“A few challenges with my original device but this was replaced and new one works a treat. Condition of phone was excellent and was fantastic value for money”
Dear Kevin, Thank you so much for leaving us a 4-star rating for Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you found our service and product to be of great value. We apologize for any challenges you faced with your original device, but we're glad that we were able to replace it for you. It's wonderful to know that the new device is working perfectly fine and that you are satisfied with its excellent condition. We hope you continue to enjoy your purchase and have a fantastic experience with Smart Cellular. Thank you again for choosing us!
Dear John,Thank you so much for your 5-star rating of Smart Cellular! We greatly appreciate your support and feedback. It's wonderful to hear that you were satisfied with your purchase and had a positive experience with us.
We are thrilled to inform you that your order was dispatched on time and we're glad to hear that it arrived even quicker than estimated. We take pride in ensuring prompt and reliable delivery service. Furthermore, we are delighted to know that the product arrived in great condition.
Thank you once again for choosing Smart Cellular and for taking the time to share your positive experience. We value you as our customer and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
“I recently purchased a new iPhone 15 Pro from Smart Cellular. They delivered it to my address very quickly, and the device is perfect. I really recommend it.”
Dear Mo,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your positive feedback.
We are delighted to hear that your recent purchase of the new iPhone 15 Pro from Smart Cellular exceeded your expectations. Our team prides itself on delivering orders promptly, and we are thrilled that your device arrived swiftly. It's also wonderful to know that the device itself is in perfect condition.
Your recommendation means a lot to us. Should you ever require any further assistance or have any questions, please do not hesitate to reach out to us. We are here to provide exceptional service and support.
Thank you once again for choosing Smart Cellular. We hope you continue to enjoy your new phone!
Best regards,
Smart Cellular Team
Dear Gordon,Thank you so much for your incredible 5-star rating of Smart Cellular! We deeply appreciate your feedback and support.
We are thrilled to hear that you ordered the iPhone 12 Pro Max and that you're very pleased with it so far. Our utmost goal is to ensure that our customers receive products in great condition, and we are delighted that your experience aligns with our commitment to quality.
If you have any further inquiries or require assistance, please don't hesitate to reach out to us. We are always here to provide exceptional service to valued customers like yourself.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Thank you so much for taking the time to give us a 5-star rating, SIDALI! We greatly appreciate your support and feedback. We're thrilled to hear that you are very happy with your purchase and find the phone to be of good quality. If you have any further questions or need any assistance, please don't hesitate to reach out. We're always here to help. Thanks again for choosing Smart Cellular!
Dear Paul,Thank you so much for your fantastic 5-star rating of Smart Cellular! We're thrilled to hear that you were pleased with your purchase and highly recommend our company. Your kind words mean a lot to us!
We strive to provide exceptional products and services to our valued customers, and it's always rewarding to receive such positive feedback. If you have any questions or need any assistance in the future, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular. We truly appreciate your support and recommendation.
“Got the new phone in pristine condition as advertised, delivered on time, i cannot fault the service. Would recommend to anyone based on my experience.”
Dear [Reviewer],Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had a great experience with Smart Cellular.
We are delighted to know that you received your new phone in pristine condition, just as advertised, and that it arrived on time. Providing excellent service is our top priority, and we're glad we could meet your expectations without any issues.
Your recommendation means a lot to us. We aim to deliver the best possible experience to all our customers, and your positive feedback encourages us to continue providing top-notch service.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future!
Dear Thank you so much for your exceptional 5-star rating of Smart Cellular! We greatly appreciate your kind words and feedback.
It warms our hearts to hear that you and your son had a fantastic experience with our service. We strive to provide great service to all our customers, and we are delighted to know that we were able to make your son's day by providing him with a phone that exceeded his expectations.
Moreover, we are glad to hear that our team granted you a £5.00 discount. It is always our aim to offer the best value to our customers, and we're glad we could make that happen for you.
Once again, thank you for taking the time to share your positive experience with us. We truly value your loyalty and trust in our brand. Please don't hesitate to reach out if there's anything else we can assist you with in the future.
Warm regards,
[Your Name]
Smart Cellular Team
“Phone was not delivered through some fault with Smart Cellular. 24 hours delivery was actually 2 weeks. However, when phone eventually arrived it was as described
In the sales notice and worked. Staff were helpful, responsive and sported things out. But he delay in delivery caused considerable inconvenience. Had I known how long delivery was to take, I’d have bought the phone from another provider”
Dear, Thank you so much for taking the time to share your feedback regarding your experience with Smart Cellular. We genuinely appreciate your honesty and the opportunity to make improvements based on your valuable comments.
