“This is my second purchase from smart cellular. I have been happy with both products. Good price, fast delivery, and good product. They claim if you leave a review you will get a free pair of ear pods. I’m still waiting for mine from my first purchase which was over 6 months ago so I’m not holding out much hope of getting a pair from my second purchase. Both these purchases were presents for my granddaughters who are waiting in anticipation for their ear pods.”
Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are delighted to hear that you have been happy with both of your purchases. We strive to provide good prices, fast delivery, and quality products, so it's great to know that we've met your expectations.We sincerely apologize for the delay in receiving your free pair of ear pods from your first purchase. We understand your anticipation and frustration, and we assure you that we are actively working to resolve this issue as soon as possible. We value your loyalty and want to ensure that you have a positive experience with us.
Once again, thank you for your support and trust in Smart Cellular. If there's anything else we can assist you with, please don't hesitate to reach out. We hope your granddaughters enjoy their presents, and we appreciate your understanding regarding the free ear pods.
Dear Keith,Thank you so much for taking the time to rate Smart Cellular with five stars! We greatly appreciate your support and are delighted to hear that you had a positive experience with us.
We are thrilled that our quick delivery and well-packaged products met your expectations. Your satisfaction is our top priority, and we will continue to strive for excellence in both our products and services.
We are more than happy to serve you again in the future, and we look forward to assisting you with any future orders. Should you require any assistance or have any questions, please don't hesitate to reach out to us.
Thank you once again for choosing Smart Cellular as your trusted provider. We value your business.
Dear Charlie,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your kind words and the time you took to share your experience with us.
We are thrilled to hear that you found the phone you purchased from us to be like new. At Smart Cellular, we take great pride in providing our customers with top-quality products that meet their expectations.
It's fantastic to know that you had such a positive experience with us, and we are grateful for your loyalty. We look forward to assisting you with any future purchases, as we strive to maintain the same level of excellence that you've come to expect from us.
Once again, thank you for your wonderful review. We can't wait to serve you again!
Dear Gary,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and providing excellent service from start to finish is what we strive for.
Once again, we sincerely thank you for choosing Smart Cellular, and we look forward to serving you again in the future.
“REALLY HAPPY WITH MY NEW PHONE IN SEVERLY DISABLED AND THE SIZE OF THE PHONE IS IDEAL FOR MY NEEDS AT A GREAT PRICE THANK YOU SO MUCH THE EAR BUDS WOULD BE IDEAL FOR MY HEARING AS I USE HEARING AIDS THANKS AGAIN.”
Dear MR,Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you are really happy with your new phone. It's wonderful to know that the size of the phone perfectly suits your needs, especially considering your severe disability. We're delighted that we could provide you with a great price on a device that fits just right for you.
Moreover, we are glad to hear that the earbuds we offer could be ideal for your hearing aids. We understand the importance of clear and comfortable audio, and we're here to assist you every step of the way.
Once again, thank you for choosing Smart Cellular, and if there's anything else we can do for you, please don't hesitate to let us know! We wish you all the best with your new phone and hope it brings you great joy and convenience.
Best regards,
The Smart Cellular Team
“After reading other reviews I was nervous while awaiting for my phone. It arrived,.slightly later than exoected but i was informed of the dela, in immaculate condition and have had no problems, so would happily order again.”
Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. We understand that waiting for your phone can be nerve-wracking, but we always strive to provide exceptional service and high-quality products. We apologize for any delay in delivery but we're glad to hear that you were informed about it. It's wonderful to know that your phone arrived in immaculate condition and that you haven't faced any issues with it. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the future. Thank you for choosing Smart Cellular!
“Great phone and great service. Bought an iPhone 11 Pristine condition. It looks brand new and has 94% Battery health. Will definitely buy from Smart Cellular again”
Dear Mike,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your kind words and are thrilled to hear that you had a wonderful experience with us.
We're glad to know that you found our service to be excellent and that you are satisfied with your purchase of the iPhone 11 in Pristine condition. We take pride in delivering top-notch products that look brand new and perform exceptionally well.
Moreover, it's great to hear that the battery health is at an impressive 94%! We always strive to offer you the best quality products to meet your needs.
Thank you for choosing Smart Cellular, and we look forward to serving you again in the future.
Dear Heather,Thank you so much for giving Smart Cellular a 5-star rating! We are thrilled to hear that you are happy with your experience with us and that you are loving your new iPhone. We appreciate your positive feedback and look forward to serving you again in the future.
