Dear Valued Customer,
Thank you for your lovely 4-star review! Weāre happy to hear that you found our service to be simple and that your gift is on its way. We hope it meets your expectations once you open it!
If you have any questions or need assistance down the line, don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're delighted to hear that your purchase arrived quickly and in good condition. Your satisfaction means a lot to us, and we truly appreciate your feedback.
If you have any questions or need assistance, please feel free to reach out. Weāre always here to help!
Best regards,
The Smart Cellular Team
“I was very happy with my purchase the iPhone 14 Pro Max, the phone was in excellent condition, initially after placing my order I did not receive and email confirmation, but the chat service was brilliant and reassured me the order has been received and I received a text. I was then called the next day to confirm my order has been dispatched and will be with me the next day. Overall a great experience”
Dear Rimel,
Thank you for your amazing 5-star review! We're delighted to hear that you are happy with your iPhone 14 Pro Max and that it arrived in excellent condition. We appreciate your understanding regarding the initial email confirmation and are glad our chat service could provide the reassurance you needed.
If you have any questions or need support in the future, please donāt hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“I was very happy with my purchase the iPhone 14 Pro Max, the phone was in excellent condition, initially after placing my order I did not receive and email confirmation, but the chat service was brilliant and reassured me the order has been received and I received a text. I was then called the next day to confirm my order has been dispatched and will be with me the next day. Overall a great experience”
Dear Rimel,
Thank you so much for your fantastic 5-star review! Weāre thrilled to hear that you are satisfied with your iPhone 14 Pro Max and that it arrived in excellent condition. Itās great to know our chat service could assist you and provide the reassurance you needed regarding your order.
If you have any questions or need further assistance, please donāt hesitate to reach out. Weāre always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We're glad to hear you found our handset to be a good value. We apologize for the slight delay in delivery and appreciate your understanding.
If you have any questions or need assistance in the future, please donāt hesitate to reach out. Weāre always here to help!
Best regards,
The Smart Cellular Team
Dear Rob,
Thank you for your wonderful 5-star review! Weāre thrilled to hear that you found the ordering process easy and the delivery time satisfactory. It's great to see that the phone is in the condition you expected!
If you have any questions or need assistance in the future, please donāt hesitate to reach out. Weāre always here to help!
Best regards,
The Smart Cellular Team
Dear Lisa,
Thank you for your fantastic 5-star review! Weāre so glad to hear that youāre happy with your purchase and that our team was able to assist you throughout the process. Your satisfaction is our top priority!
If you ever need anything in the future or have questions, please donāt hesitate to reach out. Weāre always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for your brilliant 5-star review! Weāre thrilled to hear that you had such a positive experience with our communication and speedy delivery. Itās great to know the product exceeded your expectations!
We appreciate your understanding regarding the packaging, as our focus is on providing value and quality. If you ever need assistance in the future, please donāt hesitate to reach out. Weāre always here to help!
Best regards,
The Smart Cellular Team
“Purchased an āexcellentā condition iPhone 15. Arrived with 2 deep scratches on front of phone. Returned and had to wait over 2 weeks before refund was processed!!!”
Dear Customer,
Thank you for your 1-star review. We sincerely apologize for the condition of the iPhone 15 that you received and for the delay in processing your refund. It's disappointing to hear that you encountered deep scratches, and we understand how frustrating that can be.
We aim to provide all of our customers with products in excellent condition, and we regret that we fell short in your case. Your feedback is crucial to us, and we will work to enhance our quality checks and processing times.
If you have any further concerns, please don't hesitate to reach out. We appreciate your patience and understanding.
Best regards,
The Smart Cellular Team
Dear Kenny,
Thank you for your wonderful 5-star review! Weāre thrilled to hear that you're pleased with both your iPhone 13 Pro Max and 14 Pro Max. Your recommendation means the world to us!
If you have any questions or need support in the future, please feel free to reach out. Weāre always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're delighted to hear that you had no issues with your phone and that our service met your expectations. Your satisfaction is incredibly important to us!