Firstly, we would like to sincerely apologize for the delayed delivery of your phone. We understand how frustrating it can be to wait for a product that was promised to be delivered in 24 hours, only to receive it after two weeks. We take full responsibility for this oversight and assure you that we are actively working on addressing the underlying issues to prevent any similar occurrences in the future.
We are glad to hear that despite the delay, the phone eventually arrived as described in the sales notice and worked perfectly. It is also a pleasure to know that our staff were helpful, responsive, and managed to sort things out for you. However, we fully acknowledge that the inconvenience caused by the delivery delay could have been avoided with better communication and more accurate estimates.
We truly value your business and would like to make things better for you moving forward. If you have any suggestions or specific ways in which we can improve our services, we would greatly appreciate your insights. Your feedback is invaluable to us in our mission to constantly enhance the overall customer experience.
Once again, thank you for bringing these issues to our attention, and we genuinely apologize for any inconvenience caused. We will do everything possible to ensure such incidents do not recur, and we hope to have the opportunity to serve you better in the future.
Dear Terry,Thank you so much for taking the time to share your feedback about Smart Cellular. We truly appreciate customers like you who voice their experiences and concerns, as it helps us improve our services.
First of all, we apologize for the unfortunate incident you encountered with scammers on our site. We understand how frustrating and disappointing it must have been for you. We take these matters very seriously, and we are currently working diligently to address and tackle any fraudulent activities associated with our platform.
Your input is invaluable to us, and we would love to hear more about your specific experience to ensure we can prevent similar incidents from happening in the future. If you could kindly provide additional details regarding the issue you encountered, it would greatly assist us in enhancing our security measures and protecting our valued customers.
Please know that customer satisfaction is our top priority, and we are committed to ensuring a trustworthy and reliable experience for everyone who uses our services. We are constantly improving our systems to provide a safe and secure environment for transactions and interactions.
Once again, we sincerely appreciate your feedback, and we thank you for bringing this matter to our attention. If there is anything else you would like to share or if you have any suggestions on how we can make things better, please
“got a emial from saying if i give them a review, that i would get some free airpods, so though why not, i did them a one stare as they fauild to deliver and also messed me about giving my money back, had to make a paypal claim, as they was clearly not giving it back, kept leaving me on read also, anyways after leaving a one stare and emial them as it said i needed to do that in the email to get the airpods, well they came back saying as i did not give them a five stare i will not be getting the airpods, what a joke of a company, to be honest i was not exspecting them to send me them, and really would say to anyone readying this DO NOT BUY from them as they clearly do not care”
Dear Andrew,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate your honesty and for bringing these issues to our attention.
We apologize for the inconvenience and frustration that you faced with regard to the offer for free Airpods. We understand how disappointing it must have been to not receive the promised item and to have difficulties getting your money back. It is not the level of service we strive to provide to our valued customers.
We are truly sorry if there was any miscommunication or confusion regarding the review process and the reward. We understand that our response stating that a five-star review was necessary for the Airpods came across as unfair and misleading. This does not align with our company values and we apologize for any frustration it may have caused.
We genuinely value your opinion and we want to make things right. We would like to personally discuss your concerns and find a way to rectify the situation. Could you please let us know how we can reach you? We are committed to addressing these issues promptly and ensuring that our customers' trust and satisfaction are restored.
Once again, thank you for bringing these matters to light. We greatly appreciate your feedback and your willingness to share your experience. We will do everything in our power to improve and provide a better customer experience in the future.
Kind regards,
Smart Cellular Customer Support
Dear Floree,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. "Great service and super quick delivery. Recommend!" Your feedback means the world to us, and we can't thank you enough for taking the time to share your satisfaction. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help!
Dear Chris,Thank you so much for your glowing 5-star review of Smart Cellular! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our services.
"Very good offer, competitively priced and delivered on time." - This short text perfectly captures the essence of what we strive to offer our customers. We are committed to providing excellent deals at competitive prices, while ensuring prompt and on-time delivery of our products.
Once again, thank you for your generous rating and kind feedback. It was a pleasure serving you, and we hope to continue providing you with top-notch service in the future.
