“I ordered and paid for my phone 10 days ago. I have emailed twice and still have no information about why I haven’t received it only empty assurances about how they will look into it and promises to contact me before the end of business which they haven’t done. STILL WAITING!!!!”
Dear Thank you for taking the time to share your feedback regarding your experience with Smart Cellular. We greatly appreciate your valuable input and apologize for the inconvenience you have faced.
We understand how frustrating it must be to have ordered and paid for your phone ten days ago, only to not receive any updates or information about its status. We sincerely apologize for the lack of communication and the empty assurances you have received from our team. This is certainly not the level of service we strive to provide, and we regret any inconvenience caused.
To rectify this situation promptly, we would greatly appreciate it if you could provide us with more specific details regarding your order. This will enable us to investigate the issue thoroughly and take the necessary steps to ensure this does not happen again. We value your satisfaction and want to make things right.
Please reach out to us with your order details, such as your order number and any other relevant information. Our team promises to prioritize your case and take immediate action. We are committed to improving our customer service and ensuring a more efficient and transparent experience for all our valued customers.
Once again, we sincerely apologize for any inconveniences caused and thank you for bringing this matter to our attention. We look forward to hearing from you and
“The phone proves to the be top of the line, This is my 3rth generation in I phone and I am very please with the phone, apple and Att, they will do anything possible to fix your needs”
Dear Zain,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your support and feedback.
We are thrilled to know that our phone has proven to be top of the line for you, especially as this is your 3rd generation iPhone. It is wonderful to hear that you are pleased with the device as well as the excellent service provided by Apple and AT&T. Rest assured, we will always go above and beyond to address any of your needs and ensure your satisfaction.
Thank you once again for choosing Smart Cellular. We are honored to have you as a valued customer.
“Phone is exactly as described, had really good communication throughout the buying process. Delivery a little slow but I was kept up to date when I asked.”
Dear Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us.
We always strive to provide accurate descriptions and excellent communication throughout every buying process, and we are glad to know that we met your expectations in these areas. We apologize for any inconvenience caused by the slightly slower delivery, but we appreciate your patience and understanding. Rest assured that we are constantly working on improving our shipping times to provide a more efficient service.
Once again, thank you for choosing Smart Cellular. We value your feedback and are here to assist you with any further inquiries or assistance you may need.
“Ordered an iPhone 13 mini in pristine condition. It arrived sooner than expected - within 48hrs. New charging cable was included and not a mark on the phone. All working as it should. No complaints!”
Dear Thank you so much for your fantastic 5-star rating of Smart Cellular! It truly means a lot to us. We are thrilled to hear that you had a great experience with us.
We greatly appreciate your feedback regarding your recent purchase of the iPhone 13 mini in pristine condition. It is delightful to know that the delivery exceeded your expectations by arriving within 48 hours. We take pride in ensuring that our customers receive their orders promptly.
We're glad to hear that the iPhone 13 mini arrived in perfect condition, free from any marks, and that the new charging cable was included. Our team works diligently to thoroughly inspect and prepare every device before shipment, so it's wonderful to hear that everything was working as expected.
Once again, thank you for choosing Smart Cellular, and we hope to serve you again in the future. If you have any further questions or require any assistance, please don't hesitate to reach out to us.
Best regards,
Smart Cellular Customer Support
Dear Ian,Thank you so much for taking the time to give us a 5-star rating for Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
We're delighted that you love your new iPhone and that it arrived quickly without any marks. Ensuring the quality and condition of our products is highly important to us, so it's fantastic to know that we exceeded your expectations.
Once again, thank you for choosing Smart Cellular. If you have any further questions or need assistance in the future, please feel free to reach out.
Dear Colin,Thank you so much for your four-star rating of Smart Cellular! We really appreciate your feedback and are thrilled to hear that you found our services satisfactory.
It's great to know that you were able to find a replacement phone for your wife, and we're happy to hear that the delivery was quick and the price was great. We always strive to provide our customers with high-quality products and efficient service, so it's fantastic to know that we did not disappoint.
We hope that your wife is enjoying her new phone, and please don't hesitate to reach out to us if you have any further questions or concerns. Thank you once again for choosing Smart Cellular!
