Dear M,
Thank you for your amazing 5-star review! We're delighted to hear that you received great customer service and found the perfect phone in excellent condition. Your recommendation means so much to us!
We’re here to help with any future needs or questions you might have. Looking forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Marcus,
Thank you for your fantastic 5-star review! We're thrilled to hear that your phone arrived early and in excellent condition. It’s always our goal to provide quick and reliable service.
If you ever need assistance or have questions in the future, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Harry,
Thank you for your outstanding 5-star review! We're thrilled to hear that you found our service and prices to be unbeatable. It's always our aim to provide value and exceed expectations, and we're glad to know we succeeded with you.
If you have any further questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Posted 2 months ago
Dear Harry,
Thank you for your outstanding 5-star review! We’re delighted to hear that you found our service to be great and our prices unbeatable. It’s our mission to provide exceptional value and we’re thrilled that you noticed our efforts, even beyond the first page of search results.
Your feedback truly motivates our team. If you have any questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Ordered phone march 25th phone arrived today 30th April after many promises of delivery next week then next week and so on
When the phone arrived is was in the condition advertised which is a big plus unfortunately let down by misleading delivery promises
Would I recommend yes for quality of item and a maybe on delivery but only because of waiting so long”
Dear Mark,
Thank you for your 4-star review! We appreciate your feedback and are glad to hear that the phone arrived in the condition advertised. However, we sincerely apologize for the delays and any confusion regarding delivery timelines.
We strive to provide a seamless experience, and your insights are invaluable in helping us improve. We hope to serve you better next time and appreciate your recommendation regarding the quality of our items!
If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Smart Cellular Team
“Impressed with the phone I purchased, but delivery significantly later than suggested. Upon order I received an email the next day confirming the phone had been despatched and would arrive the following working day. A week later, still awaiting the phone, I received another email saying the phone had been despatched and would arrive the next working, which it eventually did - meaning the phone arrived nearly 2 weeks after order - not the 2 days suggested on the web site.”
Dear Customer,
Thank you for your 3-star review and for sharing your experience with us. We're glad to hear that you are impressed with the phone you purchased, but we truly apologize for the delays in delivery. We understand how important it is for our customers to receive their orders on time and appreciate your patience throughout this process.
Your feedback regarding delivery timelines is invaluable, and we are continuously working to improve our shipping procedures. We hope to provide you with a smoother experience in the future.
If you have any further concerns or need assistance, please don't hesitate to reach out. We appreciate your support!
Best regards,
The Smart Cellular Team
“I was told the phone had been dispatched on two occasions only to find that this was not true. The impressive website advertises overnight delivery but my experience was very different as it took over two weeks from order! The web messaging system works rather slowly but the help telephone is never answered. On a positive note the phone when it arrived was well packaged and exactly as ordered. Please stop over promising on delivery.”
Dear Customer,
Thank you for your 3-star review and for taking the time to share your experience. We're glad to hear that the phone arrived well-packaged and met your expectations. However, we sincerely apologize for the frustration caused by the delivery delays and the misinformation regarding dispatch.
We recognize the disappointment that comes with unmet delivery promises, and we appreciate your feedback on this matter. It's essential for us to improve, and your comments will help us address these issues.
If you have any further concerns or need assistance, please reach out to us. We appreciate your understanding and hope to serve you better in the future.
Best regards,
The Smart Cellular Team
Dear Nic,
Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed our quick service and love your refurbished phone. Providing quality products and speedy service is always our mission.
We truly appreciate your feedback, and if you need any assistance or have questions in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“Price was good and phone is as advertised and purchased so happy with that (so far but only had it for one day). However, as per other reviews below the delivery was not great. Granted I bought it on the Tues before Easter so there were 2 Bank Holidays, however it said delivery on the 17th when I made the purchase on the 15th. I got an email late afternoon on the 16th saying it had been despatched and providing me with a tracking number. From the afternoon of the 16th to the afternoon of the 25th Royal Mail tracking just said they were expecting it. I finally got it on the 29th so not very happy with that at all. I did email them twice and they did reply both times. I was told on the 24th that it was with the courier and would be with me tomorrow, it wasn’t. When it didn’t arrive “tomorrow “ I emailed again and was told it would be with me soon. It was Tim that replied both times and the second time he did apologise for the inconvenience so I have no complaints about not being answered, just that the delivery was pants.”
Dear Customer,
Thank you so much for your fantastic 5-star review! We're thrilled to hear you were impressed with the good price, delivery, and tracking information. It’s great to know your phone arrived in perfect condition without any scratches!
Your satisfaction is our priority, and we're grateful for your feedback. If you need anything in the future or have questions, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Offered the iPhone 15 at a very good price. Email communication was good and the phone was delivered on time. A well managed purchase at the right price”
Dear John,
Thank you for your stellar 5-star review! We're thrilled that you found the iPhone 15 at a great price and appreciated our communication and timely delivery. Your satisfaction is our priority, and it’s fantastic to hear that you had a well-managed purchase experience.
If you have any questions or need assistance in the future, don’t hesitate to reach out. We look forward to assisting you again soon!
Best regards,
The Smart Cellular Team
“I had some I inital problems with getting my order. In the end it took 3 weeks to arrive and I was concerned that it would never turn up. Now that I finally have my handset, it is as expected. I had a variable experience with Customer Services. Sometimes I got a reply to texts and emails, sometimes I didn't but there was never anyone available if I tried to call. Those that did reply tried to help as best as they could. I still don't know what caused the delay though.”
Dear Customer,
Thank you for your 3-star review and for taking the time to share your experience with us. We're glad to hear that your handset met your expectations, but we sincerely apologize for the initial delays and your mixed experience with Customer Services.
We understand how frustrating it can be when communication isn't consistent and orders take longer than anticipated. Your feedback is immensely helpful, as it highlights the areas where we need to improve. We are committed to making our processes better so that future experiences are much more seamless.
If you have any questions or need further assistance, please feel free to reach out. We appreciate your support and hope to serve you better next time!
Best regards,
The Smart Cellular Team
Dear Roland,
Thank you for your outstanding 5-star review! We're thrilled to hear that you found our service quick and efficient, and that our description of the phone met your expectations. It’s always our goal to provide the best products at the right price.
We truly appreciate your feedback and support. If you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“I love the i phone 8 plus larger screen than the norm Pristine condition very prompt delivery a very good price and all aspect of the purchase were very professional”
Dear Saflady,
Thank you for your fantastic 5-star review! We’re thrilled to hear that your Samsung S22 arrived quickly and in perfect condition—it's wonderful to know you're enjoying your new phone.
If you ever need assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“I got a £15 discount off the phone I was buying. Phone was as it should be. Only real downside was lack of communication but delivery was in the time frame given so all ok”
“Not quite 5** as there was a very long delay and a lot of chasing up involved, updates would have been appreciated to alleviate my concerns.
On positive side, we’ll worth the wait, arrived well packed, the phone is as described and like new condition with acceptable battery health.”
“3rd time ordering and service was really good. As the most recent order was like new, they called so I could send evidence to verify my address. Phone is like new as described, and delivery was super quick (received the phone the same week). I would recommend!”
“Ordered an iPhone 12 but received the wrong phone a few days later. We contacted Smart Cellular who eventually offered either a 10% discount to keep what we had or an exchange. We opted for the exchange and sent the wrong item back. We are now around 8 weeks later and the company refuses to respond to emails or live chat. When we talked to someone on the phone they were rude and said they were having supply issues with the iPhone 12. We still don't have a phone or a refund.”
