“Smart Cellular were very efficient at all stages of the process. They emailed me at every point in the process and when I spoke to someone they were very polite and informative.”
Dear Chris,
Thank you for your kind 4-star review! We're pleased to hear that you found our service efficient and our team polite and informative throughout the process. Communication is key for us, and it's great to know we kept you updated every step of the way.
We appreciate your feedback and look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“I sent them my phone which they undervalued; in fact I did not recognise it from their description. Now in spite of two emails and two calls they will not send my phone back to me. What are they trying to hide?”
Hi Bradley, we’re really sorry to hear about your experience with the undervaluation of your phone and the difficulties in retrieving it. It’s completely understandable to feel frustrated when expectations aren’t met, particularly regarding your property.
We take your concerns seriously and would like to resolve this situation for you. Please reach out to our support team once more, and we’ll do our best to assist you. Your feedback is essential for us to improve our service.
Warm regards,
Team Smart Cellular
Dear Customer,
Thank you for your fantastic 5-star review! We're delighted to hear that your iPhone arrived in pristine condition, just as you expected. It's wonderful to know that the delivery met your satisfaction as well.
We appreciate your support and look forward to serving you again soon!
Best wishes,
Team Smart Cellular
“I am overall very pleased with my Iphone 13 which was delivered in pristine condition as ordered with no scratches or marks. Delivery did take longer than expected but my call to customer services did seem to do the trick as the phone was received the following day. Getting through to customer services however did prove difficult. I would recommend this company but have given 4 stars as delivery was slightly delayed.”
Dear Customer,
Thank you for your valuable review! We're delighted to hear that your iPhone 13 arrived in pristine condition. We understand that the delivery delay was a concern, and we appreciate your patience. It’s great to know that our customer service team was able to assist you effectively.
We truly value your recommendation and look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“The phone clearly was not in stock and despite promises never turned up. Extremely difficult to contact customer services. Finally managed to cancel the order after about 3 weeks when I managed to get through by pretending I wanted to place an order and reordered elsewhere for next day delivery. Would not use again.”
Hi there, we’re really sorry to hear about the difficulties you faced with your order and our customer service. It’s frustrating when expectations aren’t met, and we sincerely apologize for any inconvenience caused during this process. Your feedback is incredibly valuable to us as we strive to improve our communication and service.
Please feel free to reach out to our support team again, and we’ll do our best to assist you moving forward. We appreciate your patience and understanding.
Warm regards,
Team Smart Cellular
“They told me 4 times that phone had been dispatched, but tracking number never even appeared on the Royal Mail site. No phone arrived. No refund. Terrible communications no one ever answers the phone. I suspect the guarantee is worthless as you can never get hold of them. Just starting chargeback with my credit card company. Would give zero stars but not an option.”
Hi C, we’re really sorry to hear about your experience with the phone dispatch and communication. It’s frustrating not to receive the product as expected, and we completely understand your concerns about the lack of tracking information and responsiveness from our team.
We value your feedback greatly, and we want to resolve this for you. Please reach out to our customer service team, and we’ll do our best to assist you. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Warm regards,
Team Smart Cellular
“Initially very happy with the phone and the price. However after a couple of months of use, the screen became faulty. Green lines started to appear and it felt lose. The screen progressively got worse and I requested a return for a refund. The phone was returned in as new condition (used with protective case and screen protector) and received on 2nd September by Special Delivery. Still no acknowledgement of return or receiving my refund!”
Hi there, we’re really sorry to hear about the issues you’ve faced with your phone and the lack of communication regarding your return. It's frustrating when a product doesn't meet expectations, especially after such a short period of use. We appreciate your patience and recognize how important timely refunds are.
Please reach out to our customer service team so we can look into this matter for you and ensure you get the resolution you need. Your feedback is valuable to us, and we want to make sure we address your concerns.
Warm regards,
Team Smart Cellular
“Lack of communication. I recently received a faulty device and emailed them but never heard anything back so I had to take the device to get fixed independently. Will not be using this company again”
Hi there, we’re truly sorry to hear about your experience with our communication and the faulty device. We understand how frustrating it can be not to receive a response, and we sincerely apologize for the inconvenience this has caused. Your feedback is essential, and we take it seriously as we work to improve our support.
Please reach out to our customer service team so we can assist you further and address your concerns. We truly value your feedback and appreciate the opportunity to make things right.
Warm regards,
Team Smart Cellular
“Very disappointed. Lack of communication on multiple occasions with phone not answered and no response to emails.
Despite claims of faster payments - still waiting for payment despite multiple attempts to chase this. I wouldn’t use them again”
Hi there, we're truly sorry to hear about your disappointing experience with our communication and payment process. We strive to provide timely responses and support, and it's disheartening to know we fell short in your case. Your feedback is invaluable to us, and we are committed to improving our service.
