“Overall a good service
Phone eventually arrived it’s lovely as promised pristine condition Bought as an unlocked phone- but it’s not- customer service has been good. You need to be patient with this company”
Dear [Reviewer],Thank you so much for taking the time to share your 4-star rating for Smart Cellular. We truly appreciate your feedback and are glad to hear that overall, you had a good experience with our service.
We apologize for any inconvenience caused by the unlocked phone not being as expected. However, we are pleased that our customer service has been able to assist you during this process. We understand that patience is important when dealing with this company, and we appreciate your understanding.
Once again, thank you for your support and for choosing Smart Cellular. If you have any further questions or need assistance, please don't hesitate to reach out to us. We are here to help.
Best regards,
[Your Name]
Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your kind words and we're thrilled to hear that you found us easy to deal with. Our team always strives to provide the best prices on the internet and deliver phones exactly as described. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Dear [Reviewer],
Thank you so much for awarding Smart Cellular with a magnificent 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our product and service.
At Smart Cellular, we strive to provide top-notch customer satisfaction. Your kind words regarding our quick delivery and helpful customer service mean the world to us. We are delighted to know that we could meet your expectations.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Warm regards,
[Your Name]
“I got a pristine iPhone 14 and it was certainly in pristine condition although with battery health at 91% I had thought this may be higher. The USB cable was missing and has been promised. Communication was easy and overall I am happy with the experience.”
Dear Chris,Thank you for taking the time to leave a 4-star rating for Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We're glad to hear that the iPhone 14 you purchased from us was in pristine condition, matching your expectations. We apologize for the battery health being at 91%; while it is still a good health level, we understand your desire for it to be higher. Rest assured that our team carefully assesses each device before listing it for sale.
We apologize for the missing USB cable, and we want to assure you that it has been promised to you. Please feel free to contact our customer service team if you need any further assistance regarding this matter.
It's great to know that the communication was easy throughout the process, making your experience smoother. Our goal is to provide top-notch customer service, and your satisfaction means a lot to us.
Thank you once again for your valuable feedback. If you have any more questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
[Your Name]
Smart Cellular Customer Support
“I ordered an iPhone 8, 256GB. It was as described. Perfect pristine condition. Unfortunately I had to return it as I didn’t realise that IPhone 8
does not support IOS17. I have ordered an iPhone Xs that does support IOS17.
Thank you for your prompt delivery and advice for returns and advice on suitable phone.”
Dear [Reviewer],Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us.
We apologize for any inconvenience caused regarding the compatibility of the iPhone 8 with the latest operating system, IOS17. We understand that it may have been an oversight on our part, and we deeply regret any confusion caused.
We're glad to hear that you were satisfied with the condition of the iPhone 8 and we appreciate your decision to return it. We hope the iPhone Xs, which is compatible with IOS17, will be a perfect fit for your needs.
It's great to know that you found our delivery process prompt and our advice regarding returns and suitable phone choices helpful. We always strive to provide excellent service and assist our customers in any way we can.
Once again, we genuinely appreciate your feedback and hope to assist you again in the future. Should you have any further inquiries or need any assistance, please feel free to reach out.
Thank you for choosing Smart Cellular!
Warmest regards,
[Your Name]
Thank you so much for taking the time to leave us a 5-star review, Brett! We truly appreciate your kind words and are delighted to hear that you had a positive experience with Smart Cellular. Your feedback means a lot to us and serves as a great motivation for our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
Dear Frederick,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate customers like you who take the effort to let us know about their experiences, as it helps us improve our services.
We sincerely apologize for the inconvenience you faced regarding the delivery of your phone and the pending refund. We understand how frustrating it can be when expectations are not met, and we deeply regret the disappointment you have experienced.
Your concerns are absolutely valid, and we want to ensure that we rectify the situation as soon as possible. We would be extremely grateful if you could provide us with more details regarding your issue and the best way for us to assist you. Our main goal is to make things right for you and regain your trust in our services.
Once again, we apologize for any inconvenience caused and thank you for reaching out to us. We value your feedback and look forward to resolving this matter to your satisfaction.
“Phone arrived promptly. I had a couple of queries after delivery but my questions weren't answered, I was just sent a generic reply saying I could exchange the phone or return for a refund”
Dear [Reviewer's Name],Thank you so much for taking the time to share your feedback on Smart Cellular. We genuinely appreciate your kind words and are thrilled to learn that you had a positive experience with our service.
At Smart Cellular, customer satisfaction is our top priority, and your feedback reassures us that we are succeeding in our mission. We strive to exceed expectations by providing exceptional customer service and ensuring seamless connectivity at all times.
We are here to assist you in any way we can, so please don't hesitate to reach out if you have any further queries or require any assistance. Our dedicated support team is always available to help.
Once again, thank you for choosing Smart Cellular, and we hope to continue serving you with utmost satisfaction in the future.
Warm regards,
[Your Name]
Smart Cellular Team
“Claimed the phone had a battery problem and was only worth £55, then offered £65 then I had to pay to get it back, sold to another online company for £135, avoid this company.”
Dear Customer,
We appreciate your feedback and the opportunity to clarify our valuation process. At Smart Cellular, we provide competitive offers based on a comprehensive assessment of each device. It is important to note that our evaluations are conducted by specialists who do not have the facilities to repair devices, which can influence the offer made for a device with reported issues.
In the case of your phone, our technicians identified a battery problem that significantly impacted the valuation. While we understand that you were able to sell your device to another company for £135, it's possible that they have in-house repair capabilities that allow them to offer more for devices that require servicing.