“Well pleased with the iPhone 11. Arrived 2days later than promised and was in pristine condition as promised.
Only criticism is trying to get anyone to answer the phone when trying to contact smart cellular and the failure to reply to my emails re delivery.”
Dear ,Thank you for your 4-star rating of Smart Cellular! We appreciate your feedback and are glad to hear that you are well pleased with your iPhone 11. We apologize for the slight delay in delivery, but we are happy to know that it arrived in pristine condition.
We are sorry to hear about your difficulty in reaching us by phone and the lack of response to your emails regarding delivery. We strive to provide excellent customer service, and we sincerely apologize for any inconvenience caused. Rest assured, we take your feedback seriously and will work towards improving our communication channels to ensure a smoother experience for our valued customers.
Thank you once again for your feedback and for choosing Smart Cellular. We hope you enjoy your new iPhone 11, and please don't hesitate to reach out if you have any further questions or concerns.
Best regards,
Smart Cellular Team
Dear Antony,Thank you so much for giving us a fantastic 5-star rating for Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us.
We're delighted to have delivered your iPhone 13 to you within an impressive 48 hours. Providing top-class service is our utmost priority, and it's truly rewarding to know that we met your expectations.
Thank you once again for your kind words and for choosing Smart Cellular. If you have any further needs or require assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Smart Cellular Team
Dear Juanita,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We truly appreciate your kind words and are delighted to hear that you had a fantastic experience with us. First class service is what we strive to provide, and we couldn't be happier to know that you were pleased with your purchase. It brings us joy to learn that the device arrived in immaculate condition and that you found the price to be excellent.
We greatly value your satisfaction as a customer, and we look forward to serving you again in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out. Once again, thank you for choosing Smart Cellular.
Dear Z,We wanted to extend our sincere gratitude for taking the time to provide feedback on your experience with Smart Cellular. Your valuable insights help us understand and address our customers' concerns.
We deeply apologize for the lack of customer service you encountered during your interaction with our company. We understand how important it is to receive assistance promptly and regret any inconvenience caused. Additionally, we acknowledge and apologize for the delay in delivery, which must have been frustrating for you.
At Smart Cellular, we are committed to rectifying these issues and improving our services. We want to learn more about your specific experience and would greatly appreciate any additional details you can provide. Your suggestions are crucial in helping us enhance our customer service and ensure timely delivery.
Once again, thank you for bringing this matter to our attention. Your feedback is highly valued, and we genuinely appreciate your willingness to share your thoughts. We hope to have the opportunity to make it up to you in the future, and we are devoted to exceeding your expectations.
If you have any suggestions or further concerns, please do not hesitate to reach out to our customer support team. We are here to listen and make things better for you.
Sincerely,
Smart Cellular Customer Support
“Ordered two refurbished iPhone 11 pro pristine. They were like new. Battery 100% in one and 95% in the other. Couldn’t have asked for better and great price and warranty. Excellent.”
Dear Patrick,Thank you so much for your stellar 5-star rating and for choosing Smart Cellular! We are delighted to hear that you ordered two refurbished iPhone 11 Pro models and found them to be in impeccable condition. We take great pride in ensuring that our refurbished devices are "like new," so your endorsement truly means a lot to us.
It's fantastic to know that both iPhones had excellent battery life, with one reaching a remarkable 100% and the other at a still impressive 95%. We always strive to exceed our customers' expectations and provide them with top-notch products at affordable prices, accompanied by a robust warranty.
Your satisfaction is our utmost priority, and we couldn't be happier to hear that you couldn't have asked for anything better. We appreciate your trust in Smart Cellular, and we look forward to serving you again in the future.
Thanks again for your outstanding feedback!
““Bought 2 phones from here , both are looking great , I have received the first one (Huawei) and it’s quite good. Also, I’m looking forward to receive my second iPhone soon! for b-day! presents.”
Dear VT,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your support and are thrilled to hear that you are happy with your purchase. It's great to know that both phones are looking great, and we're glad that the Huawei model has been meeting your expectations.
We understand the excitement of receiving your second iPhone for your birthday, and we assure you that it will be worth the wait! We strive to provide top-notch products and service to our customers, and we're confident that the iPhone will bring you even more satisfaction.
