Thank you very much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate customers like you who provide valuable insights into our services. We are truly sorry for the inconvenience you faced regarding the lack of response via phone calls, texts, and emails, as well as the delay in posting your phone.At Smart Cellular, customer satisfaction is our utmost priority, and we deeply regret any inconvenience caused to you. We understand how frustrating it can be to face such issues after making a purchase. We sincerely apologize for not meeting your expectations in this regard.
We value your business and would like to make things right. We kindly request you to provide us with more details about your specific situation so that we can investigate and address the problem promptly. Your feedback is essential in helping us improve our customer service standards and ensure that such issues are not repeated in the future.
Once again, we extend our sincere apologies for any inconvenience caused and thank you for bringing this matter to our attention. We hope to have the opportunity to enhance your experience with Smart Cellular in the future. Please feel free to reach out to us with any further concerns or suggestions on how we can better serve you.
Dear Michelle, Thank you so much for your wonderful 5-star rating and review of Smart Cellular! We greatly appreciate your feedback.
We're thrilled to hear that the phone you ordered for your son arrived in excellent condition and is in perfect working order. It brings us joy to know that he is delighted with his new iPhone.
Thank you once again for choosing Smart Cellular, and we hope you had a fantastic Christmas. If you ever need any further assistance, please don't hesitate to reach out to us.
Best regards,
Smart Cellular Team
“what went wrong ??? everything from receiving the iphone, i had to return it with the promise of refunding the postage £335 for phone £22 to return it, The phone was returned with more faults !! i returned it once more at my expense again with promises never fulfilled £365 out of my pocket and no working iphone !!!
i have been offered a refund
I have offered an exchange
i have had apologies
4 MONTHS LATER THEY HAVE HAVE MADE SO MANY PROMISES AND STILL NOTHING HAS BEEN DONE !!!!
DO YOUR SELVES A FAVOUR AND DO NOT USE THESE DISPICABLE PEOPLE
you may save yourselves a lot of hastle
regards Tony”
Dear Tony,Thank you for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We truly appreciate customers like you who share their experiences, as it helps us identify areas where we can improve our services.
Firstly, we would like to sincerely apologize for the inconvenience and frustration you have experienced throughout this process. It is disheartening to hear that you had to return the iPhone multiple times and encounter additional faults each time. We understand how disappointing and inconvenient this must have been for you.
We assure you that this is not the level of service we strive to provide to our valued customers. We apologize for any unfulfilled promises and delays you have encountered. Please be assured that we are committed to resolving these issues promptly and efficiently.
In light of the situation, we would like to offer you a full refund for the purchase amount as a gesture of goodwill. Alternatively, if you would prefer, we can arrange for an exchange with a fully functioning iPhone. Additionally, we would like to extend our sincerest apologies for the inconvenience and frustration caused.
To address your concerns and rectify this situation, we kindly request you to provide us with your preferred resolution or any specific steps you believe would help in making things right for you. We genuinely value your opinion, and your feedback will aid us in improving our services.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. We sincerely hope to rectify this matter promptly and restore your faith in our company.
Thank you for bringing this to our attention, and we look forward to resolving the situation to your satisfaction.
Best regards,
Smart Cellular Customer Support
Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your valuable feedback and are glad to hear that you found our phone to be good.
We apologize for any inconvenience caused by the slow delivery experience. We understand the importance of timely delivery and we strive to improve this aspect of our service. Your feedback has been noted and we will work on ensuring a smoother delivery process in the future.
Once again, we appreciate your kind words and your support. If you have any further concerns or need any assistance, please don't hesitate to reach out to us. We are here to help!
Best regards,
Jeff S
Thank you so much for your amazing 5-star rating and review of Smart Cellular! We greatly appreciate your support and are thrilled to hear that you were satisfied with your experience. We understand the importance of receiving items in excellent condition and on time, so we're delighted that your order arrived promptly and in pristine condition. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Thank you so much for your glowing 5-star rating of Smart Cellular! We truly appreciate your kind words and we're thrilled that you found our products to be exactly as advertised and delivered to your satisfaction : ) Your satisfaction is our utmost priority, and we're committed to providing high-quality cellular solutions. If you ever need any assistance or have any questions, please feel free to reach out to us. Thanks again for choosing Smart Cellular!
Dear Hailee,Thank you so much for the fantastic 5-star rating you gave Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us. It means a lot to us that you took the time to share your satisfaction.
We're delighted to hear that the phone you purchased from us worked straight out of the box. Providing our customers with high-quality products that are ready to use immediately is our top priority. If there's anything else we can assist you with or any further feedback you'd like to share, please feel free to reach out to us.
Once again, thank you for your trust in Smart Cellular. We look forward to serving you again in the future!
Best regards,
Jeff S
Thank you for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and we're glad to hear that you found the quality of the phones you purchased excellent. We apologize for the slow delivery and assure you that we are working towards improving our shipping process. Your satisfaction is our priority and we hope to serve you even better in the future. Thank you for choosing Smart Cellular!
Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a brilliant phone and service experience with us. Your satisfaction is our top priority, and we are grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Smart Cellular!
