“Purchased a samsung s23 + in good condition, very pleased with the condition of the phone when it arrived, 2nd time ive Purchased a phone from this site, very happy”
Dear Carl,
Thank you for your amazing 5-star review! We're thrilled to hear that you're pleased with the condition of your Samsung S23+ and that this is your second purchase with us. Your continued trust means everything to us, and we’re delighted to have met your expectations once again.
We look forward to serving you in the future!
Best wishes,
Team Smart Cellular
Dear Reviewer,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you enjoyed our service and are happy with your new phone. Your satisfaction means the world to us, and we can't wait to serve you again in the future!
Warmest regards,
Team Smart Cellular
“Lovely phone call today from Tony to finalise the payment for the Iphone I had sold to them. Really friendly customer service from him, payment was in my bank within a few minutes after the call!
Would use this company again!
Thank you”
Dear Amanda,
Thank you for your wonderful 5-star review! We're so glad to hear that Tony provided you with friendly service and that the payment went smoothly. It's great to know that your funds were in your bank quickly! Your satisfaction means a lot to us, and we truly appreciate your support.
We can't wait to serve you again in the future!
Warm regards,
Team Smart Cellular
“Although the phone is fine, the experience and communication was terrible. Firstly, they sent the wrong coloured phone. I sent it back, having paid to ensure it was sufficiently insured. I am still waiting to have the postage refunded over a month later. And even then, they don't appear willing to cover all the cost, so essentially I'm being asked to pay for their mistake. Delivery of the right coloured phone took several weeks. I was told several times it had been dispatched, when it hadn't. Despite emails saying they will respond within 2 days, they never did.”
Hi, we're very sorry to hear about the issues you experienced with your order and the delays in communication. We understand how frustrating this must have been, especially given the mix-up and postage concerns. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. Please contact us at sell@smartcellular.co.uk with your order details, and we’ll do our best to resolve this promptly.
“Wrong colour phone sent and not the condition I paid for!
Phone returned but nothing from them about replacing or refunding, despite several attempts to contact them.
No communication from them at all, phone lines are constantly busy and answerphone message blames Covid 19.
Tracking shows returned phone was received days ago! Despite their website saying it would be sorted the same day.”
We apologize for the inconvenience and lack of communication. We’re reviewing your case and will resolve it as soon as possible. Please feel free to contact us at sell@smartcellular.co.uk if you have any further questions.
Dear Reviewer,
Thank you for the amazing 5-star review! We're so glad to hear that your refurbished iPhone 12 arrived promptly and looked like new. We understand that setting up a new device can sometimes be a challenge, but we're thrilled you persevered and got it all sorted out!
We appreciate your feedback and look forward to serving you again in the future.
Warm regards,
Team Smart Cellular
Dear Ian,
Thank you for the wonderful 5-star review! We’re thrilled to hear that you found our prices to be good and that your delivery was quick. It's great to know that the phone looks fantastic—fingers crossed that it meets all your expectations!
We appreciate your support and look forward to serving you again soon!
Warm regards,
Team Smart Cellular
Dear Alice,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you received your phone in perfect condition and that our team kept you updated during the process. Your patience and understanding are truly appreciated, and our goal is always to provide excellent service.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“My phone was 1o odd days late...kept on appologising.These people have no idea what the other department doing. Takes them 2 days to answer. The phone service is only to pass on massages
I cancelled the order,and also got email to confirm,but the despatch team has no idea...so I get my phone which I returned via the courier still waiting refund which they say takes 10 days”
We apologize for the delays and confusion. Your refund is being processed and should be completed within 10 days. Please contact us at sell@smartcellular.co.uk if you need any help.
Dear Antony,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you experienced excellent communication and customer service, and that your phone feels brand new. Your satisfaction is our top priority!
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Stay clear of this company! Ordered a phone. Never arrived. Was constantly chasing them for updates. They tell you its been dispatched but won't give tracking details out. Cancelled order and had to get money back through bank.”
Dear Valued Customer,
Thank you for your review! We're glad to hear that you're enjoying your new phone, even though the delivery took a bit longer than expected. We appreciate your understanding, and we're delighted that our customer service team was able to assist you effectively.
We look forward to serving you again in the future!
Best wishes,
Team Smart Cellular
“Ordered a phone last Friday. It was acknowledged, but I have heard nothing since. It is now Wednesday. Chat said it was not on line. Giving them today to tell me what is happening before cancelling this. Poor service, no communication.”
“I recently placed 2 separate orders. 1 for an iPhone and 1 for a samsung. The Samsung was part of the next day delivery promotion but it didn't arrive the next day! After chasing it up it arrived after 3 days. The iphone wasn't part of the next day delivery deal but took a couple of weeks to arrive which was longer than expected. Overall not a bad experience as the phones arrived in the condition expected and the prices were reasonable once the discount code had been applied. They also said I'd get free earpods but they haven't shown up yet but it seems I have to email to request them so will see.”
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We're glad to hear that both phones arrived in the expected condition and that you found our prices reasonable. However, we sincerely apologize for the delivery delays you encountered. Your feedback regarding the free earpods is also noted, and we appreciate your patience as we work to ensure customer satisfaction.
We hope to have the opportunity to serve you better in the future!
Warm regards,
Team Smart Cellular
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're thrilled to hear that your son is happy with his new phone and that you found an amazing price. Your satisfaction means the world to us!
Wishing you both lots of fun with the new device!
Best wishes,
Team Smart Cellular
Dear Valued Customer,
Thank you for your amazing 5-star review! We’re so glad you found good value in our services and appreciated our communication. Your feedback is important to us, and it motivates us to keep providing the best experience possible.
We look forward to serving you again soon!
Warm regards,
Team Smart Cellular
“Still haven’t received my phone back informed them on the 16th June that I will not accept the ÂŁ100 as the stated ÂŁ460 previously . After a lot of emails , still no tracking or phone . This is obviously the companies policy to try to get people to accept very small offers by hanging out the return process .”
Dear Customer,
Thank you for your fantastic 5-star review! We’re delighted that you were able to conclude the sale of your S24 Ultra smoothly after some communication. Your satisfaction is our top priority, and we’re glad to have been part of your experience.
If you need any further assistance, don't hesitate to reach out!
Best wishes,
Team Smart Cellular
“So I was searching for a good value S24 and Smart Cellular came up in Google. I game them a try, and I have to say, I'm glad I did. The phone arrived within 48hrs. The condition was much better than I expected and its performing great. Im so glad I gave you guys a try.
Thank you”
Dear Chris,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you found great value with your S24 purchase and that it exceeded your expectations. It's wonderful to know the phone arrived swiftly and is performing well for you.
We truly appreciate you giving us a try and look forward to assisting you again in the future!
Best regards,
Team Smart Cellular
“Can I start by saying this was my first purchase from smart cellular, checked reviews after, not encouraging, however I bought 2 older iPhone 6s. Arrived fairly quickly, prices, what I wanted to pay, condition as expected for age, both worked well, one was an iPhone 7 result ! I can’t remark on refunds as did not need to, quite happy with phones.”
