“The phone took over 3 weeks to arrive and I had to chase. I purchased a ‘Pristine’ phone and it has scratches on the screen. I emailed with a photo and 6 days later I have not heard anything back , so very disappointed”
“Very easy to order phone, arrived promptly. There was a problem with a mark on the screen, however after emailing the team I returned the phone as I had requested a pristine model and got postage cost back. A replacement phone was sent to me within a week. More than happy with new phone, looks brand new. 😃”
Dear Steve,
Thank you for your wonderful 5-star review! We're so glad to hear that your ordering experience was easy and that your replacement phone arrived promptly. It’s great to know that our team was able to assist you promptly with the issue and that you’re happy with the new device! 😃
Your satisfaction is our priority, and we appreciate your understanding throughout the process. If you have any more questions or need assistance in the future, please feel free to reach out. We're here for you!
Best regards,
The Smart Cellular Team
Dear Heather,
Thank you for your wonderful 5-star review! We are so pleased to hear that you're extremely happy with your phone and that it arrived in pristine condition, just as advertised. Providing our customers with quality products is our top priority, and it’s great to know we hit the mark for you!
If you ever need assistance or have any questions in the future, feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Posted 1 week ago
Dear Heather,
Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that you’re extremely happy with your phone and that it arrived in pristine condition as advertised. Your satisfaction is our top priority, and it’s great to know we hit the mark!
If you have any questions or need assistance in the future, please don’t hesitate to reach out to us. We're here to help!
Best regards,
The Smart Cellular Team
Dear Kabiby,
Thank you for your wonderful 5-star review! We're so pleased to hear that your order arrived quickly and that you're loving your new phone. Your satisfaction is our top priority, and it's great to know we've met your expectations!
If you need any assistance or have questions in the future, please feel free to reach out. We're here to support you!
Best regards,
The Smart Cellular Team
“Needed to update my mobile and after a thorough search of the refurbished market I decided that Smart Cellular provided the best overall value package and I was not disappointed with the either the product or the delivery service”
Dear Dorset,
Thank you for your wonderful 5-star review! We’re so pleased to hear that you found the best value in our refurbished market and that both your product and delivery met your expectations. It's our goal to provide a seamless experience, and your satisfaction tells us we’re on the right track!
If you need any further assistance or have questions down the line, please don’t hesitate to contact us. We’re here to help!
Best regards,
The Smart Cellular Team
“I would definitely recommend Smart Cellular, very good service and the phone arrived as per their information, well packed and protected.... excellent company to deal with.”
“Great web site - good range of phones and the condition is as described, good value for money, delivery with in 5 working days - good communication, item was well packaged.”
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're excited to hear that your order was sorted and dispatched quickly. We understand how eager you must be for your new purchase to arrive!
If you have any questions or need assistance, feel free to get in touch. We're here to help!
Best regards,
The Smart Cellular Team
Dear Irishrover79,
Thank you for your incredible 5-star review! We are so pleased to hear that your second experience with us was just as faultless as the first. It’s our priority to ensure that our products are well-packaged and delivered quickly, so we're thrilled that you are happy with everything!
Your recommendation means a lot to us. If you ever need assistance or have any questions, feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We’re so pleased to hear that your phone arrived promptly and provided great value for money. It's always our aim to ensure that our customers have a positive experience with us.
If you ever need assistance or have questions in the future, please feel free to reach out. We're here to assist you!
Best regards,
The Smart Cellular Team
“I wanted to return the phone I had bought for a refund. I knew that I needed to do this within 30 days of receipt. I was on the 30 days, so used online chat who advised me that because I had made the request within 30 days, I was eligible.
Called a couple of weeks later, spoke to customer service agent who told me that my phone had been received, but that I had requested a replacement: simply not true! They agreed to make change and arrange for a refund which “should be with you within a few days”.
Three days later, I received an email advising that a new phone was due to be delivered. When it arrived, I called back. I received INCREDIBLY rude customer service; she told me that what I had been told by an online chat about the timing of returns (that I was in time) was irrelevant: and also the advice that she herself had given me a few days before this call (“I’ll arrange a refund for you”) was also irrelevant :”you signed up to our terms and conditions”. In addition m, the replacement phone was in a worse condition than the one I had originally received.
I very rarely lose my temper with people, because I appreciate that they have a job to do: but in this case, her arrogance, refusal to acknowledge that the advice I’d been given previously had any relevance: her continually talking over me and in a condescending tone really got my goat: and I’m afraid that I did swear down the phone at her, which I am not proud of.
So now I have a phone I don’t want; I’m £8.50 down on the return postage, and an extremely unhappy customer.
I won’t be buying anything from this company again. Ever.”
“I shopped around for different deals and got better prices on smart cellular, the phone looks very good. All seems great and I have recommended my friends as well.”
“Sent a phone back due to top speaker not working- over 2 x weeks ago and not heard anything from them!! It was a present for my mums birthday and now she has no phone . Not replied to any email and no answer on telephone number . Feeling very frustrated and hope I hear very soon otherwise I will have to seek further advice to resolve this.”
