Dear Julie,Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you found our range of choices to suit your needs. Our team takes pride in providing fast and efficient service to our valued customers like you.
Your recommendation means a lot to us, and we are grateful for your support. If you ever have any further needs or questions, please don't hesitate to reach out. We'll be more than happy to assist you.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future!
Thank you, David, for your fantastic 5-star rating of Smart Cellular! We deeply appreciate your kind support and positive feedback. We are thrilled to hear that your experience with us was an easy sale at affordable prices, with no hassle and a fast delivery service. Providing excellent customer service is our top priority, and it's delightful to know that we have met your expectations. Should you need any further assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
“I was looking for a pre-loved iPhone 12 and the deals on Smartcellular looked good, with prominent banners on the website claiming “premium next day delivery”. I ordered a “pristine” handset which is defined as “The body may have very light scratches, barely visible. The screen will have no scratches.”
I quickly received an email confirming my order, with promise of an update when my order was despatched. After no follow-up for a couple of days (it was Easter) I tried to contact Customer Services. A automated email response advises that they endeavour to reply within two days, so I tried calling the phone line. Over a number of days I called seven times without ever getting through. The live online chat is slightly better but even this requires significant patience, with time from initial enquiry to getting some form of response typically being around an hour.
I finally received my phone a week later. There is a significant chunk from the top right hand corner of the body and the screen has at least one visible scratch. I immediately contacted Smartcellular requesting a partial refund as the phone meets their “excellent” rather than “pristine” grading. I’ve had no response and no refund five days later.
In summary, my new phone is great (it’s a premium product manufactured by Apple) but my experience of Smartcellular is poor.”
Dear Stephen,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your input and we apologize for the inconvenience you have faced.
We understand that the delays in communication and the condition of the phone you received were not up to your expectations. We sincerely apologize for any disappointments caused. This is not the level of service that we strive to provide to our customers.
We would like to assure you that we are addressing the issues you have raised and we are working to improve our customer service and delivery process. We understand the importance of prompt responses and accurate product descriptions.
If there is anything specific we can do to make things right for you, please let us know. Our team is committed to rectifying this situation and ensuring your satisfaction.
Thank you once again for bringing this to our attention. Your feedback is vital in helping us improve our services. We value you as our customer and hope that you will give us another opportunity to serve you in the future.
Dear Lewis,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us.
It's great to know that the phone you bought from us arrived in perfect condition and that you haven't faced any issues so far. We strive to provide high-quality products, and your satisfaction is our top priority.
Moreover, we're delighted that you found our pricing to be fair and reasonable. We always aim to offer our customers great value for their money while ensuring they receive top-notch products and services.
Once again, thank you for your kind words and for choosing Smart Cellular. If you ever need any assistance or have any further feedback, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Dear iPhone,Thank you for taking the time to share your feedback with us regarding your experience with Smart Cellular. We truly appreciate your input and would like to sincerely apologize for the inconvenience you have faced.
We understand that receiving the wrong iPhone color (silver instead of gold) has been frustrating for you. We apologize for any confusion caused during the ordering process, and we are genuinely sorry for any delay in resolving the issue. Your patience is very much appreciated, and we are working diligently to rectify the situation as quickly as possible.
We apologize if there has been a delay in responding to your emails. Rest assured that we are actively reviewing and addressing all customer inquiries. Your case is of utmost importance to us, and we are doing our best to prioritize and resolve it promptly.
At Smart Cellular, we strive to provide our customers with an exceptional experience, and it is disheartening to know when we fall short of that goal. We genuinely value your feedback and would like to ask for your assistance in making things better. If you could kindly provide us with any additional information or specific details about your order, it would greatly help us in expediting the resolution process.
Once again, please accept our sincere apologies for any inconvenience caused. We are committed to
“The ordering process was straight forward and the item arrived in the described condition. Phone only had a very minor scratch (2mm) on metal around rear camera lens which will have no impact on photos and can only be seen when looking very closely. For those that may be interested the battery health was 88% upon receipt for a “Pristine” condition phone.
Only negative was the delivery time wasn’t as advertised but it still didn’t take too long. Order evening of 28th March, arrived afternoon of Saturday 6th April - so just over a week.”
Dear Andy,Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are delighted to hear that you found the ordering process straightforward. We are also glad that the item arrived in the condition as described, with only a minor scratch on the metal around the rear camera lens. We assure you that this scratch will not affect the quality of your photos and can barely be seen unless closely inspected. Additionally, we would like to inform you that the battery health of the phone you received was at 88% upon receipt, which is quite impressive for a "Pristine" condition phone.
