Dear Nic,
Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed our quick service and love your refurbished phone. Providing quality products and speedy service is always our mission.
We truly appreciate your feedback, and if you need any assistance or have questions in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“Price was good and phone is as advertised and purchased so happy with that (so far but only had it for one day). However, as per other reviews below the delivery was not great. Granted I bought it on the Tues before Easter so there were 2 Bank Holidays, however it said delivery on the 17th when I made the purchase on the 15th. I got an email late afternoon on the 16th saying it had been despatched and providing me with a tracking number. From the afternoon of the 16th to the afternoon of the 25th Royal Mail tracking just said they were expecting it. I finally got it on the 29th so not very happy with that at all. I did email them twice and they did reply both times. I was told on the 24th that it was with the courier and would be with me tomorrow, it wasn’t. When it didn’t arrive “tomorrow “ I emailed again and was told it would be with me soon. It was Tim that replied both times and the second time he did apologise for the inconvenience so I have no complaints about not being answered, just that the delivery was pants.”
Dear Customer,
Thank you so much for your fantastic 5-star review! We're thrilled to hear you were impressed with the good price, delivery, and tracking information. It’s great to know your phone arrived in perfect condition without any scratches!
Your satisfaction is our priority, and we're grateful for your feedback. If you need anything in the future or have questions, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Offered the iPhone 15 at a very good price. Email communication was good and the phone was delivered on time. A well managed purchase at the right price”
Dear John,
Thank you for your stellar 5-star review! We're thrilled that you found the iPhone 15 at a great price and appreciated our communication and timely delivery. Your satisfaction is our priority, and it’s fantastic to hear that you had a well-managed purchase experience.
If you have any questions or need assistance in the future, don’t hesitate to reach out. We look forward to assisting you again soon!
Best regards,
The Smart Cellular Team
“I had some I inital problems with getting my order. In the end it took 3 weeks to arrive and I was concerned that it would never turn up. Now that I finally have my handset, it is as expected. I had a variable experience with Customer Services. Sometimes I got a reply to texts and emails, sometimes I didn't but there was never anyone available if I tried to call. Those that did reply tried to help as best as they could. I still don't know what caused the delay though.”
Dear Customer,
Thank you for your 3-star review and for taking the time to share your experience with us. We're glad to hear that your handset met your expectations, but we sincerely apologize for the initial delays and your mixed experience with Customer Services.
We understand how frustrating it can be when communication isn't consistent and orders take longer than anticipated. Your feedback is immensely helpful, as it highlights the areas where we need to improve. We are committed to making our processes better so that future experiences are much more seamless.
If you have any questions or need further assistance, please feel free to reach out. We appreciate your support and hope to serve you better next time!
Best regards,
The Smart Cellular Team
Dear Roland,
Thank you for your outstanding 5-star review! We're thrilled to hear that you found our service quick and efficient, and that our description of the phone met your expectations. It’s always our goal to provide the best products at the right price.
We truly appreciate your feedback and support. If you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“I love the i phone 8 plus larger screen than the norm Pristine condition very prompt delivery a very good price and all aspect of the purchase were very professional”
Dear Saflady,
Thank you for your fantastic 5-star review! We’re thrilled to hear that your Samsung S22 arrived quickly and in perfect condition—it's wonderful to know you're enjoying your new phone.
If you ever need assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“I got a £15 discount off the phone I was buying. Phone was as it should be. Only real downside was lack of communication but delivery was in the time frame given so all ok”
“Not quite 5** as there was a very long delay and a lot of chasing up involved, updates would have been appreciated to alleviate my concerns.
On positive side, we’ll worth the wait, arrived well packed, the phone is as described and like new condition with acceptable battery health.”
“3rd time ordering and service was really good. As the most recent order was like new, they called so I could send evidence to verify my address. Phone is like new as described, and delivery was super quick (received the phone the same week). I would recommend!”
“Ordered an iPhone 12 but received the wrong phone a few days later. We contacted Smart Cellular who eventually offered either a 10% discount to keep what we had or an exchange. We opted for the exchange and sent the wrong item back. We are now around 8 weeks later and the company refuses to respond to emails or live chat. When we talked to someone on the phone they were rude and said they were having supply issues with the iPhone 12. We still don't have a phone or a refund.”
“I continue with my negative reviews about Smart Cellular. A refund from them remains outstanding as does a separate order for a new phone. Excuses upon excuses. I think they tell you anything to placate and shut you up in the hope you’ll go away!”
Dear BarryBear83,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found our prices competitive, enjoyed great communication, and received your order quickly. It's always our aim to ensure that the product condition meets your expectations!
We truly appreciate your feedback and support. If you have any questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Took 3 weeks to arrive despite receiving a phoney dispatch notification.
I cancelled the phone after 1 week - heard nothing
Messaged (I have the transcript) emailed returns@ & sales@ and telephoned
3 weeks later the phone arrived after I should have been refunded
Stay away it seems they send out the wrong colours and take ages to do so.”
“I did not trade a phone in, so cannot comment on that particular process. However I ordered a refurbished iPhone 14 Pro, in pristine condition, in midnight black. Took a fair while to arrive which was not a huge problem, but Smart Cellular sent the wrong colour phone - purple, not midnight black. It is also not in pristine condition. They were impossible to contact, not answering the phone, and did not answer any emails. The only communication I received was to ask me to write a review, so here it is - avoid Smart Cellular and go somewhere else.”
“Should have been clearer with how long it takes for delivery, however their customer care service is good with quick responses.
Dispatch team need to be a bit slicker with delivery times.”
Dear Wyn,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding our delivery times and are glad to hear that our customer care service met your expectations with quick responses.
We’re always looking to improve and will certainly pass on your comments to our dispatch team to enhance the delivery experience. If you have any more suggestions or need further assistance, please don’t hesitate to reach out.
We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Tantan,
Thank you for your great 4-star review! We're glad to hear that you were satisfied with our customer service and the quick delivery of your item. Keeping you informed throughout the process is a priority for us.
If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your support and look forward to helping you again in the future!
Best regards,
The Smart Cellular Team
