“I ordered two iPhones that were correctly described as preteen. Customer service and delivery was excellent. You can also order original boxes, if giving as gifts.”
Dear Ian,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our descriptions spot on and that our customer service exceeded your expectations.
It's great to know you appreciated the option for original boxes as well – they really make a gift special! If you need anything else in the future, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're thrilled to hear that your phone arrived quickly and was well-packaged, matching the condition we described.
Your satisfaction is our top priority, and it’s great to know you're happy with your purchase. If you have any questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“Thank you for the fast delivery. My iPad 13 pro arrived quickly and it was excellent, just as described. The price was the best on the web too!
Will use SmartCellular again !”
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're thrilled to hear that your iPad 13 Pro arrived quickly and was exactly as described.
We strive to offer the best prices and fast delivery, so it’s great to know we hit the mark for you! If you need any assistance in the future or have questions, don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“Hello
Just to say that I have received the phone in great condition. I am really impressed with the communication notifying me of dispatch, speed of delivery and of course a quality phone at a fair price. I will have no hesitation in dealing with you again.”
Dear Marshall,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone arrived in great condition and that our communication and delivery speed impressed you.
Providing quality products at fair prices is what we strive for, and it's wonderful to know we met your expectations. We look forward to the opportunity to assist you again in the future!
Best regards,
The Smart Cellular Team
“Literally had the exact same experience as M*** has posted 37 minutes before me!!!
Been waiting 3 weeks for a phone to be delivered (I’ve received 3 emails saying it’s been dispatched and will be with me by the weekend through the 3 weeks)…These were all lies!!!
I’ve requested a refund on Monday and today, 2 days later, I receive ANOTHER email saying the phone has been dispatched and will be delivered by Royal Mail…I put in the tracking number and it’s a UPS number…The package isn’t with them and it isn’t with Royal Mail either…Yet again another lie!!!
They’re avoiding giving my money back and sending out fake emails to keep stringing people along!
Worst phone company ever!!!
Lying to customers!!!
DO NOT BUY FROM OR SELL TO THEM!!!”
Dear Valued Customer,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you experienced brilliant service and that your phone arrived in excellent condition.
Your recommendation means a lot to us! If you need any assistance or have questions in the future, don’t hesitate to reach out. We’re here to help, and we look forward to serving you again!
Best regards,
The Smart Cellular Team
“Good quality product. Delivered just in time.
Unfortunately I ordered a gold phone and received a blue?! Requested the correct colour but offered a small refund or exchange, I received neither!”
Dear Reviewer,
Thank you for taking the time to share your experience with Smart Cellular. We’re glad to hear that you found the product quality to be good and that it was delivered on time.
We sincerely apologize for the mix-up with your order and understand how frustrating this must be. Your feedback about the resolution process is important to us, and we’ll ensure it is addressed. Please know that our team is here to assist you moving forward.
If there's anything we can do to rectify the situation, don't hesitate to contact us. Your satisfaction is our priority, and we appreciate your understanding.
Best regards,
The Smart Cellular Team
“Ordered my second iPhone from Smart Cellular and wasn’t disappointed with the pristine condition the iPhone 12 arrived it! However, I’d also ordered an Apple box as it was a Christmas present, and this never arrived and after several calls and emails it transpired that they were experiencing issues getting such accessories out on delivery before Christmas. Just wish they had been straight up front about such issues and not left me believing it was going to show up. Eventually I agreed to have a refund - but still awaiting the free gifts of a wireless charger though.”
Dear Tony,
Thank you for your thoughtful 4-star review! We're glad to hear that your second iPhone arrived in pristine condition and met your expectations.
We sincerely apologize for the inconvenience regarding the Apple box and the delays in communication. Transparency is important to us, and we appreciate your feedback; it helps us improve. We're working on resolving the issues with accessories and will ensure your refund is processed promptly.
Rest assured, your free gift, the wireless charger, is on its way. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your understanding and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Mrs.,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're very happy with our service and that your phone arrived in great condition, just as expected.
Your recommendation means the world to us! If you need any further assistance or have any questions, please don't hesitate to reach out. We're always here to help.