We apologize for any inconvenience caused by the delivery time not being as advertised. However, we're glad to know that it did not take too long and arrived in a reasonable timeframe. Your feedback is valuable to us, and we will continue to improve our delivery process.
Once again, thank you for choosing Smart Cellular. We value your trust and hope to serve you again in the future.
Best regards,
The Smart Cellular Team
“Quick and efficient service, highly quality product received. Third purchase now made from Smart Cellular and very happy with performance and durability also.”
Dear Vanessa,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support.
We are delighted to hear that you found our service quick and efficient. At Smart Cellular, we strive to provide top-notch service to our valued customers like you.
We are also thrilled to hear that you are satisfied with the quality of the product you received. Our team works tirelessly to ensure that we offer only the highest quality products to our customers.
Furthermore, we are grateful for your continued loyalty as this marks your third purchase from Smart Cellular. Your satisfaction and happiness with the performance and durability of our products mean the world to us.
Thank you again for your kind review, Vanessa! We look forward to serving you even better in the future.
Warm regards,
Smart Cellular Customer Support
Dear Thank you so much for taking the time to rate Smart Cellular with five stars! We truly appreciate your positive feedback.
We are delighted to hear that your iPhone 7 arrived in perfect condition, as good as new! We strive to provide the best quality devices to all our customers, and we are thrilled to know that you are very happy with your purchase.
Should you have any further inquiries or require assistance in the future, please feel free to reach out to us. We value your satisfaction and are always here to help!
Thank you once again for your support.
Dear Alison,Thank you so much for your wonderful 5-star rating of our company, Smart Cellular! We truly appreciate your support and recommendation. We're thrilled to hear that you found our prices to be great after your phone upgrade, and that the advice provided was helpful to you.
If you ever need any assistance in the future or have any further questions, please don't hesitate to reach out to us. We look forward to serving you again in the near future!
Dear Jerry,Thank you so much for your amazing 5-star rating of Smart Cellular! We appreciate your feedback and are thrilled to hear that our service, price, product, and prompt delivery exceeded your expectations. It's truly heartwarming to know that we provided you with the best possible experience in supplying a decent second-hand phone. We value your support and look forward to serving you again in the future.
Dear valued customer,Thank you for your incredible 5-star review of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are happy with the iPhone you received.
We understand that you didn't get the exact color you were hoping for, but we're glad to know that it didn't hinder your satisfaction. We always strive to provide quick and efficient deliveries, and we're delighted that your experience lived up to your expectations.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We value your support and look forward to serving you again in the future.
Thank you once again for choosing Smart Cellular!
“Hi
Still no sim card tray for the Samsung phone sent to me without a sim card tray. I have sent them 6 emails about the missing sim card tray still nothing done, what use is a phone without a sim card tray. Use this company at your peril”
Hi Ktr,Thank you so much for giving Smart Cellular a 5-star rating! We really appreciate your kind words and support.
We sincerely apologize for the inconvenience you have experienced with the missing sim card tray for the Samsung phone. We understand the frustration it may have caused, and we want to assure you that we take this matter seriously.
Please accept our sincerest apologies for the delay in addressing this issue. We will immediately investigate the situation and ensure that a sim card tray is promptly sent to you. Our team will be reaching out to you via email to provide a resolution and make things right.
At Smart Cellular, we strive to provide the best products and customer service, and we deeply regret falling short of your expectations this time. We value your feedback and will use it to improve our processes for future customers.
Once again, we appreciate your support and patience. If you have any further concerns or questions, please don't hesitate to reach out to us.
Best regards,
[Your Name]
Dear Mr, Thank you so much for the amazing 5-star rating of Smart Cellular! We greatly appreciate your feedback and are delighted to hear that you are satisfied with your purchase.
We're glad to hear that you found the delivery of your order to be fast and secure, and that the device looks good so far. We understand that you haven't had the chance to put it through all the testing yet, but it's fantastic to know that it seems worth the money to you.
If you have any questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help!
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive experience. We look forward to serving you again in the future.
Best regards,
[Your Name]
Dear Iman,Thank you so much for awarding Smart Cellular with a fantastic 5-star rating! Your kind words and recommendation mean a lot to us.
We are delighted to hear that your experience with us was a quick and simple transaction. Providing the best pricing and ensuring a smooth trade-in process is a top priority for us. We are thrilled to know that the money was deposited into your account on the same day we received your phone.
Thank you again for choosing Smart Cellular, and we genuinely appreciate your trust in recommending us.
Best regards,
[Your Name]
Dear Abisola,Thank you so much for taking the time to provide your valuable feedback on your experience with Smart Cellular. We truly appreciate customers like you who share their experiences, helping us identify areas that need improvement.