Dear Mike,Thank you so much for taking the time to give us a 4 star rating for Smart Cellular! We truly appreciate your feedback and are glad to hear that you had a positive experience with us.
Additionally, we would like to extend our gratitude for your understanding regarding the issue with the wrong color. We apologize for any inconvenience caused and it's great to know that we were able to rectify the situation by knocking £10 off.
We are committed to providing excellent service, and your kind words serve as encouragements for us to continue delivering exceptional products and experiences.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future!
“Easily the worst service I've ever experienced since online shopping began.
I've now been waiting 17 days for my phone to arrive. Correction I've been waiting 17 days for it to even be dispatched. Almost impossible to speak to anyone in this disaster of a company. Only way I got a response was to open a PayPal dispute, which is still on going.
They won't refund me. They just expect me to keep waiting and waiting and waiting.
Avoid them like the plague”
Dear,Thank you for taking the time to provide your feedback on your experience with Smart Cellular. We sincerely appreciate your honesty and apologize for the inconvenience you have faced.
We understand that waiting for your phone to arrive for 17 days without it even being dispatched is unacceptable. We apologize for the delay and for any difficulty you encountered when trying to reach out to us. This is not the level of service we strive to provide.
We are truly sorry to hear about your ongoing PayPal dispute and the frustration you have been experiencing. We assure you that we are actively working towards resolving this issue as quickly as possible.
Your feedback is valuable to us, and we genuinely want to make things right. We would be grateful if you could share with us any suggestions or specific steps we can take to improve our service and prevent similar situations from occurring in the future.
Once again, we apologize for the inconvenience you have faced, and we appreciate your understanding. We are committed to rectifying this situation and ensuring a better customer experience.
Thank you for bringing these concerns to our attention.
Best regards,
Customer Service Team
Smart Cellular
“Great site, good options, cheap products quickly delivered and I love the bartering function. Shame about follow up customer service that don't answer phones, respond to emails, and woe betide you if you miss the 30 day return window - even if it's because they didn't answer your emails...”
Dear Paul,Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We truly appreciate your kind words and are thrilled to hear that our service has made you a happy customer!
At Smart Cellular, our primary goal is to provide the best possible customer experience. We are constantly working hard to improve our services and ensure that all our valued customers, like yourself, receive outstanding support and satisfaction.
If there's anything else we can assist you with or if you need any further guidance, please don't hesitate to reach out. Our dedicated team is always here to help!
Thank you once again for your valuable feedback, Paul. We truly appreciate your support.
“I am disgusted with this company. Ordered an iPhone 12 mini in blue . Got an email to say it was on its way . Next day I get a call saying they actually didn’t have a blue one and would I accept a white phone , made it clear NO. Couple of days later a white one turns up at my house , and not in pristine condition like I had ordered for the blue phone . Tried emailing and calling the company ( no one answers ) . Really fed up with the company and would never use them again.”
Dear Noel,
Thank you so much for taking the time to leave Smart Cellular a 5-star rating! We are thrilled to hear that you had a positive experience with us. Customer satisfaction is our top priority, and we are overjoyed to know that we met your expectations. Should you have any questions or require further assistance in the future, please don't hesitate to reach out. Thank you once again for your support, and we look forward to serving you again.
Dear Kelly,Thank you so much for your amazing 5-star rating of Smart Cellular! We are thrilled to hear that you are extremely happy with your purchase of the iPhone 11. Your kind recommendation means a lot to us, and we couldn't be happier to have provided you with an affordable phone that meets your needs.
If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We are always here to help and ensure you have the best experience with our products and services.
Thank you once again for choosing Smart Cellular and recommending us to others!
Best regards,
Smart Cellular Team
Thank you so much, Gaswarm, for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. It's great to know that you found our prices to be reasonable and were impressed by the quick delivery. We always strive to provide top-notch service and ensure that our customers receive products in excellent condition. Should you ever need any assistance in the future, please don't hesitate to reach out. Thanks again for choosing Smart Cellular!
Thank you so much for your fantastic 5-star rating and for taking the time to review Smart Cellular! We are thrilled to hear that you had a positive experience with us. Your kind words about our good and quick delivery, as well as the phone's great condition, mean a lot to us. We really appreciate your recommendation and are grateful for your support. If you need anything else in the future, please don't hesitate to reach out. Thank you again!
