. We sincerely appreciate your kind words and are delighted to hear that you were satisfied with our service. Your feedback regarding the excellent condition of the iPhone and the prompt shipment is greatly appreciated.
We take pride in keeping our customers informed and ensuring a smooth and seamless process. We are thrilled to know that we were able to provide you with a positive experience. Rest assured, we will continue to deliver the same level of service in the future as well.
Thank you for choosing Smart Cellular, and we look forward to serving you again. Please feel free to reach out to us anytime if you have any further inquiries or require assistance.
Dear Sahar,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and feedback.
We're thrilled to hear that you ordered a brand new Fair Phone and are delighted with your purchase. Our team takes pride in delivering fast and efficient service, so it's great to know that our delivery met your expectations.
Thank you again for choosing Smart Cellular, and we look forward to serving you in the future.
“Condition:
The iPhone 13 Pro arrived in impeccable condition. Despite being a second-hand device, it looks almost brand new with no visible scratches or dents. The screen is flawless, and the body is in excellent shape.
Performance:
The phone performs just as you would expect from an iPhone 13 Pro. It is fast, responsive, and handles all my apps and tasks effortlessly. The battery health is also impressive, showing a capacity close to a new device, which was a pleasant surprise.
Customer Service:
SMART CELLULARās customer service was outstanding. They were very responsive to my inquiries and provided detailed information about the phoneās condition before I made the purchase. The staff was friendly and knowledgeable, making the buying process smooth and reassuring.
Packaging and Delivery:
The phone was securely packaged and arrived promptly. The packaging included all the necessary accessories, and everything was neatly organized. The delivery was on time, and the phone was well-protected during transit.
Value for Money:
Given the excellent condition of the phone and the reasonable price, I feel like I got great value for my money. SMART CELLULAR offers competitive pricing for high-quality devices, and I feel confident that I made a wise investment.
Overall Experience:
Overall, I am extremely satisfied with my purchase from SMART CELLULAR. The iPhone 13 Pro exceeds my expectations in every way, and the entire buying process was hassle-free. I highly recommend SMART CELLULAR to anyone looking for a reliable place to buy second-hand smartphones.”
Dear Haris,Thank you so much for your wonderful 5-star rating of Smart Cellular! We appreciate your feedback and are thrilled to hear that you had such a positive experience with us.
We take pride in delivering our products in impeccable condition, and we're glad that the iPhone 13 Pro arrived looking almost brand new with no visible scratches or dents. It's great to know that the phone's performance met your expectations, and that it was fast, responsive, and able to handle all your apps and tasks effortlessly. The impressive battery health must have been a pleasant surprise indeed!
At Smart Cellular, we strive to provide outstanding customer service, so we're glad to hear that our team was responsive to your inquiries and provided detailed information about the phone's condition before your purchase. We're pleased that the buying process was smooth and reassuring for you.
Delivering your phone securely and on time is important to us, so we're happy to hear that the packaging was well-organized and included all the necessary accessories. We're also glad to know that the phone was well-protected during transit.
It's fantastic to hear that you feel like you got great value for your money with the excellent condition of the phone and the reasonable price. We aim to offer competitive pricing for high-quality devices, and we're thrilled that you made a wise investment.
Overall, we're extremely satisfied that you had such a positive experience with Smart Cellular. Knowing that the iPhone 13 Pro exceeds your expectations and that the entire buying process was hassle-free brings us great joy. Thank you for recommending us to others looking for reliable places to buy second-hand smartphones.
Once again, thank you for your 5-star rating and for choosing Smart Cellular. We look forward to serving you again in the future!
“I bought a used phone from this online store and it exceeded my expectations. The phone was in perfect condition and worked perfectly right after it was picked up. The website was easy to navigate and the product description was accurate, and the price was cheaper than other sites. The delivery was not on time, about a week after the specified date, but the team kept responding to my messages and offered me the exact same phone, but in a different color to speed up the delivery. I recommend it to anyone looking for reliable used electronics!”