Please don’t hesitate to reach out to our customer service team, as we want to assist you in resolving this issue promptly.
Warm regards,
Team Smart Cellular
“I would leave no stars if you could, they literally stole my phone from me and I have had to call the police.
Sent my phone in with a quote of £455 and they offered me £150. It was a brand new phone, not even used. They said they would send it back and didn't. Now cannot get a response from them. Like I said, I have had to report the phone stolen to the police. You have been warned.”
Hi there, we're truly sorry to hear about your experience and the distress it has caused you. The situation you described is concerning, and we take such matters very seriously. We deeply value our customers and strive to handle every transaction with integrity.
We encourage you to reach out to our customer service team directly so we can understand your situation better and assist you appropriately. Your feedback is essential, and we want to ensure that we resolve this for you.
Warm regards,
Team Smart Cellular
“They offered me £420 for my brand new phone, i sent my phone but I was told because is in contact they give me less for it, this is just a trick they use to pay less, I didn't want less money so I asked them to send it back to me, I havevto beg every day till finally they sent it back, worst phones selling experience i ever had.”
Hi Csaba, we're sorry to hear about your experience and the confusion regarding the valuation process. We strive for clarity and fairness in our transactions, and it's disappointing to hear that we fell short in your case. Your feedback is valuable to us, and we want to ensure you feel supported moving forward.
Please reach out to our customer service team directly, and we will do our best to assist you with your concerns.
Warm regards,
Team Smart Cellular
Dear Emma,
Thank you so much for your wonderful 5-star review! We’re overjoyed to hear that you found our service to be swift and reliable, and that your new phone met your expectations. Your feedback about both value and condition truly brightens our day!
We can’t wait to assist you again soon!
Warm regards,
Team Smart Cellular
“Great service. Good comms throughout, Royal Mail tracked delivery, speedy, new phone in great condition, was slightly cheaper than anywhere else. Battery condition was good. Really pleased.”
Dear Nick,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with our service, from the communication to the speedy delivery. It’s wonderful to know you found everything to your satisfaction, especially the condition and value of your new phone.
We look forward to serving you again soon!
Best wishes,
Team Smart Cellular
Dear Lucy,
Thank you so much for your amazing 5-star review! We're thrilled to hear that Tony left such a positive impression on you. He's truly a gem, and we appreciate you taking the time to share your experience.
We look forward to assisting you again soon!
Warm regards,
Team Smart Cellular
Dear Andy,
Thank you for your fantastic 5-star review! We’re so glad to hear that you received exactly what you were looking for and that our service met your expectations. Your satisfaction means the world to us, and we truly appreciate your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Bought my new phone a couple of months ago.not been used apart from when i first set the phone up on recieving it.From being worth between 700 and 800 for trade it.you tell me it has scratches on the screen and on the edge.both front screen and internal screen came with screen protectors on.You then offer me a regrade of £70.
This is the 2nd time this has happened with you.i feel like I'm trying to be conned and have requested the return of the device.
I will not be using you again”
Hi there, we're really sorry to hear about your disappointing experience with your recent phone valuation. We understand how frustrating it must be to feel that you're not receiving a fair evaluation, especially when you took care to protect your device. Our goal is to provide transparent and fair valuations, and we apologize if we fell short in this instance.
We've noted your request to return the device, and we'll do our best to resolve this situation swiftly. If you have any further concerns or need assistance, please don’t hesitate to reach out to us.
Warm regards,
Team Smart Cellular
“I would give zero stars if possible. I'm still waiting for my device back which I sent off weeks ago now. The grading they gave was way off so I asked them to return it. They've ignored all of my responses so will be forced to file a police report for theft.”
“Took nearly two weeks to receive my order
Email and called numerous times, without getting a definitive response
Customer service was poor.
All they needed to do was update my order and seem like they cared
Eventually spoke to someone who gave a damn and received it shortly afterwards
When order arrived it was exactly as described
Very happy with the phone
Please improve customer service”
Dear Chris,
Thank you for taking the time to share your experience. We sincerely apologize for the delays and the lack of communication you encountered; this is not the standard we strive for. We're glad to hear that you eventually spoke to someone who could assist you and that you're happy with your phone. Your feedback about customer service is valued, and we will take it onboard to make improvements.
We appreciate your understanding and look forward to serving you better in the future!
Warm regards,
Team Smart Cellular
Dear Customer,
Thank you for your wonderful 5-star review! We’re delighted to hear that you are pleased with both your new phone and the service you received. Your satisfaction is our top priority, and we appreciate you sharing your positive experience with us.
We look forward to serving you again!
Best wishes,
Team Smart Cellular
