Dear Valued Customer,
Thank you for your amazing 5-star review! We're so pleased to hear that you were happy with our service and that your product arrived as advertised in just two days. Delivering a great experience is what we strive for, and your satisfaction is the best reward we can receive.
If you need any assistance or have questions in the future, feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you chose Smart Cellular for a second time and that you were pleased with our pricing and prompt delivery. Your loyalty means a lot to us!
We truly appreciate your kind words and look forward to serving you again in the future. Should you have any questions or need assistance, please feel free to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re pleased to hear that you found our prices competitive and experienced quick delivery. It’s fantastic to know that your phone arrived in great condition and that you were satisfied with our service.
We truly appreciate your feedback and look forward to serving you again in the future. If you have any questions or need further assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Delighted with both phones, as described. Not so happy with poor communications , basically lied to by staff, obviously not in stock when order placed and just fobbed off when asked where the phone , allegedly sat for a week in their despatch department.”
Dear Arthur,
Thank you for taking the time to share your feedback. We’re glad to hear that you’re delighted with both phones and that they met your expectations. However, we sincerely apologize for the poor communication you experienced regarding your order. We strive for transparency and timely updates, and we regret that we fell short in this instance.
Your comments are invaluable to us, and we will ensure that we address this within our team to improve our service. Thank you for your understanding. If there's anything we can do to assist you further, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Excellent and seamless process. Pristine quality phone. Very good price. Got a discount for taking out insurance. Packaged well. Prompt delivery. Would definitely recommend. 18 months warranty. Customer service is excellent. No difficulties whatsoever.”
Dear Anthony,
Thank you so much for your amazing 5-star review! We are thrilled to hear that you found the process excellent and seamless, and that you are happy with the pristine quality of your phone. It's great to know that you took advantage of our discount on insurance, and that the prompt delivery and careful packaging met your expectations.
Customer service is a cornerstone of our commitment, and we're delighted that you had a positive experience with our team. Your recommendation means the world to us, and we look forward to serving you again in the future. If you ever need assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We're delighted to hear that you found our product to be exactly as described, and that you appreciated the competitive pricing. We understand that the postage delay was due to Royal Mail, and we appreciate your understanding in that regard.
If you have any more feedback or need assistance in the future, don't hesitate to get in touch. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Ben,
Thank you for your wonderful 4-star review! We're delighted to hear that your order arrived within just 5 days, and that your overall experience with us was a positive one. We truly appreciate your trust in us, and we're excited that you're planning to shop with Smart Cellular again in the future.
If you have any questions or need assistance, please feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Tom,
Thank you for your wonderful 5-star review! We're delighted to hear that your phone arrived quickly and in pristine condition, and that it's working perfectly for you. It's great to know that you recognize the value for money and the positive impact on reducing e-waste.
Your support means a lot to us, and we're here to help whenever you need anything in the future. Enjoy your new phone!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We're delighted to hear that you love your phone and found our team helpful during the return process. We understand that battery life is crucial, and we're sorry to hear it didn't meet your expectations.
If there's anything else we can assist you with or any further feedback you'd like to share, please reach out. Your satisfaction is important to us, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your amazing 5-star review! We're delighted to hear that you’re satisfied with your Samsung S21+ and that it arrived in such great condition—just like new! It’s always our goal to offer competitive pricing, and we’re glad you found that as well.
Your appreciation means the world to us, and we can’t wait to assist you again in the future. If you have any questions or need further assistance, feel free to reach out.
Best regards,
The Smart Cellular Team
Dear Adam,
Thank you for your wonderful 4-star review! We're delighted to hear that you found our prices great and that you're pleased with the quality of your handset. We truly appreciate your feedback regarding the communication about your order delivery—we're always looking for ways to improve the experience for our customers.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re pleased to hear that the product matched the description and is working well for you. Your satisfaction is our priority, and we’re glad to know that you’re enjoying your purchase.
If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Delivery stated 2-3 days I ordered on 12th March.
I received an email informing it had been dispatched via Royal Mail on 14th March. .
On the 18th I was told it has not actually been dispatched
I desperately needed the phone within the 2-3 days advertised for my elderly mother who had no phone and needs emergency support. I would have paid extra for expedited shipping had I known.
Customer services was rude and unhelpful and really seemed not to care at all. If you need your phone quickly order elsewhere!”
“My daughter ordered an iPad but changed her mind after receiving.it,iPad was perfect but she decided wanted to hold off and get a newer model.in future,returned iPad to smart cellular ,iPad checked and refunded within a week,I can recommend smart cellular 100% as in all my dealings and purchases I haven't been let down once,superb company,highly recommended”
Dear Alan,
Thank you for your wonderful 5-star review! We’re delighted to hear that the return process for the iPad went smoothly and that you found our service to be reliable. It's great to know that you've had consistently positive experiences with Smart Cellular.
Your recommendation means a lot to us, and we’re here to help whenever you need assistance in the future. If you have any questions or need support, please feel free to reach out.
Best regards,
The Smart Cellular Team
“I bought an iPhone 11 which was faulty. I sent it back after a lot of hassle then you returned it to me claiming it's not faulty. Now I'm left with an £180 phone which doesn't work and can only get £80 for it in local shops because it's faulty. Your guarantee doesn't work and your customer service is terrible”
“Absolutely appalling, I ordered my phone last Friday, 7th March, with an expected delivery date of Tuesday and Wednesday this week. I took time off and waited for delivery, which did not arrive. I called customer service and was informed that my order would be with me by Friday. I have emailed and had no confirmation and no one has got back to me. I have called again this morning to be told that it hasn't been despatched yet, but she can escalate it and it could arrive tomorrow. Multiple times I was told that I could request a refund, but all I want is my phone that was paid for in full on 7th March”
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that you were pleased with our service and that your phone arrived in pristine condition. Your recommendation means the world to us!
If you ever need anything in the future or have questions, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