Thank you, AlinaL, for your 4-star rating and for sharing your positive experience with Smart Cellular. We're thrilled to hear that you found the used phone you purchased in perfect condition and that it exceeded your expectations. We're also glad to know that you found our website easy to navigate and our product description accurate. We apologize for the delay in delivery, but we appreciate your understanding and patience. Our team works hard to ensure customer satisfaction, and we're glad that we were able to offer you a solution to expedite the delivery. Thank you for recommending us to others and for choosing Smart Cellular as your reliable source for used electronics!
,Thank you so much for taking the time to rate Smart Cellular with 5 stars. We truly appreciate your kind support and feedback.
We're thrilled to hear that you had a positive experience with us. It's great to know that the phone you purchased was not only at a good price but also delivered promptly. We strive to provide exceptional quality and we're delighted that you found our product to be of very good quality.
Should you encounter any issues or need any assistance in the future, please do not hesitate to reach out to us. We are here to ensure your satisfaction with our services.
Once again, thank you for choosing Smart Cellular. We're extremely grateful for your recommendation.
“Phone arrived on time and was more than over joyed with the quality. First time I have bought a reconditioned phone so was worried about how good it would be. No need to have been.
Would buy again from Smart Cellular”
Dear reviewer,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
We're delighted to hear that your phone arrived on time and exceeded your expectations in terms of quality. We understand that purchasing a reconditioned phone can be worrisome, but we always strive to deliver the best possible products to our valued customers. We're glad that we were able to meet your expectations and alleviate any concerns you may have had.
Your kind words and satisfaction mean a lot to us, and we are grateful to have earned your trust. We would be honored to serve you again in the future, should you ever need to make another purchase.
Thank you once again for choosing Smart Cellular, and we look forward to continuing to provide you with exceptional products and service.
“WOW!, what a service smart cellular is, pick your phone then you get to haggle which I found amazing, next day delivery and the phone is immaculate , outstanding from start to finish, I will be recommending , thankyou š”
Dear Daz,Wow! Thank you so much for your amazing 5-star rating of Smart Cellular! We are thrilled to hear that you had a fantastic experience with us. Our team takes great pride in providing outstanding service from start to finish, and it's wonderful to know that we met your expectations.
We are delighted that you found our haggling feature amazing and that the next day delivery exceeded your expectations. We strive to ensure that our customers receive their phones promptly and in immaculate condition.
Thank you again for your recommendation and support! We truly appreciate it. If you have any further inquiries or need assistance in the future, don't hesitate to reach out to us. We're here to help!
Dear Joy,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are delighted to hear that you found our services remarkable. Your satisfaction means the world to us.
We're thrilled that you found the price of our services reasonable and that the phone you purchased from us provided excellent value for your money. At Smart Cellular, we strive to offer top-notch products and ensure they are in pristine condition.
Thank you once again for choosing Smart Cellular, and we look forward to serving you again in the future.
“Didn't ship my iphone 12 for 16 days and didn't update me unless i emailed. Had to eventually opt for a refund that I haven't received as of yet. Will change the review to 5 stars or get rid of the 1 star once I get it.”
Dear,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and letting us know about the issues you faced.
We sincerely apologize for the inconvenience caused by the delay in shipping your iPhone 12 and the lack of communication. This is certainly not the standard of service we strive for, and we are deeply sorry for any frustration this may have caused.
Regarding your refund, we understand your concern and assure you that we are actively working on processing it as quickly as possible. We will make sure to keep you updated on the status of your refund, so you don't have to reach out to us for information.
We understand that actions speak louder than words, and we genuinely want to make things right for you. We kindly request your suggestions on how we can improve our processes and customer experience, so that incidents like these can be avoided in the future.
Thank you once again for bringing this to our attention, and we assure you that we are committed to resolving this matter promptly. We hope to regain your trust and have the opportunity to provide you with a 5-star experience in the future.
Best regards,
Smart Cellular Customer Support Team
“Good price on my new phone. The phone arrived very quickly even with free delivery and phone in a really great condition. No issues so far, so I am happy!”