Thank you once again for choosing Smart Cellular!
Dear Mark,Thank you so much for your outstanding 5-star rating of Smart Cellular! We are thrilled to hear that you had such a positive experience with us.
Your words about our exceptional delivery window mean a lot to us. We strive to ensure that our customers receive their orders promptly and with utmost efficiency. Your recognition of our efforts is truly appreciated.
Once again, we thank you for choosing Smart Cellular, and we hope to continue providing you with exceptional service in the future.
Dear Thank you so much for your wonderful 5-star rating of Smart Cellular! We are thrilled to hear that you had such a positive experience with us.
We are delighted to know that the product you purchased lived up to your expectations and matched the description provided on our website. Providing exceptional quality is always our utmost priority. We pride ourselves in offering excellent value for our customers.
Moreover, we are glad that you were satisfied with our customer service. We strive to provide the best service possible to ensure a smooth and enjoyable shopping experience for all our customers.
Your recommendation means the world to us! We truly appreciate your support and confidence in our brand.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future!
“The phone is as described and more very pleased I will be looking to upgrade my wife's phone in the very near future
And recommended my friends and family thanks for exceeding my expectations.”
Dear Mike,Thank you so much for the amazing 5-star rating you gave Smart Cellular! We truly appreciate your kind words and support. We're thrilled to hear that the phone met your expectations and more. Your satisfaction means a lot to us.
We're glad to hear that you're considering upgrading your wife's phone soon. We have a wide range of options available, and we're confident we can find the perfect fit for her needs.
Furthermore, we're grateful that you recommend Smart Cellular to your friends and family. Word-of-mouth referrals mean a lot to us, and we'll continue striving to exceed expectations.
Once again, thank you for choosing Smart Cellular, and please don't hesitate to reach out if you need any further assistance. We're always here to help!
Dear ,Thank you so much for your delightful 5-star rating of Smart Cellular! We greatly appreciate your positive feedback and are thrilled to hear that you had a good experience with our service.
At Smart Cellular, providing quality service is our top priority, and we are constantly striving to ensure that our customers have a seamless and satisfactory experience. Your appreciation motivates us to continue our efforts in delivering excellence.
Once again, we sincerely thank you for choosing Smart Cellular and for taking the time to share your positive experience. We look forward to serving you with the same level of satisfaction in the future.
“Customer service was good but if i had not asked, the item i had ordered could have taken weeks. I did not realise but some items are not in tock but are advertised. Customers would not receive the items until they are found.
Thankfully customer service helped find an alternative that was in stock albeit in a different colour.”
Dear [Reviewer],Thank you so much for taking the time to provide your feedback on Smart Cellular. We truly appreciate your support and value your opinion.
We're thrilled to hear that you are happy with our service! We strive to ensure customer satisfaction, and it's great to know that we are succeeding in making you happy. Your kind words truly motivate us to continue delivering the best experience possible.
Please remember that our dedicated customer support team is always here to help you with any concerns or queries you may have. Whether you need assistance troubleshooting any issues or have questions about our plans and services, we are just a phone call away.
Once again, we appreciate your valuable feedback and thank you for being a part of the Smart Cellular family. We look forward to serving you with excellence in the future.
Have a fantastic day!
Warm regards,
Smart Cellular Team
Dear Grant,Thank you so much for taking the time to give us a 5-star rating for Smart Cellular! We appreciate your kind words and are thrilled to hear that you had an excellent experience with our chat support. It's great to know that despite returning the phone, you found it to be in immaculate condition.
We look forward to serving you again in the future and providing you with the same top-notch service.
Thank you for taking the time to rate Smart Cellular, Lola! We truly appreciate your 4-star rating. We apologize for any inconvenience caused by the delivery time, but we're delighted to hear that your phone arrived in great condition. Your feedback is valuable to us, and we will strive to improve our delivery speed in the future. If you need any further assistance, please don't hesitate to reach out. Thank you again for choosing Smart Cellular!
“Good choice of phones and best price around. Phone has a few cosmetic marks around the edges (I chose the 'good' condition option) but with a case on it looks as good as new for a third of the price of a new one!
Delivery a bit slower than expected (7 working days) but was given tracking info.”
Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and we're glad to hear that you had a positive experience with us. We're delighted that you found our selection of phones to be a good choice and that our prices were the best around. We understand that opting for the 'good' condition option may occasionally result in some cosmetic marks, but we're happy to hear that with a case on, the phone looks as good as new at a fraction of the price. We apologize for any inconvenience caused by the delivery time being longer than expected. We strive to provide fast and efficient shipping, but sometimes unforeseen circumstances may cause delays. However, we're pleased that you were provided with tracking information to keep you informed throughout the process.
Thank you once again for choosing Smart Cellular. We hope to have the opportunity to serve you again in the future!
Dear Johnson,Thank you so much for your 5 star rating of Smart Cellular! We appreciate your kind words and are thrilled to hear that you are happy with the services we provide. We agree, being able to use our services on the move is truly fantastic. Additionally, we understand the importance of fast delivery, and we're pleased to know that it has met your expectations.
We truly value your support and trust in our products and services. Thank you for choosing Smart Cellular!
Warm regards,
Smart Cellular Team
“Bad customer service , i was being sent all round to different departments saying to email the department that I already contacted and emailing several times for several days , the contact number never went through as “no advisors available” what a joke! Never got my payment on time , still haven’t received it , bad communication.”
Dear Thank you so much for taking the time to provide us with your feedback on your experience with Smart Cellular. We truly appreciate your valuable input and apologize for the inconveniences you encountered.
We are sincerely sorry for the challenges you faced with our customer service. It is certainly not the level of service we strive to provide. We understand how frustrating it can be to be referred to different departments and not receive the assistance needed. Additionally, we apologize for the inconvenience caused by the unavailability of our contact number, the delay in your payment, and the lack of proper communication. This is definitely not the experience we want for our customers.
To improve our services, we would greatly appreciate it if you could offer us some suggestions on how we can make things better. Your insights will assist us in enhancing our customer support and refining our communication processes. We are committed to addressing these issues promptly to ensure a smoother experience for all our customers.
Once again, thank you for bringing these concerns to our attention. We truly value your feedback and are determined to make the necessary improvements. We hope to have the opportunity to serve you better in the future.
Smart Cellular Team
“I purchased an IPhone 11, pristine condition, unlocked. The phone arrived locked!!
I contacted Customer Services who promise to respond in 2 days. Nothing. No response to my complaint. It has now been 8 working days and no reply. Terrible Customer Service!!!!!!!”
Dear [Reviewer],Thank you so much for taking the time to provide feedback on your recent experience with Smart Cellular. Your input is greatly appreciated, and we sincerely apologize for the inconvenience you encountered with your purchase of an iPhone 11.
We are truly sorry to hear that the phone arrived locked, and that our Customer Services team has not provided a timely response to your complaint. This level of service is unacceptable, and we understand how frustrating it must be for you.
We would like to make things right for you and improve your overall satisfaction. Could you please let us know how we can rectify this situation and ensure a better experience moving forward? Your feedback is invaluable to us in identifying areas for improvement and providing a resolution that meets your expectations.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your patience and understanding. We look forward to hearing from you and making this right.
Best regards,
Smart Cellular Team
“I purchased an iPhone 12 as a Christmas gift. The phone arrived with a LCD screen when it should have had an OLED display. I contacted them and advised that I'd like to return the phone for a refund and they told me to go ahead. They received the phone back on 5th Jan and I have still not received my refund. They have promised to refund on a number of occasions and no refund arrives. They are a fraudulent company, avoid at all costs.”
Dear Gerard,Thank you for taking the time to provide us with your valuable feedback regarding your recent experience with Smart Cellular. We truly appreciate customers like you who share their concerns and help us improve our services.
We sincerely apologize for the inconvenience you have faced with your purchase of the iPhone 12 as a Christmas gift. It is regrettable to hear that the phone arrived with an LCD screen instead of the expected OLED display. We understand how frustrating this situation must have been for you.
We apologize for the delay in processing your refund after you returned the phone to us on the 5th of January. It is certainly not the level of service we aim to provide to our valued customers. We genuinely apologize for any inconvenience caused by the numerous promises of a refund that were not fulfilled.
Your feedback is important to us, and we would like to rectify the situation as soon as possible. Could you please provide us with your order details? We would appreciate the opportunity to investigate this matter further and ensure that your refund is issued promptly.
Once again, we apologize for the inconvenience caused, and we are committed to making things right for you. Your satisfaction is of utmost importance to us. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
Best regards,
Customer Support Team
Smart Cellular