We sincerely apologize for the inconvenience you have faced regarding your recent purchase of an iPhone 12 and a wired earpiece. It is disheartening to hear that you have yet to receive your order since the 27th of March 2024 and that your emails have been ignored. We understand how frustrating this must be for you.
At Smart Cellular, customer satisfaction is our top priority, and we strive to ensure a seamless shopping experience for our customers. Clearly, this has not been the case in your situation, and for that, we are truly sorry.
We would like to resolve this matter promptly and make things better for you. Could you please provide us with further details or any alternative contact information we can use to address your concerns? Our team is eager to assist you and find a suitable resolution to this issue.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience. We value your relationship with Smart Cellular and are committed to providing you with the customer service you deserve.
Please let us know how we can
“Do not use this company, it might be tempting due to their pricing, but their communication, website security & account reconciliation is appalling. In October, I made an online purchase with PayPal, the transaction was unsuccessful so I tried again with my credit card. No order number generated, 10 days later, both transactions of £425 had been taken from my accounts. There is no sign of receiving a phone. Frankie in customer services is useless, constantly stating there is no order, I’m nearly £900 down with no phone. Cut a long story short, eventually I get a phone, admittedly not the colour I ordered, I make a dispute on my credit card. In January smart cherry chase me for payment, despite me showing the PayPal receipts of payment. Now in April they want to take to the small claims court, because they are unable to reconcile their accounts to find my payment via PayPal for the phone. I have no idea how this company trades, it’s disgusting.”
Dear Emma,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We truly appreciate your honesty and willingness to share your concerns.
Firstly, we would like to apologize for the issues you encountered throughout your purchase process. It is disheartening to hear about the difficulties you faced with our communication, website security, and account reconciliation. We understand how inconvenient and frustrating this must have been for you.
We sincerely apologize for any inconvenience caused by the double charge on your accounts and the delayed delivery. It is unacceptable that you were left without a phone and that our customer service representative, Frankie, failed to provide the assistance you needed.
In regards to the dispute you raised with your credit card, we acknowledge that receiving a phone in a different color than the one you ordered is not the satisfactory outcome we strive for. We apologize for any inconvenience caused by this issue as well.
We understand your frustration with our inability to reconcile our accounts to find your PayPal payment for the phone. We assure you that we are working diligently to resolve this matter and avoid any further complications. We deeply regret that our actions have led you to feel disgusted by our company.
We genuinely appreciate your feedback, as it allows us to identify areas where we need to improve. We would like to make this right for you, Emma. If you have any suggestions for how we can rectify the situation and provide you with a satisfactory resolution, please let us know. Your satisfaction is of utmost importance to us, and we are committed to restoring your trust in our company.
Thank you once again for bringing these issues to our attention. We genuinely apologize for the inconvenience caused, and we look forward to finding a solution that meets your expectations.
Best regards,
Customer Service Department
Dear KWilson,Thank you for your incredible 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
Next day delivery is indeed fabulous, and we're glad to know that your phone arrived promptly. We take great care in ensuring our products are in top-notch condition, so it's wonderful to hear that your phone met your expectations.
Thank you once again for your kind words and for choosing Smart Cellular. We look forward to serving you in the future!
Dear Jill,Thank you so much for your fantastic 5-star rating and review of Smart Cellular! We truly appreciate your time and feedback.
We are thrilled to hear that you had a great experience with us and found our prices for used phones to be excellent. We pride ourselves on offering affordable options without compromising on quality. We're glad to know that your order arrived promptly and that everything is in perfect condition. It's reassuring to hear that you have no need for returns this time.
Thank you for expressing your willingness to choose our company again in the future. We look forward to serving you again and providing you with another seamless experience.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
“Smart Cellular provided me with an amazing experience! Their refurbished apple watch are known for being in excellent condition and often being cheaper than brand new products”
Dear Iman,Thank you so much for giving Smart Cellular a perfect 5-star rating! We truly appreciate your great feedback.
We are thrilled to hear that your experience with us was amazing! Our team at Smart Cellular takes pride in providing top-notch service and delivering excellent products to our valued customers like yourself. We are glad that our refurbished Apple watches have lived up to your expectations in terms of quality and condition.
At Smart Cellular, we strive to offer an exceptional shopping experience while providing affordable options for our customers. It's wonderful to know that our refurbished Apple watches have proven to be both excellent in their condition and cost-effective compared to brand new products.
Thank you once again for your kind words. We look forward to serving you again in the future!
Dear Kate,Thank you so much for your 5-star rating of Smart Cellular! We are thrilled to hear that you are happy with your new phone. It's always a pleasure to know that our customers are satisfied with our products.
If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for your kind review!
