“The phone I bought was advertised as pristine condition,but when I received it I would say it was more of a good condition at best,it had visible scratches on the screen "THIS IS FALSE ADVERTISING".I should be contacting Trading Standards about this cowboy company.”
Hi there,
We’re truly sorry for the inconvenience caused.
Please contact our support team with your order number and any photos of the item. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
Dear Robert,
Thank you for your 5-star review! We’re glad the phone arrived before expected and in immaculate condition. If there’s anything more we can help with, please let us know.
Warm regards,
Team Smart Cellular
“Did a lot of surfing as this is a competitive market but decided on Smart Cellular initially due to cost although happy with choice due to good communication as they kept me informed all through the process. Phone arrived in good time and looked pristine as that what was ordered. Haven’t turned in on as it’s a Christmas present but have no doubts that if there is an issue they will be happy to help.”
Dear Alison,
Thank you for your 5-star review! We’re glad you found Smart Cellular competitive and that our communication kept you informed throughout the process. If there’s anything more we can help with, please let us know.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 5-star review! We’re glad you had great service and an excellent condition phone. If there’s anything more we can help with, please let us know.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 5-star review! We’re glad you’re happy with Smart Cellular. If there’s anything more we can do to help, please let us know.
Warm regards,
Team Smart Cellular
Dear Gareth,
Thank you for your 5-star review! We’re glad you were pleased with the prompt delivery and that you’d recommend us.
Warm regards,
Team Smart Cellular
“Speedy delivery, ordered Saturday evening, received Tuesday.
Quick email responses because I ordered something incorrectly at the same time. I am yet to receive the refund but it has only been a few days. The product recieved is great quality though.
Would use again.”
Dear Rebecca,
Thank you for your 5-star review! We’re glad the product quality meets your expectations and that the delivery and communications were prompt. We’ll assist with your refund as soon as it processes.
If there’s anything more we can do, please let us know.
Warm regards,
Team Smart Cellular
Dear Andrew,
Thank you for your 5-star review! We’re glad you found us kind, helpful, and fast with delivery. If there’s anything more we can do to help, please let us know.
Warm regards,
Team Smart Cellular
“Happy with the price for my old phone, service was very fast and the money transferred to my account on the same day after a friendly telephone call from Tony.”
Dear Tom,
Thank you for your 5-star review! We’re glad you were happy with the price, found the service fast, and that the money transfer went through the same day after your friendly call from Tony.
Warm regards,
Team Smart Cellular
Kind regards,
Team Smart Cellular
“Really Poor. I sent my phone in and I would have graded it as excellent, but they graded as good. If I go on their website and grade it as good, the offer £270.00. Strangely, they offered my £200.00 and when I declined upped it to £230.00 It felt like a bit of a scam to me, so I asked them to return my phone. That was 2 weeks ago and I have received nothing.”
Hi Jamie,
We’re truly sorry for the hassle you’ve faced. Please contact our support team with your order number and details of the return request. We’ll prioritise your case, and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 4-star review! We’re glad you found our service speedy and efficient. If there’s anything we can do to earn that fifth star, please let us know.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 4-star review! We’re glad it arrived quickly and as described. If there’s anything we can do to help as you continue using it, please don’t hesitate to reach out.
Warm regards,
Team Smart Cellular
Dear Roy,
Thank you for your 5-star review! We’re glad to hear your pristine item arrived in the original box and that you’re very happy with the purchase.
Warm regards,
Team Smart Cellular
Dear Sophie,
Thank you for your 5-star review! We’re thrilled to hear you’re enjoying the phone, condition, and fast delivery.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 5-star review! We're delighted to hear the website was easy to use, the purchase was smooth, the product was as described, and delivery was fast.
Warm regards,
Team Smart Cellular
“Posted them my old phone, never received my money for it. Phone them could not find my account and still have never paid me. This was last December and £270 down thanks very much. Please avoid these people!!!!”
Hi there,
We’re truly sorry you’ve had this experience. Please contact our support team with your order details and any documentation you have. We’ll prioritise your case and arrange a resolution as quickly.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Phone is in good working order, as advertised. Unfortunately, it was several days late - one of my main reasons for buying from you was I needed a handset fairly quickly - this didn’t happen and didn’t get my handset for well over a week.”
Dear Reviewer,
Thank you for your feedback. We're happy to hear that the phone is in good working order and we apologise for the inconvenience caused.
If you’d like, we can look into any available options to make this right for you now.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 5-star review! We’re glad you’re satisfied with the refurb iPhone price and that our refund was quick after the Apple box wasn’t available. If you need any further assistance, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
We’re truly sorry for the trouble you’ve experienced. Please contact our support team with your order number. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
