“Poor customer service , incorrect colour of phone sent with many scratches on screen , not "excellent" standard.
Delivery was over3 weeks. Requested refund a week ago still waiting. Had to pay Β£5.99 to return phone, expect that payment to be refunded too. Unknown to me , My daughter had same experience with this company.”
Dear Caz,Thank you so much for taking the time to provide your feedback on your recent experience with Smart Cellular. We sincerely appreciate hearing from our customers, as it helps us identify areas where we can improve.
Firstly, we would like to apologize for the poor customer service you received, as well as the incorrect color of the phone which arrived with several scratches on the screen. This is definitely not up to the excellent standard that we aim to provide to all our customers.
We are truly sorry for the inconvenience caused by the delivery taking over three weeks and the delay in processing your refund request. We understand your frustration and assure you that we are working on expediting the refund process. Additionally, we completely understand your expectation for the Β£5.99 payment to be refunded as well.
It is disheartening to hear that your daughter had a similar experience with our company. We take such matters seriously and will be investigating it further to ensure that these issues are rectified promptly.
We would like to invite you to share your thoughts on how we can make things better for you and your daughter. Your feedback is invaluable to us, and we want to ensure that we provide you with the best possible resolution.
Once again, thank you for bringing these
“Although I'm keeping the phone as I need one right now it came home in the wrong color I ordered and definitely wasn't In pristine condition like It said it would be. Phone works fine though and no other problems so far.”
Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your kind words and want you to know that making our customers happy is our top priority.
We are thrilled to hear that you found our customer service to be helpful and attentive. Providing exceptional service is something we pride ourselves on, and your positive feedback reaffirms that we are doing things right. Our dedicated team is always ready to assist you with any questions or concerns you may have, so please don't hesitate to reach out to us at any time.
We value your business and are grateful for the opportunity to serve you. Your satisfaction is important to us, and we will continue working hard to ensure that we meet and exceed your expectations.
Thank you again for choosing Smart Cellular. We look forward to providing you with the best possible experience.
Warm regards,
Customer Support Team
Smart Cellular
Dear Daniel, Thank you so much for giving Smart Cellular a 5-star rating! We are thrilled to hear that you had a positive experience with us. Your feedback means a lot to us and encourages us to keep providing excellent service to our valued customers like yourself.
We're glad you found our product to be of high quality and our website to be great. Customer satisfaction is our top priority, and we pride ourselves on delivering top-notch products and a seamless shopping experience.
We truly appreciate your support and hope to have the opportunity to serve you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us.
Thank you once again for your kind words!
Best regards,
Smart Cellular Team
Thank you so much, Monsur, for your amazing 5-star rating of Smart Cellular! We truly appreciate your feedback. We are thrilled to hear that you found our phone to have very good quality. It means a lot to us that you are satisfied with your purchase. Thank you once again for choosing Smart Cellular and for taking the time to share your positive experience. We look forward to serving you again in the future. Thank you and have a wonderful day!
Dear Neil,Thank you so much for your fantastic four-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with our customer service.
We apologize for the significant delay in delivery, but we are glad that you ultimately received the phone as described. Our team works hard to ensure efficient and responsive service, and we're delighted that you found our prices excellent.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value you as our customer and look forward to serving you again soon.
Dear Emma,Thank you so much for giving us a 5-star rating for Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a great experience with us.
We are delighted to know that you are satisfied with your purchase of the refurbished iPhone 8 Plus and that our prompt delivery met your expectations. Providing quality products and efficient service is always our top priority.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future!
Thank you, Jo, for taking the time to leave us a 5-star rating! We're thrilled to hear that you had a great experience with Smart Cellular. We pride ourselves on providing brilliant service, top-notch products, and proper security checks. Our constant communication ensures that you are always in the loop. We appreciate your kind words and thank you for choosing us.
“Awful experience, took three weeks to get phone, can never get speaking to anyone, donβt answer , donβt return calls, donβt respond to emails, and when they do, different people tell you different things. Wrong colour sent. Avoid this company at all costs.”
Dear Patrick,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and bringing these issues to our attention.
Firstly, we would like to sincerely apologize for the inconvenience you faced regarding the delayed delivery of your phone. We understand how frustrating it can be, and we deeply regret any inconvenience caused.
We're sorry to hear that you have had difficulty reaching out to our customer support team. We strive to provide excellent service, and it's disheartening to hear that we have fallen short in this aspect. We will address this matter promptly to ensure that our customers can always reach a member of our team for assistance.
In regards to your concerns about unanswered calls, unreturned calls, and unresponsive emails, we apologize for any inconvenience caused. We understand the importance of timely communication, and we will investigate this matter further to ensure that this does not happen again.
We are truly sorry to hear that you received the wrong color for your phone. This is not the level of service we aim to provide, and we apologize for the mistake. Kindly let us know your preferred color, and we will promptly arrange for a replacement to be sent out to you.