We strive for transparency in our communications and regret any inconvenience you may have experienced. Our aim is to provide a service that is fair and beneficial for all parties involved.
Thank you for your understanding, and we wish you the best with your future endeavors.
Warm regards
Dear [Reviewer's Name],Thank you so much for taking the time to rate our services with a stellar 5-star review. We truly appreciate your feedback and the trust you have placed in Smart Cellular.
It brings us immense joy to hear that you purchased a phone from us and found it to be in pristine condition, like new. We take great pride in ensuring that all our products meet the highest standards of quality before reaching our customers.
Moreover, we understand the importance of transparent communication and we're glad to hear that you appreciated our efforts in confirming the shipment details, including the tracking information. We strive to keep our customers informed every step of the way.
Once again, thank you for your valuable feedback and for choosing Smart Cellular. We look forward to providing you with continued excellent service and meeting all your future needs.
Warm Regards,
[Your Name]
Smart Cellular Team
Dear [Reviewer],Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular! We truly appreciate your support and are thrilled to hear that you are happy with our product.
We apologize for any inconvenience caused by the slower shipping. However, we are glad that our communication regarding the shipping kept you informed and up to date. Customer satisfaction is our utmost priority, and we appreciate your understanding.
Thank you again for your positive feedback and for choosing Smart Cellular. If there's anything else we can assist you with, please don't hesitate to reach out. We value your business!
Best regards,
[Your Name]
“Amazing. I have been buying phones from Smart Cellular for years now. They've never let me down and always have top-quality phones and excellent prices. I would definitely recommend this company, many thanks.”
Dear [Reviewer],Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your continued support and loyalty over the years. We're thrilled to hear that we have consistently lived up to your expectations by providing top-quality phones and excellent prices.
Your recommendation means a lot to us and we're grateful to have you as a valued customer. We will continue to strive for excellence and offer you the best products and services.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive experience with us.
Warm regards,
[Your Name]
Dear Stephen,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us.
We are delighted that you found our prices to be great and that we provided the good service you were looking for. Our team works hard to ensure that our customers receive top-notch service and the phone they desire in excellent condition.
We do apologize for the mix-up with the color, but we are delighted to hear that it didn't affect your overall satisfaction. Your flexibility and understanding mean a lot to us.
Once again, thank you for choosing Smart Cellular and for taking the time to leave us a glowing review. We look forward to serving you again in the future!
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are enjoying your iPhone 12 in pristine condition.
We take great pride in providing our customers with top-notch products and outstanding customer service. We are glad to know that our communication and delivery met your expectations, ensuring a seamless shopping experience for you.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again soon!
Best regards,
Smart Cellular Team
Dear Waleed,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled that you had a great experience with us. It brings us immense joy to hear that you received the goods exactly as ordered and in excellent condition. Exceeding your expectations is what we strive for, and we are delighted to have achieved that with you.
Thank you once again for your wonderful feedback, and we hope to serve you again in the future.
“Purchased refurbished iPhone 11 from another company before Smart Cellular which had an issue. Returned for replacement and 2nd phone had different issues so returned for refund.
Then decided to purchase from Smart Cellular. Arrived quickly and no faults.
Very happy customer.”
Thank you so much for your 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We understand how frustrating it can be to encounter issues with refurbished products. We are sorry to hear about your previous experience with another company.
At Smart Cellular, we strive to provide our customers with high-quality products and exceptional service. We are delighted that your refurbished iPhone 11 arrived quickly and without any faults.
Thank you for choosing Smart Cellular, and we look forward to serving you again in the future.
“The phone I ordered came really quickly, and was in great condition, the only problem was, was that I ordered a black phone and when it came it was lilac, I suppose I can always put a black cover on it”
Thank you, Dean, for your 4-star rating of Smart Cellular! We truly appreciate your feedback. We are delighted to hear that the phone you ordered arrived swiftly and in excellent condition. Our apologies for the mix-up with the color, but we're glad to hear that you have a solution in mind by using a black cover. Should you have any further queries or require assistance, please don't hesitate to reach out. Once again, thank you for choosing Smart Cellular!
“Bought my IPhone 12 in blue & apart from a very slight scuff on one corner it was in great condition and i’m well pleased, I also bought it for a good price.”
Dear Alan,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your kind words and the time you took to share your positive experience with us.
We are thrilled to hear that you are pleased with your purchase of the iPhone 12 in blue. It's great to know that the device was in excellent condition, and we apologize for the slight scuff on one corner. Nonetheless, we are glad that it did not affect your overall satisfaction with the product.
We also appreciate your feedback on the pricing, and we strive to offer competitive prices to provide our customers with the best value for their money.
Once again, thank you for choosing Smart Cellular. We look forward to serving you with excellent products and services in the future.
,Thank you so much for taking the time to rate Smart Cellular with a phenomenal 5 stars! We truly appreciate your support and feedback.
We're thrilled to hear that you had a fantastic experience with us. Delivering exceptional customer service and ensuring prompt delivery are two of our top priorities at Smart Cellular. We're glad to know that your newly purchased iPhone arrived promptly and met your expectations.
If you ever have any questions or need further assistance, please feel free to reach out to us. We're here to provide the best support possible.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
Smart Cellular Team
,Thank you for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and support.
We apologize for the inconvenience caused by the missing cable charger in your package. Rest assured, we strive to provide a complete and satisfactory experience to all our customers. We will take your feedback into consideration and make necessary improvements to avoid such instances in the future.
It's great to hear that everything else related to the phone was in pristine condition. We aim to deliver top-quality devices that meet our customers' expectations.
Once again, thank you for your valuable rating and for choosing Smart Cellular. We look forward to serving you better in the future.