Dear Mel,Thank you so much for your kind 5-star rating of Smart Cellular! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us.
We're thrilled that you found a good price on your new phone and that it arrived swiftly, even with our free delivery option. Our team takes great care in ensuring your device arrives in the best condition possible, so we're glad to hear that it was in excellent shape. It's fantastic to know that you haven't encountered any issues with your phone so far, as your satisfaction is our top priority.
Once again, thank you for choosing Smart Cellular. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
“I have purchased 2 iPhone 13 handsets recently and Iām very impressed with the value and delivery. Both phones were described as excellent on he website and i can confirm the descriptions are very accurate as I struggled to find even the smallest blemish. Delivery was quick with both arriving within 7 days. I used other firms in the past and had issues. No problems this time so I would definitely recommend Smart Cellular to anyone in the market for a quality used handset .”
Thank you so much Aussie70 for your amazing 5-star rating! We are thrilled to hear that you had a fantastic experience with Smart Cellular. Your review and positive feedback mean the world to us.We're glad to know that you are impressed with the value and delivery of your recent purchase of 2 iPhone 13 handsets. Our team takes great care in ensuring that our descriptions are accurate and it's wonderful to hear that you couldn't find even the smallest blemish.
We also appreciate your compliments on our quick delivery time. We understand how important it is to receive your products promptly, and we're thrilled that we were able to meet your expectations.
Thank you for recommending Smart Cellular to others in the market for a quality used handset. We value your trust and support and look forward to serving you again in the future.
Once again, thank you for choosing Smart Cellular and for your excellent review.
Dear RICHARD,Thank you for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Your feedback on our excellent service, along with the phone being exactly as described, and the speedy delivery, means the world to us. We are committed to providing you with the best products and services.
Thank you again for choosing Smart Cellular, and we look forward to serving you again in the future!
“The ordering process was fine and Iām pleased with the final product, iPhone 12 which is in good condition as described, however, it took weeks for the phone to arrive and I received 2 emails in the interim advising me of dispatch dates which never materialised. After the 3rd email advising me that the phone was being dispatched I was surprised that it actually materialised (3 and a half weeks after ordering) as I had completely lost faith. The headphones I had paid for were sadly not included and I have requested a a refund. Iāll wait to see whether it materialises. I have had email responses whenever Iāve made contact, but was not convinced by the validity of the company owing to the overall experience”
Dear Eleanor,Thank you so much for taking the time to provide us with your valuable feedback about your experience with Smart Cellular. We truly appreciate your effort in letting us know about the ordering process and your satisfaction with the final product, the iPhone 12, which met your expectations.
We sincerely apologize for the inconvenience caused by the delay in receiving your phone. We understand how frustrating it must have been to receive multiple dispatch emails that didn't materialize. We apologize for the loss of faith this may have caused, and assure you that we are taking immediate steps to improve our order fulfillment process to ensure such delays do not occur in the future.
We are truly sorry for the oversight in not including the headphones you had paid for. We have taken note of your request for a refund and assure you that we are actively working on fulfilling it. Please allow us some time to process it, and we will make sure to provide you with updates regarding the refund.
We appreciate your understanding and patience throughout this experience. We want to assure you that your feedback is highly valuable to us, as it helps us identify areas for improvement. We would love to hear more about how we can make things better for you and ensure a smoother and more efficient customer experience.
Once again, thank you for bringing these issues to our attention. We are committed to addressing them promptly and ensuring that your future experiences with Smart Cellular are outstanding.
Kind regards,
Smart Cellular Customer Support
Thank you so much for awarding us with a wonderful 5-star rating for Smart Cellular! We are thrilled to hear that you are a satisfied customer. Pocket friendly, quick delivery, and quality products are attributes that we take great pride in providing to our valued customers like yourself. Your kind words are truly appreciated and we are glad to know that you are happy with your purchase.
We greatly appreciate your recommendation and we assure you that we will always strive to meet and exceed your expectations in the future as well. Thank you once again for your support and we look forward to serving you again soon.