Best regards,
The Smart Cellular Team
“Smart Cellular - my impressions of buying the S23 FE
Frankly, I was pleasantly surprised! The service at Smart Cellular is really on point. They answered my questions quickly and helped me choose the best offer.
The price of the S23 FE was competitive, and on top of that, I got a free tempered glass screen protector. 😉 The phone arrived the very next day, packed in a sturdy box. The S23 FE itself works fantastically! It takes great pictures, the battery lasts a long time, and the screen is super clear. In a word - I am mega satisfied with my purchase at Smart Cellular! I recommend it! 👍”
Dear Piotr,
Thank you for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience with us at Smart Cellular. It's great to know our team was able to assist you quickly and help you find the best offer for the S23 FE.
We're glad you enjoyed the competitive pricing and the added bonus of the free tempered glass screen protector! Your satisfaction with the phone itself—the quality of the pictures, battery life, and clarity of the screen—is exactly what we aim for.
Thank you for recommending us! If you ever need anything else, don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Really poor service, they have sent me the wrong phone, I contacted their customer service they told me to send back the phone to get the right one, I should get the new one in 5 working days I just got it after 20 work days. Customer service lied to me.”
Dear Sarah,
Thank you for your fantastic 5-star review! We're thrilled to hear that your phone was dispatched quickly and arrived in the condition you expected.
Your satisfaction is our top priority, and it’s great to know we met your expectations! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you experienced fast delivery and received your phone in pristine condition.
Your kind words about our service are truly appreciated. If you need any further assistance or have questions in the future, please don't hesitate to reach out. We can’t wait to serve you again!
Best regards,
The Smart Cellular Team
“Very good and quick service and despite ordering in the last minute we got if before Chritsmas and we were informed of where the phone was, at all times. The phone was in excellent condition and price was reasonable. Would definitely recommend buying from here.”
Dear Karolina,
Thank you so much for your amazing 5-star review! We’re delighted to hear that you received your phone quickly, even on a tight timeline, and that it was in excellent condition.
Your feedback about our communication throughout the process means a lot to us! We’re committed to providing a seamless experience for our customers. If you need anything else or have questions in the future, please don’t hesitate to reach out. We can’t wait to assist you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that the phone you purchased as a Christmas present did not disappoint.
Your satisfaction is incredibly important to us, and we appreciate your kind words. If you ever need assistance or have any questions, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Easy to order online. There was a delay getting the phone to me within the specified time frame but that time period covered Christmas and New Year so perhaps understandable in the circumstances. I was kept updated via email. The phone itself when it arrived was absolutely immaculate. It was supposed to be in excellent condition and that’s exactly what I received. Very pleased with the product.”
Dear B,
Thank you for your thoughtful 4-star review! We're glad to hear that you found the online ordering process easy and that you were kept updated throughout the delivery process, especially during the busy holiday season.
It's wonderful to know that your phone arrived in immaculate condition as expected. Your satisfaction is important to us, and we appreciate your understanding regarding the delay. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear AA,
Thank you for your wonderful 5-star review! We’re thrilled to hear that you were pleased with our prices and service.
At Smart Cellular, we strive to provide excellent value along with top-notch support for all our customers. Your satisfaction means a lot to us!
If there’s anything else we can assist you with, feel free to reach out anytime. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're delighted to hear that your phone is perfect and that it arrived quickly.
Your recommendation means the world to us, and we appreciate your trust in Smart Cellular. If you ever need assistance or have any questions, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We appreciate your kind words about our customer service and are glad to hear that we were prompt in addressing any delays you experienced.
Our team works hard to provide good value and efficient solutions, so your feedback is truly appreciated. We're here to help whenever you need us, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Horrible experience, over 3 weeks waiting on delivery of phone , with varying emails , stating , we hope to have your item delivered to you ,this week , end of week , next week and so on
Asked for a cancellation, no response, money taken , again asked why , to be told this would be refunded, low and behold , phone arrives , despite acknowledgment of cancellation.. Would avoid Smartcellular at all costs”