“Delayed delivery claiming busy then receive message saying due a text before delivery. Chased it up a few days later gave them the tracking code they sent me, and the sent me a photo of someone door in Glasgow, I’m in Cheshire. Won’t be buying from them again”
Dear Phil,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We genuinely appreciate your honesty and value your opinion.
Firstly, we would like to apologize for the inconvenience caused by the delayed delivery and the subsequent confusing communication. We understand how frustrating it can be to expect a package promptly, only to face unexpected delays and receive misleading messages. Please accept our sincerest apologies for the inconvenience caused by this.
We are genuinely sorry that this incident has left you dissatisfied with our services, and we want to assure you that this is not reflective of our usual standards. We take your feedback seriously and would like to address the issue to prevent similar occurrences in the future.
In order to rectify the situation and make things right, we kindly ask for your assistance. If you have any specific suggestions or ideas on how we can improve our delivery process or enhance our communication, we would greatly appreciate hearing from you. Your insights are invaluable to us and will aid us in ensuring a smoother and more reliable experience for our customers going forward.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your feedback is highly appreciated. If there's anything else we can do to assist you,
Thank you so much for your wonderful 5-star rating and feedback about Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a brilliant experience with us. Rest assured that we always strive to deliver our products in excellent condition. We look forward to serving you again in the future.
Dear Greg,Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with Smart Cellular.
Your feedback is invaluable to us, and we're delighted that our services have met your expectations in terms of both price and quality. We're committed to delivering excellent products and services at reasonable prices, and it's always rewarding to know that we've achieved that with customers like yourself.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
Jeff S
Thank you so much for leaving us a wonderful 5-star rating for Smart Cellular. We are delighted to hear that your device arrived in pristine condition, just as promised. Our team works tirelessly to ensure that all products are delivered promptly, while also maintaining a competitive price range.
We appreciate your kind words about our fast delivery service and commitment to providing an excellent customer experience. Your satisfaction is our top priority, and we are thrilled to know that we could meet your expectations.
Should you have any further questions or need any assistance in the future, please do not hesitate to reach out. We look forward to being of service again.
Best regards,
Jeff S
Smart Cellular Team
Dear Tom,Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your kind words and are thrilled to hear that you deem our services as the best. Providing fast and reliable service is indeed our top priority, and it brings us immense joy to know that we were able to meet your expectations. Your satisfaction is our ultimate reward, and we look forward to serving you in the future.
Best regards,
Jeff S
Thank you so much for giving Smart Cellular a fantastic 5-star rating! We are thrilled to hear that you had a great experience with our service and that you were satisfied with the quality of your phone purchase. We truly appreciate your support and we would be more than happy to assist you again in the future. Thank you for choosing Smart Cellular!
Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and we're glad to hear that you received your phone promptly and as described. We understand how important it is for your Christmas present to be flawless, and we assure you that our team has worked diligently to ensure its quality.
Rest assured, we have taken all necessary steps to maintain the highest standards of product quality and customer satisfaction. However, if you encounter any issue or have any concerns, please don't hesitate to reach out to our customer support team. We'll be more than happy to assist you in any way we can.
Once again, thank you for choosing Smart Cellular, and we hope the recipient enjoys their Christmas present!
Warmest regards,
Jeff S
Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and we're glad to hear that you had a positive first impression of our phone.
We're delighted to know that the phone you received looks very clean with no marks or scratches. Your satisfaction is our top priority, and we always strive to deliver high-quality products to our valued customers.
We hope that you'll have an amazing experience using our phone when you finally get the chance to use it after Christmas. Should you have any questions or need any assistance, please don't hesitate to reach out to our customer support team.
Once again, thank you for choosing Smart Cellular, and we wish you a joyful holiday season!
Best regards,
Jeff S
Thank you so much for taking the time to give Smart Cellular a 5-star rating! We truly appreciate your feedback and are delighted to know that you had a great experience with us. We are dedicated to providing high-quality refurbished phones that look and function like new. Your recommendation means the world to us! Should you have any further needs or questions, please don't hesitate to reach out. We look forward to assisting you again in the future. Thank you once again for choosing Smart Cellular!
Thank you so much for taking the time to rate Smart Cellular with five stars! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us.
We are committed to delivering top-notch service to our valued customers, and we are glad to know that your phone arrived on time and in the condition as described. Providing you with a seamless shopping experience is our priority, and we strive to meet and exceed your expectations.
Once again, we sincerely thank you for your kind words and for choosing Smart Cellular. If you need any assistance or have any further questions, please do not hesitate to reach out to us. We are here to assist you every step of the way.
Best regards,
Jeff S
Smart Cellular
Dear C,Thank you so much for your 5-star rating of Smart Cellular! We greatly appreciate your kind feedback.
We are thrilled to hear that the phone you purchased from us was exactly as described and in great condition. It's amazing to know that our communication was up to your expectations as well.
We are glad to have earned your trust, and please know that we would be more than happy to serve you again in the future.
Thank you once again for choosing Smart Cellular and for taking the time to share your positive experience with us!
Best regards,
The Smart Cellular Team