Once again, we sincerely appreciate your positive feedback and trust in Smart Cellular. If you have any further questions or need assistance, please don't hesitate to reach out to us. Enjoy your new Huawei phone, and we wish you a fantastic birthday ahead!
Dear reviewer,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We truly appreciate your support and are delighted to hear about your positive experience with our service.
"It was all excellent. Really fast communication, and got my iPhone in 2 days." Your kind words mean the world to us, and they motivate us to continue delivering exceptional customer service and speedy delivery.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Dear Karen,Thank you so much for your fantastic 5-star rating of Smart Cellular! We really appreciate your feedback and are thrilled to hear that you had a great experience with us.
Great service is our top priority, and we are delighted to know that we met your expectations. Your satisfaction means a lot to us, and we're grateful for your trust in our services.
If you ever need any assistance or have any questions, please don't hesitate to reach out. We're always here to help!
Thank you once again for choosing Smart Cellular.
“The price of phone was good but delivery very late and after many times trying to contact them was told that they were out of stock and would send as soon as possible. Unable to speak on phone, did not answer texts and it took three times on the ‘live chat’ to find out what was happening. I also sold my old phone to them and am still waiting for my postage to be refunded after sending copy of receipt as requested which was sent on the 8th February. Customer service and communication very poor.”
Dear Thank you so much for taking the time to share your feedback about Smart Cellular. We truly appreciate your input and are thrilled to hear that you are satisfied with your overall experience with us. It's always a pleasure to know that our efforts to make customers happy are paying off.
We take great pride in providing excellent service and ensuring that our valued customers like you receive a seamless experience. Your kind words motivate us to continue delivering the best service possible.
If there's anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out. Our dedicated support team is always here to help you.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future!
Warm regards,
Smart Cellular Customer Service
Thank you so much for your amazing 5-star review of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a nice and easy process purchasing your phone. It's fantastic to know that it was promptly delivered and even better than you imagined. We're delighted that we could exceed your expectations. Thank you for your support, and we look forward to serving you again in the future!
“Phone arrived in thr tike scale given. Not the right colour and nor pristine. Was more very good. Emailed explaining this and was told 2 days to reply. It's now been 3 days and still waiting.”
Dear Keith,Thank you so much for taking the time to leave us such a positive review of Smart Cellular! We truly appreciate your kind words and support.
It warms our hearts to hear that you are satisfied with our service and find our team helpful and knowledgeable. Providing excellent customer service is one of our top priorities, and we are thrilled to know that we are meeting your expectations.
Your feedback serves as a great encouragement to all of us here at Smart Cellular, as we strive to make our customers happy and provide the best possible experience. We value your trust in us and are genuinely grateful for your loyalty.
Please remember that our dedicated team is always here to assist you. If there's anything else we can do to further improve your experience or if you need any help in the future, please don't hesitate to reach out to us. We would be more than happy to assist you!
Once again, thank you for your wonderful feedback and choosing Smart Cellular.
Warm regards,
Smart Cellular
Dear Mark,Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you had a fantastic experience with us. Your support means a lot to our team.
"Fantastic prompt delivery, highly recommend" - We are delighted that our prompt delivery exceeded your expectations. We always strive to provide the best service possible, and we're thrilled to know that we have your highest recommendation.
Once again, thank you for choosing Smart Cellular and for taking the time to share your wonderful experience with us. We look forward to serving you again in the future.
Thank you so much, Jodie, for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your kind words and are thrilled to hear that you had a wonderful experience with our service. We take great pride in providing top-notch customer service and ensuring that our products are well packaged for a safe delivery. Thank you again for choosing Smart Cellular, and we look forward to serving you in the future!
Dear Tony,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are delighted to hear that you are satisfied with our service and products.
We always strive to provide excellent service and top-quality products at competitive prices, and we are thrilled to know that you think of us as a 5-star supplier. Your feedback means a lot to us and it motivates us to keep delivering the best to our valued customers like you.
Once again, thank you for choosing Smart Cellular and for taking the time to leave such a positive review. We look forward to serving you again in the future.