If you ever need assistance or have any questions in the future, please donāt hesitate to reach out. Weāre always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're thrilled to hear that you had an excellent experience with our service and that the delivery was quick. Your recommendation means a lot to us!
If you ever need assistance in the future, donāt hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're pleased to hear that you found our product to be of excellent quality for the price. Your feedback is invaluable to us and helps us continue to improve.
Should you have any questions or need assistance in the future, please feel free to reach out. Weāre here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! Weāre thrilled to hear that you found our service helpful and enjoyed a smooth purchasing experience. Your satisfaction is our top priority, and your kind words mean so much to us!
If you need any assistance in the future, please feel free to reach out. Weāre always here to help!
Best regards,
The Smart Cellular Team
“Awful company to deal with. Quoted me Ā£376 online for a phone in brand new condition. They then offered me Ā£200 as they required to purchase additional insurance for the device. I sent them a phone exactly as described when they quoted me and they nearly halved the offer for no reason. If they needed the insurance then they should have factored that into the original quote.”
Dear Do,
Thank you for your 1-star review. We're truly sorry to hear about your experience and understand how upsetting it must be to receive a significantly lower offer than initially quoted.
We strive for transparency and clarity in our pricing, and we regret that this situation made you feel let down. Your feedback is crucial in helping us reassess our processes. We will take this matter seriously to improve our communications and ensure that our offers accurately reflect item requirements.
If you have any further concerns or would like to discuss this issue further, please donāt hesitate to reach out. We appreciate your feedback and hope to do better in the future.
Best regards,
The Smart Cellular Team
“My partner wanted to move up from her old iPhone 8 and the 13 seemed like a good choice. I found new ones for Ā£450 but the idea of a refurbished 'pristine' phone for Ā£300 sounded a good deal.
Despite reading a few negative reviews from other customers, I need not have worried. Delivery was fast - ordered Sunday, arrived Thursday - and the phone was indeed in pristine condition. The battery shows nearly 90% capacity and has proved to need charging far less often than the old 8 did. The transfer between the phones was even easier than either of us had anticipated so I have no hesitation in giving 5 stars; I would definitely use Smart Cellular again!”
Dear JohnA,
Thank you so much for your fantastic 5-star review! We're delighted to hear that your partner loved the upgrade to the iPhone 13 and that you found our refurbished option to be a great deal. It's wonderful to know the phone arrived quickly and in pristine condition, and that the battery life has exceeded your expectations.
We appreciate your trust in us despite other reviews, and weāre thrilled to hear that the transfer process was easier than anticipated. Your satisfaction is our top priority, and we would love to assist you again in the future!
Best regards,
The Smart Cellular Team
“Absolutely shocking service! They didn't answer emails! Waited for my order 2 weeks, and after that recived totally wrong phone. Different colour and absolute horrible condition (paid for the excellent condition) Opened the case through PayPal to get my money back!”
“One star is generous!!!
No one works there it seems? Phone never answered, emails not answered.
Good sold a fault phone which took nearly two weeks to arrive. Then all my messages got ignored about retuning the phone. Also phone calls not answered.
I only got my refund because of PayPal and even that they tried to wriggle out of.
Worst company ever”
“They quote price then they lower it to 70% due to insurance things they should tell everything in first place this looks like you're telling lies to your customers! Need to improve how to do business deals ! Or you will find yourself no where!”
“Iāve never been more frustrated with a company in my life. I ordered a phone, and instead of receiving what I paid for, I got the wrong model. No big deal, I thoughtāmistakes happen. But thatās where the customer service ended. I sent multiple emails requesting either an exchange or a refund. Absolutely no response. Crickets. Complete radio silence.
I returned the phone in good faith, thinking the issue would be resolved, but once againānothing. No updates, no apologies, no effort to fix their mistake. Itās clear they couldnāt care less about their customers.
After weeks of being ignored, I had no choice but to escalate the issue to PayPal. This is by far the worst customer service experience Iāve ever had. If you value your time and money, do yourself a favor and steer clear of this company. They are completely unprofessional and seem to have no intention of making things right.”
