“The price was right, delivery was fine it was the unacceptable delay in receiving the phone that caused an issue. The expectation for delivery should have been set more realistically. Correspondence with the service team needs to be sharper and not have built in delays,particularly on emails. Got there eventually and the product is excellent , as described.”
“I bought a refurbished iPhone 12 from Smart Cellular at a very competitive price which included a discount. Post sale communication was great and delivery was fast. The phone came in a iPhone box with a brand new charging cable. I went for a phone in 'good' condition, and other than a few tiny imperfections, the phone looks like new. I'm very happy with the service received from Smart Cellular.”
“Original phone purchased stopped working within a couple of weeks.
I returned the phone (which had completely died) and received confusing emails about not having deleted personal data (which I couldnât because the phone had died). I then waited 2 months before any kind of response or solution. Trying to get hold of anyone was very difficult. Auto email responses promise a response within 2-working days. I did not receive a response for over one month. I thought you might be a scam company. I read further reviews for people online who also experienced poor service. During this time my mother was without a phone (I had purchased the phone for her as her old one was broken). Iâm her 70s she was non contactable during the time of waiting for the replacement phone. Thankfully itâs resolved now but took far too long.”
“Communication was good and phone arrived quickly. Condition is as described and battery health is fine at 87%. Overall very pleased with my phone. Thank you.”
“Phone arrived in original box and as described.would have been 5* if the next delivery as promised on website happened rather than 2 day as outlined in email confirmation.”
“Ordered two, one arrived. Took order without advising not available due to supplier issue. Despite best efforts of sales item sat at despatch from 16:30 until following day.
Well pleased with the one that arrived, perfect condition and very well packed. Just disappointed with communications”
“The handset is absolutely fine. The delivery time was 9 working days(11 days from ordering) I was under the impression from the website I would see the phone in 2-3 days.”
“Smart Cellular are professional and efficient when you place an order.
Great customer service company was busy but i was kept informed with my order all the way.
I had a query with the grading between Pristine and Excellent but once this was explained i understood.
I cannot fault this company great products and service i recommend.
Thank you”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! Weâre glad to hear that you received great service and that the item matched your expectations. We apologize for the longer delivery time, and your feedback helps us continually improve our shipping processes.
We appreciate your support and look forward to serving you again in the future. If you have any questions or need assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Ordered two "pristine" phones: an S23U 512GB and a S21 256GB. The S23 arrived promptly but battery condition is barely on the edge of acceptable, and the bezel is missing paint from scrapes that are visible even in a new case. The S21 wasn't even despatched for nearly 2 weeks. No apology. No regular updates. I'm still waiting for it after I had to leave for a foreign trip. Customer service (Frankie) was truly awful: completely unhelpful, unsympathetic, unapologetic, adversarial. Even during an ongoing email exchange, response to emails was never sooner than at least 48 hours (per their "policy") on each message, as a result of which I was not able to get the S21 despatched to a different address. Really poor experience. Won't be shopping here again. Moreover, the company's response to complaints like this is always (check their responses) a hollow "thanks for your valuable feedback, we're committed to improving, please get in touch if there's anything else we can help with" - but never an offer of refund, compensation or restitution.”
Dear Michael,
Thank you for your excellent 5-star review! We're thrilled to hear that you experienced fast delivery and that everything was as described. Your satisfaction is our top priority, and itâs wonderful to know we met your expectations.
We appreciate your support and look forward to serving you again soon. If you have any questions or need assistance, donât hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your wonderful 5-star review! We're thrilled to hear that you experienced excellent service and quick delivery, and that the phone was as described. Your satisfaction is our primary goal, and it's always rewarding to know we've met your expectations.
We truly appreciate your support and look forward to assisting you again in the future. Should you have any questions or need help, please donât hesitate to reach out!
Best regards,
The Smart Cellular Team
“I ordered a phone that was supposed to be in brilliant condition. On the website it stated that delivery would be 2-3 working days. After the 3 days had passed and I had not received the phone, I had to contact customer services, to be told that the delivery time frame has been extended and will now be upto 5 working days (without my prior consent which is illegal in the uk). When I complained, I was then offered a replacement phone in a different colour, which would get to me the next day. I was told the phone is in "pristine" condition. When it arrived the next day, it had scuff marks all along the corners, back of phone and the bottom had a crack in it. This is what they tried to sell to me FOR THE PRICE of a phone meant to be in "brilliant" condition which I initially paid for. The phone they sent me was AT BEST, in "good" condition and was certainly not pristine.”
Dear Ruquiyya,
Thank you for sharing your experience with us, and we sincerely apologize for the inconveniences youâve faced regarding your order. We understand how disappointing it can be when the product you received does not meet the standards promised on our website.
We take customer feedback seriously, particularly concerns about delivery timelines and product conditions. Your comments will help us enhance our service and ensure that all customers receive the quality they expect.
Please reach out to our customer service team at your earliest convenience so we can resolve this matter for you. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your fantastic 5-star review! We're absolutely delighted to hear that you are pleased with the phone and that it arrived quickly and in great quality. It's wonderful to know that it was just what you needed for your dad!
Your satisfaction brings us joy, and we appreciate your kind words. If you ever need assistance or have any questions in the future, please feel free to reach out.
Best regards,
The Smart Cellular Team
Posted 3 weeks ago
Dear Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that youâre totally delighted with the phone and that it arrived quickly in great quality. Itâs fantastic to know it was just the right fit for your dad!
Your kind words truly motivate us, and we appreciate your support. If you ever need any assistance in the future, please donât hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your outstanding 5-star review! Weâre so pleased to hear you found great value for money and that our customer service kept you updated about your order. Communication is key for us, and itâs wonderful to know it made your experience even better!
Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or need assistance, please donât hesitate to get in touch!
Best regards,
The Smart Cellular Team