Please know that we take
Thank you so much, Shereen, for your outstanding 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. Your kind words about our excellent customer service, super fast delivery, and accurately described items make us incredibly proud. We are delighted to have met your expectations and would be more than happy to help you with any future orders. Thanks again for choosing Smart Cellular!
“I needed to replace my wifeβs ageing iPhone 6 as it had problems and was no longer updatable.
I selected Smart Cellular from a shortlist of vendors as their reviews were good.
The iPhone 13 pro max which was described as βexcellentβ condition arrived and was, in fact, what I would call pristine! My wife is thrilled with it and it was so easy to set up and use. Brilliant service!”
Dear Martin,Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your positive feedback.
We are glad to hear that you chose Smart Cellular based on our good reviews and that we were able to meet your expectations. It's fantastic to know that the iPhone 13 Pro Max you purchased was in pristine condition and that your wife is thrilled with it. We always strive to provide excellent devices and a seamless set-up experience.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future.
Dear Amanda,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.
We also want to acknowledge your kind words regarding the item as described, its very good condition, the great value for money, and our excellent communication. This feedback truly motivates us to keep delivering top-notch products and outstanding service to our customers like you.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future!
Thank you, Aglt, for your exceptional 5-star rating of Smart Cellular! We truly appreciate your support and are delighted to hear that you had a fantastic experience with us. We're glad you found our item to be fab, the price reasonable, and delivery prompt. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Dear David, Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your support and feedback. We're thrilled to hear that you had an excellent experience with our service and that the iPhone 12 mini you received is just like a brand new one. We strive to provide top-quality products and it's wonderful to know that it served as a great replacement for your iPhone 6s. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Thank you so much for taking the time to leave us a fantastic 5-star rating! We truly appreciate your support and we're thrilled to hear that you are satisfied with Smart Cellular. It's great to know that the phone and battery are performing well for you.We apologize for the delayed delivery, but we're glad everything turned out fine in the end. We always strive to improve our services and will work on ensuring smoother and timely deliveries in the future.
Once again, a big thank you for your kind words and your trust in our products. We're here for you whenever you need any further assistance.
“I have now purchased two iPhones from back market and been very impressed with them, I had an issue with a trade in but this was resolved by customer service. Great prices and company, thank you!”
Thank you so much for your amazing 5-star review of Smart Cellular! We are truly grateful for your kind words and support. We are thrilled to hear that you have purchased two iPhones from us and have been impressed with their quality.
We apologize for any inconvenience you experienced with the trade-in process, but we are delighted to know that our customer service team was able to resolve the issue for you. At Smart Cellular, we strive to provide exceptional service and ensure our customers' satisfaction.
Your appreciation for our great prices and company means a lot to us. We will continue to offer the best products at competitive prices, maintaining our commitment to excellence. Should you need any further assistance, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
Smart Cellular Team
Dear Ash,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you had an excellent experience with our service.
"Just as described. Arrived very quickly." - We are delighted that you found our product to be exactly as described and that it arrived promptly.
We strive to provide top-notch service to all our customers, and your review reassures us that we are on the right track. If there is anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future!
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. We're delighted to know that your phone arrived in perfect condition, just as described, and that the delivery was quick. At Smart Cellular, we strive to provide excellent service and deliver high-quality products to our customers.
Thank you again for choosing Smart Cellular, and we look forward to serving you in the future!
“Purchased a refurbished iPhone12 - good price, arrived on time (kept me informed of progress of the order). The phone is in condition they stated. App migration and update went smoothly. Very happy so far but I have not yet set up the phone.”
Thank you so much for your generous 4-star rating of Smart Cellular! We greatly appreciate your feedback. We're delighted to hear that you had a positive experience with us and that you found the purchasing process smooth. Rest assured, as we promised, we always keep our customers informed about the progress of their orders.We're thrilled that your refurbished iPhone12 arrived on time and in the condition we stated. It's wonderful to know that the app migration and update went smoothly for you. We understand that setting up a new phone can sometimes be a bit daunting, but we're confident that you'll have a great experience once you do.
Once again, thank you for choosing Smart Cellular, and we hope to continue providing you with the best service and products in the future. Should you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.
“I ordered my iPhone 12 64gb phone and went for the pristine, and when it arrived it looked brand new, not a mark on it. Thank you so much Iβm super happy with my purchase and also you offer a 18 month warranty which is peace of mind too.”
Dear Bev,Thank you so much for your amazing 5-star rating of Smart Cellular! We are thrilled to hear that you had such a positive experience with us. We're glad that your iPhone 12 64gb phone arrived in pristine condition, looking brand new without a single mark. Your satisfaction is our top priority, and we're delighted that we were able to provide you with a product that met your expectations. Additionally, we're glad that our 18-month warranty gives you peace of mind.
Thank you once again for your kind words and for choosing Smart Cellular. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
