“Great prompt delivery. Got the wrong coloured phone but that wasn’t a problem. I tried to call them with a query but there was no one to answer a call. But they responded very quickly to my email.”
Dear Reviewer,
Thank you for your 4-star review! We’re glad the prompt delivery worked for you. We’re glad our email response was quick and we strive to make our communication process smooth.
We appreciate your feedback and hope to serve you again soon.
Warm regards,
Team Smart Cellular
Hi Adele,
We’re sorry for the inconvenience caused. Please contact our support team with your details, and we’ll provide a quick resolution for you.
Please rest assured, we’ll prioritise your case to get this resolved quickly.
Warm regards,
Team Smart Cellular
“Bought a refurbished phone, great price and phone arrived just as described.
Delivery was by Royal Mail and arrived by date I was given. Would recommend this company.”
Dear Joyce,
Thank you for your 5-star review! We’re glad the refurbished phone met your expectations and that delivery via Royal Mail arrived on time. We appreciate your recommendation and look forward to serving you again.
Warm regards,
Team Smart Cellular
Dear William,
Thank you for your 5-star review! We’re delighted you were pleased with the service, competitive prices, and that the phone arrived in pristine condition. We appreciate your recommendation and look forward to serving you again.
Warm regards,
Team Smart Cellular
Dear William,
Thank you for your 5-star review! We’re glad you were happy with the excellent service, competitive pricing, and that the phone arrived in pristine condition. We appreciate your recommendation and look forward to serving you again.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 5-star review! We’re glad you’re happy with the refurbished iPhone and that it looks like new. We appreciate your feedback and look forward to serving you again.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 5-star review! We’re glad the Samsung S22 is in pristine condition and that our service met your expectations. We appreciate your feedback and look forward to serving you again.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your wonderful 5-star review! We’re thrilled you’re happy with the Pixel 9 Pro and that it arrived in just 2 days. Your satisfaction is our top priority, and we truly appreciate your kind words.
We hope to serve you again soon!
Warm regards,
Team Smart Cellular
Dear Den,
Thank you for the wonderful 5-star review! We’re glad the Smart Cellular phone is performing well and that you received quick delivery. Your satisfaction means a lot to us.
We hope to serve you again soon!
Warm regards,
Team Smart Cellular
Dear Trevor,
Thank you for your wonderful 5-star review! We’re thrilled you’re pleased with the iPhone 15 and that it looks like new. We hope your wife loves it for her birthday.
We hope to serve you again soon!
Warm regards,
Team Smart Cellular
Dear William,
Thank you for your wonderful 5-star review! We’re thrilled you’re happy with the service, price, and the iPhone’s immaculate condition. We appreciate your feedback and look forward to serving you again.
Warm regards,
Team Smart Cellular
“Used the warranty as there was green lines appeared on screen, it took over 60 days, many emails, many calls to be fobbed of with excuses and promises of replacement and or refund, took a lawyers letter for them to get finger out and replace my handset, would seriously think about purchasing from this company”
Hi there,
We’re genuinely sorry for the inconvenience caused.
Please contact our support team with your details so we can prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Warm regards,
Team Smart Cellular
“The new S23 samsung phone I have purchased is excellent and in perfect condition and working order ans i will be buying all my future phones from smart cellular as they are also very good prices.”
Dear Peter,
Thank you for your wonderful 5-star review! We’re thrilled you’re enjoying your new S23 and that you’re happy with the price. We look forward to helping you with future purchases.
We hope to serve you again soon!
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your wonderful 5-star review! We’re glad you’re happy with your new mobile purchase and that you’re already considering another product soon. We appreciate your support and look forward to serving you again.
Warm regards,
Team Smart Cellular
“Ordered a 'pristine' iPhone 11 as a gift and was pleasantly suprised that it came in an Apple box (not the original box).
This looked as good as a new one, but at a far cheaper price combined with an extra £15 discount.
Delivery is slow and did not arrive by the date stated.
With the 18-month warranty, it is always safe buying one from Smart Cellular.”
Dear André,
Thank you for the wonderful 5-star review! We’re glad you were pleasantly surprised by the Apple-style packaging and the value you found, including the extra discount and 18-month warranty. We appreciate your patience and hope to serve you again soon!
Warm regards,
Team Smart Cellular
“Communication is terrible I have proof of how many times I have contacted and received no reply. Black Friday deal comes with a free pack and received nothing. I have given chances I would like my free pack please immediately as it has spoilt a present.”
Hi there,
We’re genuinely sorry for the inconvenience caused.
Please contact our support team with your order number and details so we can investigate immediately.
Please rest assured- we’ll make this right.
Warm regards,
Team Smart Cellular
“After much research and comparison between companies, I bought a refurbished phone from Smart Cellular. I can sincerely say the experience has been outstanding from the beginning. They had the best price for what I needed: a pristine iPhone 13 Pro 256m. Delivery was safe and swift and the phone is perfect- literally pristine with amazing battery life. I am happy to be able to buy a refurbished phone for environmental and human rights reasons and I do recommend Smart Cellular.”
Dear JF,
Thank you for your wonderful 5-star review! We’re thrilled to hear you’re satisfied with the refurbished iPhone 13 Pro and that the purchase aligned with your goals. It’s great to know the price, delivery, and battery life met your needs.
We appreciate your kind recommendation and hope to serve you again soon.
Warm regards,
Team Smart Cellular
“WOULD NOT RECOMMEND!!
They sent me the wrong phone, and it was very difficult to resolve it. Unacceptable customer service, there is a reason it's the cheapest!!!”
Hi Finlay,
We’re sorry for the inconvenience caused. Please contact our support team with your order details so we can assist you further.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your fantastic 5-star review! We're delighted to hear that you think the phone is brilliant and the price is amazing. Your satisfaction is our top priority, and we truly appreciate your kind words.
We hope to serve you again soon!
Warm regards,
Team Smart Cellular
“I have given a 2 star due to the after sales appaling non existant service! My phone was delivered almost a month ago and whilst I ordered a black one I was sent a white one but the correct model. I tried telephoning but after a long while on hold I was cut off. I emailed them twice and included a photo and full explanation and have not yet received a response after almost a month. Today I received a request to leave feedback so here it is. In my honest opinion the phone is a great phone at a great price but the wrong colour was supplied. The after sales service is as bad as you could get.
I hope others have a better overall experience than I have had.
Maybe I will get a response now and some sort of offer to exchange my phone or at least a partial refund for my trouble. I won't hold my breath though.”
Hi Paul,
We’re genuinely sorry for the inconvenience caused.
Please send your order number to our support team so we can sort this issue and discuss a possible solution as quickly as possible.
We’ll make this right.
Warm regards,
Team Smart Cellular
